Facebook Customer Service Issues

Dear Sir/Madam, I cannot access my Facebook account, and a message states that suspicious activity has led to its temporary locking for security reasons. It appears my account may have been compromised due to phishing. I have repeatedly clicked the "continue" button with no response. Could you please assist me in resolving this? Your help in reactivating my account after a security check would be greatly appreciated. Thank you! My account is [redacted] Thank you

Good morning, Approximately a week ago, I encountered an issue with my Facebook account which was disabled after I uploaded a requested photo of myself. Unfortunately, there was no explanation provided for this action, leaving me confused and concerned. I have maintained this account for nearly a decade without any prior violations and believe this was an error. I am eager to have my account reinstated as it holds significant sentimental value with memories of my family and friends that are irreplaceable. Many cherished photos are stored exclusively on this platform, and losing access has disconnected me from long-distance friends who I can only communicate with through Facebook. I kindly request assistance in resolving this matter and regaining access to my account. Thank you for your attention to this issue.

Recently, I lost my old phone and had to acquire a new one with a new phone number since my password was saved in my old phone's notebook. Thankfully, my screen lock prevented anyone from accessing it. However, during the transfer of my Facebook account to the new phone, I mistakenly clicked on the wrong option for two-way authentication, resulting in being unable to access the six-digit verification code sent via SMS to my old number. I need to change my password to regain access to my account, which is crucial for my business, SDC Painting, as it largely relies on Facebook. My new number is [redacted]. I appreciate your assistance in resolving this issue promptly.

Please reinstate my Facebook account as it was disabled without explanation. I am Anthony A. from Manchester, England, residing at [redacted] Blackcarr Road, M23 1PN. My contact email is [redacted] All my Facebook activity involved the CCR HomeBuilders Group. I initially signed up on Tuesday, 14 August [redacted], at 11:25 UTC+01. My first post was on 15 October [redacted] at 16:15, and my last was on 18 October [redacted] at 06:24. My access was interrupted during the recent Facebook outage, details of which can be seen on sites like the Independent and Downdetector. Following the outage, I complied with Facebook's request for new identification and a password update, after which my account encountered issues and was consequently disabled on 19 October [redacted] at 08:28. I was unable to address any in-Facebook queries during this time due to the outage. If there were any unanswered questions relating to my current situation, I sincerely apologize. I am still navigating the ropes on Facebook and if I inadvertently committed any violations, I would appreciate clarification to avoid repeating such mistakes. For the record, I am a newcomer to this platform. In light of a possible misunderstanding regarding my account or identity, I want to highlight that other individuals sharing my name also exist online, like the one on Academia.edu, which is not me. Finally, I noticed multiple accounts under 'Anthony Appleyard,' some of which I did not create. Kindly assist me in resolving this matter promptly.

Hello, I am experiencing an issue with my Facebook account. I am currently unable to log in. Despite my attempts to reach out for help through the help centers, I have not been successful in regaining access. One day, my Facebook app automatically logged me out, and since then, I cannot log back in. When I enter my password, it prompts me that an SMS will be sent for verification, but I have not received anything yet. I have made several attempts by sending my government ID and multiple emails with no response. I rely on receiving Facebook notifications about events and birthdays through text messages, but I am not receiving any SMS for the login details. This is my fifth time trying to contact Facebook, and I have not received any replies. I have also not received any emails regarding the government ID submission. I have attached some screenshots for your reference. I hope to receive a reply this time. Thank you.

I am experiencing recurring charges for a Facebook Ad that I did not create. Despite previously disconnecting my Facebook from PayPal due to a similar issue, it got relinked when I received money via Facebook. I have been charged $[redacted] for an ad that keeps renewing, even after I turn it off multiple times. This problem occurred before when an unauthorized payment was taken, and despite my attempts to address it, PayPal tends to side with Facebook. Today, another $50 was charged for ads that I am not running. This all stems from a $20 ad I initially set up for my business for 7 days, which somehow keeps switching to a lifetime ad. I have tried to resolve this issue with no success. I urgently need to stop this ad from running and have it deleted as it has cost me over $[redacted], far more than the original $20 budget.

Hello, my name is Jennifer Dotson. I have been attempting to reach out to Facebook for assistance. My email address is [redacted] The phone I was previously logged into, a Galaxy Note 3, is now broken. Consequently, I cannot view the screen to access my Facebook account. I have a new phone with the same number but have forgotten my password. The previous email linked to my Facebook account, Jennifer Dotson at yahoo.com, is no longer accessible. I receive a recovery number, but each time I try to use it, I encounter an error preventing me from resetting my password. I am struggling to regain access to my Facebook account due to this issue. My contact number is [redacted].

Hello Facebook, I deeply miss my account under the name "Dan Angelo Coquilla". I acknowledge my mistake and regret it. Could you please consider reinstating my account? It has been six months, and I have truly learned from this experience. My account holds precious data like pictures and messages from deceased relatives. Moreover, losing access to my Instagram, linked through Facebook, has been distressing. I humbly request deleting the video sent to my friend and restoring my account. I am committed to abiding by community guidelines and believe in second chances. I hope you can address this request and reach out to me via email. I appreciate your attention to this matter. Thank you.

I am currently experiencing issues on Facebook due to harassment by a troll. Following an altercation with Patrick S., who made racist comments towards me on Facebook, he reported my responses, resulting in Facebook blocking me. He continued by reporting more posts from the same conversation, leading to another three-day block. This seems like double jeopardy and likely violates Facebook's Community Standards. He even threatened me through messages, expressing intentions to harass me until my account is removed. I am hopeful that Facebook will review the situation, reinstate my account, and prevent this troll from causing further harm to others.

Hello, my name is Charita B. Someone has hacked into my Facebook account and is sending messages that I have not written to someone I recognize. I've been locked out of my account for some time now. If the issue is not resolved, I will involve the police. It's concerning that my identity is being misused on Facebook through messages I haven't sent. I'm unable to access my account; it seems the hacker changed the password. The email associated with the account is [redacted], which I no longer have access to. The only person who knew about this account was my ex-boyfriend, who is now using it to send messages I did not write. It's important to investigate when my account was last accessed, as I can't log in with what used to be my password.

I am frustrated with being blocked for 24 hours from messaging due to alleged threats, harassment, or exploitation, which didn't happen. I'd like to understand why this action was taken against me. Last night, I engaged in a heated conversation with an unkind individual from Kentucky. While I used inappropriate language in response to their behavior, I never threatened them. After reporting the individual for their behavior, they seemingly retaliated by reporting me. I want a thorough review as I believe there was no actual threat or harassment from my end. It is unfair that I'm facing consequences when I was the one who raised the issue. I urge the customer support team to carefully reassess the situation. My account is linked to number [redacted]. I ask for a reconsideration and clarification on the alleged wrongdoing. Dissatisfiedly, T. Hodgson

My work computer, which is linked to my email account, was hacked. We tried to fix it, but I keep getting notifications about people accepting requests I haven't sent. These notifications don't have any pictures. I've posted online warning people not to accept requests without a picture of my husband and me. I just received a Messenger notification on my email, but I don't have Messenger on my phone. I think it's best to temporarily close my Facebook account. Please help me with this issue.

To Whom It May Concern, I would like to request an urgent name change for our business page from North Twin Lodge to Coadys Point of View Lake Resort. Despite submitting the request multiple times, the page remains unchanged at www.facebook.com/poversort. Once the name is updated, we plan to run Facebook Ads as part of a large ad campaign. Please process this change promptly. Enclosed is the new FEIN number for the business. We recently purchased the business, and the previous owner granted us admin rights to the Facebook page for re-branding. The old resort URL www.northtwinlodge.com now redirects to our new site www.povresort.com. Thank you for your assistance. Best regards, Genevieve

Hello, I urgently need access to my old account as it contains vital personal data and memories of my late family members that I can't bear to lose. I have already provided proof of ownership by submitting a photo of my ID. I believe Facebook has made an error and I kindly request immediate assistance in resolving this situation. Your help is greatly appreciated.

I need assistance with setting up a Facebook Business Page for our company. We'd like the name to be 'TxMQ Disruptive Technology Group,' reflecting the division of TxMQ called 'Disruptive Technology Group.' Facebook does not allow inconsistent capitalization, as in 'TxMQ.' Our existing page was created before this rule, so it currently appears with mixed capitalization. As our company specializes in blockchain and other new technologies, we plan to run Facebook ads to promote our specialized services. However, this is not possible without having our Business Page display our correct company name. Any help to address this issue so we can establish a Facebook Page with our accurate company name would be greatly appreciated.

Hello! I am part of the organizing committee for the Blockchain Leadership Summit in Basel, Switzerland. I wanted to address the issue of our ads constantly being rejected by Facebook. It's puzzling to see ads for Blockchain Education, such as those from the University of Oxford, and other blockchain-related promotions being approved while ours are consistently denied citing a ban on cryptocurrency and financial instruments ads, which seems illogical. Have you taken the time to review our website, agenda, and list of speakers? We bring together government officials, distinguished professors, and other influential figures. How does Facebook categorize a leading industry conference as a crypto-financial scam? The inconsistency in approving ads is evident when comparing WebSummit ads that feature blockchain and crypto startups. I hope to receive a meaningful response with valid explanations soon, as my colleagues are frustrated by the generic and unhelpful replies received so far. Regards, Alexander P., Blockchain Leadership Summit organizing committee member.

I am trying to delete my Facebook account. I searched for instructions online but the steps provided did not match what I see on my account. It's possible I have an old account from [redacted] that I haven't updated. I rarely use Facebook except to check notifications. I initially joined to support a friend's advertising efforts. Lately, I discovered that pictures I downloaded from emails were uploaded to my Facebook photo gallery without my consent. I am unable to remove them, which has been frustrating. I just want to delete my Facebook account as it holds no significance for me. The process should not be this complicated.

Hello, I am having an issue with my Facebook account under the name Sawalindia. Someone attempted to access it from an unfamiliar device. I received an alert via email and then found out that my account was blocked. I have been trying to recover it, but the security code was sent to my old registered mobile number which I no longer have access to. Is there another way I can regain access to my account? I have been promoting my page for the past four days and made payments via net banking. I am eager to continue promoting my page. Thank you, Vipulkumar P.

My account on Facebook was disabled unexpectedly for allegedly being underage. Despite numerous attempts to reach out to them, I have not received any assistance. The provided links are not helpful, as they ask for my card details, which I have never shared. This loss is disheartening as I rely on the account to stay connected with relatives and friends. I have always made efforts to maintain a positive presence by removing inappropriate content and contacts. However, my account vanished, leaving me desperate to reconnect with loved ones. I am pleading for insight into any mistakes I might have made and to have my cherished account reinstated promptly. Thank you for your attention to this matter.

I have an old Facebook account that was hacked and I would like it to be deleted. After the hack, I created a new account with the same name. However, I now realize that I have two Facebook accounts active, which I want to resolve. To update my current Facebook account with the correct information, I need to change my cell phone number and email address. Unfortunately, I am unable to access my old account to reset my password, as the reset information is sent to my old phone number and email address which were compromised in the past. My old cell phone number with Rogers was [redacted], but I have since changed to Bell with the new number [redacted]. The old email was [redacted], while the new one is [redacted] I am requesting for the account that displays a message indicating it's hacked to be deleted, and for my current account's email and phone details to be updated. A phone call to discuss this matter and regain access to my account would be greatly appreciated.