Facebook Customer Service Issues

I recently received a message informing me that my Facebook account has been disabled, allegedly due to the posting of child nudity, a violation against Facebook's policies. I want to clarify that I have never engaged in such behavior nor would I ever. It's distressing to consider that someone may have illicitly accessed my account to post inappropriate content. Despite attempting to have it reviewed, I was informed that the decision is irreversible. My main concern now is the potential loss of precious memories shared on my account. Over the years, I have documented my children's growth and our family's milestones on the platform. It served as a digital journal of our lives. It would mean a great deal to have temporary access to save these memories before permanently losing them.

Dear Facebook Team, I deactivated my account, but it was scheduled for permanent deletion. Now, when I try to log in, I receive a message saying the email is not linked to any page. I got an email from Facebook stating that my account would be deleted after 10 Jun [redacted]. This account holds precious photos and memories of my family. I need to restore it as soon as possible. Name: Diana Yan/Диана Ян Date of Birth: 26/10/[redacted] Contact: [redacted]

It appears that I have 2 Facebook accounts, one under the name Michaela Schneider and the other under "Gaggi's Futterhütte Michaela Schneider." I believe the active account is Michaela Schneider, but I only want to keep one active account, namely "Gaggi's Futterhütte Michaela Schneider." I am currently logged in with my phone under Michaela Schneider and am unable to log into "Gaggi's Futterhütte." I am not receiving any codes via SMS or email since my phone number and email are not saved in the profile. To save the email or phone number, I need to know my password, which I do not have. I need access to "Gaggi's Futterhütte" as that's the account I want to keep. I would like to have access to the Michaela Schneider profile so it can be deleted. Please assist me with this matter. Thank you.

I own Helping Hands TLC Services, and I believe my Facebook account was hacked. Unauthorized posts or ads were made recently, which I reported to Facebook yesterday. I am locked out of my account and unable to receive the needed code to regain access. This wrongful suspension has affected my business, which relies on my Facebook account. I do not engage in paid advertising, and I need assistance securing my compromised account. Despite not authorizing any posts, my account is facing penalties for another person's actions. My Instagram account is also suspended unfairly due to this intrusion. I am frustrated by this situation and will continue seeking a resolution until this issue is resolved. Thank you for your attention to this matter.

Good morning, A few days ago, someone hacked my Facebook account and changed my email, phone number, and password. I have managed to change the email and password back, but now it is asking for a 6-digit code that I'm not receiving on my phone. It might be going to the other phone they changed. Additionally, my friends cannot find me on Facebook, and I don't understand why. I need your assistance in recovering this account. I have created a new account for now to stay on Facebook, but I want help getting back the original account. Once I have it back, I will delete the new one. I really need your help. Daniel Ricardo Abrego Ballesteros Phone: [redacted] [redacted] Regards

I am seeking assistance in recovering my original Facebook account that was compromised on September 15, [redacted]. The account was hacked, and the name, birthday, password, and email were changed without my authorization. I am unfamiliar with the individual "Chris Person" who seems to be associated with the account now. The page contains photos and information that clearly belong to me, and I have attached screenshots as proof. I have been a dedicated Facebook user for over 25 years, and losing access to my account means losing cherished memories and important connections. Any support in regaining access to my original account would be greatly appreciated. Thank you for your help in addressing this matter. Sincerely, Wanda Swain Wright

In early [redacted], my Facebook account was restricted, requiring me to verify my identity with an ID check. Since then, I have been unable to access anything on my account except for a notification stating that the review process may take longer due to limited staff availability during the pandemic. Despite uploading my driver's license as requested, my account remains inaccessible for over four years now. Attempting to download my content yields an ongoing message about the download process that never completes. Despite no violation of community standards, my account was reported for having a fake name, and I have been unable to reach a resolution with Facebook via email or mail. This has left me unable to see important content, including messages from my deceased daughter. Any assistance in resolving this issue would be greatly appreciated. Thank you.

Hello, We are facing an issue with a hacked account under my father in law Tony Hendle's name. The year of birth for the account is 15/10/[redacted], and the year of death reflects [redacted]. The name on the account was maliciously changed to Brandon Wayne. Despite numerous attempts to recover the account, the hackers altered the name, email address, and password, adding a two-step authentication process. After many efforts, my husband managed to link our email address ([redacted]) to the account, allowing us to reset the password. Unfortunately, following the password change earlier today, we cannot access the account due to the enabled two-step verification. We are devastated as sentimental family photos, including those of Tony, are only stored in that account. Although we tried to verify the account with submitted passport information, we are aware the mismatch in names (Tony Hendle and Brandon Wayne) could pose challenges. Your assistance in recovering this account would bring immense relief to my mother in law, Tony's five children, and our entire family who are still grieving his loss. We appreciate any support you can offer in this matter. Thank you for your help and understanding. Best regards, Georgie Hendle (Daughter in law of Tony Hendle) and the Hendle family

I am having trouble accessing a specific page, Gotham City Bling by Heidi, on Facebook. Previously, I was able to view the page, but now it displays a black screen with a lock icon and a message stating that the content is not available. I have not blocked the page and know that it is working for others. I am also unable to access Heidi Bound's personal page with the same issue. I have messaged Heidi but have not received a response. I used to receive regular posts from her, but they have disappeared. Thank you for your assistance. - Berni

My name is Robert D. Clouser, residing in Charlottesville, VA. Last December, my Facebook account got disabled without any explanation. Upon trying to log in, I was redirected to a page stating my account was disabled. The review button only led me to Facebook's Community Standards page with no further assistance on how to appeal or contact anyone about this. I am seeking clarification on the reason for the account disablement and would like to address it if needed. Attempts to reach Facebook through provided help numbers were unsuccessful as one number went unanswered, and the other two indicated no customer service was available. I am keen on understanding why my account was disabled and what steps I can take to resolve this issue.

A friend messaged me on Messenger, saying he had been hacked and asked me to be his nominated friend to receive a code from Facebook. After entering the code, I was directed to click on a notification, I did not proceed and instead changed my password and set up two-factor authentication. Later, I noticed I couldn't see my posts and tried to change my password again, resulting in Facebook blocking my account for suspicious activity. I attempted to verify my ID with my driving license and later my passport, but it was unsuccessful. After contacting support multiple times, I received emails asking for more proof of identity, which I provided. I am now worried as I can't access my account and unsure if I am dealing with the genuine Facebook support. Despite deleting the app and trying different approaches, including contacting support, I am still unable to access my account.

Dear Community, My name is Jesus Panther Deng-luel, and I am seeking assistance with my disabled Facebook account under the same name. About a week ago, upon logging in, I was prompted to enter my mobile number for verification purposes. After receiving a code and inputting it as requested, I was surprised to find a notification stating that my account did not adhere to community standards, resulting in its permanent disabling. I have maintained this account for a decade without any prior violations or warnings, making this situation particularly distressing. Losing access to this account, which has served as a vital means of global connection, would be a significant loss for me. Any support in restoring my Facebook account would be greatly appreciated. Thank you, Jesus Panther Deng

I've been struggling to access my Facebook account due to issues with my iPhone XR. Apple reset my iPhone to factory settings, which included setting up a new email address. This has caused me a lot of stress and frustration. The email address with the password stored in my iPhone was deleted during the reset, and my backup failed to restore it. I am disappointed and seeking your professional advice or assistance. I now have a new email address. Please address this challenging situation in writing or contact me. The account is registered under [redacted] Apple mentioned that the backup would be under my new email, but it did not happen. Now, I am trying to retrieve all the lost data, including passwords and accounts from my iPhone. It's a very distressing experience. Thank you.

URGENT MATTER I recently created a Facebook account to use the Marketplace to purchase an elliptical machine. Unfortunately, my account was disabled today despite actively using it. I had ongoing conversations with sellers, informing them of my intention to make a decision tonight regarding their items. However, with my account disabled, I can no longer communicate with them, potentially leaving them with the wrong impression and jeopardizing my purchase plans. I urgently need assistance as I don't want the sellers to think I am a scammer or miss out on buying the desired elliptical after thorough research and comparison. Despite reaching out to customer support earlier and being assured of a resolution within hours, I have yet to regain access to my messages and restore communication with the sellers as promised. Thank you, Cheryl G.

My original account was mistakenly blocked by META, and even after submitting my ID for verification, they decided I was not allowed to use Facebook without providing a reason. Despite contacting them multiple times, I received no response and had to create a new profile. However, each time I registered with a new email address, it was immediately banned. The bans were eventually lifted, but I faced restrictions when trying to add my old friends due to the algorithm mistakenly flagging me as a bot. Recently, my new profile was banned again, with the reason being that I needed to verify my identity with my ID, which I couldn't do as I couldn't access my former account. I have tried to contact them without success and hope this issue can be resolved promptly. Thank you for addressing this matter efficiently. - G.M.L. from Hungary

I recently had an encounter with an individual named Daniel Quetin, a 47-year-old car dealer from Montpellier. We chatted and he eventually asked for photos of me, which I regretfully sent. He later informed me he was going to Tunisia to deliver cars. Two days after, he asked for [redacted] euros. I refused, and since then, he has been threatening me, saying he will post my photos online. I blocked him, but now I received an invitation with a photo of a child named Pascal Dumont. I am going through a divorce and feeling overwhelmed. He has my phone number. I urgently need help.

My Facebook account has been hacked for the past 3 months. The hacker changed my email and removed my cell number. I initially went by the name Adewale Babatope, which was later changed to Godworthpraise Delight Bamidele with the password "bamidele," and then changed to Babatope@[redacted]#. The hacker also attempted to hack my Instagram yesterday using an Android phone from Ukraine, Khotiv, Kyivs'ka Oblast around 00:25 am. Additionally, they used my email account [redacted] to create another Facebook account, leading to issues when I tried to open a new Facebook account. Last month, the hacker demanded $[redacted] worth of bitcoin to be sent to their account, which I refused. I have since changed the passwords for all my emails and apps. Please assist me in restoring my Facebook account Godworthpraise Delight Bamidele. Contact me on +[redacted]6 or [redacted] Regards, AB from South Africa.

Hello, I had previously thought I deleted my Facebook account on my computer, but it appears it was still active. Recently, I created a new account on my cell phone using the same email address. I tried to link the two accounts, but was unable due to the active computer account. As I need to keep the same email for work purposes, I am wondering if I can delete the computer account without affecting the cell phone one. Can I change the email address on the computer account, then delete it, and successfully link the cell phone account without any issues? Thank you for your prompt assistance!

Hello, I have been unable to access my personal account for over a week. Despite uploading my national ID multiple times as requested, my account remains inaccessible. The issue was supposed to be resolved within a few days, but it persists. I suspect a security breach, but I have not received proper assistance from the Facebook team. Two notifications on the login page mention my age and community policy violations, but I have not been informed via email. Trying to address these issues on the homepage has been unsuccessful. The prolonged lack of access to my account is impacting my business, job, and personal connections negatively. I urge for prompt assistance to regain access to my account. Thank you, H.A.

I am currently facing an issue with Facebook Marketplace. Last night, as I was trying to send a message to a seller, Facebook asked me to enter a code sent to my mobile phone due to inactivity on my account. Despite requesting the code multiple times, I did not receive any. Eventually, after a couple of hours, several codes arrived, but none of them worked as they had all expired. Today, I continue to encounter a red error message asking me to try again later. I have tried various solutions within my account but have not been successful in resolving the problem. I managed to send a message successfully once today using a workaround, but the issue persists when trying to contact another seller. It seems creating a group with one member allowed one message to go through, but the problem remains unresolved overall. How can I fix this recurring issue?