Facebook Customer Service Issues

Hello, I want to report that my Facebook page, which has nearly [redacted],[redacted] likes at www.facebook.com/kittlyofficial/, was hacked on November 15th. The hacker is using my business name for fraudulent activities and demanding money for the return of the page. I have contacted the police, who advised me to report the issue to Facebook multiple times for them to take notice. I have been doing so daily. I am confident that I am the legitimate creator and owner of the page. I can provide screenshots from my Facebook Ads Manager and a copy of my business certification in the Philippines as proof. I am extremely worried as I have invested a significant amount of money in this page/business, and I don't want others to fall victim to the hacker's scams. I urge you to reach out to me promptly.

To Whom It May Concern, I recently created a new Facebook account due to social issues with my old one. After less than an hour, Facebook logged me out and requested a photo for identity verification, citing security concerns. Research showed malware could be the cause, often spreading through shared links or messages. Typically, bans last 6-14 days. Surprisingly, my new account had no activity except adding friends and transferring images from the old one. I use Facebook for my small business, so a prolonged ban might lead to financial loss. I can provide any necessary identification to restore my account promptly. Thank you for your assistance. Regards, El H.

I need help with my Facebook account. My name is Danelle Verwey, and it seems like someone named Mahmud Elabo has hacked my account. My sister reported it to Facebook, but they didn't find any issues. They changed my password, and now I can't access my account. I've been trying to contact Facebook since November 16, [redacted], but haven't heard back. If they don't respond soon, I'll take further action. My friends have confirmed that my account was hacked, so I need Facebook to investigate properly. I can't even access my email at [redacted] Please provide me with a phone number to call for assistance.

Hi, I have had trouble accessing my Gege Diaz account multiple times due to constantly changing and forgetting my passwords. Facebook is essential for me to keep in touch with old school friends and colleagues, as it serves as a family photo album storing precious memories. The email associated with my account is [redacted], and I've used passwords like qsxfthnkp, tfvrdcesxwaz, landandomonic, unit0607, kahn0607, smile4me, idkwbilybra, and wdkymys over time. Please send any responses to my trusted friend Stella at [redacted] Some contacts in my account include Alysia Ironside Reid, Angelo Masia, Tom Mumbles Landon, Jessica Laws, Montanna Laws, and Corey Guns.

I received an email from Facebook informing me that someone may be attempting to access my account. To secure my account, I needed to reset my password. Unfortunately, I forgot my old password, so I clicked on the "forgot password" button. I received a code via email, but it did not work. After numerous attempts with both email and SMS codes, I received a message saying I had entered the code too many times and should try again later. I waited for about 24 hours and tried accessing my account through the Facebook app, PC, and Chrome browser, but encountered the same issue. I am concerned about potential hacking or being locked out of my account. Any assistance would be greatly appreciated.

I recently sold a violin on FB marketplace that was labeled as a 3/4 size, confirmed by checking the model number inside the violin. Despite the case stating it was a 4/4, the buyer still purchased it. Now, she claims that a music store employee told her it's a 4/4 size and she wants to return it. Even though she insisted she was in a financial crisis and couldn't wait, she still paid in cash and expressed gratitude. The music store mentioned it's a valuable violin that could sell for $[redacted], while I sold it to her for $75. I was transparent about the violin's size and details. Do I have the obligation to repurchase it, or is it now her responsibility to resell it, considering I needed the sale for financial reasons? I hope to avoid any legal issues, but I also need to prioritize my own financial needs.

I recently received a notification about an unexpected login to my account, followed by a password change. Although I can access my messenger, I'm unable to log in to my Facebook account as it states the password is incorrect. The issue arises from using an outdated email address and not recalling the phone number linked to the account. I'm uncertain about how to proceed with account recovery without this data. As the rightful owner of the account, I believe there should be a method to verify my identity; unfortunately, the appropriate steps are unclear to me at this time.

Hello, my name is April K. I recently got a new phone and am having trouble remembering my password. When attempting to log in, it says my email and phone number are not recognized, even though it can find my account. I can provide various forms of identification like my driver's license to verify my identity. You can reach me at [redacted] or through my emails [redacted] OR [redacted] I would greatly appreciate it if you could contact me to help reset my password or guide me through creating a new one. Thank you for your assistance.

I'm having trouble accessing my Facebook account. I have created multiple accounts, but I can't log into one of them. I tried creating a new one, but that didn't work either. I've been unable to reach out for help over the phone, and this has been going on for a while now. The older accounts had some posts flagged for violating Facebook policies, but I see many others posting similar content without issues. It feels like my account is being unfairly targeted, and I'm not sure why. This situation needs to be addressed promptly as I'm being prevented from connecting with people I know. If this matter isn't resolved soon, I may have to take legal action. I urge you to investigate this promptly and help me regain access to my account.

Hello Facebook, I am having trouble accessing the Facebook account for [redacted], which belongs to my girlfriend, Phatcha Lyn. We had an argument a few months ago, and I changed her password and contact number to [redacted]7. Unfortunately, she can't access her email because she doesn't remember the password, and [redacted]7 is no longer available. We are willing to provide any necessary information to verify this account, including her ID card and passport if needed. This is an important account as it is linked to her Line account as well. We hope you can assist us with resolving this issue. Thank you for your help. Best regards, Tan

My Facebook account has been compromised by a hacker who changed the associated email address and is now demanding egiftcards to be sent to a specific email address. This hacker has messaged multiple friends from my account. I am unable to reset my password due to the changed email address. My name is Roseanne Fugate Paquette, and my Facebook email is [redacted] I am eager to regain control of my account. Please contact me via an email address I have provided through my husband. I am seeking assistance to recover my account safely and prevent any further hacking attempts. Thank you for your help.

Hello, my sister is the reason my account got disabled. She finally told me what she did. I was in the hospital around the time whatever happened that caused my page to be disabled. She's feeling awful and came crying, saying all of our dad and brother pictures and memories are gone, and we have nothing to remember them by. This is the first time something like this has happened on my page, and I never received a warning or got into Facebook jail. Please don't let my sister's bad decisions ruin our life and memories. I'm in disability groups for my daughter, and I contact her therapist and schedule appointments through Facebook, and now she has missed an appointment. Please at least put my account in Facebook jail for 30 days from me posting stuff. I don't want to lose those memories of my family forever.

I feel really bad about a situation I caused. I made a mistake by falsely reporting someone for a serious issue as a joke. It was wrong, and I want to rectify it. This is my third attempt to reach out. Could you please unlock Martin G's account? He's innocent, and I see that you are currently reviewing his account based on a message I received when I tried to contact him.

I have been attempting to contact Facebook since April regarding a security issue. Unfortunately, my ex-partner, who is being dealt with by the authorities, has compromised my account. I am eager to recover access to my account because it contains precious memories and photos of my late father, who passed away in March. My Facebook name is Rachel Hanrahan, with a birth date of 14/10/[redacted], and the email associated with the account could be either [redacted] or [redacted] The profile picture features me and my infant son. I am willing to provide personal information and details about my friends on the account to confirm my identity. This account is very important to me, so I am reaching out for assistance in reactivating it. Thank you for your help. Rachel I have faced abuse and had to seek safety in a shelter due to my ex's actions. It is devastating to potentially lose the last memories of my dad to this situation. Restoring access to my account is crucial for me.

I am experiencing difficulty logging into Facebook using my email address as the username. This has happened with my last two accounts, and I have not received any assistance to recover them. I am concerned about accessing my old accounts, listed as [redacted], [redacted], and [redacted] I have not changed my passwords or usernames and usually keep them written down. Despite this, I am unable to login and retrieve my photos and videos. I am frustrated by the lack of support from Facebook in resolving this issue.

I am unable to log in to my Facebook account under the name Anita Williams-Nolden. After resetting my password and creating a new account with the same details, I realized my old phone number, [redacted], is not in use anymore, and my current number is [redacted]. It seems that the old number is linked to another Facebook/Messenger account. When trying to log in, I am prompted to enter a code sent to either of my two emails: [redacted] or [redacted] I have attempted to verify my identity by submitting my state-issued ID, but the message received stated that the image was not clear enough. On my ID, my name is Anita Brown Williams, as I share the account with my fiancé, Robert Nolden, whose number is [redacted]. Urgently seeking assistance to recover access to my account.

I have reported German Shepherd Rescue of Tulsa as a fraudulent/fake webpage. Although it is a valid Facebook group, the owner, Karla Wilson, is allegedly not using the money received for the dogs as intended but for personal use. The organization is not registered as a legal 501c3 entity, which raises concerns about its operations. Donations and ads have been made on the page, including ads paid for by Perryman Ranch, which ceased after discovering the group's non-compliant status. It is troubling to see funds potentially misused instead of benefitting the rescue dogs as intended. Immediate action should be taken to address these issues and protect the well-being of the animals involved.

Hello, I'm Dave Jackson. In March this year, I reset my phone due to it being slow after updating apps. However, when trying to log into my Facebook account, I didn't receive the login code via SMS, despite trying to resend it. Although I might have disabled SMS notifications, I've reported the issue multiple times and been advised to be patient as technical problems are being addressed, but it hasn't been resolved yet. I've also been instructed to log out of the browser to sign in to Facebook, which is challenging because I reset my phone to factory settings. Last December, my phone's battery failed, damaging the motherboard, which I had replaced. My Facebook details are as follows: Name: Dave Jackson Nickname: Jax Location: Blackburn, Lancashire, UK Email: [redacted] Mobile Number: [redacted]

Subject: Assistance Needed to Close Unnecessary Facebook Page Hello, my name is Jay Livermore and I recently became the President of Noxon Road PTA. I have discovered that the previous president created two Facebook pages for our PTA but only shared the credentials for one with me. She has informed me that she cannot remember the details of the unused page. I have successfully migrated our parents to the correct page and now require assistance in closing the redundant one. Please could you kindly help me with the process of removing this extra Facebook page? You can reach me via email at [redacted] I would appreciate it if you could provide me with the steps to have the page deleted or share the necessary credentials so I can do it myself. Thank you for your prompt attention to this matter. Best regards, Jay Livermore Noxon Road PTA President

I am encountering difficulty with accessing my Facebook account because I have forgotten my password. I logged out of my account on my old phone to start using Facebook on my new phone after adding a new US phone number due to my previous Thai number being inactive. Facebook is supposed to send a reset code to my email verified with the US number. Unfortunately, I am also unable to access my email as I haven't used it in a long time. I attempted to recover my email to no avail, so I selected the option "no longer have access to this email?" and proceeded with account identification with the US phone number and trusted contacts. Although I followed the steps and got verification codes from my friends, I encountered an issue when the system reported the email was linked to another account. I would greatly appreciate it if Facebook could send a recovery code to my US phone number [redacted]. Thank you for your assistance. J.R.