Facebook Customer Service Issues

I created a Facebook account in [redacted] under the name Miguelito Melendez Jr. using an AOL email address. Unfortunately, I can no longer access my AOL email and when I try to log in to Facebook, it says my password is invalid. I want to keep my account and name but update my email to [redacted] from my old AOL email [redacted] I would appreciate your help with this issue as I have been unable to use Facebook for four years. Thank you for your assistance in resolving this matter.

Someone has accessed my account and linked my phone number to my son's account, potentially my ex-partner. There are currently two accounts - one is mine under Tammy Renee Woodward with a pheonix bird profile picture and a birthdate of 03/12/75. The second account, without a profile picture, seems unauthorized. I was able to access it once but now cannot. Please reach me via email at [redacted] Thank you for your assistance. My acquaintances include Bill Beaver, Wanda Partin, Wayne Woodward, Kellie Clark Smith, Kristi Bennett, and Christy Gordon. If you require more details, feel free to ask.

I was automatically logged into Facebook until yesterday. However, yesterday morning, I was prompted to sign in but I had forgotten my password and didn't write it down. The problem is that my old email is no longer active, and I am still updating my contacts with my new email address. Facebook's request for a copy of my driver's license seems excessive for a password reset. Security is important, but this request feels invasive. If I can't reset my password easily, I might consider quitting Facebook. I believe there should be a better solution that doesn't compromise security.

I have been blocked from posting due to hate speech. This keeps happening with individuals from support groups like the FYROM. They seem to consider everything except their views as hate speech. Will this issue be resolved soon? Facebook seems reluctant to address the false information they are promoting. I have an event to attend today, and my account, which holds the details, is inaccessible. It would be beneficial if Facebook could address this biased application of their community standards and cease blocking accounts that present factual information. The comment in question was made months ago, approximately six months back. It is unjust that I am facing repercussions only now. My comment addressing racial vilification against Greeks was previously accepted by Facebook. This discrepancy is concerning. I have also raised this issue with my government representative, who shares my distress about such matters not being recognized as racial vilification. I would be open to further discussion on this topic if needed. Feel free to contact me via Messenger.

I was logged out of my Facebook account and I'm unable to log back in. I normally use Facebook daily. Initially, I used an old phone number, [redacted], to log in. However, now when I try to access my account, it sends a code to my old number, which I can't retrieve. My new phone number is [redacted]. I keep entering my correct email address, but it's not recognized. I rely on my Facebook account and need access. I'm feeling frustrated and would appreciate any help in resolving this issue. Thank you, Daniel D.

This morning, on 12/1/[redacted], my account was hacked and disabled. I tried to reset my password, but the page turned to Indonesian and needed translation. When I receive emails with codes, they are in Indonesian, even though addressed to me. Repeatedly, Facebook sends the same access code, making me suspicious it might be the hacker. My cellphone could also be compromised. I want my FB account, active since [redacted], back and secured. The displayed name is Karyn Lynn from Aurora, IL. This situation is very frustrating for me. - Karyn Lynn Garland

Hi Natasha Exterkamp, I have been blocked from Facebook for the third time now, all because of a comment that Facebook deemed inappropriate. Recently, I came across a photo on Facebook showing a woman with three kids attempting to steal a purse from a lady sitting outside a cafe. In the photo, it appeared the children were involved in the theft. My comment expressed my disapproval of the woman's actions, stating that she was a bad mother for involving her children in stealing, which could lead them down the wrong path. I have noticed more severe comments on other posts, such as advocating for violence, which I would never consider posting. Could you please unblock me from the website? Thank you.

I am reaching out regarding my Instagram account @natalieinnarnia. A few days back, the app asked me to secure my account by adding my phone number and waiting for a verification code. I attempted this for a full day but never received the code. When someone searched for my profile, it did not appear in the results, and from their inbox, it showed that I have no posts. After emailing support and providing a photo with the verification code, Jesse replied stating that my account has been disabled. I have not violated any Instagram rules nor received any notification about the disabling. This seems to be an error on your part as I have a business profile on Instagram where I have invested heavily in promotions and built a significant following. I believe a review of my account will confirm my compliance, and I urgently request the reinstatement of my Instagram account. I have been attempting to resolve this for four days without any response, so please address this issue promptly.

In early July, my network was hacked, resulting in the loss of my entire online presence. I have been a loyal Facebook user since its inception in [redacted], and my account was essential for maintaining my social circle. I deeply appreciate your product and intend to remain a loyal Facebook user as long as I can. I am Isaiah A. There are suspicions regarding who may be responsible for the breach. If it is possible to investigate the data breach and how the individual gained unauthorized access (it wasn't through phishing or clicking on malicious links), I am willing to provide relevant information, including names and email addresses. There is a concern about a potential serial intruder, and although I cannot definitively link this person to the incident, based on past experiences, I am anxious.

Hi Facebook, I encountered a problem with my ad account. When I select "Yes," it displays "No Advertising Account" in the Advertising Account ID section. This issue arose after my ad account got deactivated due to 60 days of inactivity without any prior notifications from Facebook. Despite multiple appeals, the account remains deactivated. I assure you I have no intention of breaching any rules or policies. I am earnestly seeking to reactivate my account for running Facebook ads. If reactivation is not feasible, could you please detach both payment methods linked to the deactivated account, allowing me to utilize them in a new ad account? Your assistance in this matter is greatly appreciated.

I am experiencing challenges selling items on the marketplace. My listings are all legitimate, including children's clothing and yard sale items. For some unknown reason, my account is currently under review. I organize an online Facebook auction and actively support my community regularly. As an ex-police officer and teacher, I have always adhered to the rules. The constant messages stating my items are being reviewed are disrupting my 24-hour auction. I have never sold any illegal items, so it is frustrating that my marketplace account is frozen without cause. I believe this is a mistake that needs to be rectified promptly so that my auction site can function smoothly again. Thank you for your assistance in resolving this issue.

I have had to create two Facebook accounts this week due to ongoing issues, and I am incredibly frustrated. My initial joint account with my boyfriend was created to share my pregnancy journey and to rejoin Facebook. However, after only a couple of days, Facebook requested proof of my identity. Despite submitting a clear photo, including my work name tag with my name visible, Facebook deemed it insufficient and disabled my account. I then uploaded a clear image of my ID, which has yet to receive a response. Out of frustration, I created a new account using only my name, not linked to my boyfriend, which has now faced the same identity verification request within two days. I submitted another photo of my face, dreading the impending account disablement and the request for my ID photo. These constant hurdles have left me exhausted, and if the issue persists, I may have to abandon Facebook. My account is registered under the phone number [redacted], and my name is Brittany Ward. Thank you.

Hello, I have been using the same Facebook account for a decade. Today, I upgraded my phone and now I am unable to access my Facebook account. My profile name is WendyJustin UllerySmith. Although I recently changed my password due to a hacking incident, I am certain of what it is; however, I keep receiving a message saying it is incorrect. I failed to update my new email on the account, hence my current dilemma with the password. The email associated with the account is [redacted] I am now unable to recover my account, and I am desperate for a solution as many precious memories with my 5 children are stored there. Any assistance would be greatly appreciated. Thank you, Wendy.

I was trying to log in to Facebook to search for a long-lost friend. However, when I reached the Verification of Identity section, I selected to receive the code on my phone. The system kept asking for the number in International format, and despite trying various formats, it didn't work. After multiple attempts, I was locked out and advised to call 3 friends for codes, which I am unwilling to do. Among the 5 friends shown, I only have contact info for 2. Some listed are distant relatives I rarely reach out to directly, so I'm hesitant to share my number with everyone. I am a genuine user and simply want access to my FB account. I even tried creating a new account, but got stuck when asked for a picture of myself without any follow-up from Facebook as promised. I hope for a quick fix to this issue to facilitate logging in. My email address is associated with the account. Please address this promptly.

I received a notification about a new message on my messenger app, but it wasn't working. I tried accessing Facebook, but it also had a connection error. Throughout the day, I attempted to resolve the issue, but without success. Despite trying to change my password, it kept rejecting my old password. Strangely, 26 people were added to my account without my consent, and I am unable to rectify this. Unfortunately, I cannot receive the 6-digit verification code on my phone. I'm unable to access the email associated with my account, which was created in [redacted], as I no longer remember the login details. I have never encountered problems with Facebook before and am unsure how to proceed to fix this predicament.

I am currently attempting to access a couple of my older Facebook accounts. I am struggling to recall the email addresses associated with them and have forgotten the passwords. There's a possibility that one of the accounts may have only been linked to my phone number instead of an email. I am interested in accessing these accounts to make some adjustments. The specific accounts I am referencing are from 2[redacted] under the names Brii Dgaf Casarez and Brii Molina. While I am uncertain if they are still active, there are some photos I wish to retrieve and some content that I find uncomfortable, which I would like to remove. In the past, I contacted Facebook support, and they would request a form of identification, such as a photo ID and a handwritten note containing my name and picture, to verify my identity and assist with account recovery. Despite multiple attempts, I have been unsuccessful in accessing these accounts. Although I previously abandoned my efforts due to an issue with verification after getting a new phone, I am eager to regain entry into these accounts to retrieve certain information before potentially discontinuing them permanently. I was wondering if Facebook could provide assistance in recovering my accounts.

A few friends and I manage a Facebook group named Outlander - Escape through the Stones. Recently, it was reported for fraudulent and spam activities. However, I want to clarify that we are not engaging in any spam behavior or selling anything within our group. We were advised to change our group name, but our name is unique and has been carefully crafted. Our group cover was designed by one of our admins, who has created similar covers for other Facebook groups. After reviewing our posts, we believe we are abiding by all rules. We suspect our group was falsely reported by a member of another group called Outlander Pretense, which seems dedicated to causing drama and bullying in various Outlander Facebook groups. This group reportedly mocks others' opinions and artwork and publicly criticizes moderators from reputable Outlander groups.

I recently came across a post on Facebook about the Tiny Houses NZ - Giveaway. The page is requesting personal and financial information. I tried to fill out the form but had difficulty accessing the email address. This page seems like spam. I reported it by sending an email but after doing so for a different site before and there was no response. How can I have this site removed?

I am unable to access the Sit And Move Facebook page because I've forgotten which email I used for the account. I linked this page to my Instagram account, but it was compromised, and security measures were activated by Facebook. Despite creating a new account named sam sitandmove with the email [redacted], I can't access the original page with [redacted] likes and [redacted] followers. I need help to regain control of the original page for our business website www.sitmove.com. Please contact me at +61 [redacted]40 if you need more information. Thank you.

Marianne van Beek is concerned about her daughter, Jessica Rice, who has been a victim of harassment and slander by Tyler St. Pierre. St. Pierre posted a video of Jessica without her consent and has refused to remove it despite police advice. He is also facing assault charges. Marianne and others have asked him to take down the post, but he has not complied. The situation is distressing, and Marianne is seeking Facebook's intervention after reporting the post for harassment. She emphasizes that Jessica is a good person who has made mistakes but is now on the right path. Marianne requests that Facebook remove the harmful post and expresses gratitude for their attention to this matter.