Facebook Customer Service Issues

My partner and I recently purchased a Facebook Portal and attempted to create an account for his grandmother. However, Facebook flagged the account for potential fraudulent activity and requested a verification photo. After complying, the account was disabled. We tried setting up a new account with a different photo and even created a new Gmail account, but encountered the same issue. My partner is frustrated and considering returning the Portal. We're unsure why we're facing these difficulties and would appreciate advice on how to proceed.

I am writing on behalf of Madonna Samy. On Friday at 5:00 pm, my Facebook account was mysteriously logged out when I was visiting City Stars Mall in Nasr City, Cairo, Egypt. I have had this account since [redacted]. When I tried to log back in, I received a message stating that my password was old, even though I have not changed it. I attempted to reset my password using my Yahoo email, [redacted], which I have not used in 8 years and cannot recall the password for. I am reaching out for assistance as I am unable to regain access to my account. Any alternative verification method would be greatly appreciated. Thank you for your help.

I have a band page on Facebook created using the band's profile HRS HQ, but I can't access it to change the admin roles. To do so, I need to regain access to the old Facebook account linked to [redacted] However, when I try to log in, I receive a message saying my account is under review. I've been waiting for years and every time I try, I get the same message. I have changed the password for the email associated with the account and can access it. Shouldn't this be enough proof for you to review my account promptly? I'm frustrated by this situation and would like a quick resolution since it's crucial for managing my band's page effectively.

I have a Facebook account under the name Mohan Singh Kwt, with the registered email address [redacted] and mobile number +[redacted]3. I have been using this account for about 8 years and am currently visiting Canada. Recently, I was prompted to reset my password and did so using a six-digit code sent to my email and mobile number. After resetting the password, a new security check page appeared with my phone number without the country code, and I did not receive the six-digit code sent this time. I attempted multiple times but did not receive the code. I have screenshots to share. I am seeking assistance in receiving the code either through my registered email or my mobile number with the country code. I have [redacted] friends on Facebook and use it responsibly. Thank you in advance. Mohan Singh

I recently received a notification from FACEBOOK stating that one of my posts violates their policies. I strongly believe that a one-month suspension is an excessive punishment. It is disappointing that FACEBOOK does not provide clear explanations when removing posts that are in violation. The constant bombardment with advertisements is also frustrating. If I am not allowed to delete my comment without facing consequences, I will have no choice but to deactivate my account. I find it unjust to be penalized for expressing my opinion. Moreover, I have noticed a bias in FACEBOOK's treatment towards conservative viewpoints. I attempted to contact technical support at [redacted], but was unable to reach anyone.

I asked my son to assist me in changing the email address associated with my Facebook account. We were using his computer at his home since I couldn't remember my password, as I had not used Facebook for months but now plan to utilize it to promote my work. We followed the instructions to reset the password, but I got locked out of my account when attempting to access it from my home computer. I have made several unsuccessful attempts to regain access, including submitting a photo and providing the required friend codes. However, Facebook has not accepted them. I am extremely frustrated! I simply want Facebook to allow me to log in to my account without getting locked out.

This morning, I received a notification that my Facebook account was locked due to someone logging in from California. Initially, I denied it was me, attempting to reset things with no success. After returning home from work, I confirmed it was me to unlock the account to talk to my offshore-working husband. However, when I logged out later using my iPhone 7 Plus, I realized my password had been changed. Despite usually using my thumbprint to log in, I discovered it was telling me the password was incorrect. Unfortunately, the email address linked to my account, [redacted], is not accessible as I do not recall the password or have the linked phone number, [redacted]. My current contact number, [redacted], with Cricket carrier, is not being recognized for the reset. I am Crystal Kaye Jones, and I urgently need access to my account due to the memories and pictures of my late son, Jade Jones, from [redacted]. Please assist me in recovering my account.

My Facebook account "JU CARDONES" was hacked on March 15, [redacted]. I attempted to recover the account using my registered mobile number, but upon successfully regaining access, I discovered that all my files were missing, and the hacker is still in control, posting inappropriate content. I have reported this as hacked, as have my friends. Despite Facebook acknowledging the reports and closing the case, the account is still actively posting pornography tagged with my name. I want this account deleted urgently to prevent further damage to my identity and reputation. Your prompt attention to this matter is greatly appreciated, as the account is currently being used to share explicit content. Thank you.

Hello all, I encountered an issue with my Facebook account at the beginning of the new year. My name on Facebook is listed as Alim Mubarak, and my account is associated with the phone number [redacted]8 and the email address [redacted] Recently, I changed my cell phone, which caused me to stop receiving the two-factor authentication messages from Facebook. Initially, I didn't mind the break from social media as it allowed me to focus on other aspects of my life. But as time went on, I grew concerned as I have had this email address for the past 10 to 12 years and not being able to log into my account was frustrating. I have reached out to Facebook support multiple times, but unfortunately, I have not received any responses from them. I am willing to pay for assistance in retrieving my account, and I have all the necessary documents, including my government ID, to prove my identity. It is worth mentioning that in the past month and a half, I and my younger brother, Ali Mohammed Wadiwala, have both used the phone in question. While I don't think this directly relates to my current issue, I would appreciate any help or guidance.

My account was hacked, and the password was changed. I requested a password reset and successfully changed it. However, I am unable to log back in as the login code is not being sent to my phone number. When attempting to resend the login code, I receive an error message: “Resending Failed - the operation couldn’t be completed. (FBAPIErrorDomain error [redacted]).” My phone number is [redacted]. Additionally, a friend informed me that Facebook is flagging my account as spam when viewed online.

My Facebook account was hacked last Sunday afternoon, and since then, it has been a nightmare trying to secure it. At first, Facebook deactivated it after I reported it as compromised. I changed my email address, password, and even did face recognition downloads. I created a new account, but Facebook keeps referring to a picture from March 12th. Despite confirming with passcodes they send me, they keep blocking me. I rely on Facebook for my online business, and not being able to access my account has caused significant loss of income. I am frustrated by the lack of human support to resolve this issue. Facebook's lack of assistance has been extremely disheartening. Best regards, S.J.R.

Hello, I recently tried to change my phone number. Before doing so, I added my new number. My old number, which was set as the main one, was associated with a stolen phone that is now inactive. I am unable to receive a confirmation code as it prompts me to send it to the old phone. Despite changing my password and attempting to login via a browser, I can't bypass the security measures. I tried the secondary option for security login but it was not approved. I'm unable to rely on my family or friends to help. Is there a way to confirm my identity through email or my recently added new number, [redacted]7? My old number was [redacted]3. My new phone is an LG K30 with metro pcs. Can you assist me with an alternative method for verification? The email linked to my Facebook is [redacted], and my name on Facebook is Be Rad.

After a difficult breakup, I decided to create a new Facebook account. Unfortunately, my phone had to undergo a factory reset due to technical issues, and now I cannot recall the email address associated with the new account. I solely made it for the new account and never used it elsewhere. I simply require Facebook to provide me with the email address linked to my new account, not the password, to regain access. I am willing to verify my identity by providing the login email and password for my old account. Comparing the profile pictures on both accounts will confirm that both belong to me. I appreciate any assistance you and Facebook can offer in resolving this matter. Thank you for your attention to this issue.

Hello Facebook team, I hope you're well. I am the owner of the account "Saw Ishimi" associated with the email address [redacted] Recently, I was logged out of my account and the email address was changed to [redacted] Despite following the steps in the help center, I am unable to reset it as the code is being sent to the hacker's email. Porn links are now being posted on my public timeline, visible to my wife, kids, in-laws, and relatives. Please assist me in recovering my account or deleting it to prevent further misuse. I trust you can verify that the email I am using to contact you matches the one originally associated with my Facebook account. Furthermore, the hacker's email appears to be invalid upon my online verification. If there are alternate methods to recover my account, I would greatly appreciate your help. My account holds cherished memories and photos of my three kids that I fear may be compromised. I kindly request your prompt assistance. Thank you, Jovan Niño Esparaguera

Hello, I'm experiencing difficulty recovering my Facebook password. I attempted various methods without success: - Recovering through email yielded no messages, even in spam or with different accounts. - Phone number recovery did not work, even with the correct format. - I used codes from trusted contacts, which resulted in a message about trying too many times. - Waiting over 48 hours did not resolve the issue. - Trying different browsers and deleting cookies did not help. - Contacting Facebook support did not elicit a response. - Community inquiries were also unhelpful. I am unsure of the next steps and would appreciate any assistance in restoring my password. Thank you, K. [redacted] [redacted]9

Hello, My husband, who is the admin of the Pgadget page on Facebook, had his account hacked on March 3, [redacted]. The email associated with his Facebook account, [redacted], was compromised. His username is Pyan Telperian and he runs a business through this account that is linked to his business page. Unfortunately, he is unable to access it to carry out marketing activities on Facebook. Additionally, he is unable to make payments for Facebook advertisements as he cannot access his account. Despite reporting the issue to Facebook, he has not received any feedback. This situation is causing major problems for us as Facebook is our primary platform for marketing our small business. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Hi there, I opened my Facebook account on March 13, [redacted], using the email [redacted] On the same day, I created a Page called Zonish Jewels to showcase my imitation jewelry products. Zonish Fashion is my official name for promoting my apparel and imitation jewelry. Today, I discovered that Facebook has unpublished my Page without providing a reason. I have adhered to all of Facebook's terms and conditions for creating this page and making posts. After posting only 2-3 items on the Page, I encountered issues with making further posts. I am puzzled as to why my Page was taken down when promoting products is allowed by Facebook. Moreover, I faced difficulties while trying to create a new page for my apparel. When prompted to provide my mobile number and upload a photo for security reasons, I complied. However, after uploading the photo, I was immediately logged out of my account and denied access. A message displayed stating, "You can't use Facebook at the moment. We're reviewing the photo that you sent us." I have not violated any terms of service. I am seeking clarification on why my Page was unpublished and why I am unable to access my account. I kindly request an immediate reactivation of my account. I look forward to hearing from you soon. Thank you.

Hello, my name is Pete Blankenship. I am reaching out to address the disabling of my profile account. Recently, I acquired a new work phone and unfortunately, forgot my login details. Consequently, I created a new Facebook profile for the third time as I could not recall the login information for my prior accounts. However, this newly created profile was disabled shortly after. I followed the app instructions and submitted the necessary IDs to resolve the issue, but I need the profile reinstated promptly as I rely on it for work-related tasks. It seems the disabling may be linked to my previous accounts, giving the impression of suspicious activity. I have provided the required ID photos for verification purposes and am eagerly waiting for the resolution. I kindly request the expedited reactivation of my profile. Thank you. -Blankenship

Hello, my name is Nazia Hossain Muskan and I have a Facebook account under the same name. Today, I received a message from a friend named "Shejuti Mow" instructing me to watch a video. Upon clicking the video link, I was redirected to a browser where I had to log in to Facebook again. Unfortunately, this led to my account being hacked. I later discovered that my friend's account was also compromised. Subsequently, the hacker contacted me via WhatsApp, demanding money with the threat of sharing private photos I had exchanged with my spouse. They imposed a two-hour deadline for payment. Notably, the hacker altered both my email address and password. I am now reaching out through my husband's email address.

I am currently attempting to modify my recently established Facebook business page. Despite being the administrator, I am receiving auto-responses informing me that I am unable to make changes. This is perplexing considering the page is new. After sending multiple messages, Facebook has disabled my ability to email them by selecting the "contact us" option. I attempted to close the business page unsuccessfully to create a new one with a different name. I am unsure why I am unable to change the page name as an administrator and why I am unable to close the page. Additionally, I am frustrated that commenting options for Facebook have been disabled and there is no available phone or tech support to address these issues.