Facebook Customer Service Issues

Archive 1827

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1827. It includes a selection of 20 issue(s) reported November 15, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello team, I am experiencing issues with my locked Facebook account. The recent changes were made by me, and I would like it to be unlocked. I assure you that my account has not been hacked, and I have already updated my login information. I would appreciate additional quick unlock options as the ones currently available are not working for me. Account Name: Viviyan Chaturvedi Google Account: [redacted] Mobile Number: [redacted]
Reported by GetHuman8698297 on mercoledì 15 novembre 2023 14:07
Hello, I have utilized Facebook for over 15 years, connecting with friends, family, colleagues, and business customers. Unfortunately, my Facebook account under the name "Elsa Cerpja," also linked to my Instagram, has been disabled by the security system. Consequently, my Instagram account is also disabled. I am unsure of the specific activity that violated Facebook's terms of use, but I am willing to rectify any issues. I have thoroughly reviewed the terms and conditions. I have submitted my identification photo with my full name and ID number to verify my identity. If necessary, I can provide additional information. I kindly request the reactivation of my Facebook account or, if not possible, at least my Instagram account. This situation is causing significant disruption, and I hope for a prompt resolution. Thank you in advance for your attention to this matter. Best regards, Elsa Cerpia
Reported by GetHuman-elsacer on mercoledì 15 novembre 2023 22:31
My LG Stylo 6 cell phone had its SIM card stolen, and the tray is broken. Additionally, someone hacked into my computer and removed half of the hard drive. This happened while a person who was assisting my family in moving from Heiskell, TN, back to Knoxville, TN, did this without our knowledge. I was in the hospital due to an injury sustained at my previous job, causing holes in my intestines from falling through a window. My previous email was [redacted], which I have had to change multiple times. I occasionally play my Second Life game with this email. If these issues are not resolved, my attorney will contact you regarding identity theft and my account being banned. This account is essential to me, and I will not be as understanding in court.
Reported by GetHuman8699078 on giovedì 16 novembre 2023 00:30
Hello Facebook Customer Service, I am experiencing difficulty accessing my account because the verification code cannot be received on my previous device, due to my old phone number and email no longer being active. Despite this, I have a clear recollection of my account and login password. I kindly request your assistance in resolving this issue promptly. Please reach out to me at [redacted] Your prompt response would be greatly appreciated. Thank you.
Reported by GetHuman8699709 on giovedì 16 novembre 2023 15:43
Hello Facebook support team, I am reaching out because my Facebook page, "Brown Kenya Gossip Hub," was hacked, and I am struggling to recover it. Unfortunately, I am unable to find the "No longer access this" button on the recovery page, making it challenging for me to regain access. Here are my previous details before the hack occurred: - Old phone number: [redacted] - Old password: Ngoyoni269 I rely heavily on this page for business as it has 88,[redacted] followers and 51,[redacted] likes. I would greatly appreciate it if you could assist me in recovering it. Thank you.
Reported by GetHuman8699872 on giovedì 16 novembre 2023 17:26
I need help with my disabled account on Facebook. It got suspended because of a fake Instagram account connected to it. The message says: Your account was suspended because your linked Instagram account epaidenadamlpzb9 doesn't follow our rules. Please log into your linked Instagram account to appeal this decision. I'm desperate to access my Facebook account again. I recently lost my brother, and it's important to me not to lose all my photos and memories.
Reported by GetHuman-lthodges on venerdì 17 novembre 2023 16:52
I recently realized that my Yahoo email account was deleted because of inactivity. I tried to change my password twice, but it wouldn't accept either one. As a result, I am now unable to access my Facebook account due to password issues and not being able to receive the code from my deleted Yahoo email to update the password. Additionally, I discovered an old Facebook account with a profile picture of initials. Is there a way to delete both accounts so I can start fresh with a new account using a different email address?
Reported by GetHuman8701668 on sabato 18 novembre 2023 03:55
For several months, I have been trying to alert them that my account has been compromised. I suspect Lupe Aguilar, Alaiza Cuenca García, and Anabel Cuenca García. They falsely accused me of witchcraft. Despite my efforts, they are still accessing my account. The police, whom I contacted, did not take me seriously and even mocked me. When I tried to seek help again, I was arrested, and they dismissed my concerns by labeling me as insane, showing they were aware of their actions.
Reported by GetHuman-costamon on sabato 18 novembre 2023 08:13
Dear Sir/Madam, I am reaching out regarding my Facebook account under the username Roshan Silwal (roshan.silwal2), which has been suspended for the past three days. Despite my attempts to recover it, I have not received any instructions or emails on how to proceed. I have encountered a review request issue and would like to kindly ask for a review to reactivate my account. Could you please send me an email with instructions on how to resolve this matter? I am hoping to regain access to my account. Thank you. Best regards, Roshan Silwal
Reported by GetHuman-talkme_ on sabato 18 novembre 2023 10:34
My Facebook account got suspended on November 6 by the Facebook team for [redacted] days. If I don't recover my ID within this period, it will be permanently disabled. Currently, my ID is still disabled. I have already submitted a request review to the Facebook help center to regain access, but I am still unable to recover my account. I am exploring every possible option to retrieve my account but with no success so far. I would be very grateful if someone could assist me in restoring my Facebook account. Thank you.
Reported by GetHuman-trpunno on sabato 18 novembre 2023 18:06
I request my account to be permanently deleted as I no longer have access to my email. I have experienced unfortunate incidents like being robbed and stalked, including using tactics like pretending to be a "good neighbor." For reasons like potential embarrassment, I urgently need the account deleted. I am open to arranging a meeting in person at a location of my choice to verify my identity promptly. I prefer to keep this process invisible to family, friends, and acquaintances due to feeling disturbed and constantly being stalked. It is challenging to explain the extent of the situation, and conventional help services are not viable options at the moment. Thank you. - Phirith Sem.
Reported by GetHuman-phirith on sabato 18 novembre 2023 23:47
Dear Facebook, I, the owner of the Facebook account registered under the name Youssef Abu Seir, can be reached at [redacted] or over +[redacted]99. My account was hacked in an organized cyber attack, and I have received an email from the hackers. I will attach it to this message. My Facebook account got suspended after the hack. My ad account ID is [redacted][redacted], the business name is Conan Youssef, and the VAT is [redacted]72. I manage over five businesses with more than 200k followers. We operate within the legal framework, and nothing violates Facebook's policies. I cannot report for an appeal because the hackers changed both my email and phone number not associated with the account. The second attached picture proves the email is not mine. Please check the activity log on Thursday. Your help is greatly appreciated as many businesses are suffering due to this situation. Thank you
Reported by GetHuman8702659 on domenica 19 novembre 2023 02:33
Dear Facebook team, I am facing a review request issue with my personal Facebook account. My name is Muhaimin Hoque from India. Unfortunately, my Facebook account has been hacked, and I no longer have access to my password. The only information I have is my email address. Furthermore, my dual authentication method has changed to sending a code to an unknown source. I never added my phone number or an alternate email. Kind regards.
Reported by GetHuman-hasinaah on lunedì 20 novembre 2023 02:01
Dear Facebook Team, I am Muhaimin Hoque from India, and I am experiencing issues with a review request on my personal Facebook account. It seems like my account has been hacked, and I require assistance. Currently, I do not have access to my account, and the only contact method I have is my email address. I did not set up dual authentication through WhatsApp, but somehow it has been changed to send a code there. I never provided my phone number or an alternate email for this purpose. Your support in resolving this matter would be greatly appreciated. Regards, M.H.
Reported by GetHuman-hasinaah on lunedì 20 novembre 2023 02:02
Dear Facebook team, I am facing an issue with a review request for my personal Facebook account. My name is Muhaimin Hoque from India, and unfortunately, my account has been hacked. I need assistance with this matter. Thank you.
Reported by GetHuman-hasinaah on lunedì 20 novembre 2023 02:02
Dear Facebook Team, I am Muhaimin Hoque from India, and I am having an issue regarding a review request for my personal Facebook account. It seems like my account has been compromised, and I urgently need your assistance. I no longer have access to my phone number and I can only be reached through my email address. Unfortunately, I do not have my verification code, which was previously sent to WhatsApp. I did not set up WhatsApp for this purpose, and now I am locked out. I never added my phone number or an alternate email address to my account. This has caused me great distress, and I kindly ask for your prompt help in resolving this matter. Sincerely, Muhaimin Hoque
Reported by GetHuman-hasinaah on lunedì 20 novembre 2023 02:02
Dear Facebook Team, I am writing regarding the notice I received about a possible violation of Facebook's policies on video originality content. I want to clarify that all the videos on my profile are my own creations, and no other creator's videos have been uploaded. I believe my profile complies with Facebook's policies. I acknowledge Facebook's commitment to policy enforcement and am grateful for the chance to address this matter. I am prepared to provide evidence supporting the originality of the videos on my page. I confirm that all the videos on my Facebook page are original, produced by me or my team, without using copyrighted material or content from others without permission. I kindly request the closure of the copyright infringement issue and the removal of the notice from my profile. I am committed to adhering to Facebook's policies going forward. Thank you for your consideration, and I am willing to provide any additional information if needed. Sincerely, (Beant S. B.)
Reported by GetHuman8703731 on lunedì 20 novembre 2023 09:10
While I was in China, I encountered issues with the VPN, which prevented me from logging into my account for over 30 days. Due to the strict internet restrictions in China, using a VPN is essential for accessing certain services like this. I have already tried to appeal multiple times but to no avail. I assure you that my account does not contain any illegal content. When I finally managed to log in with a new VPN, I realized that more than 30 days had passed without being able to appeal. I kindly request assistance in restoring my account as I have not violated any terms and always used my actual nickname, not an alias. It is unclear to me how my account fell victim to the system glitch, and if I had not been in China, I would have appealed sooner. I am reaching out now to seek help in the appeal process for my account.
Reported by GetHuman8703790 on lunedì 20 novembre 2023 10:36
Good morning. Yesterday, I received a notification that my Facebook profile, Luca Albanese - [redacted], was suspended due to an issue with a linked Instagram account, yfphoebe.dennis3x5li, which I believe isn't mine. The actual linked Instagram account is lukealbaa, which Facebook can confirm as it matches my photo. I discovered my Instagram account was disconnected from Facebook and noticed someone attempted to purchase Facebook Ads, leading to the suspension. After reviewing my profile details, I found suspicious activity from Russia, while I am located in Italy. I have tried to request a review through the provided link, but it prompts me to access my Facebook account for more information, which is currently suspended. I can share the html file "account_activity" for further details. Thank you for your assistance. Best regards, Luca Albanese
Reported by GetHuman8703809 on lunedì 20 novembre 2023 10:58
I received an email informing me that my password had been changed, which I did not authorize. I attempted to access my account for verification, but I only have my Gmail as a verification method. After successfully logging in with my Gmail, I uploaded my driver's license for identity verification, with a promised verification time of 48 hours. Later, I received another email stating that the associated email on the account had been changed, removing my Gmail. When I tried to verify my identity again, I was unable to as I only have my Gmail as a verification option and they requested another method. Despite trying to verify using my Gmail, I keep encountering a "Verification Error" message stating there was an issue during email verification.
Reported by GetHuman-darciewk on lunedì 20 novembre 2023 16:21

Help me with my Facebook issue

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