Facebook Customer Service Issues

Subject: Assistance Needed for Facebook Account Issues To the Facebook Team, Since July, I have been experiencing numerous difficulties with my account. Despite my attempts, my Facebook page, notifications, and messenger are not functioning correctly. When I search for the page "WWE," only one result appears, while my family and friends see over 1,[redacted]. In addition, sending pictures or gifs through messenger results in them appearing as "sending" indefinitely, even though my friend confirms receiving them. This issue persists even after verifying that it's not due to my internet connection. Moreover, I encounter problems with gifs and fail to receive notifications or view typing indicators on messenger. Despite updating all applications and ensuring my settings are accurate, the problems persist. I have reached out to the app developer without any response, leaving me frustrated. Furthermore, I am unable to like or comment on Facebook posts, only share them. My messenger gifs are also malfunctioning. I kindly request your assistance in resolving these issues. You can contact me at [redacted] for any necessary account access to address these concerns. Best regards, -Trevor

Dear Facebook, I have been experiencing various issues with your platform since July and I am seeking assistance. My Facebook page, notifications, and messenger are not functioning properly. Specifically, when I search for the page "WWE," only one result appears on my account, while over 1,[redacted] results show up on my friends' accounts. Additionally, when I try to send a picture or GIF on messenger, it gets stuck on sending even though my connection is fine. The notification system is not working as I do not receive alerts unless I actively check my profile. Despite updating my settings and contacting the app developer, the problems persist. I am unable to like or comment on your Facebook page, only share posts. Furthermore, my messenger GIFs are also malfunctioning. If possible, please address these concerns by troubleshooting my account. You can contact me at the provided email address [redacted] Thank you for your attention to this matter. Sincerely, Trevor

Hello, my main account was mistakenly disabled 9 days ago. I have not violated any terms and regulations. I have submitted a form and provided my ID to verify my ownership, but I have not received any updates or responses. This account is crucial for communication with many people I know. I am unsure if my account was hacked as I have never had any issues before. Additionally, my linked Instagram account was also disabled the same day without any violations on my part. I do not use it frequently. I kindly request your assistance in restoring my account. The email associated with the account is [redacted], and the account name is Marianne Magdalena. I sincerely hope to regain access to my account. Thank you for your help and have a pleasant day.

About a week ago, my Facebook account was hacked, making it impossible for me to log in. Consequently, my account information like email and phone number were unrecognized. My friends started receiving fake messages asking for money from my hacked account. This situation is incredibly frustrating as I have lost access to my friends and pictures. I tried to create a new account shortly after the hack using my name and email, which may have made things worse. I would greatly appreciate any assistance in resolving this issue. The email I originally used for my account, [redacted], is no longer in use. I later changed it to [redacted], which is my current email address. I am willing to provide my driver's license and passport to verify my identity. Your help in this matter would be highly valued. Thank you, Tommy B. [redacted]

Hi, my name is Kaitlyn, but I go by Katie. I received the following message: "You Can't Use Facebook Right Now. We're reviewing the photo you sent us. We're always looking out for your security, so until then you won't be able to use Facebook." This account was created recently, just a few weeks ago, and now I can't log in. I need help regaining access as soon as possible. I haven't posted anything, so if someone reported me, it must be a mistake or someone trying to block my account. I urgently need to message someone about an issue but can't do so until my account is back in my control.

Hello Facebook team, I'm Gera Micha Egos Rodriguez from the Philippines. I'm unable to access my Facebook account and I suspect it might have been hacked. Despite saving my password on the app, I received a "Session timed out" error this morning, followed by an incorrect password message. My Instagram, Gmail, and Facebook passwords are all the same. I attempted to log in through UC Browser and Samsung Internet Browser as the app wasn't working, but to no avail. Interestingly, my Messenger is functioning. Earlier, I faced a session timeout on Messenger too, but I managed to log back in there. Could you clarify the situation with my Facebook account? Your assistance in resolving this matter would be greatly appreciated. I look forward to working with you to regain access. Thank you for your attention to this matter.

I am reaching out to you using Google Translate as I am not fluent in English. I feel that I have been treated unfairly by your actions. My account has inexplicably been linked to two profiles: Asim Aliyev and Asim Elisoy under phone numbers +[redacted]13 and +[redacted]13. Please rectify this error and return my account to me. I can provide verification using my phone numbers to prove that my account has not been compromised. I have also sent a picture of my ID card for your reference. Your assistance in resolving this matter is greatly appreciated. Thank you.

I have a business page where I frequently share content. Recently, I attempted to post in some local "sale or swap" groups but found my posts were being deleted. Subsequently, an admin from one of the groups contacted me via private message, offering to post my content in multiple groups with a significant number of members for a fee. They promised to share the content daily, limit competition, and even provide page likes and positive reviews for payment. Suspecting it might be a scam and a violation of Facebook policies, I discovered they operate using multiple fake profiles. I am uncertain how to proceed with this situation, however, I have preserved screenshots of our conversation and obtained all the necessary links for reference.

I recently encountered a distressing incident on Facebook Messenger involving a video of possible child abuse that was shared by one of my contacts. The video depicted twin infants being mistreated, and I was deeply disturbed by what I saw. In my upset state, I instinctively deleted the video without considering its potential importance for investigation purposes. After confronting my contact about the video, it was revealed that she shared it in hopes of raising awareness and potentially aiding in rescuing the babies. However, there was no identifying information provided. I am seeking guidance on how Facebook addresses such incidents and what steps can be taken to address this situation. I am willing to cooperate with any necessary actions to assist in resolving this matter. My ultimate goal is to help identify the infants and rescue them from this horrendous situation, as well as ensure that the perpetrator faces justice. I am hopeful that prompt action can be taken to protect these innocent victims. I am also interested in learning more about the reporting mechanisms and procedures in place for handling cases of severe content shared on Facebook and Messenger. Thank you for your assistance in this matter.

Dear [redacted], I am currently facing a problem with my artist Facebook page. I submitted a request to change the page name three days ago, and it is still pending. As a DJ/Producer, I have transitioned from Voodoo Hoodoo Records to Visionary Shamanics Records. To reflect this change accurately, I need my new affiliation to be displayed on my page. I have attached a screenshot of the announcement post from Visionary Shamanics Records confirming my official status with them. I would appreciate your assistance with this matter. Thank you.

There have been multiple accounts created using my identity, which are being used to defame me on Facebook and Instagram. Despite reporting this to Facebook, no action has been taken. I have tried to recover my account but to no avail, and even creating a new account has been difficult as there are restrictions in place. Before escalating this issue to court for defamation and identity theft, I urge Facebook to remove any unauthorized accounts pretending to be me. I also seek assistance in recovering my original account with treasured photos. I strongly believe that the individual, Achara Vittayakhun, should be banned from Facebook and Instagram to prevent further misuse of my identity.

I need assistance accessing my Facebook account. The account has an old phone number, [redacted], and email address linked to it under the name Jeff Benson. The email alias used to be jtbsportsguy. My sister on Facebook is Jennifer Benson Snyder, and my kids are Alex and Ashley Benson. I used Facebook last when I lived in Rock Rapids, IA. I have been away from the platform for a while and cannot recall my login details. My new contact phone is now [redacted], and my main email is [redacted], with a secondary one at [redacted] I currently reside in Cherokee, IA. Can you assist me in regaining access to my account to update my information and change my login credentials? Thank you.

In mid-October, I, Devin Williams Penick, experienced being unexpectedly locked out of my account and despite various efforts to reset my password and refresh the page, I was unable to regain access. Recognizing the importance of staying connected with my family, I decided to create a new page. However, after three days, Facebook required a photo for verification, and even after submitting multiple images, I remain locked out of both my original and second accounts. I searched for a contact number but was directed to the help center instead. Despite repeated attempts, I have been unsuccessful in restoring access. What steps should I take to create and maintain a Facebook page without the risk of being locked out due to unauthorized access to my original account?

Hello, I am Sheila S. and I am the proprietor of Dreams2Reality Studio based in Alexandria, VA. The email linked to the account is [redacted] I did not set up this account and have noticed that it is inactive. I aim to remove this account to establish a new one for my business. The account was inadvertently created by an intern named John S., who was collaborating with my partner at the company. Regrettably, he passed away in a car accident in DC in June [redacted]. This can be confirmed through Google. I request that all content linked to this account be permanently deleted, including the disabled Facebook account. You can contact me at [redacted].

I came across an ad on Facebook for an LED mask that caught my attention. After a lengthy wait, the item finally arrived just as I was about to leave for a trip. Upon opening it yesterday, I encountered two issues. Firstly, the mask only seemed to be compatible with either an iPhone or iPad, which wasn't made clear in the ad. Secondly, the instructions provided were lacking. My husband and I made several attempts to make it work, but were unsuccessful. Contacting the company revealed that without an extended warranty, they couldn't assist beyond advising me to return it at my own expense. Unfortunately, they failed to provide return instructions. Despite reaching out twice, I have yet to receive a response with the return address. Dealing with international companies can make problem-solving extremely challenging. I wish Facebook would reconsider featuring such products for sale. The product in question is called Lumina Perfect, supposedly from a location in Luxembourg. Your help would be greatly appreciated.

I have unexpectedly been disabled on Facebook without any clear explanation from them. Despite being an active user since [redacted], my account was disabled about a month ago due to supposed unusual activity. I've attempted to reach out to Facebook numerous times, but they have not provided any information or response regarding why my account was disabled. It's frustrating that Facebook can simply block users without any transparency or communication about the reasons behind their actions. It's disappointing how they handle these situations, especially since I rely on my account for various purposes including financial means. Facebook needs to improve their communication with users instead of acting like they are above addressing concerns. They should follow standard procedures of discussing issues with their members rather than disregarding them. I hope Facebook reconsiders their approach and learns to engage with their users in a more respectful and ethical manner.

I tried to open a Facebook account, but I kept receiving messages to make my password stronger. After numerous attempts, I finally created one but now I can't remember it. When I try to log in and click on "forgot password," I am still unsuccessful. I then attempted to create a new account, but it tells me that I already have one under my name, Mark Sweet, and my email address: [redacted], which is correct. It asks for a phone number ([redacted]), but I still can't access my account. When I enter my name, it just loops back to asking for it again. A friend tried to assist me, and now his Facebook information is showing up on my phone. This whole situation is a mess, and I simply want a functioning Facebook account. Please refrain from making changes to the phone I am currently using as it belongs to someone else. Thank you for your help in advance.

I have been trying to contact you, but have been unsuccessful. My issue is that someone is stealing my and my wife's identity on a fake Facebook profile under the name Luis Jasmine Libran Libran. I have reported this fake profile multiple times, but Facebook has not taken any action so far. They are not only impersonating us but also posting diabolical photos as if we were satanic. This is a very serious problem. I urge you, the Facebook team, to take action since I have complained to you and nothing has been done. I want you to shut down this fake Facebook account under the name Luis Jasmine Libran Libran, where they are using our faces and photos pretending to be us. If you have any questions, you can contact me at this phone number: [redacted]. Please, I hope you can help me.

A few weeks ago, I encountered an issue with resetting my password, but I never received a code via text or email. I've explained this situation to various help centers and specialists multiple times, and it's becoming frustrating. I don't appreciate the lack of human contact when resolving this. I'd like to address this concern on principle. Thank you for your attention to this matter. Wanda C. Beaty [redacted] [redacted].

Good afternoon, I kindly request Facebook to remove the fake account with our faces, mine and my wife's. The fake account named Luis Jazmín Libran Libran contains diabolical photos making us appear as if we are diabolical. This is identity theft and a fake account issue. I have complained several times to different friends' Facebook accounts, but no action has been taken to remove this fake Facebook account. I hope you can assist me. Anyone with doubts can call my phone since creating fake Facebook accounts with our faces is a very serious matter. Here is my phone number [redacted], as I have been trying to reach you by phone without success. Regards, Luis.