The following are issues that customers reported to GetHuman about Facebook customer service, archive #1719. It includes a selection of 20 issue(s) reported December 13, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I am experiencing trouble with my Facebook and Instagram accounts as they have been deactivated by security measures, despite not having posted anything inappropriate. I kindly ask for a review of my accounts and to have them reactivated promptly. Thank you.
Name: TM
Email: [redacted]
Contact: +[redacted]46
Instagram Username: Tarunm940
Reported by GetHuman8020347 on Tuesday, December 13, 2022 12:04 PM
I attempted to open an app on my phone and log in with Facebook. I was prompted to confirm with a code sent to my mobile, but after several minutes, no code arrived. I tried requesting the code again, but it still didn't come. After retrying, my account got blocked. I'm frustrated with this situation.
The email linked to my account is [redacted] Kindly unblock my account promptly. Thank you.
Reported by GetHuman-dipavlo on Tuesday, December 13, 2022 10:49 PM
Dear Meta (Facebook and Instagram) Support Team,
I am writing on behalf of Campus für Christus regarding the issue we have been facing for over a year. We are unable to link our two accounts, [redacted] and [redacted], to each other. The previous owner of our Facebook page is no longer available, and we do not have access to the necessary credentials.
CFC ID: [redacted][redacted]
In an attempt to resolve this, we have created a new Facebook page, [redacted], but have been unsuccessful in linking the accounts. I am an admin on both pages.
Your assistance in this matter would be greatly appreciated.
Best regards,
Michael
Reported by GetHuman8022094 on Tuesday, December 13, 2022 11:05 PM
I, Ronald Cortes Rosales, a Vietnam War Era veteran, urge all Facebook employees to cease interfering with Knights of Right Satin by deliberately violating our cherished First Amendment with the message "This content isn't available right now." I am currently recording this message to present as evidence to Judge Edmond in Taylors, South Carolina, who previously fined Facebook $7,[redacted] for similar actions. I have now obtained authorization from a higher court to have the sheriff enforce the payment since Facebook has disregarded Judge Edmond's order. This is not just about the money; it is about the continuous disrespect for our First Amendment rights. Failure to stop these unconstitutional actions will result in church leaders seeking help from Senator Lindsey Graham for a Congressional hearing to address Mark Zuckerberg about this matter. I am taking legal action in Massachusetts and rallying other churchgoers to do the same. Cease these actions or face the consequences. Multiple certified letters will be sent to Mr. Zuckerberg until this unethical practice of hiding personal opinions behind "This content isn't available right now" is stopped. We will not tolerate this infringement upon our rights, and Facebook will face severe repercussions in court. Ronald Cortes
Reported by GetHuman-jengonca on Tuesday, December 13, 2022 11:37 PM
I received a message from someone claiming to be Angela Cave about winning money, but she hacked my account and changed the main email to [redacted]
I've been using [redacted] for over a decade. You'll find albums of our home, wedding, and even a cat wedding.
Could you please reset my account to [redacted] and provide a new password via a link for me to change it? My birthday is May 1, [redacted]. I graduated from Tyrone Area High School and got married on March 18, [redacted].
Reported by GetHuman8022297 on Wednesday, December 14, 2022 1:02 AM
My phone is not receiving a verification code from Facebook via SMS, which was working fine before. Despite trying various solutions, including sending a copy of my ID, I received a message saying the ID was unclear. After trying again, I got the same response, and now my account is disabled. I double-checked my phone number and confirmed that permissions are enabled in the app, but the SMS codes suddenly stopped coming. When I attempt to log back in, I only receive an email code, but it then asks for an SMS code that never arrives. Can anyone assist in resolving this issue?
Reported by GetHuman8022487 on Wednesday, December 14, 2022 3:22 AM
Since someone used my laptop recently, I'm unable to sign into my accounts like Facebook, Gmail, online banking, and Instagram. I haven't changed my Facebook password. I need to use Messenger to check messages, but I can't. I'd really appreciate your help. My email on file is [redacted] (SayyWattheather), and you can contact me at my current new email, Nomohoes800, due to someone hacking my accounts.
Reported by GetHuman-nomohoes on Wednesday, December 14, 2022 5:47 AM
Dear Facebook Team,
I am writing to inform you that my Facebook account has been locked. Despite uploading my ID card, I am unable to confirm my identity due to a name mismatch with my Facebook account. Please provide me a code via email or an access link to my account, as this account holds great importance to me.
Details of my Facebook account are as follows:
- Name: Mono Srinivasan
- Mobile number: xyz
- Email: [redacted]
- Password: hcgopal@[redacted]
Thank you.
Reported by GetHuman8022740 on Wednesday, December 14, 2022 8:09 AM
I received a notification that my account was disabled on 3 Feb [redacted]. If you believe this was done in error, you have up to 30 days from the date of the disablement to submit additional details for review by visiting the Help Centre. Please be aware that after the specified timeframe, your account will be permanently disabled, and you will not be able to request a review. Remember to go to the Help Centre for further assistance.
Reported by GetHuman8022857 on Wednesday, December 14, 2022 10:08 AM
Dear Facebook Team,
I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the required identification for you to reconsider and reopen my account promptly.
Thank you for your attention, Facebook Team. ❣️
Account Info:
Name: Yash Gandhe
ID Number: [redacted]
Email: [redacted]
Date of Birth: 30/04/[redacted]
Reported by GetHuman8013805 on Wednesday, December 14, 2022 1:00 PM
I created a Facebook account in [redacted] with a Yahoo mail address ([redacted]). I have forgotten my password, and it has been challenging for me to access my Facebook account for over 2 years. This situation has caused me to lose most of my contacts. The Facebook account is under the name "Theresa umeadim ihonor fatola." My new email address is ([redacted]).
I would greatly appreciate it if you could rectify this situation by updating the email address to the new one. Thank you.
Reported by GetHuman-ezionuka on Wednesday, December 14, 2022 3:19 PM
I accidentally deleted my 12-year-old account on Facebook, and I regret it deeply. I understand the 30-day recovery period has passed, but I kindly ask for an exception to help me restore my account. My name and username are Ernest Holland and Ernie Holland, respectively. If it's not possible to restore the old account, may I create a new one with the same username, Ernie Holland? Your assistance is much appreciated. Thank you.
Reported by GetHuman8023681 on Wednesday, December 14, 2022 5:11 PM
My account is restricted because someone accessed it, and now I can't post on Facebook for 30 days. When I logged out, my Facebook artist page that was linked to this account disappeared. Even when I search for it, I can't find it. I see the name and pictures when I google it, but it seems the account is gone. I'm not sure if this happened because of the ban or if Facebook deleted my account. How can I retrieve my artist page?
Reported by GetHuman-forevfam on Wednesday, December 14, 2022 5:42 PM
Dear Sir,
My account under the name Shailesh Kumar has been disabled by the community. I am confident that I have not violated any of your rules and guidelines, and I hold your community standards in high regard. It appears to be a mistake, and I kindly request you to reconsider and reactivate my Facebook account promptly. This is crucial as my account is linked to other social media platforms like PUBG Mobile, FreeFireMax, and Instagram, as well as multiple apps from the Play Store. I have always adhered to your rules diligently, yet my account was disabled.
I would appreciate it if you could swiftly review my account and update your reporting system.
Thank you for your assistance.
Account Name: Shailesh Kumar
Date of Birth on Account: 24/05/[redacted]
Linked Phone Number on Account: [redacted]
Reported by GetHuman8023783 on Wednesday, December 14, 2022 5:42 PM
I believe my phone was hacked recently, leading to all my accounts, including Facebook, being compromised. After the hacker accessed my Facebook account and performed illicit activities, my account was locked. Despite numerous unsuccessful attempts to reactivate it, my account ended up being deactivated. This Facebook account was connected to my Oculus where I had purchased games worth more than $[redacted]. I am currently seeking assistance to reactivate my Facebook account to either transfer the games or simply reinstate my access.
Reported by GetHuman8024589 on Wednesday, December 14, 2022 10:28 PM
My account under the username Sameer Khan has been disabled by the community. I am truly sorry for any rule violations, and I deeply respect the guidelines. I made a mistake, and I humbly request for my account to be reviewed and reinstated on Facebook at your earliest convenience. This is important as my account is linked to other social media platforms such as PUBG Mobile and Instagram, which I downloaded from the Play Store. Although I have tried to adhere to all the rules, my account remains disabled. I kindly ask for a swift review of my account and urge an update to your reporting system.
Reported by GetHuman8025147 on Thursday, December 15, 2022 6:31 AM
My account, using the name Sameer Khan, has been disabled by the community guidelines. I firmly believe I did not violate any rules and regulations and I highly respect you and your community guidelines. If there has been a mistake, I kindly request for a review of my account to be done as soon as possible. My Facebook account is linked to other social media platforms, such as PUBG Mobile and Instagram, which I downloaded from the Play Store. Even though I made sure to follow all the rules and regulations, my account remains disabled. I urge you to swiftly review my account and update your reporting system accordingly.
Reported by GetHuman8025147 on Thursday, December 15, 2022 6:54 AM
Hello Facebook team,
My Facebook account has been locked, and I am encountering issues with confirming my identity. Despite submitting all necessary government proofs, I am unable to unlock my account. Please provide me with the option to receive a code via email or phone to unlock my account. Thank you.
Account Name: Tapana Jayasingh
Locked Name: Agust 7, [redacted]
Account Date of Birth: N/A
Server: India
Password: [redacted]
Reported by GetHuman8003610 on Thursday, December 15, 2022 8:20 AM
Subject: Private and Professional Account Issues
Hello,
Three months ago, I received a message from Facebook warning me about a potential hacking threat and requesting a password change, which I promptly did. Shortly after, my account was flagged for publishing content against Facebook's guidelines, even though I had not made any posts. I requested a review, but after 20 days, I have not received any updates.
I later got a notification that my account would be deleted if I didn't request a review within 8 days, but I am unable to do so. Consequently, my private account was deleted. I have tried various email addresses without success. The concern is that my professional account is connected to the deleted account, specifically [redacted] and airsoftguneu.
Although the loss of my private account doesn't bother me, not being able to access my professional account is causing inconvenience. I have been researching and trying to contact Facebook without success.
Thank you for any assistance.
Regards,
Nicolas Electre
Reported by GetHuman-neofysio on Thursday, December 15, 2022 9:04 AM
Hello,
I am having trouble accessing my account under the name Frank Dahms with the email address [redacted] as I have forgotten my password. While I am currently still logged in on my mobile device and able to use Facebook, I am unable to access it on other devices. To reset my password, I require access to my old mobile number and email address, [redacted], which I no longer have. Despite finding my current mobile phone, Apple 13 Pro Max, and my current mobile number, [redacted]9, in the settings, I am unable to change the password. Could you please assist me in setting up my account so that I can regain access to change my password?
Thank you and regards,
Frank Dahms
Reported by GetHuman8025445 on Thursday, December 15, 2022 10:40 AM