Facebook Customer Service Issues

I am currently unable to access my accounts due to a request for additional documents. This is the second time in two weeks, and I am concerned about its legitimacy after my computer flagged it as a Trojan. I have used Facebook for eight years without issues. Given the recent data breach affecting 90 million users, it might be best to delete the accounts associated with my emails. The notice is linked to the accounts connected to [redacted] and [redacted] I am open to your recommendations. Thank you.

I recently received an email from Facebook stating that a request to change my password was made, followed by another email confirming the password change using a phone number I do not recognize. Soon after, I received a notification about a login attempt on my account on October 2 at 6:02 AM via Mobile Safari on iOS 11. Although Facebook assured my account's safety, they advised me to change my password if I did not initiate the login. However, when attempting to change my password, I was informed that the current one is incorrect. This situation is concerning as my account is linked to an ad account with sensitive information accessible to whoever has control now. The lack of security questions for verification adds to the challenge of regaining control of my account.

My son, Nicholas McKenney, had a Facebook page under Nick Mac that was hacked weeks ago and now appears to have been deleted, possibly due to spam reports. I am asking for help in recovering his account and memorializing it, similar to his other page under the same name. Nicholas passed away on 8/1/17. By memorializing the account, it will prevent further hacking while allowing me to tag him in posts to honor his memory. Thank you. Sincerely, Beth Boyd, a grieving mother

I made a purchase from a company that advertises on Facebook, but I never received the merchandise. Upon searching online, I discovered they have a bad reputation for not delivering products or issuing refunds. It is frustrating to see multiple companies associated with poor reviews and a history of not refunding customers. I spent $65.88 on two t-shirts from TeeChip Flowerchild, which is one of the names they operate under. Despite emails saying to wait, I am skeptical about ever receiving my order based on their track record. I believe Facebook should investigate and consider removing such companies from advertising on their platform due to these practices.

Last night in the International Hemiplegic Migraine Foundation FB Page, I shared about using cannabis hemp oil, emphasizing it's hemp-derived and not illegal. I provided info on where to buy it from many health stores across the U.S. and shared a medical documentary from YouTube. Sadly, I was warned about removal for my posts, so I left the group when threatened. Despite trying to explain, I felt attacked when one member tried to gather information about me. This experience left me feeling unfairly judged and censored by Facebook. I wanted support but encountered hate and control instead from some in the IHMF. #IHMF The Hemiplegic Migraine Foundation should not be censoring the medical terms "Hemiplegic Migraine." It's a diagnosis, not something to be silenced. I ask Facebook to release the restrictions on my account.

I am reaching out to report an individual with a Facebook profile under the name of Infinity Baker. This person has been using Facebook to manipulate and harass others, posting content that makes people feel bad. She portrays herself as someone she is not and has caused conflicts within the community. I have informed the police and my community about this behavior, and they advised me to report it to Facebook. The situation has escalated and has become a safety concern. I kindly ask for your assistance in addressing this issue before it leads to harmful consequences. Thank you and have a blessed day.

I am experiencing issues accessing my Instagram account that was linked to Facebook under Eric Milton with the email [redacted] The account has been hacked, the username, email, and password have all been changed. Unfortunately, I am receiving auto-emails from a non-functional Instagram-specific Facebook support email. After providing the required information, I am met with another auto-response stating the email address is defunct. This has made it challenging to contact Instagram through their hack resolution request page. I have heard about a new, supposedly simple process involving submitting a real picture of myself to resolve this type of issue. The hacker has taken control of my account and locked me out. Any assistance in this matter would be greatly appreciated.

My Instagram account has been compromised, and the hacker removed the link to my Facebook account. I contacted the Instagram help center for assistance, but the automated email they sent is from a defunct Facebook middle-man email, causing my responses to go unnoticed. I urgently need to connect with the real Instagram team or verify my original credentials to regain access to my account. This issue is critical to my music career, as my online presence and connection with my fans rely heavily on these platforms. The automated emails keep requesting information without any real follow-up, making it frustrating to resolve this situation. Your prompt assistance would be greatly appreciated.

I am having trouble accessing the public Facebook celebrity pages. Posts, photos, interviews, and concert footage are still showing up, but the global discussions have disappeared for about two months. I am not a Facebook member, but enjoyed reading the conversations amongst fans. My mother's Hewlett Packard computer still displays these discussions, even though my Apple iPad with Google does not. I have contacted Apple Care who couldn't help and referred me to a Facebook Technician. Can you assist me in resolving this issue? I would appreciate any advice you can provide. Additionally, do you recommend joining Facebook despite my personal aversion to social media? Thank you for your time and expertise.

I recently received an email from someone claiming to be Sheryl Sandberg, the COO of Facebook, notifying me that I won $2,[redacted],[redacted] in the Facebook Online International Lottery. The email includes various numbers and instructions on how to claim the prize by contacting Dr. James Welbeck via email. They also mention that the Facebook Awards are sponsored by various IT companies like Microsoft and Intel. I’m unsure if this is a scam as my account is private, and I would appreciate any advice on how to proceed. The email seems suspicious, and I want to confirm its authenticity before taking any further action.

Hello, I am reaching out to request the deactivation of my account. Unfortunately, I got logged out unexpectedly. The issue seems to stem from the fact that when I initially set up my profile, I used a different phone number which is now in use by someone else who created a profile with that number. This overlapping use of the phone number has caused interference with my Facebook account, leading to me getting kicked out. As a result, I am unable to access my account. I kindly ask for assistance from Facebook in deactivating my account so that I can create a new one. Thank you for your help. Regards, NG.

Dear Facebook Support, I am reaching out for assistance with my Facebook account, which was one of the 90 million accounts affected by the recent hack. Despite my efforts to recover it using my old email and phone number, I encountered some obstacles. Unfortunately, I forgot my email password and no longer have access to the old phone number linked to the account. I attempted to have three friends send confirmation codes, as instructed, but received an error message indicating the process was unsuccessful. I am unsure of the next steps to regain access to my account and humbly ask for your help in providing a temporary password. Enclosed are screenshots of my profile picture for your reference. I eagerly await your prompt response. Warm regards.

Dear Facebook Help Centers, I am seeking your assistance with my Facebook account, one of the 90 million affected by the recent hack. Unfortunately, I am unable to recover access through my email or old phone number due to forgotten email password and lack of access to the phone number. Despite following the instructions to have three close friends send confirmation codes, I encountered an error message indicating the process was unsuccessful. I am at a loss on how to proceed to regain control of my account and would greatly appreciate your help in providing a temporary password. Thank you for your prompt attention to this matter.

Dear Facebook Help Centers, I am reaching out for assistance with my Facebook account that was one of the 90 million accounts affected by the recent hack. Despite my attempts to recover access through email and an old phone number, I encountered obstacles. I forgot the password for the email linked to my account, and the old phone number was no longer in use. Consequently, I was unable to receive a temporary password via these methods. I also sought help from three close friends to confirm my identity with codes, but encountered an error message indicating the confirmation was unsuccessful. I am now uncertain about the next steps to regain access to my account and would appreciate your help in providing a temporary password. Thank you in advance for your assistance.

My Instagram account was hacked, and the password and email were changed. I've attempted to contact Instagram without success. I'm reaching out to you for assistance because the hackers have deleted/Disabled my account, which I have had for over 4 years and contains over [redacted] pictures. The original username of the account is Samson_Blay, and the associated email is [redacted] This account serves as both a business and personal account with images of myself. I am willing to provide a photo of my face for verification purposes. I am hopeful that you can provide help with this matter. Sincerely, Samson Blay Steiner.

I am having difficulty recovering both my original and newest Facebook accounts. My account was hacked last year, and then my phone was stolen, resulting in password resets. Since I don't have access to my previous phone numbers or emails linked to my accounts, I am unable to get a reset code. The hackers and my ex-boyfriend changed my profile information, making it impossible to verify my identity. Due to the numerous alterations, I cannot recall the original setup information. I am desperate to retrieve my old Facebook account, especially since I lost contact with many friends and family members after being hospitalized. I seek a fresh start to reconnect with my loved ones. For assistance, please contact me at [redacted] or [redacted] Your prompt help in recovering my account would be greatly appreciated. Sincerely, Michelle Smith.

I engaged in a political discussion on the forum Foreigners Living in Sofia and Friends, expressing criticism of my Bulgarian cultural identity following an incident where a foreigner was attacked. I aimed to advocate for a safer society in Bulgaria. Regrettably, I received reports for hate speech for my opinions, which I believe are part of political discourse, not hate speech. The situation escalated with derogatory language directed at me on a public platform, while my comments were selectively removed by Facebook. Although one comment was eventually acknowledged as mistakenly deleted, I remain restricted in using Facebook features. I suspect there may have been bias or hasty decision-making involved. I seek clarification on the deleted comments and explanations on their supposed guideline violations. This has left me feeling unfairly treated and necessitates a conversation with a Facebook representative to address this situation.

Good morning, My name is Asimakis Christopoulos and I am encountering an issue with the business manager's confirmation of my auto post application. Despite providing my tax identification details before, the system does not recognize it. The application I am trying to set up is for our amateur and charitable flying dads football team's website, which does not involve any financial transactions. The tax number I have shared belongs to me personally. I am only looking to use the Auto Post application to share new articles from our flyingdads.gr website on our Facebook page. I would appreciate any assistance in resolving this matter as this tool is crucial for us. I am willing to provide any additional evidence required. Please excuse any language shortcomings. Thank you, Asimakis Christopoulos

After dealing with a difficult situation with an ex, I decided to change my name to Sugar Plum and start my own business, Sugar-Plumb Solutions. Unfortunately, it seems like my ex might be causing trouble by reporting my new name as fake. This has resulted in my email and Apple account being locked, and my Facebook account being closed. I have a permanent restraining order against him, but he's found ways to harass me anonymously, making it hard to prove. His alias on Facebook is Lee Gee. Due to this situation, I've been unable to access my Facebook account, which is impacting my business. I've had the account for over a decade and it holds a lot of important memories for me. If possible, I'd appreciate any help in unblocking my account so I can continue using it for my work. If needed, I can switch back to my original name, Veronica Noonan.

A person pretending to be my friend on messenger tricked me into contacting them. Claiming to be Attorney Johnson Robert, representing a company in association with Facebook, they claimed I had won a lottery. To receive the prize, I was asked to pay processing fees and later told to pay taxes for the delivery. After realizing it was a scam and contacting my friend directly, the scammer ceased communication. Unfortunately, they managed to trick me out of $[redacted] in cash and a $50 Amazon gift card. I want to warn others about this fraudulent individual and hope to recover my lost funds.