Facebook Customer Service Issues

Hello, my account was disabled because of a post I uploaded. I had censored any nudity, so I didn't think it violated Facebook's rules. It got reported, and shortly after, I couldn't access my account. I don't mind not having that account back, but I'm desperate to retrieve my photos. I realize my mistake, but I've had that account for nearly a decade, with countless memories I'd hate to lose. I've created a new account to stay in touch with family. The email linked to the disabled account is [redacted] Please advise on how I can recover my account or retrieve my photos. I've never posted anything inappropriate on Facebook, so I hope this can be taken into consideration. Thank you.

My Facebook account, registered as Daryl Nanney, has been hacked. I have a total of four accounts but cannot recall the passwords for any of them. Unfortunately, one of the accounts has been compromised with inappropriate content, which is not true. I suspect it could be an ex-girlfriend. I am requesting for all four accounts to be deleted as they are susceptible to hacking. I would greatly appreciate it if this issue could be addressed promptly. The false information posted includes inappropriate content that misrepresents me. One post mentions a personal struggle and another defames my relationship with my son. Please assist in removing all my accounts. Thank you for your help.

I made a purchase of $27 using my debit card for advertising with FB. The next day, without my authorization, FB removed $[redacted] from my account, causing it to become overdrawn. Despite my attempts to contact FB regarding this unauthorized charge, they have not acknowledged taking the money. ANZ Bank confirmed that FB withdrew the $[redacted] from my account. I am seeking assistance in resolving this issue as I did not authorize this significant charge for advertising. I am hesitant to involve the ACCC, but unless this matter is resolved, I will have to escalate it to the authorities. My contact number is +61 (0)[redacted]60. Thank you. - S.H.

I recently discovered my girlfriend's Facebook profile was linked to various dating apps. Upon checking the history folder, I found the IP address and dates when she purportedly logged into accounts like Bumble, Happn, and eHarmony. The timeline shows her profile name, Bumble activity, and the corresponding IP address. I'm wondering if dating apps can access her Facebook details without her consent, automatically generating a profile using her Facebook information and photo, or if she must actively register on these apps with her Facebook credentials. Her timeline indicates activity on these dating apps, but she claims she never used them. Can dating apps sync with Facebook profiles without explicit consent, or does the user have to manually register on the dating platform using their Facebook details?

I encountered an issue with my Facebook account after updating it. Despite not changing my password, I was unable to log in and the system claimed it was altered a month ago. When trying to reset my password, the link was sent to an outdated email address associated with Nokia's discontinued OVI service. Unfortunately, Nokia informed me that I can no longer access my old OVI emails. They suggested contacting Facebook Support for password recovery, but the options provided do not align with my situation. I kindly request the password reset link be sent to my email or phone number for account recovery instead of creating a new one. Thank you for your assistance in resolving this matter promptly.

It began at a gas station while I was fueling up. I then entered a local market back in March of [redacted] in Brooklyn. A man at the pump behind me followed me inside the market. I noticed his continuous observation. When I glanced at him, he quickly left. Shortly after, a new Facebook page appeared with his photo, which he used to send me a friend request. Despite his appearance not matching his stated location, I accepted out of curiosity. I later deleted the request. Since then, I have been bombarded with friend requests from suspicious accounts, all of which had male followers from Nigeria. I reported these accounts one by one as they flooded in daily, totaling 18 reports. Facebook responded and removed 16 of them. This incident worries me since I keep my privacy settings strict. I suspect he might have gotten my information from my license plate. The sudden surge of dubious requests in April and May alarms me. I'm uncertain whether to contact the FCC or the FBI. Your prompt action is appreciated, but this issue needs further investigation. Thank you for your attention. Warm regards, Christine.

Hello, my name is Sara, and I am an 18-year-old girl from Skopje. Recently, I have been facing recurring account issues on Facebook. I suspect that someone may be using my account without authorization. Upon checking my account activity, I discovered that it had been logged in from multiple devices. For your assistance, here are the IP addresses associated with these unauthorized logins: 1. 77.28.[redacted].[redacted] - mobile device 2. 77.29.[redacted].77 - Windows PC 3. 77.29.54.[redacted] - mobile device 4. 77.29.[redacted].1 - mobile device Despite changing my password multiple times and activating Code Generator, the issue persists. It appears that the unauthorized access continues, even bypassing the security measures I have implemented. I kindly request your support in resolving this concerning matter. Your prompt assistance would be greatly appreciated. Thank you for your help.

I am extremely displeased with the content allowed on your server. There is a user with nearly 1 million followers displaying violence towards animals in the Middle East. This individual, linked to a certain religion, features videos of a rooster attacking a puppy. Many users, including myself, are appalled by the presence of such material. I urge for real-time assistance to remove this inappropriate content from your social media platforms. The individual in question is also active on YouTube, not just Facebook. A direct phone line for customer support or security concerns is needed for users to promptly address such issues. It is essential to have a proper channel to report such violations without unnecessary complications. I believe action should be taken to prevent law enforcement involvement due to the violent content permitted. Additionally, there have been attempts by individuals posing as your staff to solicit personal information, leading to potential scams. It is crucial to have an avenue to report such fraudulent activities promptly. If you require evidence, please specify the format for submission.

Hello, I'm Theresa K. I used Facebook until [redacted] when I deleted my account. Recently, I tried to rejoin but my account was disabled after I uploaded a selfie for identity verification. I followed the appeal process by submitting my driver’s license. I haven't violated any rules since rejoining; I've only added friends, liked family content, and shared a post. It's puzzling why my account was flagged since my old account was deleted years ago. I'm eager to have my account reinstated and can provide more verification if needed. Curiously, I share my name with my grandma who doesn't have Facebook but public records confirm our separate ages. Thank you.Email: [redacted]

Hello, I recently encountered an issue accessing my Facebook account at www.facebook.com/david.rochelero. I was unexpectedly logged out due to "suspicious activity." While I was just browsing my account, GoDaddy was simultaneously assisting me with social media marketing. This incident has left me unable to log back in. Whenever I attempt to access my account, I receive a prompt stating that a text message has been sent for verification. The phone number provided ([redacted]) is not current, and consequently, I am not receiving any texts. My accurate phone number is [redacted]. Alternatively, you can send the verification code to my email address [redacted] Thank you for your assistance. David Rochelero

This is the second occurrence of Facebook deleting my comments and restricting my ability to engage on the platform. Despite complying with Facebook's community standards, my posts are being targeted. There seems to be a group of religious extremists abusing the reporting system, while sharing hateful and violent content without consequences. Unfortunately, Facebook appears to base their actions on the number of reports rather than evaluating the actual content for violations. This is the second time I am experiencing this issue. If Facebook now caters to extremists and restricts others from expressing views in support of free speech and inclusivity, they should communicate this clearly. Otherwise, I urge Facebook to thoroughly review posts before taking action against users.

For the past three months, I have been trying to update the name of my official Facebook Page, which currently displays as "ProphetVincentGrant" and I would like to change it to my full name, "Prophet Vincent Grant." Unfortunately, my request is still pending. Over the last two weeks, I have been reaching out to the Facebook team for assistance without any luck. This page is crucial to my personal ministry, and I am willing to provide any necessary documents, ID, certificates, or information to facilitate the approval of my request. If my desired name change does not align with Facebook's policies, I would appreciate it if the request could be denied so that I can reconsider my page name. The delay in finalizing this request is negatively impacting my ministry. Despite sending multiple emails, I have not received a positive response yet. I hope this message will finally receive attention. It is disheartening to invest significant funds in boosting Facebook Page likes only to encounter these issues. I eagerly await your prompt response. Thank you, Prophet Vincent Grant

Recently, customers have informed me that they are having difficulty locating our business page, Aruba Online Shopping Mall, when searching for it online. We believe we have identified the problem with our ads, as the warnings provided were not entirely clear. Our main concern is that this page is crucial for our family's livelihood; we are three individuals with a young child. We were informed that the page cannot be reinstated, which has greatly impacted us financially as we depend solely on this platform for our business. We have invested a significant amount in advertising and acquiring likes. Is there any possibility of having our page restored? We are willing to make changes to our ads, including reducing text in images and refraining from using third-party branding in our photos. These were intended to indicate where customers could make online purchases, which is the core function of our business. While we believe these are the main issues, we are still seeking further clarification. We kindly ask for your consideration regarding our plea. Thank you for your support and understanding. Wishing you a great day.

To whom it may concern, In [redacted], I filed a racial discrimination claim against my former employer, which has led to a six-year harassment campaign against my family and me. This situation has made it challenging to find new employment and has caused numerous issues. The police have acknowledged the situation but require proof to take action. I have faced serious emotional distress, including thoughts of suicide. I have been advised to investigate social media activity that may be targeting me by using my vehicle registration and photos. I am willing to provide access to my social media accounts to help gather information for the police investigation.

Someone has been using photos of my two-year-old daughter, claiming them as their own child. Despite providing my daughter's birth certificate as evidence, Facebook stated it does not meet their removal policies. This situation is deeply concerning for me. I urgently request that someone contacts me before I involve the police. I prefer that Facebook takes action by either removing the photos or closing the account in question. The account belongs to Erica Wilson from Hornbrook, CA. She has a criminal record and struggles with substance abuse, which makes it vital to remove my daughter's photos from her profile.

Hello! I am reaching out because I am having trouble accessing my Instagram business account. I last logged in on May 17th, [redacted], from my iPhone 6 with Serial number C7JNM1WXG5MV and model number MG6J2LL/A. My IMEI number is [redacted][redacted]. My business Instagram account is @unbiasedmagazine, and I believe it may have been hacked as I got logged out and cannot remember the passcode. Despite attempting to reset my password, I haven't received the reset link via email or phone. I have checked my Facebook account, and the recovery email and phone number are correct, but I am still unable to reset the password or log in for several days now. Your assistance in resolving this matter is highly appreciated. Thank you for your anticipated prompt response. Best regards, E.S.

I am feeling uncertain about who to reach out to regarding an issue. After blocking multiple people on Facebook, I've experienced retaliation. My account has been mistakenly closed twice due to alleged spamming. The problem seems to have escalated after I stopped supporting two Facebook labels. Despite seeking assistance multiple times, my account was locked, leading me to reset my password. Posts that I believed were not spam were flagged by Facebook even after they claimed to have reviewed them and found them compliant with their guidelines. This problem seems to have extended to Shavonne A., an artist I support. Who can assist with resolving these ongoing issues?

Dear Facebook Support Team, I was shocked to find my Facebook account disabled without any explanation. The inability to connect with my family abroad has left me distressed. I have submitted an appeal and am eagerly awaiting a response. Could someone help me with the timeframe for the review process? I miss my loved ones dearly and hope to regain access soon. The circumstances surrounding the disabling of my account, used for my public figure page administration, have caused significant inconvenience. The absence of my public figure page hinders my professional promotions, which are essential on Facebook. The platform's insistence on gathering personal information feels intrusive. Facebook's lack of phone support adds to the frustration, leaving users like me stranded without assistance in urgent situations. I urge my contacts to connect with me through other channels as Facebook's current practices are disheartening. I kindly request the prompt reactivation of my account as it contains crucial business contacts. I have attached my passport for your reference. Best regards, Pradeep Sharma

I am reaching out for assistance in accessing old photos and messages from a specific Facebook friend. While we are currently connected on the platform, I am looking to retrieve past photos and messages from our conversation thread. I am unsure if deleting or blocking and unblocking this friend would impact my ability to retrieve this content. The individual in question is identified as Sam Rhind on Facebook, who was my partner and tragically passed away recently. I am hoping to recover any lost photos or messages as they hold sentimental value to me. Your help in restoring any potentially lost photos or messages would be greatly appreciated.

I have been receiving the email copied below, claiming to be from Facebook. However, I do not have an account and do not wish to create one. The email mentions unsubscribing, but there are no options to do so. If this is a legitimate email from Facebook, I request to be removed from any mailing lists. If it is a scam, I advise Facebook to investigate. The email address associated with these messages is [redacted] Thank you for your attention. Subject: Facebook Hello, Your Facebook Account has reportedly won the Facebook lottery on May 28, [redacted], at 1:23 am (PDT). Prize Amount: $[redacted],[redacted].00 Ticket Number: [redacted][redacted] Reference Number: [redacted]02/[redacted] Serial Number: [redacted]7 If you have already claimed your prize, please ignore this email. If not, contact us at [redacted] for prize claiming instructions after verifying your account. Thank you, The Facebook Lottery Team To stop receiving emails from Facebook, please unsubscribe. Facebook, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA [redacted].