Facebook Customer Service Issues

Last year around June to August, I noticed unauthorized access to my Facebook account under the username "Sammie Flixin." I took the proactive step of changing my password for security purposes. However, since then, I have been unable to log in successfully. Every time I enter my new password, Facebook indicates that it is incorrect. To reset my password, Facebook requires a six-digit code sent to my old Yahoo email address "[redacted]," which I deactivated three years ago. Despite accessing my Facebook account last year without the Yahoo email, the recent password change has caused login issues. Please assist me promptly by sending the six-digit code to my new email "[redacted]" or texting me on +[redacted]66, which I formerly linked to my Facebook account for password reset. Thank you.

Several years ago, an error occurred where a lady and I both had our accounts linked to the same email address. I no longer have access to that email and need to change the email linked to my Facebook account as well as reset my password. The old email, [redacted], seems to be associated with Donna Tressler instead of myself, Danny Tressler. When trying to log in, I unintentionally accessed Donna's account using passwords I commonly use. It's possible that I mistakenly changed Donna's password when attempting to reset mine years ago. I might still be logged into my account on my old phone or computer. Please advise me on the steps needed to update my email and password. Thank you.

Hello, I am the administrator of the LivingFaith Chapel Facebook account, including the @LFCOwingsmills page. Unfortunately, I am experiencing difficulty logging in as the account has been disabled without explanation. I urgently require assistance to rectify this issue promptly. Our church is new to Facebook and is eager to grow its online presence. We recently ran a Facebook ad and have associated the phone number [redacted] and the website www.lfchapel.com with our account. Our physical address is [redacted] Main Street, Reisterstown Road, M.D [redacted]. Kindly request Facebook's support in resolving this matter promptly so that I may resume posting on both the personal account and the managed page.

I believe that my Facebook account was mistakenly disabled as I have not violated any of their policies. A few days ago, when I tried to log in, I realized that my account had been disabled. Despite submitting four emails along with a picture of my driver's license to prove my identity, my account remains disabled. It's frustrating that I haven't received any response via email or phone call, even though I provided my contact information for an explanation. I suspect that my account may have been affected by a security breach. Restoring my account is crucial as I have friends visiting Las Vegas this weekend, and I rely on Facebook for communication. This issue has been persistent, and I'm extremely dissatisfied with the lack of resolution. Thank you, Andrea L. Nowak

I am having trouble recovering my account after it was temporarily locked. I completed the recovery process by verifying pictures of my friends and receiving a code via both my cell phone and email. However, upon entering the code, I was directed to a page indicating that my password had been changed and other settings altered. When I clicked "Continue," it did not progress further but remained on the same page. Despite numerous attempts over a week, I have been unsuccessful in recovering my account. I have reached out to Facebook via email and even had a friend, Lorena Echeverri, contact them on my behalf, yet no one has contacted me regarding the issue. Unfortunately, I could not find a phone number to call for assistance. I urgently need help resolving this matter and regaining access to my account.

My account was temporarily locked, and when I tried the recovery process by verifying pictures of my friends and receiving a code via both my cell phone and email, the system led me to a page stating my password had been changed, but clicking "Continue" didn't progress me further. Despite attempting the recovery process multiple times over a week without success, I have not received any assistance after reaching out to Facebook via email and a friend's outreach. There is no available contact number for support, and I am in need of help to regain access to my account. The account is linked to [redacted]

I have been using Facebook for a few years and had not logged out since then. Unfortunately, I forgot my password and now I am unable to log in as Facebook forced me to log out recently. The email connected to my account was my previous job's official email, so I no longer have access to it. I am willing to verify my identity, but I need to access my account. What I need from Facebook: 1) Provide alternative verification options such as identifying pictures of five of my friends. 2) Allow me to submit a government-issued photo ID from Bangladesh for verification by the Facebook team.

About a decade ago, I encountered an individual who knew me from a time when I was different. Over the years, I have evolved, but this person has resurfaced, sending unsettling messages from his personal account. Despite my lack of response, he persisted, recently reaching out under a fake profile with no image, resuming his disturbing communication. Taking every precaution, I blocked, reported, and deleted these attempts, in addition to maximizing my account's security settings. Despite my efforts, I remain concerned about his persistence and potential to locate me. Seeking assistance from local law enforcement proved unhelpful as they did not deem the situation as an immediate threat. I am unsure of the next steps to ensure my safety in this unsettling situation.

Dear Facebook Team, I am writing to address the issue of my account being blocked. I am truly sorry for my mistake, as it was unintentional. I mistakenly forwarded a spam message from a friend without realizing it violated Facebook's policies. I assure you that this is out of character for me, as my past activity on Facebook does not reflect such behavior. I am deeply regretful and embarrassed by my actions. I sincerely request another opportunity to engage on your platform. If there are any concerns about my compliance with Facebook policies, I am willing to accept a permanent block. I humbly ask for your forgiveness and the chance to return. Thank you for your consideration. Best regards, A.R.

I believe my Apple account has been compromised, affecting my interactions with Facebook. When I click on notifications such as "Sandra Jones" and try to view the content, I can only access one post before being prompted to log in with a new username and password. Despite creating new passwords, I'm still unable to view subsequent posts. This cycle continues and prevents me from accessing my Facebook messages properly. I would greatly appreciate a phone call at 1-[redacted] to assist in resolving this frustrating issue. Thank you, Rhenn Priep.

This is my fourth attempt to resolve an issue. Someone reported my Facebook profile because they mistook my name for something fraudulent, not realizing that it is simply spelled backward. They flagged me over a comment they disagreed with, which is a poor reason for reporting someone. They should be penalized for submitting a false report. I am frustrated because I am now required to alter my name, which I refuse to do. I am unable to access my account unless I change my name, despite providing proof of identification showing my name as Nancy. I have not received any assistance in four days, even though your policy states resolutions in 36 hours. I kindly request to have this matter resolved promptly to avoid creating a new account.

Hello Team, I had trouble creating an Instagram account for the first time. After entering my username, I received an error message (attached). After reporting the issue, I tried to log in again but was told I violated terms and conditions without being able to accept any. I attempted a second time with a different email but encountered the same error. 1st Attempt: Email: [redacted] Username: nono.nwosu 2nd Attempt: Email: [redacted] Username: nono_nwosu I received an email from (instagram++[redacted]) requesting a picture of me holding a code, despite not having an existing account. How can this method verify my identity? This experience has been disappointing. Please activate my account or I will deactivate it. I do not want to continue in this situation. Regards, Chinonso

Hello, my name is T. Z. on Facebook from Penang, Malaysia. I am trying to retrieve my old Facebook account that got deleted by the system. This account is very important to me as it contains precious photos of my late wife who passed away a few weeks ago. I don't understand why it was deleted, and I cannot locate it anymore. The memories captured in those photos are invaluable to me. I know my English might not be perfect, but I hope you can comprehend. I acknowledge that the account might have been deleted, but I am reaching out in the hope that your team could assist me in recovering it. Please help me in any way you can. If needed, feel free to contact me at any time on [redacted]3. Thank you for considering my request sincerely.

After getting a new cell phone and number this summer, my Facebook experience has been chaotic. Initially, only a few contacts were retrieved, and I couldn't access Messenger, which I use daily. The constant need to log in was frustrating since I rarely had to before, and resetting my password posed a challenge as codes were being sent to my old cell number. Additionally, Facebook suggested I had multiple accounts and asked me to choose which to log in to, compounding the issue. Today, when attempting to resolve these problems, it failed to recognize my email address that I've used for the past 20 years.

Hello, my name is Wajid Hussain Hashmi, and I have been using my Facebook account for five years. Unfortunately, someone has closed it and changed my name to Jenifir Lobson. The phone number associated with the account is [redacted]2, and the password is Alihurr72. I have tried reaching out to the person who took over my account, but they are asking for $[redacted] US to give it back to me. I have many photos and videos on my Facebook account, and I am kindly requesting Facebook to help me retrieve my account. Thank you so much.

Since I obtained a new cell phone and phone number this summer, my Facebook account has been a disaster. Initially, it only imported a few of my contacts. Subsequently, I faced issues with Messenger, which I use daily. Logging in frequently became necessary, but I struggle to recall my password as I seldom need to log in. Resetting my password requires access to my old cell phone or computer, which I no longer have. Additionally, I am prompted to choose between 2-3 different accounts, exacerbating the confusion. Today, when attempting to log in, my email and phone number are not recognized. I am keen to speak with a representative to resolve this complicated issue efficiently. Typing is not my strength, and I find this mode of communication challenging. Your assistance in permanently resolving this matter is greatly appreciated. Thank you.

Hello, my name is Amanda Hollenbach. I recently acquired a new device and am attempting to log into my account. Unfortunately, I have forgotten my password. When I requested a password reset through my associated email, I realized I no longer have access to that email account. My phone number seems to be blocked for some reason, preventing me from using it for verification. I have cherished memories on my Facebook account spanning 12 years, and I am anxious about losing them by creating a new account. Despite having a secondary email linked to my Facebook, I have not received the requested code in the past 24 hours. I am eager to regain access to my account on my new device to stay connected with my scattered family members. It is confusing to me why my phone number is blocked, as it used to be linked to my account, and now I am not receiving any verification texts.

Hello Instagram, I am Timur Ivanov with the Instagram account Soefieritch_officiall, an artist/rapper from the Netherlands. For the past few days, my account has been showing an error message for a suspicious attempt, preventing me from accessing it. Although Instagram states that a verification code has been sent to my email, I have not received it in my inbox or spam folder. Microsoft has confirmed that my Hotmail account is in order. I kindly request your prompt assistance in resolving this login issue as my artistic work relies heavily on my Instagram presence. I am willing to provide further verification with my ID card or any necessary information. Please reach out to me using the contact information below. Email: [redacted] Phone: +[redacted][redacted] Your swift response and support in resolving this matter are greatly appreciated. Best regards, Timur Ivanov / Soefieritch_officiall

I recently encountered an issue with a Facebook friend, Stephen Henderson, who has been suspended multiple times on the platform and has created alternative accounts to bypass restrictions. Despite claiming to be in Becket, Ma, he actually resides in Lenoir, NC. Additionally, I became aware of someone named Sarge Opsec harassing him. I messaged Stephen in support and questioned how fake profiles like Sarge Opsec can exist on Facebook when I thought there were screening measures in place. How can individuals like Stephen continually create new profiles while being blocked by Facebook?

Hello, I encountered an issue with my Facebook account regarding my online business promotion. I initially created a Facebook account under the name BambinoComfort to create a corresponding business page. Unexpectedly, my account got blocked without any clarification on the cause. Upon uploading the requested photo, I received a message stating: "You can't use Facebook at the moment. We're reviewing the photo that you sent us." For your reference, the email associated with my Facebook account is [redacted] I also own the domain bambinocomfort.com and have established the brand across various social media platforms. I am uncertain about the necessary steps to resolve this matter. I would appreciate any assistance you could provide. Thank you in advance.