The following are issues that customers reported to GetHuman about Facebook customer service, archive #1718. It includes a selection of 20 issue(s) reported December 12, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, our business is having trouble connecting our Instagram business account with our Facebook business account. We've been trying to re-establish this connection for two weeks now without success.
Our Facebook account is "Karriere bei WEISS" and our Instagram account is "karrierebeiweiss." We keep receiving an error message stating that our business admin, "WEISS GmbH," needs to confirm the connection. However, we have not received any emails or messages on that account prompting us to confirm anything.
Reported by GetHuman8017144 on Monday, December 12, 2022 7:21 AM
I am facing a financial challenge in bringing my invention to life in Indonesia. The invention is called "The Sea Hydro Power Plant," which generates electricity without relying on burning fossil fuels. This innovation is especially suitable for archipelago countries like Indonesia and Japan, but it can be beneficial for other nations as well. I, Benjamin Ticoalu, M.Sc.Econ., the inventor, designer, and CEO of "The Sea Hydro Power Plant" Pty, highly recommend utilizing sea water as the main source of power as it is an infinite resource unlike other depletable sources.
Reported by GetHuman8005133 on Monday, December 12, 2022 8:55 AM
I was informed that I violated community guidelines, but they mentioned they wouldn't take action on my account. Despite this, I am unable to post anything. I typically share photos in my album for personal viewing, similar to Google Photos. One of the pictures, which was removed, depicted a girl holding a doll resembling Hitler. I believed it was Charlie Chaplin.
Reported by GetHuman-diduongq on Monday, December 12, 2022 9:45 AM
Hello, I am reaching out because my account has been blocked for violating trademark rights. My account, La Casa D'Anatole, ID number [redacted][redacted], has been affected. I have been working with licensed brands for several years and can provide invoices to support this. I made a mistake by copying and pasting product information from my suppliers onto my Facebook page to save time for the holidays. Unfortunately, there were hidden codes in the product listings that led to links for Chinese products with brands like Harley Davidson. My suppliers are European, not Chinese. I am seeking help to resolve this issue caused by my lack of experience with online coding. I look forward to hearing from you. Sincerely, Marc Royant, La Casa D'Anatole. [redacted] 27 BD Jules Dumont D'Urville, [redacted], St Nazaire, France.
Reported by GetHuman-royantma on Monday, December 12, 2022 10:12 AM
I'm unable to retrieve the OTP from Facebook as I don't have my password. The security code I need is not sent by Facebook but generated by the Google authentication app. Unfortunately, I lost this information as it was not backed up. Although two-factor authentication is enabled on my Facebook account, I'm unable to log in to disable it.
Name: V. Kumar
Email: [redacted]
Device: Realme Narzo 20
Reported by GetHuman8017447 on Monday, December 12, 2022 11:42 AM
I recently cleared my cookies for a healthcare issue but accidentally affected my Facebook access. I can't seem to open my account even on a different computer. I don't recall the phone numbers or password I used. The possible phone numbers were [redacted] or [redacted]. My username is Rick Dewey, but I don't remember the email linked to my account. I'm struggling to regain access. Is there a support line I can reach out to for assistance or can someone call me at [redacted]?
Reported by GetHuman-vzepi on Monday, December 12, 2022 4:17 PM
My Facebook post was removed due to a copyright complaint from a third party regarding a video posted on October 12th at 9:32 PM PDT. Facebook cannot mediate these issues, so if you believe the removal was unjust, you need to reach out to the complaining party directly. Here is the information provided:
Notice #: [redacted][redacted]
Rights Owner: Media Prima Berhad
Email: [redacted]
Copyrighted Work: A creator video
I suspect that my account was hacked when this video was uploaded. Please reactivate my Facebook account.
Reported by GetHuman8018135 on Monday, December 12, 2022 4:28 PM
I've never encountered issues with Facebook until yesterday. I typically share inspirational and humorous posts regularly without any problems. Yesterday morning, after sharing multiple posts, I received a notification that I had exceeded the limit for posting activities. Even after waiting until the evening and trying again, the same message appeared. This morning, I faced the same restriction. It's frustrating because I've been using the platform for over six years without ever experiencing this before. I wish Facebook would provide clarity on how long I need to wait before being able to share again and focus on those who post inappropriate content instead.
Reported by GetHuman-hgeri on Monday, December 12, 2022 5:04 PM
Dear Sir/Madam,
I hope this message finds you well. I am encountering an issue with uploading my ID to my Facebook account. My business name is "Easy Inspire Ltd" which is abbreviated as EIL, and my Facebook account name is also EIL. I am the CEO of Easy Inspire Ltd with supporting documentation.
Furthermore, I mistakenly inputted my date of birth inaccurately. Currently, I do not have an ID that matches my Facebook profile, but I can provide business/company documents for verification. I kindly request assistance in reopening my Facebook account as it is crucial for my business.
Best regards,
Irfan Hussain
Reported by GetHuman-easyinsp on Monday, December 12, 2022 5:18 PM
Hello, I am concerned about the harmful content on Facebook that is ruining people's reputations, including mine. There are derogatory insinuations being made without any monitoring, such as calling people names like "paedophile" and "homosexual." This kind of content is affecting my social standing and mental health. I don't understand how these damaging posts are going undetected on Facebook. I feel like the platform should be more diligent about monitoring and removing such toxic content to protect its users.
Reported by GetHuman8018411 on Monday, December 12, 2022 5:45 PM
Hello,
Dear Sir,
I would like to request a review of the recent disabling of my Facebook account. It appears that my account was disabled in error due to a breach of Community Standards. I have provided all the necessary identification information to prove that I am the genuine owner of the account. I kindly ask for your prompt assistance in reconsidering and reactivating my Facebook account.
Thank you for your attention to this matter.
Sincerely,
Haam S.
Email: [redacted]
Phone: +[redacted]75
Country: Pakistan
Reported by GetHuman-haampeay on Monday, December 12, 2022 8:51 PM
On November 15th, I thought I was assisting a friend with account verification on Facebook, but unfortunately, my account got hacked by a stranger instead of my friend. The hacker took control of my Facebook, changed my password, and locked me out of my own account. My daughters have reported this issue to Facebook on my behalf, and I have also informed Facebook. The hacker contacted people in my contacts, pretending to be me and asking for help with verification, which resulted in my friend's Facebook account getting compromised too. I am deeply upset that I am unable to access my account and that my friends are also affected. The situation has escalated to the point where someone is threatening to involve law enforcement, accusing me of harassing them. I urgently need to regain access to my account. I am requesting Facebook, Meta, and any affiliated third parties to provide me with all the information collected on me, including pictures, messages, chats, and posts. Despite numerous attempts, I have been unable to reach a human representative for assistance, which is highly frustrating considering the size and reputation of Facebook and Meta. I am disappointed in how this situation has been handled, and I hope for a resolution that respects my privacy and returns my data to me promptly.
Reported by GetHuman-mindelly on Monday, December 12, 2022 9:05 PM
Hello Facebook Team,
I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have submitted all the necessary identification to appeal this decision and request that you review it promptly to reinstate my account. I appreciate your attention to this matter.
Thank you,
Name: সাকিব এহছান
Email: [redacted]
Birthday: 20 April [redacted]
Reported by GetHuman8019257 on Monday, December 12, 2022 9:56 PM
Dear Facebook Team,
My account, Tera Wala Saini, has been locked due to unusual activity. The lock occurred on November 30, [redacted]. As a result, my Facebook profile is currently inaccessible for my security. I would appreciate your assistance in unlocking my account.
Thank you,
Tera Wala S.
Reported by GetHuman7964623 on Tuesday, December 13, 2022 1:07 AM
On November 29, [redacted], Facebook requested that I "Confirm my name."
(Iván Coronado IS my legal name, so I'm unsure why I received such a request.)
Nevertheless, I uploaded my national government ID on the same day, but I am still unable to pass a Checkpoint. The message states:
"We’ll review the documents you submitted and get back to you. If we need more help confirming your name, we’ll request additional documentation."
I have attempted to contact Facebook through "Reporting a login problem" and by submitting various forms from the Facebook Help Center, but I have not had any success.
MY GOAL:
I would like Facebook to review my ID so I can access my account. I am running ads and cannot access my business manager.
Reported by GetHuman-arqivan on Tuesday, December 13, 2022 1:58 AM
Hello, I am Heiko, the owner of German Burger Maker Page that I opened in Tacloban City at the end of [redacted]. On this page, I promote burgers and share Christian posts. A few days ago, I used my Facebook account at an internet cafe in Naga City but couldn't log out due to a power outage. Now, when I tried to log in, it says my password is incorrect, but I haven't changed it. I no longer have access to the phone number associated with my account. Can you please assist me in accessing my account? Thank you.
Reported by GetHuman8019729 on Tuesday, December 13, 2022 2:05 AM
Dear Facebook Team,
I am reaching out to request the unblocking of my Facebook account. Upon attempting to log in, I encountered an issue as my account seemed to be blocked. Despite my efforts to reset the password, I received a message indicating the block.
As the rightful account holder, I assure you that no terms of service have been breached. Over the years, I have used my account without any prior incidents until now.
I kindly ask for a review of this situation and the unblocking of my account. The email linked to my account is [redacted]
Thank you for addressing this promptly. I am eager to resume using Facebook responsibly and respectfully.
Warm regards,
PackBest
Reported by GetHuman8019994 on Tuesday, December 13, 2022 6:19 AM
Hello,
I am reaching out regarding my hacked account and subsequent ban on 11/26/22. I have submitted my driver's license twice already and I am requesting the reactivation of my account promptly due to unauthorized access by someone else.
The email associated with my Facebook account is [redacted], and my phone number is [redacted]6. I have attached a copy of my driver's license. I am willing to provide any additional documents if needed.
Thank you,
R.P.
Reported by GetHuman-rpodpera on Tuesday, December 13, 2022 11:07 AM
Hello, I am a genuine user of this account, and I always adhere to the community guidelines set by Facebook. Recently, Facebook's security system mistakenly requested my ID for verification. I have submitted all the necessary identification to prove my authenticity. Kindly review my appeal and reinstate my Facebook account at your earliest convenience. Thank you.
Reported by GetHuman8020287 on Tuesday, December 13, 2022 11:19 AM
I recently moved and got a new phone. While setting up my new device, I encountered an issue with getting my account verified on Messenger and Facebook. It requested my friends' assistance for verification, which was challenging as I couldn't contact them outside of the platform. The bigger problem arose when the system claimed my email was invalid even though I had used it successfully earlier to receive a code. My registered email on Facebook is [redacted]
Reported by GetHuman-xkon on Tuesday, December 13, 2022 11:44 AM