Facebook Customer Service Issues

My aunt, Lillian Foerster, had her account hacked. Here is a conversation I had with the scam artist: Scammer: Hello Layla, how are you doing today? Me: Busy sending out resumes. Is this really you, Aunt? If so, type something in your native language. Scammer: I'm glad you're good. I was just wondering if you've heard about (GACS). Me: What is GACS? Scammer: GACS is Global Assistance and Community Support that provides funds for various groups. Have you received money from them? Me: How do I know this is the real Lillian? Scammer: What's wrong? Why can't you talk to me now? Me: I am calling FB headquarters to report the account hack. The chat ended abruptly.

Good day. I'm an IT consultant who had a customer facing a reputation issue due to a libelous tweet with their national ID number back in [redacted]. The post is damaging as it ranks high on Google search results due to the unique name. Although I managed to get the tweet removed from Twitter and the user suspended, the Facebook post about it still remains visible on Google. Despite reporting it to Facebook, the post persists on page 1 of the Google search for Gauteng, South Africa. The URL causing trouble is a Facebook page by a private investigation company linking to the original post. The response on Facebook states the content isn't available. I seek advice on how to get Facebook to take down the URL so Google can remove the damaging post. Your help is much appreciated. Regards, Joe Inthatheli.

1. My Facebook account was hacked. 2. The hackers linked my FB account to various emails, including the security one. 3. Facebook doesn't acknowledge my email (below) as linked to my account. 4. Facebook has set up a new account for me with this email. 5. The new FB account is empty with no friends. 6. Even though my original account is still active, I can't access it. 7. Facebook recommends my original account to me as "people you may know," confirming it still exists.

My phone broke, and I bought a new one. When trying to log into Facebook on my new phone, I forgot my password. I attempted to reset it, but my Facebook account is linked to my old email that I no longer have access to since it was hacked years ago. I tried to reset my password using my trusted friends, but Facebook still sends the confirmation codes to my old Hotmail, and I feel stuck. This occurred some time ago, leaving me frustrated and stressed, causing me to give up for a while. Now, I am determined to regain access to my profile. If that is not possible, I would like to delete my profile and pictures. - S.B.H. Johansen

I noticed another user, Tracy B., is currently using a photo of my baby daughter as her profile picture. I raised this concern under case number [redacted][redacted]. However, the complaint was closed, advising me to report the specific picture, which I cannot do as I have blocked Tracy B. I am unable to access her pictures. I request that all images of my daughter be promptly removed from Tracy B.'s account. She does not have my authorization to use these pictures and appears to be scanning and reproducing printed copies without the photographer's consent. Kindly take action as soon as possible.

Hello, I have been trying to reach out for assistance for several days now. My account got hacked on Sunday, and now my profile has Arabic writing saying FOR SALE AED 30. They've even altered my hometown to Morocco. To make matters worse, they have also accessed my Yahoo email linked to Facebook. Facebook claims my password was changed just 4 hours ago. This situation has really unsettled me, and I would greatly appreciate swift assistance before considering involving the FBI. I am eagerly awaiting your prompt response. Thank you.

Attention Facebook community, There is an individual named James Madagaska Swann and his associates who have been engaging in bullying and harassment online and offline. Despite reports to Facebook and local authorities, no actions have been taken. I suspect they are behind reporting me and getting me blocked from my groups where my posts are appreciated. This situation stems from a personal dispute between Swann and Eddie Blackcloud. They have a history of harassment and were previously banned from the platform. Swann leads an organization called UUWS (United Urban Warrior Society) that promotes anti-rainbow bullying. Their targets include individuals who are LGBTQ+ or not fully Native American. Their treatment of an elderly woman in a time of grief was appalling. This behavior is unacceptable and needs to be addressed promptly. If no action is taken, I will escalate this matter to federal authorities. Thank you for your attention to this issue. Yours sincerely, Mary Ellen Stewart AKA Jasmine Truelove Redfeather

I managed the institutional Facebook account for the Applied Physics Laboratory–University of Washington under the alias "APLUW." However, the account was locked in September [redacted], leading me to create a new page, "AppliedPhysicsLaboratoryUW," under my real name. Despite adding extra administrators, Facebook refuses to assist in merging the two pages due to the original account having a false administrator. I am concerned about maintaining all our posts from the beginning. Unfortunately, I am unable to contact Facebook for support, which is frustrating. Can anyone help me resolve the issue and merge the two pages seamlessly?

Hello Facebook, I recently changed my Facebook password but unfortunately forgot it. I no longer have access to my email linked to my account with the username [redacted] This profile is crucial for my business, political activities, and contains important documents. I kindly request your assistance in recovering my password. Your help in retrieving it would be greatly appreciated. Thank you.

It seems like my account has been hacked by someone claiming to be "Mabel." I'm Eve Rischmiller and you can reach me at [redacted]. The profile picture is a minion on Facebook. My phone suddenly switched to Android, causing me to lose contacts and phone numbers on my LGG5. I want to preserve my Facebook content but remove "Mabel" and any unauthorized users. I want my phone number exclusively on this device and to eliminate the interference. Please ensure my privacy as promised. Thank you.

Hello, I am experiencing difficulty accessing my Facebook account since January 1st. I have tried using my cell number and password "Johan!23," but I am unable to log in. I have a photo and a screenshot of my original account to provide proof of ownership. It seems like my number may be linked to other accounts. The account indicates it has been deactivated. I have attempted to reach out to Facebook for assistance but have not received any replies. I am willing to confirm my profile photo, friends, and other details to regain access. I have valuable memories stored on my account that I do not want to lose. Your help in resolving this issue would be greatly appreciated. Thank you.

I recently got a new phone and realized that my Facebook account was not on there. When I tried to log in, it prompted me to use an email address that is no longer accessible to me. I have been attempting to regain access to my Facebook account by sending emails, but haven't had any success. Despite receiving a notification saying that an SMS was sent to reset my password, I have not received any text message. I no longer have access to my old email and cannot recall the password associated with it. I am seeking guidance on how to regain access to my Facebook account under these circumstances.

I need help finding a code snippet for Facebook chat that works with WordPress. My website is managed by a developer, so I can't access the WordPress admin. When I sent them the code, it didn't work, and they can't add a new plugin as per WordPress.org instructions. Is there a code snippet that doesn't require manual plugin installation on WordPress?

I am currently experiencing an issue on my Facebook page where I keep getting an error message saying "ERROR occurred while processing this page, try again later." It prompts me with the question "Is this a mistake? Or OK?" I lost my original Facebook page that I had for three years with all my photos and posts a year ago due to this issue. I want to retrieve my old page and stop encountering this disruptive flash problem. Additionally, I am only able to see posts from a few friends out of the 50 I have on my list. I am frustrated with the recent updates that seem to be causing these problems. Please help me restore my first Facebook page. Thank you.

When I was younger, I made a Facebook account with embarrassing photos. Thinking I had deleted it, I later discovered jokes referencing it. Now, unable to log in due to forgotten details and updated contact information, I wish to have the account permanently removed for my peace of mind.

I am frustrated with the recent hold on my marketplace ads. As a loyal Facebook user who relies on Marketplace for selling, this disruption is aggravating. I recently listed my Prada loafers for $[redacted], and to my disbelief, someone wants to review their authenticity. This is absurd! I am a dedicated user, and I do not appreciate the inconvenience, especially considering my disability. I need this matter resolved promptly so I can continue selling my antiques. Please, provide assistance and clear me to resume selling on the platform. Thank you. - N.V.

Hello, I am seeking assistance. I am Beatrice-may Elizabeth T. My mother, Carrie-Louise T., has passed away, which has been extremely difficult for me. Due to my current mental state, I am considering taking a break from Facebook due to the anxiety it causes. However, I would like to preserve my mother's Facebook profile for comfort. My request is to either help me download my mother's Facebook data or advise me on creating a new account where I can keep her as a friend to access her profile. Retaining her presence on Facebook is a coping mechanism that I cherish and losing it would be devastating. Thank you for considering my request. Your help would mean a lot to me. Sincerely, MissTucker Cornwall

I had an old Facebook account that I tried to access a couple of years ago, but was unable to log in. The email associated with the account was from an expired AOL account. The recovery email I tried to use was also from an expired AOL account, leaving me with no way to cancel my old Facebook account. However, I can prove my identity as I have created a new Facebook account. I have attempted the online method to recover the old account without success, so I am seeking assistance through this forum to find a solution to delete the old account.

My friend's Facebook account was hacked, and he can no longer access it because the hacker changed the phone number and trusted contacts. The account is under the email [redacted] He doesn't remember the platform where he created the account, but he knows who hacked it, the old passwords, and other details that prove it's his account. He uses this account for many things, and if Facebook can assist in recovering it, he would be extremely grateful.

While on Facebook, when I tried to edit my profile, it unexpectedly asked me for identity verification. I reached out to three contacts, but they couldn't access the link provided for verification. I attempted to call the two Facebook numbers listed, but couldn't reach anyone since the phone number on my account is outdated. Although I currently use a different phone number, I couldn't receive the email confirmation code as my old number is still linked to my account.