Facebook Customer Service Issues

Archive 1726

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1726. It includes a selection of 20 issue(s) reported December 26, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I am uncertain why my Facebook account was disabled. Upon deactivating it, I discovered a clone account replicating all my information. The imposter has blocked my genuine account, rendering it unlocatable. Without access to my real account, I am unable to take any action against the fake one. Facebook has not yet restored my real account, which is essential for both personal connections and managing my business. I am in urgent need of access to my account for these reasons, and I kindly request Facebook to resolve this matter promptly.
Reported by GetHuman-nibirhas on Monday, December 26, 2022 5:08 PM
Dear Facebook team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal account citing a violation of Facebook’s community standards. I have submitted all the required identification documents and hope that you will review my appeal promptly to reinstate my account. Thank you, Prakash Oggy Email: [redacted] Phone: [redacted] Country: India
Reported by GetHuman-broytop on Monday, December 26, 2022 5:49 PM
Dear Facebook Team, I would like assistance with unlocking my Facebook account that has been locked since December 25th. The issue I am encountering is with confirming my identity. I am requesting an alternative option such as receiving a code on my phone or email to regain access to my important account. Your prompt help in resolving this matter would be greatly appreciated. Account Information: Name: Mʋʜʌɩ-Mɩŋ 卝Jɩʜʌɗヅ Email: [redacted] Phone Number: [redacted]4 Date of Birth: 03/09/[redacted]
Reported by GetHuman-gazijahi on Monday, December 26, 2022 8:27 PM
Dear Facebook Team, I need help with confirming the identity issue on my personal Facebook account. I know I have provided genuine information and I value being a user of your platform. Please assist me in resolving this matter as my Facebook account is crucial to me. Your prompt attention in restoring and recovering my account is much appreciated. Thank you, Husen Vohra Email: [redacted] Phone: [redacted]
Reported by GetHuman-vcgulf on Monday, December 26, 2022 10:09 PM
Dear Facebook Team, I am reaching out regarding an issue with verifying my identity on my personal Facebook account. I believe this is a simple problem that you can help me with, considering I am a loyal user with a genuine account. Your assistance in resolving this matter would be greatly appreciated. I kindly request the restoration and recovery of my Facebook account as it is a vital part of my online presence. Thank you, Facebook ID: Hussain Vohra Email: [redacted] Phone: +91 [redacted]
Reported by GetHuman-husenvoh on Monday, December 26, 2022 10:11 PM
Dear Facebook Team, I am reaching out regarding an issue with my personal Facebook account identity confirmation. It has been suspended for the last three years, and I am unable to access it. As a dedicated user for over 10 years, I kindly request your assistance in resolving this matter promptly. Restoring and recovering my account is vital to me. Thank you, [initials] Email: [redacted]
Reported by GetHuman-vohracon on Monday, December 26, 2022 10:18 PM
Hello Facebook Team, I am writing to inform you that my personal Facebook account has been mistakenly disabled by your security system citing a violation of Facebook Community Standards. I have provided all the necessary identification to support my appeal for reopening my account. I kindly request you to review my appeal at your earliest convenience and reinstate access to my account. Thank you for your prompt attention to this matter. Sincerely, S. Vijay Country: India
Reported by GetHuman8053382 on Tuesday, December 27, 2022 4:11 AM
Hello, my personal Facebook and Instagram accounts have been permanently disabled, even though I have followed all the community guidelines. I have already confirmed my identity with Facebook and did not engage in any illegal activities on my account. I believe my account was reported by someone as I have submitted my official documents to Facebook two days ago, but I have not received any response yet. I kindly request that my Facebook account be reinstated promptly. Also, I haven't used Facebook for several days, and my Instagram account was linked to it. I touched a PUBG link on Instagram, and my Facebook credentials were taken without my permission. Please help me recover my Facebook and Instagram accounts as all my personal information is stored there. Thank you.
Reported by GetHuman8053492 on Tuesday, December 27, 2022 5:30 AM
Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary identification information to prove my authenticity and request the reopening of my account. I kindly ask you to review my appeal promptly and reinstate access to my account. Thank you, Čhøudhäry Ærpít Gmail: [redacted] Contact Number: [redacted] Country: India
Reported by GetHuman8030162 on Tuesday, December 27, 2022 7:11 AM
Le problème persiste, j'ai toujours des demandes d'amis en attente. Comment puis-je supprimer un compte qui a été piraté et dont j'ai oublié le mot de passe ? J'ai créé une nouvelle adresse e-mail depuis et je ne peux donc pas accéder à l'ancien compte lorsqu'on me demande d'aller sur ma boîte mail. J'apprécierais une réponse en français car je ne parle pas anglais. Merci d'avance.
Reported by GetHuman8051659 on Tuesday, December 27, 2022 8:35 AM
Dear Sir/Madam, I am the administrator of the Facebook account "your.fbaccount," which has recently been flagged. As a dedicated e-commerce business, our primary goal is to provide top-quality products and exceptional shopping experiences for our customers. We strive to create engaging content for Facebook users in line with our shared objectives. Using Facebook is essential for me to connect with friends and business partners. I am committed to adhering to Facebook's policies and have never intentionally violated them. Any issues must have been unintentional oversights. For further communication, kindly reach me at [redacted] Your feedback or suggestions would be greatly appreciated. Best regards, 岩庄香
Reported by GetHuman-wvworldv on Tuesday, December 27, 2022 9:21 AM
Hello, my Facebook account was hacked last week, and I have been following all the steps to reset the password, but I am unable to do so. At the end, it keeps showing me a message saying I don't have access to the page because I tried too many times... I waited all weekend before trying again and the same thing happened yesterday... I really want to recover my account... What should I do if the entire procedure is not working? Thank you in advance. -Celine R.
Reported by GetHuman8053872 on Tuesday, December 27, 2022 11:27 AM
Hello, My account was hacked by someone in Manila, Philippines, leading to my Facebook and Instagram accounts being disabled by Meta. I have been using Facebook since [redacted] without any previous issues. I have been trying to submit an appeal, but I keep receiving a message that Facebook does not have enough reviewers due to COVID-19. Despite the lack of reviewers, I only have 30 days to submit the appeal, which is concerning. I kindly ask for assistance in recovering my account. Thank you.
Reported by GetHuman-luccacsi on Tuesday, December 27, 2022 12:24 PM
I am currently unable to access my FD account. I was able to successfully reset my password after receiving the reset code ([redacted]) from you. However, despite changing the password, I am unable to log in using my email address at [redacted] with the new password, and I can't access the account with my old password either. Every time I attempt to log in, I am prompted to check my email for a code, but I never receive one. On one occasion, the system instructed me to use a previously used device to log in, which also did not work. I am in need of assistance and would greatly appreciate detailed instructions on how to resolve this issue as simply as possible.
Reported by GetHuman-dentonsn on Tuesday, December 27, 2022 4:13 PM
Two days ago, I had to change my email address and password on Facebook. Since then, my friendships have been deleted, and I have no messages in Messenger, as well as my followed posts are gone. I need your assistance. My name is Zofia Christ, and my email is [redacted] Thank you for your help.
Reported by GetHuman-zofiach on Tuesday, December 27, 2022 6:14 PM
My personal Facebook account got disabled due to hackers. I attempted to verify my identity, but I realize that back in [redacted], when I created my account, I used a false birth year of [redacted] for privacy reasons. I don't possess an ID displaying the inaccurate birth year. Additionally, there are unauthorized Meta Facebook ads running for my business, and I am being charged for them. I have reported these charges as fraudulent to my bank. Unfortunately, I am unable to reach Facebook for assistance because my locked account prevents all communication attempts, with the system indicating they will respond within one business day (25 days have passed).
Reported by GetHuman8055576 on Tuesday, December 27, 2022 8:27 PM
Hello. I need assistance accessing my personal account. It was compromised on December 24, [redacted]. After recovering it, I updated my email address and password. However, to log in, it requires a code from the code generator in the account menu, which I am unable to access. I attempted to verify my identity by uploading my ID, marriage license, and official name change documents, but these steps did not help me regain entry to my account.
Reported by GetHuman-virtues_ on Tuesday, December 27, 2022 9:33 PM
Dear Sir/Madam, I am writing to address some issues with my Miracle Manpower Facebook accounts. Around eight years ago, I had a Facebook account named Miracle Manpower, but now there seems to be confusion with a different account called Sameera Shamee linked to it. Despite my limited computer knowledge, I have been unable to access my original Miracle Manpower account due to this connection. Additionally, a new account I created, Miracle Kadawatha, has also disappeared along with my personal and manager's accounts. When attempting to recreate the Miracle Manpower account, I am currently unable to do so. I have been operating Miracle Manpower for over 10 years without any wrongdoing, and I believe there may be some misunderstanding or jealousy involved. I kindly request assistance in resolving these issues and restoring access to my original Miracle Manpower account and page. Thank you for your attention to this matter. B.A. Kanthi Weerasinghe
Reported by GetHuman-kanthiwe on Tuesday, December 27, 2022 10:29 PM
Yesterday, my Facebook account and Messenger got hacked. I have been unable to log in since then. There is no account registered to my email when I try to look it up, and a new blank one appears. Despite multiple attempts with the passcode, it only leads to a blank account. Now, it prompts me to enter a password after too many failed attempts with the passcode, which is not working. The hacker has been sending messages to my contacts on Messenger. It's frustrating because I can't access my original account to report the issue as it keeps asking me to log in.
Reported by GetHuman-katpup on Tuesday, December 27, 2022 11:20 PM
I've been unable to access my Facebook account since [redacted]. Despite several attempts, the platform prompts me to log in using an old device, which is not feasible as I now use a new phone. I have also submitted my ID for verification but have not received any response. It is crucial for me to regain access as my account is linked to my Oculus Quest with valuable games at stake.
Reported by GetHuman8056462 on Wednesday, December 28, 2022 2:42 AM

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