Facebook Customer Service Issues

I have been receiving an excessive amount of ads lately, including Mackeeper ads. If I am unable to opt-out of receiving ads, especially those from Mackeeper, I will have to close my account. I will inform my friends on Facebook about this issue to raise awareness. MacKeeper is widely known as potentially harmful malware that could disrupt your system and is associated with deceptive marketing practices. It is advised not to install MacKeeper based on numerous negative reviews.

I recently had my account compromised and I am unable to reset my password or receive a new code, despite having two-factor authentication enabled. It seems like everything has been hacked, including my email. I can be contacted via my phone number or alternate email. The original email for login was [redacted], which was later changed to [redacted] I am experiencing issues accessing my account from a Hot 6 Pro device with the IP address [redacted].[redacted].29.[redacted] and Airtel as the carrier. I reside in Colorado Springs and urgently need this matter resolved. Please reach out to me via email or phone at [redacted].

Hello, I have successfully resolved the issue with the grayed-out area on the comment. Initially, I encountered a problem with the first photo/video from Facebook due to audio syncing issues. After a month of unsuccessful attempts to replace it, I decided to delete it and upload a new version on February 18, [redacted]. However, I received a message that falsely claimed the attachment was removed or not shared with me with no valid reason as all individuals involved with the video had approved it. It's essential to note that I mistakenly contacted a questionable individual posing as Facebook support offering to fix my computer for a fee, which I suspected was a scam. I promptly reported this incident to the FTC, canceled my credit card, and obtained a new one as a precaution. This individual may be linked to the current issues I am experiencing on Facebook. I am struggling to navigate through various Facebook pages and seek assistance from the platform to address these issues promptly. Thank you for your attention to my concerns, and I trust that we can resolve this matter efficiently.

Hello, my Facebook account, under the name Tara Hanratty, features a profile picture taken in a bathroom mirror. I've been using this account for over 6 years with the same password until I recently changed it due to security concerns. Unfortunately, I can't recall the new password I set after being logged out unexpectedly. I've tried to recover it, but I no longer have access to my old email address ([redacted]) or phone number ([redacted]) as I've upgraded my phone. I have a vague idea of the password, possibly involving a family member, but I'm unsure if numbers are included. I'm hesitant to keep guessing and risk being locked out. Accessing my Facebook is crucial to me as it holds precious memories of loved ones who have passed away. I would greatly appreciate any assistance with this matter.

Dear Facebook Support, I have tried 17 times to change the name of my Facebook page, KM & Co, from its current name, 'Bling & Things Co,' without success. Despite updating the logo and aligning my Instagram page with the new name, the requested change has not been implemented. My customers are understandably confused, as I have already informed them of the upcoming change. I urgently request your assistance in updating the name to KM & Co. This request has been pending since December [redacted], and resolving it promptly would help avoid further confusion among my customers. Your support in this matter is greatly appreciated. Best regards, KM - owner of KM & Co

Our account, Rem Cap, has been deactivated. When trying to reactivate it, we are asked to provide an identity document. However, as this account is for a team managing our business account, Rembert Capital, we are unable to provide individual documentation. This approach allows all team members from the social media management department access to post company-related content without connecting it to personal profiles. Previous issues arose when departing employees linked their profiles to the business account, hindering access upon their exit. This has caused the current situation with our deactivated account, preventing access to Rembert Capital. Assistance in reactivating the account would be greatly appreciated. Thank you for your help. Best regards, Social Media at Rembert Capital.

Our account, Rem Cap, has become deactivated. While trying to reactivate it, we are being asked to provide an identity document. However, since this account is used by a team to manage our business account, Rembert Capital, we are unable to provide this document. Our social media management department needs access to post company-related information without linking it to personal profiles. Past employees have linked the account to their profiles, causing access issues when they left. Currently, we are locked out of our business account, Rembert Capital, due to the deactivation. We seek assistance in reactivating our account or in gaining access to our company account.

Beste, Mijn vriendin en ik delen drie Facebook-accounts. Eén op naam van Ludo Bex, één op naam van Nancy Loyen, en nog een op naam van Nancy Loyen (voorheen Leonidas Wellen). Onlangs werden we gevraagd bij het inloggen op het account van Nancy Loyen (Leonidas Wellen) om het wachtwoord opnieuw in te voeren. Helaas zijn we dat wachtwoord vergeten. Toen we destijds het account van Leonidas Wellen aanmaakten, moesten we ook een nieuw e-mailadres gebruiken ([redacted]), dat we sindsdien nooit meer gebruikt hebben en niet meer kunnen terugvinden. Onlangs zijn we niet meer in staat om op dat account in te loggen omdat we de herstelcode voor het instellen van een nieuw wachtwoord niet kunnen vinden. We zijn niet erg bedreven in het gebruik van computers. Het zou voor ons het handigst zijn als alles wat eenvoudiger zou zijn, bijvoorbeeld beide Facebook-accounts op hetzelfde e-mailadres en één op naam van Nancy Loyen en één op naam van Leonidas Wellen. Met vriendelijke groeten, Nancy & Ludo

I manage the Facebook account for our church, Iglesia Jesucristo Es La Solución. The phone number linked to the account has been recently updated to [redacted], which belongs to the pastor. The associated email is [redacted] However, when attempting to access the account from a new device, it inadvertently logged into Raul Martinez's account, a church member not involved in administrative tasks. We seek assistance to advance our church's media advertising efforts. Raul Martinez's account has been deleted, but it requires a 30-day period for permanent deletion. As Raul does not wish to have a Facebook account, we urge prompt action to achieve our objectives. I am Keila Roig, and currently, my husband Juan Roig and I manage the church's Facebook page. Please reach out to us via email at [redacted] or phone at [redacted], preferably in Spanish. Thank you very much in advance!

Hello, my name is Tommy, known on Instagram as Jonata,parfumelovers. I am reaching out to address the disabling of my account. I have been in contact with Instagram support and provided them with case number #[redacted][redacted]. They informed me that my account was disabled due to violating policies regarding reposting others' content. I have expressed my regret for unintentionally breaching these guidelines and apologized for my lack of awareness on this matter. Moving forward, I have familiarized myself with the Customer Guidelines and Terms and Conditions to ensure compliance with Instagram policies. I am hopeful for the opportunity to reinstate my account and commit to avoiding such violations in the future. I appreciate your assistance in resolving this issue promptly. Thank you.

I submitted a formal request for the removal of a harmful video on Facebook that incited hatred and bullying. Despite my efforts, the request was denied twice, leading to severe consequences. My family and I received threatening messages and false information was spread, resulting in a police investigation. Even after the authorities intervened, Facebook did not remove the post and harmful comments promptly, allowing further damage. Our safety was compromised, and our address was exposed, leading to an attack on my family. This situation is unacceptable. I am seeking accountability, protection for individuals, and immediate action from Facebook. It seems customer support might not be available on Sundays.

I accidentally got my phone wet at work. There have been several Facebook password change requests due to possible hacking attempts on my account. Unfortunately, I forgot the last password I used. After too many unsuccessful attempts on my tablet, I got locked out of my account, and the recovery code was sent to the wet phone. I have since replaced the phone, but I can't access the old one due to water damage. Additionally, I can't remember the password for my connected email account. Without the code on my new phone, I can't recover my account. I kindly request assistance in sending the new password to either my phone or Gmail account. Thank you.

I inadvertently removed my account from my phone screen without realizing it would prevent me from signing in on other devices. Unfortunately, I now can't recall the password for my old account. I urgently need assistance regaining access before it's permanently deleted. I can still view the account when logging in through another one but can't retrieve it. I would greatly appreciate any help in restoring my original account. Thank you, Jill.

My Instagram fan account was mistakenly deactivated. I did have some photos of myself on there to show I'm not impersonating anyone. It was crucial as my favorite singer recently followed me, and it was my only way to interact with him. Unfortunately, it seems someone reported my account out of jealousy, resulting in its wrongful deactivation. I'm devastated as I no longer have a means to reach out to him. I'm willing to provide any necessary identification to prove the legitimacy of my account. Regaining access is incredibly important to me.

I have been locked out of my Facebook account. My email address is old, and even though my phone number is up to date, I'm not receiving the verification code. I've had this account since Facebook started and have many important photos on it. The email I am providing is currently associated with another account, but I had to create a new one. I need urgent help as I realized my account was hacked, changed the password, and now can't access it anymore. The email linked to the account is [redacted], and the old password was "diehard 10," then changed to "Harrod 10!" after the hack. The hackers posted a private video like one shared by Josh, which led to my account being compromised again. My name is Rebecca Harrod, born on November 4, [redacted], and my phone number is [redacted].

As a dedicated Scentsy Consultant, I encountered an unpleasant situation with a host who was dissatisfied with their back-ordered products. Despite being given the choice of a refund, they opted for the product and were informed about the delay. Following this, they proceeded to harass and use inappropriate language towards me via phone and email. While I voluntarily refunded one individual through PayPal, the same host is now targeting me and my business's Facebook page, even after addressing their concerns with Scentsy. I have already blocked and removed them from my page, but they are using other means to contact me. I kindly request assistance in removing their negative comments and preventing further communication on Facebook, as I strive to maintain a positive environment despite the challenges I may face.

As the page administrator for our town's youth football program, Norton Black Knights, I am requesting assistance with a recent merger. We have combined with another youth football program and have decided to operate under the name Norton Youth Football and Cheer. While we have tried to update our Facebook page to reflect this change, Facebook has declined the request citing it as misleading. We aim to keep our page to stay connected with our league families, and the other organization has directed their families to follow us. We believe this change is necessary and hope that upon further review, Facebook will understand our situation and update the page name accordingly. Your help in this matter would be greatly appreciated.

I am extremely disappointed with the way I am being treated. My Facebook account has been disabled once before, and now it has happened again. This is the second time I am facing this issue. I want to clarify that I am not posting inappropriate content or violating any copyrights. Despite providing my ID for review three times as requested, my account got disabled without any explanation. I need you to understand that I have a learning disability, and I may not always consider the consequences of my actions. The lack of professionalism and respect shown towards me is unacceptable. If this situation continues, I will not hesitate to involve the authorities. I created a new Facebook account, hoping for a fresh start, but I have encountered the same disrespect. Please enable my account again. Dealing with this constant disabling of my account due to your subjective opinions and treatment is overwhelming. I am deeply disappointed with the service I have received.

My account was hacked, and I have been unable to access it despite numerous attempts. I even tried to verify my identity by taking a picture with a code, but I received no assistance or response. I attempted all available options and even tried to create a new account but did not receive a PIN. The system states that I haven't logged in on this browser, although I solely use Facebook on this phone. When I selected "having problems," none of the three options helped as I did not receive a code generator. I cannot log in on another device as the same issue arises. I tried without my phone, to no avail. Now, I am concerned about my privacy and request that my accounts be closed as I fear someone may have access to my information. Unfortunately, I am unable to contact anyone at Facebook to assist me in resolving this matter.

I am a missionary for the Church of Jesus Christ of Latter Day Saints currently serving a volunteer mission in Portugal. I lost access to my old Facebook account, "Hunter Shriber," due to an inactive email linked to the account. Unfortunately, my phone number associated with the account is no longer active, making it challenging to recover the account. I am eager to regain access to my original account to reconnect with my contacts and friends. Any assistance in resolving this issue would be greatly appreciated. Thank you for taking the time to read my message. Best Regards, Hunter Shriber