Facebook Customer Service Issues

My name is Amanda Winfrey. I recently reported attempted scamming and now my account has been hacked, with the recovery email changed. I followed the help center's instructions, but it led to a misspelled email I corrected to an older one. Facebook states no matching account found. I've emailed the Facebook contact from when I reported the scam. My husband's account is now blocked too. I can't access my and my kids' pictures stored as a backup. Help is needed to stop these scammers targeting my family. Assistance with account retrieval and feedback would be appreciated.

I recently got a new phone and couldn't access my Facebook account. I've had the account since [redacted] and cannot recall my password. Unfortunately, I couldn't reset it because it was tied to my old phone number. I've attempted all the suggestions in the help center but it keeps prompting me to log in, which is my problem! I tried to upload a photo with the 5-digit code as suggested, but it also required a login. I don't want to create a new account as all my photos and contacts, especially important memories of my late mother, are in my current account. Despite trying everything for two days, I haven't been able to contact a support person or find a solution. I'm desperate for help to regain access to my account. Thanks, Rhonda W.

I recently opened a new Facebook account using the name Noam Shimonov. This was after closing a previous account with the same name six years ago. I also created a commercial Facebook page named נעם- מרפאה בעיסוק ומנחת קבוצות and shared my first post on it this week. However, after sharing the post on a local group, Facebook requested a clear face picture for security purposes. Since then, I am unable to access Facebook due to the message attached when I try to log in. I have reached out to Facebook support through various channels but haven't received any assistance. I believe this issue could be related to reopening a dormant account suddenly, having my maiden name still visible even after marriage, or possibly a reported post that might not comply with community standards. Access to Facebook is crucial for my new career, and I am unable to engage with potential customers or even locate my page on the platform. Your help in resolving this matter would be greatly appreciated. Thank you. Warm regards, Noam Shimonov

I am Amanda Winfrey and I recently reported an individual attempting to scam me. Unfortunately, this person has now managed to hack into my account and change the recovery email address. Despite following the guidance on the help center, I seem to have misspelled my recovery email. The email redirected to an older account I typically use for login, but Facebook states there is no matching account. I have been reaching out to the Facebook email that initially responded to my scam report, but now they have blocked my husband's account. This is distressing as I cannot access important pictures, especially the ones of my children that served as a backup. I urgently need assistance in regaining access to my account, as these scammers are also targeting my family. Regrettably, my account has been deactivated, and I am unable to recover it due to the changed email address.

Recently, my former Facebook page, under the name Toe-mad Reed, associated with [redacted] and phone number [redacted]-[redacted]-[redacted], was compromised. I suspect it was hacked between January [redacted] and September [redacted]. Although I thought I had deleted it in June [redacted], it seems the deletion did not occur. I am concerned about the activities on the account during the mentioned period. I am anxious to know if there were any inappropriate posts, like obscene videos or pictures, sent to my friends or posted from the account. I am seeking details on any activity, including live feeds, times, dates, involved users, IP addresses, or any evidence that can shed light on the breach. Some personal videos were also taken without authorization during this time frame, and the page's control was assumed by someone else in June [redacted], just before it was meant to be deleted.

Hello, I represent a digital marketing agency working with businesses in the four corners area. We are facing a challenging situation and seek assistance. On October 26th, our Facebook ad account was suddenly disabled without warning, citing a violation related to illegal products or services, which we do not promote. Our team adheres closely to Facebook's policies, regularly completing Blueprint courses. In efforts to move forward, we created a new ad account, only to discover on the same day that all advertising avenues were suspended due to this alleged violation. Despite seeking aid, no explanation or resolution has been provided. Subsequently, on October 29th, our entire team was locked out of Facebook, severely impacting our ability to serve our clients. This unexpected disruption has significantly impacted our operations, leaving us without the means to fulfill our commitments. Your assistance in resolving this urgent matter would be immensely appreciated.

My Facebook account has been hacked, and a person is using my name with a blank photo. They have connected with some of my friends and are posing as me. When my daughter tried to delete the bogus account, she accidentally deleted the wrong one, and now I can only see the fake account. Please assist me in reversing this situation by deleting the fraudulent account. Due to my physical limitations, I would prefer a phone call if further information is required. Thank you for any help you can provide. Karen A. Russo

On a fateful day, after updating my Facebook app on my phone, I encountered an alarming message. It seems like my Facebook account may have been hacked or infected with a virus. I am unable to log in, and my account cannot be found through any Facebook search engines. I received an email linked to an unfamiliar address ([redacted]) which I have never used before. My actual registered email for Facebook is ([redacted]), and my password is ([redacted]7). I am puzzled as to why my account was deleted. This situation has left me extremely frustrated and disappointed. My Facebook name is FRANCISCO TEE. Feel free to contact me on WhatsApp at ([redacted]3).

Hello, I am currently unable to access my Facebook account and have been attempting to do so for almost four days. Despite following all the steps, such as posting a well-lit picture and changing my password multiple times, I am unable to proceed after submitting the picture. It seems like I am only partly locked out of my account, and I am worried about losing access as it is important to me. While I am receiving emails from Facebook in my Gmail, I am unable to log in. I am feeling stressed about this situation and would greatly appreciate any assistance you can provide as Facebook does not seem to have resources specifically addressing this issue. I am eagerly awaiting your response. Thank you for your help. Best regards, R. Kotecha

Hello, I need some assistance. I have been dealing with harassment and stalking on Facebook from a former girlfriend and her current boyfriend (former friend) for some time now. Recently, the situation escalated when I accidentally used a password that my ex-girlfriend knew, resulting in my account being hacked. Screenshots of my private messages were sent to my workplace and coworkers. Additionally, as an admin of support groups, the hacker removed all the other admins from the groups, but my team has managed to recover most of them. I am looking for help in tracking this recent hack and potentially disabling the malicious accounts involved. I had a restraining order against this individual a year ago, which has since expired, and the behavior has worsened. I have filed an FBI report for the online attack and plan to involve my local police regarding the letters sent to my workplace. Any assistance would be greatly appreciated.

My name is Terri Piro Santiago, and my account was hacked on Friday. The individual responsible is currently impersonating me and harassing my friends by pretending to be me. They have deleted my email, [redacted], and created a new one, preventing me from accessing my account. Despite my efforts and those of my friends to report this since Friday, the hacker is still active on my account. I have screenshots of the messages they sent to my friends, who have informed me about the situation. The hacker is currently active on my account, and swift action is necessary to catch them. I have used the same email address, [redacted], for over 8 years and never changed it. Please help me catch the hacker. They have targeted others by mentioning a supposed free government program and free money. Thank you for your assistance. Terri Piro Santiago

I believe my Facebook accounts have been compromised. I have a secondary page named "Willa Hood Real Estate" that I rarely use, and I managed to change the password for it. However, this page opens automatically on my laptop. My primary account, which I access daily via my phone, seems to have been accessed by a hacker who is sending strange messages to my friends. I am unable to log in to this account on my laptop to update the password and secure it. I attempted to change the password through my phone without success. Could someone guide me on accessing and securing the "Willa Hood" page first, and then help me change the password to prevent any further unauthorized access? Thank you for your assistance.

I received a notification about someone trying to access my account from an unfamiliar device. I reset my password but didn't write it down. My phone, where my password was saved, got damaged, so I got a new phone and number. I still have access to my secondary email, [redacted] I provided my state ID and a photo of me holding a paper with the login code. Even after entering the 6-digit codes sent by Facebook to my email, it requires additional authentication via SMS, which I can't receive due to my changed number. I can't access my FB account where I have important family photos. I need help to recover my account. Would resubmitting my ID photo help? I didn't get a response previously. Your help is crucial in this matter.

I am wondering if Facebook owns Instagram. I have been attempting to contact support for my hacked Instagram account several times as the Instagram Help Center has been unhelpful. My account was compromised by a hacker who changed all my authentication methods. Despite trying various solutions, my photos are now public, exposing me to harassment from my abusive ex-boyfriend. The Instagram Help Center suggested I reset through email, but this has been unsuccessful as the hacker has disconnected my Instagram from my Facebook, email, and phone number and changed the username to "kigagalgalilea." This situation is critical, and I will not hesitate to involve the Better Business Bureau if my concerns are not addressed.

Good morning Facebook community! I'm Beverly A. I'm having trouble accessing my deactivated account. It's an old account that I deactivated when I created a new one. After a few years, I forgot the password for the old account. I'm unable to access it through email or phone number since I forgot both. I need help to retrieve my photos and important details from that account. I really miss the memories inside it, so please assist me without assuming I'm a poser. I can prove my identity, except for the phone number and email associated with the old account. The deactivated account is under the name Bev A. Please recover it for me. Thank you.

Hello, I am S.K., an employee at NTTF. We are a non-profit organization that offers free skill training to BPL individuals and rural students. Our goal is solely to provide training and demonstrate results to the government. I apologize for any inadvertent actions taken due to my lack of familiarity with the terms and conditions as a beginner. I kindly request the reactivation of the account to continue posting in the groups we have joined. Once reactivated, I can consider paid promotion options. Would appreciate more information on daily paid promotion choices. Thank you.

I am dealing with a situation where I have a few individuals who are continuously causing problems as they stalk and harass me. Despite blocking them, they still manage to post my Facebook page on their own accounts. What's worse, they have even gone as far as posting my husband's military information, including his name, rank, and unit, which is a complete violation of his privacy. While I blocked one of the individuals, their spouse blocked me before I could do the same. I considered using a different name, but realized they could easily check their blocked list to see my updated name. Is there any way to prevent them from viewing my new name or to block them from my account entirely? Creating a new account would mean losing all my memories and photos stored on my current account, which isn't something I'm willing to do. I am anxious about changing my name, fearing it will be visible to them through their blocked list. Any suggestions would be greatly appreciated. Thank you for your time and assistance.

I am Suella Koontz. There seems to be a mix-up with Anthony Mandarino as we share the same email address, [redacted] This causes a problem when resetting our Facebook passwords, as it locks the other person out of their account. It appears that Anthony tried to reset the password recently, which inadvertently altered mine that I changed a few months back. When I received the reset code intended for Anthony, I refrained from proceeding to avoid causing more issues for him. I am seeking assistance to untangle our Facebook accounts.

I recently bought a new iPhone and installed the Facebook app. When prompted to log in, I realized I had forgotten my credentials. After dealing with identity theft on another phone purchase, I set up a new iCloud email and Apple ID for security. Attempting to create a new Facebook account with this email led to the closure of my previous account due to suspicions of identity fraud. Despite numerous attempts to recover it, the system claims my email is incorrect. I am struggling to regain access to my old account and connect with my family and friends. Sending my ID for verification didn't resolve the issue. I am frustrated and seeking assistance in resolving this misunderstanding.

I am hoping for some assistance with my Facebook account issue. I recently tried to log in using the email [redacted] and the password February1999. Unfortunately, I couldn't access it. When attempting to reset the password through my Yahoo email, I encountered another barrier as I couldn't log in to my Yahoo account either. The phone number linked to my Yahoo account is outdated, complicating matters further. After trying to update my phone number on Facebook, I received information about another person's account linked to my previous phone number. My current email, [redacted], is not associated with my Facebook account. I suspect my Yahoo account may have been compromised due to security issues with Yahoo. I am unable to regain access without contacting the new owner of my old phone number. I'm concerned someone else may have accessed my account details. I would appreciate any assistance in resolving this matter promptly. Thank you for your attention to this matter. -Elijah