Facebook Customer Service Issues

Good afternoon. I am Michaelle Delva-Rose, and you can reach me at [redacted] My son Anthony's case number is [redacted][redacted]. His Facebook account was disabled, and we are struggling to find a way to re-enable it. Can anyone provide guidance on how to proceed? Your help in restoring his account would mean a lot to us. Thank you.

I am having trouble proceeding past the mobile phone security verification because I don't have a mobile phone. It's frustrating that the "report a problem" link requires me to log in, which I can't do without passing the security check first. Facebook did send a code to my associated email, and after changing the password, I encountered the same issue with the mobile phone security code. Please grant me access to my account, taking into account that I don't own a mobile phone and didn't imply that I had one when creating the account.

I am frustrated by the disabling of my Facebook account without understanding the reason behind it. I rarely utilized the account, mainly to keep up with friends, without posting pictures or engaging in harassment. Following a request to confirm my identity with a photo, I expected an email response which was never received. Recently, I attempted to access my downloaded information only to be warned against opening it, raising concerns about its safety. Despite trying to locate a complaint form, I was unsuccessful. I am seeking clarity on this matter and encountered difficulties in reaching out for support.

I have been receiving mail purportedly from the "FACEBOOK ORGANIZATION LTD" signed by someone claiming to be "Mr. Mark Zuckerberg." The mail mentions an award-winning prize of [redacted],[redacted] GBP along with specific numbers. It provides two options for claimants: wire transfer or delivery via DHL Courier Company. The requested information includes personal details and banking information for the wire transfer option or identification documentation for the courier option. The message urges prompt action and touts the legitimacy of the award. However, I am uncertain about the authenticity of this communication and am considering raising this as an issue on Facebook due to privacy concerns.

My Facebook account was disabled by Arnold, but he disabled the fake one instead of my original one. I need assistance in recovering my original account. This issue began with the fake account two years ago when it was supposed to be deleted, but it wasn't. After receiving a notification from Facebook that my cellphone number was deactivated, I re-entered it, and the fake account resurfaced. If you review the support messages, you'll see that this occurred two years ago and was supposedly resolved at that time.

I enabled two-factor authentication on my Facebook account for added security. Typically, I receive a code via text message every time I log in. Recently, I lost my SIM card and had to log out of all devices, which means I can't access my account now as it requires the code sent to my lost phone number. I attempted to reset my password, but it still prompts for the code. I also tried to recover my account through trusted contacts, but I keep getting an error message stating "You've tried too often, try again later." Despite waiting for a few days, I haven't made any progress. This issue has persisted for a month, and I'm extremely frustrated as I have crucial information on my account. Any assistance would be greatly appreciated.

I'm experiencing an issue with my two Facebook accounts, but I primarily use the second one which is now inaccessible. Could you please help by removing the first account so I can exclusively use the second one, which is crucial to me? I have forgotten the password and I'm not receiving any reset codes. It's frustrating not being able to access my important second account. Your assistance in resolving this matter would be greatly appreciated.

While I was on the Lowe’s website, I attempted to create a Facebook account with the name Dani Starcher, but it didn't work. I then tried again through the Facebook website using the name Dani Palermo and managed to access Facebook on my phone. However, when I tried to upload a profile picture, it indicated I needed to wait. Now, I am unable to log back into my account. Despite sending friend requests, only one friend responded. Another friend mentioned seeing the name Dani Starcher briefly appearing and disappearing on Facebook. I am having trouble accessing my account and maintaining the correct name display on the platform.

I wanted to run Facebook Ads to reach potential music fans. I realized that Facebook and Instagram were connected after being charged unknowingly. I called my bank to disconnect the charges due to my lack of understanding. I need to reactivate my Facebook Ads as I was seeing great results and now I am unable to run campaigns for my music and videos.

Hello, I created my Facebook account a long time ago. I always relied on the browser's saved password feature, so I never had to enter my password manually. Recently, I moved to a different country without my computer or phone, and now I can't access my account because I can't access my email. I only used the email as the "username" for my Facebook account and never logged into the email itself.

I recently faced trouble logging into my Facebook account as I no longer had access to my old email address and phone number. To make matters worse, my daughter's account showed up whenever I tried to use my current phone number or Gmail address. After struggling for nearly a week, I decided to create a new Gmail account in the hopes of receiving a code from Facebook. I also submitted a picture ID to them. Thankfully, with the new Gmail, I managed to regain access to my account. However, in my excitement to log back in, I forgot the new password. While I was able to update my phone number and email, I am now locked out, likely due to multiple unsuccessful login attempts. Having been a Facebook user for around ten years, I am unsure of what steps to take to regain access to my account. Sincerely, Jackie Pawson

I, Zachary L., attempted to send my girlfriend, Arlee B., money on Facebook Messenger. However, your app indicated that there were issues with the transfer. Despite this, I tried two more times, totaling three attempts. Each time I sent $10, but the transactions were unsuccessful. Surprisingly, my account was charged $10 for each attempt, resulting in a total of $30 being deducted, with only $10 reaching my girlfriend. It seems that a total of $20 was taken from my account without any successful transfer. I kindly request a refund for the uncompleted transactions. Thank you.

Hello, I had a Facebook account since [redacted], but I have just deleted it. I had accepted a friend request from a Filipino lady named Christine. I blocked her after she started chatting with me on Messenger and advised me to download IMO app. I engaged in video chat with her, but then abruptly stopped, telling her I had to go to work. She began to verbally abuse me on Messenger and threatened to blackmail me, stating she would post my video on Facebook for my family and friends to see. I felt scared, so I blocked her and deleted my Facebook account. Can you please assist me in ensuring she does not post any of my videos on Facebook for my family or friends to view?

Good day, I encountered an issue and I need some help. Yesterday around 8:30 PM Philippine time, someone messaged me claiming to have nude photos and videos of me on a porn site. He sent me a link, and out of panic, I clicked on it. He then demanded something in exchange for not sharing them on Facebook. When I refused, he proceeded to send my nude photos to everyone on my friends list. He even hacked into my account. Despite reporting his hacked account, he's still harassing me using another account and sending my photos to my family and friends. I am extremely stressed about this situation, especially since some of the images include my 4-year-old daughter. I hope for a swift resolution. Thank you and best regards.

Hello, I require assistance. I had to replace my iPhone as the old one stopped functioning. I now own a new iPhone XS Max and am attempting to log in to my account. My account is linked to an old email address, [redacted], which I no longer have access to due to a forgotten password and years of inactivity. Previously, I accessed my Facebook account under the name John A Sims through my phone number, [redacted]. Remembering my Facebook password has proven difficult since my old phone auto-signed me in without needing the password. I have access to my phone at [redacted] and wish to receive a confirmation code on it. Currently, I am only offered the option to send the code to the email I initially registered with, which I cannot access. How can I verify that the Facebook account belongs to me? JS

On February 6, [redacted], while I was texting, a dialogue box suddenly appeared alerting me about a possible account hack, prompting me to reset my password. Following this, I observed that my profile photo remained, but a greyed placeholder replaced it in the menu bar, and my messages vanished. It appears my two Facebook accounts have become intertwined; one is associated with my previous married name and the other with my current one. Unfortunately, this mix-up has significantly impacted my main account, making it seem less prominent. I urgently need assistance in restoring my main account and resolving the issues with the merging of the two accounts.

I am facing distress because my Facebook account got disabled after attempting to change my password. No explanation was provided regarding the cause of this action. I believe there might be a solution to resolve this issue. If you wish to discuss this matter further, please reach out to me at [redacted]. You can contact me via email at [redacted], [redacted], or [redacted] Kindly assist me in resolving this matter so that we can overcome this together.

The African Heritage Foundation Nigeria is an international organization. We previously created multiple Facebook accounts under AFRICAN HERITAGE FOUNDATION NIGERIA|FACEBOOK and have now forgotten the login details. We have recently established new social media accounts on Facebook, YouTube, Twitter, and Instagram. We encounter issues when trying to link our Facebook account to our website, www.africanheritageng.org. We kindly request assistance in deleting the multiple Facebook accounts and setting up a new AFRICAN HERITAGE FOUNDATION NIGERIA|FACEBOOK page to facilitate the connection with our website.

Dear Support Team, My account, "[redacted]," was recently compromised and the hacker changed the associated email and phone number. I kindly ask for your assistance in restoring my email to "[redacted]" and providing a link to reset the password. My Instagram account linked to Facebook has also been hacked. The hacker misused it to communicate with my followers, requesting phone numbers and attempting fraudulent activities. Some of my friends have fallen victim to these scams. I seek your urgent help to prevent further deception. Thank you.

It is essential to understand the teachings of the Bible that highlight the sins of shedding innocent blood and homosexuality. Supporting political parties endorsing these goes against God's will as outlined in scriptures. Take heed and consider your actions regarding abortion, gun control, LGBT rights, and taxation. Reflect on verses from Leviticus, Genesis, Jude, Isaiah, Romans, and Luke to grasp the Biblical perspective on these matters. It is crucial to follow God's commandments and seek repentance for sins. Embrace the teachings of the Bible and make informed decisions regarding your eternal destiny. Pray for guidance and embrace a life dedicated to faith and redemption. Remember, eternity is a significant consideration, and it is crucial to act in accordance with God's word and teachings. Take this opportunity to reflect and seek God's mercy and salvation.