Facebook Customer Service Issues

Archive 1826

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1826. It includes a selection of 20 issue(s) reported November 10, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account was hacked approximately 6 months ago. I am Alyssa Williams. The hacker has been selling unauthorized pictures of me and my children. He has locked me out of the account and demanded $6,[redacted] for its return. I urgently need assistance to disable this account. The hacker is extorting money from my family and distributing compromising photos through my inbox. If action isn't taken promptly, I will seek legal advice to address this distressing situation. Numerous individuals have contacted me on my new Facebook account inquiring about purchased images, unaware that the hacker is behind these actions. I previously requested help but no support was provided.
Reported by GetHuman-alyssawb on Jumaat, 10 November 2023 pukul 17.22
I recently fell victim to a scam. The scammers promised a quick way to make money through a cash app trick. They requested a photo of my ID for account verification and a video admitting it was a scam. Furthermore, they obtained access to my Facebook password. They locked me out of my account, enabled two-step verification with their email, and started asking my contacts for money. Despite my efforts to warn others on my page, they blocked me, my fiance, and my mother. People keep questioning me about the money requests, and I want it to cease. It is crucial for me to regain control of my account.
Reported by GetHuman8693095 on Jumaat, 10 November 2023 pukul 20.44
Facebook desactivó mi cuenta por supuesta violación de las normas comunitarias. Usaba mi cuenta principalmente para trabajo y almacenar recuerdos familiares, incluidas fotos de mis hijos y mi difunta abuela. Además, mi hijo perdió su cuenta en Free Fire vinculada a mi Facebook y con ella todo el dinero que había invertido en el juego. Por favor, solicito ayuda para recuperar mis fotos y el dinero perdido.
Reported by GetHuman-paxiimak on Sabtu, 11 November 2023 pukul 04.43
I recently submitted an appeal regarding my Facebook account on July 3, [redacted]. The message I received states that my account is not visible to others and will be permanently disabled in 48 days. I am concerned because my account is crucial for the online games I play. I am unsure of the mistake I made, but I am asking for a chance to rectify it. I value my Facebook account and promise to be more cautious in the future. Any assistance in recovering my account would be greatly appreciated.
Reported by GetHuman8693508 on Sabtu, 11 November 2023 pukul 05.48
Subject: Help Needed for Recovering Account Access Hello Facebook Support Team, I'm urgently seeking your help in recovering my old Facebook account, as I suspect it has been compromised. While attempting to reset my password recently, I encountered difficulties in completing the identity verification process as the verification code was not reaching my email. Key Details: 1. **Account Information**: - Name: Mohammed Shahjahan PK - Current Password: Spk[redacted]7 2. **Problem Summary**: - Unauthorized access to my account, potentially following a hack. - Managed to reset the password but facing issues with email verification. - Unable to receive the verification code required for identity confirmation. 3. **Concerns**: - Fear of misuse of personal data and photos stored in the account by the hacker. I am hoping to receive your support in recovering and securing my account promptly. If there are alternative verification methods necessary, please advise, and I will provide the requested information. Retrieving this account holds significant importance to me due to the personal content it contains. I appreciate your swift attention to this matter and eagerly anticipate your assistance in resolving this problem. Thank you for your help. Best Regards, Mohammed Shahjahan PK
Reported by GetHuman8693562 on Sabtu, 11 November 2023 pukul 07.06
Subject: Assistance Needed with Facebook Account Recovery Dear Facebook Support Team, I am writing to request urgent help in recovering my old Facebook account, which I believe has been hacked. Despite my attempts to reset the password, I am facing challenges with the identity verification process, as I am not receiving the verification code via email. Key Details: 1. **Account Information**: - Full Name: Mohammed Shahjahan PK - Current Password: Spk[redacted]7 2. **Issue Description**: - Suspected unauthorized access to my compromised Facebook account. - Successful password reset, but unable to receive the verification code via email. 3. **Concerns**: - Worries about personal data misuse by the hacker. I am seeking assistance from Facebook's human help center to recover my account and protect my personal information. If additional details or alternative methods for verification are needed, please let me know. Recovering this account is crucial to me due to the personal content it holds. Thank you for your prompt attention and support. Sincerely, Mohammed Shahjahan PK
Reported by GetHuman8693562 on Sabtu, 11 November 2023 pukul 07.22
Facebook is allowing drug dealers to operate by facilitating the advertising and sale of drugs through business chat. These dealers are requesting upfront payments via bank transfer and then absconding without delivering the goods. An example is a dealer named Kane Cross operating under the name Medical Mushroom with the Commonwealth Bank in Sydney, Australia. These dealers are promoting videos on Facebook, enabling the platform to profit from their activities.
Reported by GetHuman8693907 on Sabtu, 11 November 2023 pukul 16.24
A few years ago, my original Facebook page and a business page that I managed were hacked. The business page, a community farmers market page, was successfully recovered with the help of community officials and someone at Facebook. Unfortunately, my personal page was never recovered. I suspect the hacker posted something against Facebook's rules, but I didn't usually post such content. I wish to regain access to my old Facebook page. My name on the account is Kathy Lockwood Schwartz.
Reported by GetHuman8693997 on Sabtu, 11 November 2023 pukul 18.05
Hello, I am seeking support from Facebook as my Facebook page was stolen, and the thief disconnected it from my main account, making it impossible for me to retrieve it. I have over 100K followers on the page and possess all the necessary information to prove its ownership. I can provide my national ID, bank details, including the monetization information. Here are some details: Page Link: [redacted] Phone Number: [redacted] Country: Egypt Thank you, Mostafa A.
Reported by GetHuman8694185 on Sabtu, 11 November 2023 pukul 21.46
Hello Facebook Team, I am a genuine user of this account and have been struggling with the review request issue on my Facebook account for quite a while. I have already provided all the necessary identification to reopen my Facebook account but have not received any response from your team. Kindly consider my appeal and reopen my account promptly. Thank you in advance. Email: [redacted] Password: AbbuAmmu Date of Birth: 03/09/[redacted] Facebook Name: Babu islam
Reported by GetHuman8663571 on Ahad, 12 November 2023 pukul 18.00
Dear Facebook Team, I need to inform you that my account was disabled because of a child sexual exploitation comment that was posted on March 20, [redacted]. During that period, I was not using my account, and I am unaware of who had access to it. I have already changed my password. The mentioned comment is the only concerning activity on my profile, and I kindly request another opportunity to use my account, assuring you that such incidents will not occur again. Thank you for your attention.
Reported by GetHuman8695096 on Isnin, 13 November 2023 pukul 00.41
I am having an issue when trying to boost a post on Instagram from my MacBook. Every time I click on it, it redirects me to Facebook Ad Manager, but then I can't access the Ad Manager because it says it has redirected me too many times. I've tried various solutions like enabling JavaScript and clearing cookies, cache, and browsing history. I attempted it on different browsers like Chrome, Safari, and even on Chrome incognito mode, but none of them seem to work.
Reported by GetHuman-benkima on Isnin, 13 November 2023 pukul 01.01
I recently had my FB account hacked 2 to 3 days ago. The hacker added their email ([redacted]) and mobile number. I received an email from Facebook security regarding these changes, and now I cannot access my account. Could you help me recover my account? The email and mobile number attached to my account before the hack are [redacted] and 9525XXXX01. I am unable to log in and my profile may have been used for inappropriate posts. Please assist in unblocking my account or restoring user visibility. Thank you.
Reported by GetHuman8695197 on Isnin, 13 November 2023 pukul 04.14
My Facebook account was taken over by a stranger who changed the email, password, and phone numbers associated with it. I have been erased from it, and only my name remains. I request Facebook to stop or disable this account until I can prove it belongs to me. I'm willing to pay to recover it, but $[redacted] is a steep price for something that was originally mine. The account belongs to Cassandra Lee Jensen. I don't know the person controlling it, but it's difficult for Facebook to recognize it as hacked since everything appears legitimate. Please disable this account temporarily until I regain access. The imposter has been soliciting money from my friends and family, damaging my reputation. Thank you.
Reported by GetHuman8695205 on Isnin, 13 November 2023 pukul 04.49
To the Facebook Support Team, I am contacting you regarding the recent deactivation of my Facebook account. I was surprised by this action as I did not receive any prior notifications about it. I have been an active user since September 26, [redacted], and have always followed the platform's guidelines. The sudden deactivation has impacted my personal and professional connections on Facebook, which are significant to me. I request a review of my account status and clarification on the reason for the deactivation. I am willing to address any violations of the Community Standards to restore my account. I am devoted to upholding a positive online environment and am eager to resolve this matter swiftly. Please reach out to me at [redacted] for further discussion or guidance on resolving this issue. Your prompt assistance is appreciated. Thank you for addressing this concern promptly. Best regards, Ahasan Sumon
Reported by GetHuman8690478 on Isnin, 13 November 2023 pukul 15.05
Hello, my name is Anjana and my Facebook user ID is Thakur Anjana. I am experiencing difficulty logging into my Facebook account. Every time I attempt to log in, I receive an error message stating that my number is invalid. I have forgotten my password, and when I try to reset it by clicking on the "forget password" option, I do not receive any codes to reset it. Additionally, I have two-factor authentication enabled on my account, which is complicating the login process. I kindly request assistance in resolving this issue with my account. Thank you.
Reported by GetHuman8695732 on Isnin, 13 November 2023 pukul 15.57
Dear Facebook Support, I have not received assistance yet, but I am hopeful that the Facebook team will be able to help. Around a month ago, my Facebook profile was hacked. The email associated with the account ([redacted]) has been removed, and a new email ([redacted]) was added. I managed to identify the profile using my phone number ([redacted]6), but it seems to have been blocked for unknown reasons. I kindly request the restoration of Richárd Takarékos' profile. Recovering my account is crucial, as it is linked to two pages with a significant number of followers. Regrettably, I have encountered difficulties while attempting to fill out the form for assistance. Any help would be greatly appreciated.
Reported by GetHuman-takareko on Selasa, 14 November 2023 pukul 09.42
Dear Facebook Team, I am writing to request assistance with my personal Facebook account, which has been suspended for [redacted] days due to a copyright issue. Despite submitting a review with accurate information, I have not received any help in resolving this matter. My Facebook account is crucial to me as it contains important information that I rely on daily. Please reinstate my account as soon as possible. Facebook ID Name: Tahid Ahmed Taskin Login Email: [redacted] Thank you.
Reported by GetHuman8696794 on Selasa, 14 November 2023 pukul 11.39
Today, Tuesday, November 14, [redacted], my friends alerted me that my account has been hacked. When I logged in, I saw disturbing images that I did not post. I immediately logged out and tried to log back in, but have been unsuccessful. I believe my account has been compromised, and I seek assistance in regaining control of it.
Reported by GetHuman-akajosex on Selasa, 14 November 2023 pukul 11.51
I deactivated my Facebook account, and it contains important data for me. I would like to have it reactivated promptly. It seems that the account might have been disabled due to an age discrepancy. If this is the case, I can correct the age information right away. The information linked to my account is crucial, and I am eager to have it reinstated swiftly. I apologize for any inconvenience I may have caused.
Reported by GetHuman8698035 on Rabu, 15 November 2023 pukul 08.28

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