Facebook Customer Service Issues

Hello, I have encountered a couple of issues with the ad I paid for to promote an event this week. Firstly, I received a notification regarding a problem with my payment method causing the ad to be put on hold. Secondly, I am uncertain whether the ad is active. Using the ad manager was confusing, and I'm unsure if the event called "Homeward" is being advertised rather than the generic "business" I had to create for it. Speaking with someone over live chat or phone would greatly help me clarify these concerns. I am concerned about paying for an ad that may not be functioning correctly, and time is of the essence for this promotion. Thank you.

My account is in the name Cherie Stevenson, previously under Ciara Tory when initially opened. The login info accepts the name ciaratory, and the email address is [redacted] Today, I'm unable to log in without a security check. The account is old, with 5,[redacted] friends I can't recall. This is the only access option available. I tried my phone number [redacted] but couldn't gain access. My legal name, Cherie Stevenson, is also on the account as an alternative name. I need to deactivate/delete this account for employment reasons. Currently, it is open to the public. Please contact me at [redacted] as the listed email isn't working. Thank you, Cherie Stevenson.

I am in great need of assistance regarding my account access issues. Despite following all suggestions received, I am unable to access my accounts due to changing phones or resetting them. Consequently, I now have two Facebook accounts under my name, Jessica Keenen, linked to my email address. I suspect a cell phone number associated with the account is [redacted] or possibly [redacted]. Despite attempts to receive SMS codes for verification, I am not getting them, and the code generator is inaccessible without login. I have tried various verification methods to no avail. The frustration of losing access to 9 years of photos has been immense. My current password is Bluboy9266, having been changed recently. I urgently need access restored, as it is affecting my business pages, Eclectic Alternatives and Earthy Trinkets, tied to the account. Please assist promptly. Thank you. Jessica Keenen

Dear Facebook, I recently received notice of a 24-hour ban on commenting on posts due to mentioning Senator Chris Coons. His name is not a hate term; it is simply his name. This does not constitute hate speech. I have raised this issue before, but have not received a response. I hope for a prompt and justified resolution. Responses like this to minor issues do not reflect well on your platform. An acknowledgment of this matter would be appreciated. Thank you.

Hello, I am having trouble accessing my Facebook account as the connected email addresses are no longer accessible. While I remember the password used a month ago and have my mobile set up for two-factor authentication, I am unable to use the new password. Despite knowing the old password, I receive a notification that it was changed a month ago. I used to log in using codes sent via SMS to my mobile, but now I cannot access my account. Is there a way to log in considering the situation with both passwords and my connected mobile? I initially created this Facebook account as a temporary helper and will delete it once I regain access to my original account. Thank you.

I am having trouble logging into my account as it keeps saying my password is incorrect. I followed the instructions to send pictures with a handwritten number provided by the Facebook Help Center, but I have not received any response yet. The email linked to my account is outdated, and even after providing my new email, I have not heard back. This account holds precious memories of my children, including those who have passed away, making it essential for me to regain access. I have exhausted all troubleshooting steps, including reinstalling the app. Despite sending the requested picture and information, days have passed with no update. Your assistance in resolving this issue is greatly appreciated.

Hello, I'm Daniel Meloy. Unfortunately, my Facebook account, which I primarily used for gaming, has been disabled. To verify my identity, I submitted images of my Driver's License and Federal Government Identification Card. I'm a disabled U.S. Marine, and gaming helps distract me from the pain. I am uncertain why my account was deactivated, but I was only connected to one game, Golf Clash. Despite not knowing how my account attracted so many friend requests from individuals worldwide, I suspect this caused the issue. Given my upcoming surgery, I kindly request that my account be reinstated. Thank you for your attention to this matter.

Hello! My boyfriend faced an issue today as his account got disabled seemingly without cause. He hasn't violated any policies or discriminated against anyone as far as we know. Despite not uploading photos to social media, he uses his real name for the account. Facebook requested his ID for account recovery, but I've heard this process can be excessively long. Is there a way to expedite this or provide proof of ownership to resolve this issue faster? He's had the account for almost a decade, so it's surprising that it's been disabled so suddenly. Thank you for your assistance, hoping for a prompt solution.

Hello, I handle social media for The Creative Counsel. I've noticed 3-4 group pages associated with our agency that need to be removed from Facebook. I've been unable to reach the original creators of these groups, who have either stepped down as admins without removing members or are unresponsive. The groups to be removed are: 1. The Creative Counsel Brand Ambassadors (Closed Group) 2. The Creative Counsel (Closed Group) 3. The Creative Counsel (Public Group) 4. The Creative Counsel Group (Closed Group) We need this done before our rebranding. Please assist urgently. You can verify my authorization by contacting our offices at [redacted]. Thank you. ([redacted])

I am seeking assistance with my Facebook account, which has been compromised by someone named Meena Dempsey. Despite reporting the issue four times, my account was abruptly shut down last night by Facebook due to supposed security concerns caused by Meena's actions. She has even managed to install a virus on my account, preventing me from accessing it through different devices. I believe she has other accounts on Facebook and has control of my information. I urge Facebook to restore my account access as they have previously failed to address similar issues, resulting in lost connections with numerous friends. For communication purposes, my Facebook profile is Sheilaannhatcherkeziah and my Gmail is similar. Please use my phone number [redacted] to reach out to me as I am currently unable to access Gmail. Thank you.

I have been struggling to contact Facebook as someone accessed my old account in August [redacted] and attempted to use my credit card details. Then in September [redacted], another person managed to use my credit card information to make purchases in various stores and online, totaling $[redacted]. I am frustrated and unable to close the account because I forgot my password. I need help accessing the account to properly shut it down. My email address ([redacted]) was hacked, and I seek compensation for the money lost on in-game purchases.

I am a resident of Vilonia, Arkansas, and recently had to evict an individual named Dorian Gibbs from my property due to destructive behavior. He has been using Facebook to slander me by posting malicious content, including false statements about me. I am requesting assistance to stop him from spreading these defamatory remarks, such as inappropriate comments about my mother. His contact number is [redacted]. I believe his actions constitute grounds for legal action due to the blatant slander present on his Facebook posts. Your attention to this matter is greatly appreciated.

Dear Sir/Madam, Thank you for the email and for bringing the terms and conditions to my attention. It's essential for everyone to read and understand them. I appreciate the ongoing development of Instagram and Facebook. They play a significant role in connecting people worldwide. I acknowledge that Instagram and Facebook are crucial for online communication and business activities. I have carefully reviewed the terms and attached the compliance statement showing my adherence to Facebook's advertising policies. I will also provide a similar statement for Instagram's terms. I have invested heavily in my business page and find Instagram to be the best platform for advertising. I am committed to complying with all new ad terms moving forward. My Instagram account is: dr.nawafalenezi_ Thank you.

My account has been disabled, but I'm unsure why. I can't access the help options without my account, and this extends to my Messenger account too. I recently relocated across the country and have crucial information regarding my job and residence search. Tonight, I have a meeting scheduled to make a purchase, and I can't even reach the other party. I suspect it might be due to accidentally posting a prohibited item in a garage sale group. If this is the case, I will promptly remove it and ensure compliance in the future. While I can understand being removed from a group, losing access to my entire Facebook account of over 10 years is devastating as I try to rebuild my life in a new city. Please assist me as I have no other way to retrieve the contacts, conversations, and pictures stored in my account.

I am unable to access my Facebook Messenger as it indicates my last login was 2 days ago. I was using it last night, and now it prompts me for a six-digit verification code that should be sent to my cell phone. However, my account is linked to my old [redacted] number, while I now have a [redacted] number that is not updated in my settings. To resolve this, I need the six-digit verification code to be emailed to me at [redacted] as I suspect either a hacking incident or the code going to my old number which I no longer use.

My mother, Martha Moorhead, passed away suddenly four years ago. Her Facebook profile has been used as a memorial where friends and loved ones can share memories and view pictures. Recently, we reported her account being hacked, fearing it would be taken down once Facebook realized she had passed. Unfortunately, her account was deleted, and we've lost access to cherished photos and posts. I didn't have her password to address the hack myself, so I reached out to Facebook for assistance, resulting in her account being removed. Please, if possible, restore her account. Thank you.

Hello, my name is Maria Carrera, and on Facebook, I go by Mariah Carrera from Fontana, CA. I am currently facing deactivation due to reporting someone on Facebook for harassment. This person has been posting false statements along with photos of myself and my family members. This situation has escalated after I was a victim of attempted assault over the weekend. The perpetrator has been arrested, and I have obtained a restraining order against them. To my dismay, I recently discovered that a person named Chacha Carrillo, residing in Fontana, is the perpetrator's sister and is also sharing my personal information. This has left me feeling extremely unsafe, especially since they are well-connected in Fontana. I am a mother of two and this has disrupted our lives significantly. The individual posting this information needs to be held accountable, and I kindly request Facebook to take down the content or disable the account promptly.

I am unable to access my Facebook account as I am no longer receiving the code on my old phone number. I have completed the verification steps by taking a selfie with a given number and submitted a photo of my driver's license in July. I have not received any updates from Facebook. I would appreciate assistance in regaining access to my account to reconnect with my loved ones without having to make a new account.

Hello, I am reaching out to discuss the Saskatoon Buy, Sell & Swap group. The group's admin team includes four individuals, notably Aaron Stuart Fairbrass. It appears that two of the members may be the same person. Aaron posts political and social commentary on a platform primarily meant for buying and selling items, which has over 22,[redacted] members. Unfortunately, his posts promote racism and hatred. When confronted, he mobilizes his followers to attack, only to delete his comments shortly afterward. I have documentation of his followers making harmful remarks, including suggestions of self-harm and assault. This behavior is unacceptable, and I am taking steps to file a police report locally. Is there any action that can be taken in this situation? Thank you.

Recently, a man messaged me with screenshots showing that my account appeared on his phone, even though I don't know him and we are not in the same country. He shared a screenshot of my account being logged in, which concerns me about my privacy. I have never met this individual and have never traveled abroad. I am worried about who else might have access to my account. This breach of privacy is unacceptable. I need Facebook to address this issue promptly. Despite Facebook's emphasis on privacy, accounts are being accessed on strangers' devices globally. I await a response to ensure this is resolved to prevent future occurrences. If not, I will escalate this matter further. Disappointed Facebook user.