Facebook Customer Service Issues

I recently experienced an issue with Facebook where I was logged out of my account and was asked to verify my real name. I provided a picture of my driver's license, and then received a message stating that an email would be sent for confirmation within 24 hours. Unfortunately, I no longer have access to that email address. This is concerning because my account contains precious pictures of my daughter, and I am also an admin for a Facebook group. I would greatly appreciate any assistance in resolving this matter. The only account I can currently access is my new Gmail account. If needed, I am willing to provide a picture of my identification to confirm my identity. My Facebook name that I am locked out of is "Nattu Dread," and my real name is Natnail Ayalew.

Dear Sir or Madam, I do not have a Facebook account. I confused "Messenger" with "Messages" when I received my Lifeline Android. Since I do not have a Facebook account, I am unable to remove Messenger. Whenever I try to use my regular text messages, Messenger opens up and contacts the people I am trying to send texts to. I do not pay a bill for this phone and I am on a fixed income. If GetHuman is not a free service, I cannot afford the much-needed help. Please contact me at [redacted] if you are offering tech advice for free. I require assistance to unsubscribe from an account that I technically do not own. This is causing a significant issue as it keeps calling everyone I know accidentally. Thank you, E.R. Nelson

This platform has restricted my ability to chat, violating my freedom of speech. I feel unfairly treated compared to Russia's propaganda spread. I believe my posts align with community standards. The handling of deceptive practices like Russia's influence wasn't addressed promptly. I will persist in demanding my First Amendment rights be restored.

I recently accepted a Facebook friend request from someone I thought was a young girl named Sandraine Duquain from France. She quickly started sending me explicit messages, asking to see private photos. When she video chatted me partially undressed, I ended the call. She continued to insist on explicit content. Suddenly, someone else joined the chat, posing as the first person's daughter. This alarmed me because I have a young daughter linked to my Facebook. They demanded money and threatened me. I blocked them, but they still appear as friends. I suspect it may be a group involved. Their profile details changed to Arabic after the incident. I need help reporting this and ensuring my safety and my daughter's well-being.

My account got blocked for supposedly violating community standards, but the context of my post was completely misinterpreted as hate speech. I was discussing Dorman replacement parts, specifically part number [redacted]-[redacted], a turbo assembly for Kia and Hyundai vehicles. These parts are known to have issues as these cars are manufactured in Korea. I used the term "Korean garbage" in reference to the quality of the parts, not in relation to any individual, ethnic group, or race. It was a quick way to mention the country of origin of the vehicles instead of saying "Kia and Hyundai garbage," as these are the only Korean car brands in the US. It was not intended as hate speech, but I understand how it could be misconstrued without the full context.

I recently tried to update my Facebook app on my old phone, which led to me being signed out because the app was not up to date. I no longer have access to the email or phone number associated with the account due to changes I made. Despite multiple attempts to reset my password using the photo and code method, I have been unable to recover my account. This is concerning for me as I have important information linked to this account from the beginning. I now have a new phone and would like to regain access to update my personal details. The account is under the nickname Koko Colon, but my legal name is Jose E. Colon. I have even submitted a picture of my voter registration, but I have yet to receive any updates. I really need help to access my social media account.

Tonight, I got banned for 30 days while trying to assist my son, who lives in another state, with a project on outlaws of the old west. I innocently inquired about the single action Colt, a renowned 6 shooter from that era, to gather information. Unfortunately, I have had past struggles that prevented me from being there for my son. His mother restricted our communication to Facebook only recently, and when he reached out for help, it meant everything to me. After swearing on my love to assist him, I received a ban without the chance to explain. This ban has left my son thinking I abandoned him right when I had hope to mend our relationship. It's heart-wrenching not being able to communicate with him. I am devastated that a simple historic inquiry led to this outcome, especially when I see inappropriate posts daily on the platform. My chance of reconciliation with my son seems to have slipped away, and it's tearing me apart not being able to convey my love and explain the situation to him.

I suspect that my account has been compromised. Today, when I tried to log in, I discovered that I had been automatically signed out. Even though I had recently connected my phone to my account, that method of access no longer functions. None of my usual passwords seem to be effective. The primary issue I face is that the email associated with my Facebook dates back to my high school days, and I cannot recall the password because it appears that the hackers may have also infiltrated that email. While I now utilize a Gmail address instead of Hotmail, the reset function does not permit me to use my phone number to verify. Creating a new Facebook account is not an appealing option as it contains precious photos of my daughter and late grandfather. Complicating matters, my Matilda Jane account is tied to my Facebook and is integral to my role as a trunk keeper. I am inquiring if there is a way to regain access to my account by utilizing my cellphone instead of the outdated email.

A member of a closed group has shared images of my family's vehicles and home, emphasizing our Polish background, inciting discriminatory comments from group members. Despite reporting the post and receiving notice of its removal from Facebook, it reappeared on my feed with ongoing offensive remarks. I am seeking intervention to permanently delete the post, remind the group admin of privacy violations, and have the individual responsible either expelled or temporarily restricted from posting. The perpetuation of hate speech on social media platforms like Facebook is concerning and needs to be addressed promptly to prevent further escalation.

Hello, I recently launched a Shopify store and set up a business page using [redacted] and phone number [redacted]. I uploaded my logo as the profile picture for the page. Unfortunately, my account got disabled even after submitting my ID twice. I then tried using [redacted] for the same store, but encountered the same issue of account disablement. My husband attempted to assist by creating a Facebook account with [redacted] and running ads successfully. However, his account has now been disabled as well after charging $25 for an ad. We linked our store to his ad account and Pixel-ID. Kindly assist us in resolving this matter. Please delete my previous accounts and help us only recover my husband's account. Thank you for your time and assistance.

I am currently having trouble logging into my Facebook account on my laptop. I recently reset my laptop and lost all my saved passwords. Despite multiple attempts with different passwords, I am unable to remember my current password, as all the ones I try are considered old. The phone number associated with my account ([redacted]) is inactive, and the displayed email ([redacted]) is no longer in use. I thought I had updated it to my current email, [redacted], but it seems the change did not take effect. I am unable to reset my password through the outlined methods due to these issues. I am willing to provide photos for verification purposes if needed. I am seeking assistance in resetting my current password and updating my email to regain access to my Facebook account on my laptop.

I am seeking assistance for my elderly sister to remove a second account that was opened in her name a few months ago. Additionally, she wishes to delete her legitimate account, as both accounts share the same name and password. Yesterday, we attempted to delete the duplicate account but, instead, her authentic account was deleted in error. Despite following the steps to delete the second account, it remains active on Facebook while her genuine account was mistakenly removed. Following this mishap, my sister restored her legitimate account and we made two more unsuccessful attempts to delete the duplicate account without success. I urgently request guidance on how to successfully delete the second account along with her real one. This issue concerns us, as her friends may have connected with this erroneous account, potentially compromising their privacy. Thank you for your help. Sincerely, Martha S.

My Facebook account has been disabled for 10 days. I have filled out the necessary forms and provided my driver's license photo ID twice, but have not heard back from Facebook. Before the account was disabled, I was asked to submit a photo due to supposed 'unusual activity'. I complied, but upon trying to log in again, I found my account disabled. I have not violated any terms and was only attempting to create an ad and its associated page. Previously, I encountered an issue when creating the page but resolved it after an appeal. I have been logging in from multiple devices and locations, which may be causing the 'unusual activity' flag.

Hello, my name is Borg Golten. I am a member of a group called "Legitimate Work at Home Jobs" on Facebook. Recently, a person named Mark Jason posted a job opportunity that required me to purchase Bitcoin. Unfortunately, I didn't realize that I shouldn't share my wallet ID with just anyone. I ended up buying a quarter of a Bitcoin, costing me around $1,[redacted], but due to exchange rates, it was only worth $[redacted]. After the purchase, Mark Jason asked me for the exact amount I bought, and while I was asleep, he took the money from my blockchain wallet. I believe he may be doing this to others as well. I would greatly appreciate any assistance in recovering my funds. All the details are in my conversations with Mark Jason, where I expressed my frustration with his dishonesty. Thank you for any help you can provide.

When I go to check who is following my page under settings, I only see one person listed. I recently invited 25 people to like my page, and they all have a green checkmark next to their name indicating they liked the page. I assumed that once someone liked my page, they would automatically start following it unless they chose to unfollow later. I am confused because I do not see the 25 people who liked my page in the list of followers under settings. Also, the one person listed as following my page is not among the 25 who liked it. I am trying to accurately determine the number of followers for my page and find out how I can verify who is following it. Any guidance on this matter would be greatly appreciated.

I encountered a timeout error on Facebook while using it on my cell phone, and it automatically logged me out, leaving me unable to remember my password. I tried to reset it through my old email linked to the account, but I cannot access that email due to forgetting its password and shifting to a new email, [redacted] I am worried about losing my account, "Donna Van," which I've had since [redacted]. How can I verify my identity to receive a new code or password on my current email? I appreciate any help with this matter. Thank you.

I am being targeted by cyberbullies who have shared my personal information, leading to threats and harassment due to a bulldog group I created. The group "English Bulldogs and friends" with around 1K members, which I founded, has been taken over by Luke Martin and other admins who are spreading negativity about me. The group must be deactivated to prevent further harm. There have been numerous reports about the group, and they have even circulated fake mug shots and a rap sheet about me, resulting in death threats. The damaging posts have been widely shared online, and I have evidence in the form of screenshots if needed.

Hello. I recently completed a 7-day Facebook jail sentence and today is my first day back. I landed in Facebook jail for sharing my personal opinion of someone's appearance, not for bullying. When questioned today, I only mentioned that my post about Michelle Obama was removed immediately. Surprisingly, shortly after, I found myself back in Facebook jail for a harsher 30-day period this time, as this was my second offense. The initial incident leading to my first time in Facebook jail was posting an ad for adult diapers and medical supplies on the marketplace from my home, which was deemed inappropriate, despite the lack of any explicit content.

I need assistance as my Facebook account was hacked this evening. My name is Adebayo Adekiitan. The details of my account include: - Date of birth: 23/06/[redacted] - Location: Eruwa, Ibadan - Education: Mass Communication at The Polytechnic Ibadan, Communication and Language Arts at University of Ibadan - Previous employment: Reporter at Federal Radio Corporation of Nigeria, Business Development Officer at Enterprise, Relationship Manager at Heritage Bank and Fidelity Bank - I have [redacted] Facebook friends - My wife is Oluwumi Oyewumi Adekiitan - Other friends on Facebook include Kafi Oloso, Ayodele Awojobi, Catherine Adekiitan, Olabisi Yomi, Alabi Yetunde, Yemi Aroks - My recent post was on my birthday, June 23, [redacted], with two pictures. - Prior to that, I posted on May 27th for Children's Day I would greatly appreciate help in recovering my Facebook account. Thank you.

Last week, my account was hacked. I received an email early in the morning informing me that my password had been requested to be changed, followed by another email confirming the change. My account email was replaced with the hacker's email, leaving me unable to regain access. Despite my efforts to recover it, the system keeps stating there is no account linked to my email and sends verification codes to the hacker's address. I have spent over 12 hours stuck in automated loops without any real assistance. Sending my ID for verification only results in automated responses with non-functional links. It's frustrating that such a large company lacks proper customer service. Additionally, I have a business page linked to that account, and this security breach is causing financial losses. Amazon, a leading company, provides immediate human assistance within seconds of a call.