Facebook Customer Service Issues

I tried to create my first Facebook account about 2 months ago. While setting it up and adding my schools, I got kicked out multiple times. Facebook requested my mobile number and sent me a code to log back in. After a few more minutes, the same issue occurred, and on the third attempt, they asked for photo ID to submit an appeal. I never received a response. Recently, I submitted another appeal with a scan of my driver's license but have not heard anything. I am a senior citizen and simply wanted to join Facebook. I'm confused about why this happened and would appreciate it if Facebook could unblock my account. Faith R.

Hello, I have encountered individuals pretending to be brokers and miners who establish trust over several months before disappearing once you invest, leaving you scammed. My Facebook account has been disabled, and I am unable to post responses to these scammers. They create fake profiles with false pictures without consequences. It seems very unfair. These groups should be shut down or penalized just like I was. I have saved screenshots of conversations with two of them, in case they are needed. Thank you, Johnny.

Hello, my name is Stephanie Eggleston. I am dealing with a situation where a Facebook user has been harassing me and reaching out to my friends, leaving disruptive comments on their posts despite not being connected with them. This individual targets me by tagging me in these conversations, causing significant emotional and mental distress. Blocking is not sufficient as this person is intentionally seeking out conflict and has even made threats towards me for no apparent reason. The continuous harassment is taking a toll on my well-being, as I am constantly having to explain to my loved ones why this individual is behaving this way. I believe her account should be banned due to the severe emotional trauma she has inflicted over the past year. It is crucial to address bullying and harassment with zero tolerance, especially on social platforms. I suggest including a specific targeting report option to address such behavior effectively. The individual I am reporting is Lavonne Squires from Villisca, Iowa. I kindly ask for prompt action before the situation escalates further. Thank you for your attention to this matter.

My son's Facebook account was unexpectedly disabled, and he passed away recently. We continue to use it as a memorial to share memories on special occasions. It's heartbreaking that we couldn't tag him on his best friend's wedding day. We cherish his photos, especially for his new widow, now at 25, who should see his Facebook. Please reactivate his account. I've heard it can be changed to a memorial status. His name is Brent DeSouza, and I'm his mother, Yvon Caselman. Please check my recent posts for the community's support in restoring his account. Contact me at [redacted] or [redacted] if needed. Help us reunite his family, friends, and Air Force unit through his profile.

My business, Midwest Sprinkler Service and Sales, is displaying a 4.6-star rating, even though I only have received 5-star reviews. There was one individual who left a retaliatory review, but I believed it was removed. This person was from Florida, a location where I do not conduct business as I had previously given a negative review of their business for questionable practices. I am puzzled as I can only view the nine 5-star reviews and not the lower rating affecting my overall score.

Hello, my username is Tabatha Mayfield. I recently changed my password and forgot it. I got a new phone, a Galaxy Note 9, and can't access my account. I've tried various recovery methods like email and SMS codes, but none worked. My husband used his email to receive the codes, which finally let me in. I need your assistance, please contact me at my phone number [redacted].

I recently logged out to change my password and unfortunately forgot my current one, leaving me unable to access my account. The issue is exacerbated by my outdated email address, [redacted], which I can no longer access. Despite submitting my driver's license to the support team, I have yet to receive a response. Oddly, I am unable to locate myself on the Facebook app and fear that I may have inadvertently deleted my account. This was not intentional, as I value my account for my stored pictures. Although my messenger still functions, I am at a loss on how to return to my main profile. The email address associated with my account is [redacted] I mistakenly created another profile on Facebook under the same phone number, which may be causing the issue. I already deactivated this unintended account. I kindly request assistance in regaining access to my original account promptly. -Andrew Paul Mercer

Hello, I am Prabhat Kumar. I recently joined the smartphone community and decided to create a Facebook account. Unfortunately, my new account was disabled on the 23rd of October [redacted]. I apologize for any inconvenience caused. My full name is Prabhat Kumar Mishra, but I am commonly known as Kumar P among my friends and acquaintances. Without realizing it goes against Facebook's policies, I created the account as "Kumar P". Moreover, I mistakenly entered my date of birth as 29/07/[redacted] instead of my actual date of birth, which is 29/07/[redacted]. I deeply regret these errors, as I was unaware of the regulations. I assure you that I will correct these mistakes promptly. I kindly request you to enable my account as I do not have another SIM card. I would be willing to provide my ID proof, such as my Aadhar card, for verification purposes. Please respond at your earliest convenience. Thank you.

I am unable to access my account as my phone was stolen, and I cannot retrieve the emails linked to it. Despite uploading my ID photo unsuccessfully, I urgently require access to the account where my family is connected. Since early August, I have been locked out, coinciding with losing my phone which had a Washington state number [redacted]. Currently residing in Florida, my email is [redacted], which I am also unable to access. My name is Christine Lee, with the full name Christine Lee Hudgens, although I do not use Hudgens after my husband's passing. My date of birth is 06/05/[redacted], and my mailing address is PO Box [redacted] Trilby, FL [redacted]. I now use my daughter's phone number [redacted], and her email is [redacted] I appreciate any assistance as I am frustrated with the online process.

Hello, Facebook. Finally, a platform for communication. My brother, Joseph Ellis, and I cannot access Facebook at the moment, and we have repeatedly contacted security@facebook since October 8th without any response to help us regain access to our community. The issue lies in the security test requiring a mobile device, which we do not possess. Even the email responses suggesting to log in with one click failed to address our problem due to the mobile number requirement, leaving us locked out of our accounts. If you have any alternative solutions, please contact me at [redacted] or my brother, Joseph, at [redacted] Thank you, LogoSeeker <><

I need help recovering my Facebook account with the user ID "skillmine.12" as my password "Jesmae100314" was altered by an unknown individual. It has crucial job-related data that I require. Despite losing access to both my phone number and recovery email, contacting you here seems to be my best option. I am Jestoni Olasiman, a 24-year-old from the Philippines born on July 13, [redacted]. For communication, reach out to my wife's email at [redacted] Thank you for your assistance.

I have been away from Facebook for a while, but as I am starting my own dog rescue, I decided to create a new account to promote it. Strangely, after a few weeks, I found my account disabled. I have submitted a form, sent a picture of my ID, but it has been two weeks with no response. I feel frustrated that despite my genuine intentions, I am facing this issue without any communication on how to resolve it. I hope this feedback helps in resolving the problem and allowing me to use Facebook for my rescue efforts.

Hello, I am seeking assistance regarding a troubling situation on Facebook. For the past two weeks, a man named Elvis has been threatening my family, specifically targeting my father. He has even posted pictures of my father and our house on the platform. This individual initially pretended to be friendly by calling my brother "brother," causing confusion and leading my brother to believe it was a friend. However, the situation escalated when Elvis began making violent threats, which understandably frightened my family. Despite blocking him, the threats continued, including inappropriate comments towards my young sister. We are now afraid to leave our home. I am hoping for guidance on how to deal with this issue, such as possibly having his Facebook page taken down. Your prompt assistance would be greatly appreciated.

Hello, my name is I. Corbin. I have been unable to access my Facebook account for about four months. The issue stems from no longer being able to use my old email ([redacted]) or my attempted new email ([redacted]) to recover my account. My business account, LexKittenArts, is linked to this Facebook profile, and I wish to regain access. Although I briefly used [redacted] for an account, it was closed due to the existing link to LexKittenArts. I have now created a new account with [redacted] and request that my LexKittenArts page be connected to this new profile, with the [redacted] account being deleted.

I established a Facebook account some time ago to browse job postings. After receiving a request for a picture, which I suspected was spam, I submitted a photo of my dog and was subsequently locked out of the account. I moved on and forgot about the account. Recently, I saw the Facebook app on my phone and decided to give it another try. Forgetting my password, I used my phone number to reset it. Upon logging in, I discovered I was in a different account under a different name. It seemed to belong to someone named Dalila Alvarado as everything was in Spanish. I suspect this was her old phone number that I now have. My contact information is [redacted] and my email is [redacted] Unintentionally, I changed the password to "Boloney001#" for that account. It might be best to inform Dalila about this. If possible, please reopen my original Facebook account. Thank you. Nestor A Quintana Greenacres, FL, USA

Hello, this is Julian Smith (Wizard). Yesterday night, my account was hacked and altered. A friend, Anointing Bright, shared a link with me to help vote for her sister in a contest. When I clicked on the link, it requested my Facebook username and password. After realizing my account was not secure, I immediately changed my password and continued chatting until around 10:30-11:00 pm. To my surprise, I couldn't log in this morning as it said incorrect password. I tried account recovery but the listed number was not mine. My number is +[redacted]6, not +********37. I also tried listing trusted contacts for account recovery but it said they didn't exist. I suspect my friend list may have been altered too. I urgently need my account back or disabled to prevent any illegal use. If there are security questions to regain access, please ask me, or temporarily disable the account. Thank you for your understanding. Sincerely, Julian Smith (Wizard)

My account has been hacked, and despite sending my ID and verification, it is still being used for impersonation. Friends have informed me of suspicious activity and harassment from my account. I had an email associated with the account, [redacted], which I have since deleted but can recover if necessary. After creating new accounts with different emails like [redacted] and [redacted], they were also blocked for impersonation. I am seeking assistance to regain access to my original account that I've had for over 10 years. Any guidance on how to resolve this issue would be greatly appreciated.

I share a joint Facebook account with my husband, and we both use the Facebook app on our phones. Two days ago, when I tried to open the app as I usually do every morning, I was asked to upload a new photo of myself to verify my account. This was unexpected as we have had the account for years without issues. I uploaded the photo as requested, but even after two days, I am still unable to access my account. The app just shows that the photo is being reviewed with no other options available. We also attempted to log in through a browser without success. This is frustrating as our account holds years of irreplaceable family photos, and it is our main way of staying in touch with loved ones around the world, including my husband who spends long periods abroad.

I have had to create multiple accounts in the past four days because Facebook has continuously disabled my accounts, claiming that I am impersonating myself. Despite changing my name multiple times, using different email addresses, and having various cell phone numbers, I keep encountering these issues. Facebook prohibits me from using the same email addresses and cell phone numbers, and I even had to submit a face ID to verify my identity, yet my account remains disabled. Why is this happening and why can't I use the same cell phone number? I need assistance with this problem as soon as possible.

I recently got a new cell phone and attempted to log in to my Facebook account, but it's not accepting my password and keeps showing "incorrect." I normally use the same password for all my accounts for convenience. I tried the forgotten password option and received a code, but even after entering the code, it's not working. When I chose the option to verify my identity using my full name, I didn't see my picture in the list of people with the same name. Using my phone number led me to another Facebook account without my profile picture. Trying to log in through my Gmail account is also unsuccessful as the password doesn't work. Despite multiple attempts, I've been locked out of my account due to suspicion of pretending to be someone else. I urgently need assistance in accessing my Facebook account as it contains essential information. Thank you.