The following are issues that customers reported to GetHuman about Facebook customer service, archive #1680. It includes a selection of 20 issue(s) reported July 31, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear Facebook Team,
My Facebook account is currently locked due to unusual activity and I am unable to see any options to unlock it. Please provide me with a solution to regain access to my account.
Thank you.
- Rahul
(Account locked on June 1, [redacted])
To safeguard your account, it has been made invisible to other users and you are unable to use it currently. Follow the necessary steps to unlock your account.
(Note: Your post was covered as it may contain graphic content.)
Facebook Name: Rahul Rastogi ABVP
Email Address: [redacted]
Password: rahulhitesh9997
Mobile Number: [redacted]
Date of Birth: 19/01/[redacted]
Reported by GetHuman7683601 on Sunday, July 31, 2022 7:31 AM
My Facebook ID name is Shariful Islam Raju with the URL Facebook.com/D12Raju. I have been associated with the email [redacted] and the mobile number [redacted]2. On July 26, [redacted], at around 12:27 AM, my account was hacked, and the profile photo was changed to the flag of the International Terrorist organization IS (Islamic State). Facebook promptly disabled my account. It seems my email was removed from the account. When I attempt to fill out the 'appeal form', Facebook does not recognize my email or phone number. However, I still receive a login code via text message when I try to log in with my phone number. After submitting the login code, I receive a message saying 'Review requested...' with no further options available. I have all the evidence related to my account and have been using it since [redacted]. This account is very important to me, so I'm seeking assistance on how to recover it.
Reported by GetHuman-skrazu on Sunday, July 31, 2022 5:19 PM
My electronic devices have been hacked, and the individuals involved are still continuously controlling what I can and cannot do. Despite my attempts to change my password, I am unable to proceed due to a different phone number listed for recovery or forgot password. I am being prevented from changing my password and conducting any recovery operations, possibly because they are monitoring my phone or employing other methods to block my access to social media sites. I need assistance in identifying the appropriate individuals involved, and if their IP address or any other evidence indicates control from another device, I require that information to report to the authorities. They also have control over my phone number and emails, thus making communication challenging. I need help in securing all of my internet, phone, and other tech devices from this intrusion. Please contact me at [redacted] Thank you.
Reported by GetHuman7684809 on Sunday, July 31, 2022 9:52 PM
Hello, I need to address a critical matter here. This ID I am currently using is newly created. My original account is encountering an issue with the Login Code process. Despite attempting to log in, I am unable to receive the necessary code via email, phone, notifications, or even through the Google Authenticator app. The account details are as follows:
Name: U.A. Nawab
Emails: [redacted] / [redacted]
Phone Numbers: [redacted]0 / [redacted]1
As a marketer in the organization, my work relies heavily on this account. I kindly implore you to look into and rectify this matter promptly, allowing me access without the need for a login code. I am willing to provide my official ID if necessary.
Thank you for your swift assistance.
Reported by GetHuman-umar_uni on Monday, August 1, 2022 9:06 AM
Hello, I am contacting you regarding my Instagram account being hacked. The hacker changed the name, email, password, phone number, and two-factor authentication. Despite numerous attempts and reports from friends and family for identity theft, contacting Instagram, following their support procedures, and submitting selfie videos without success, I had to create a new account as I couldn't retrieve the old one. However, the new account was also deactivated for allegedly violating rules when re-connecting with original followers. I am frustrated by the lack of help from Instagram. If I can't recover my old account, at least let me keep the new one. The current situation is incredibly disappointing, and I urge for assistance to resolve this matter promptly. Sincerely, A.
Reported by GetHuman-amelieho on Monday, August 1, 2022 9:39 AM
I received a notification that a post on a school page linked to my account was flagged for not meeting community guidelines. It was a live game link that I believe was posted by a follower on the page. I clicked on the option stating it wasn't me who posted it, and then agreed to secure my profile. After that, I was logged out and asked to verify my account, followed by a password reset. Now, when I try to log in, it says my account cannot be found. I cannot remember my Facebook email address, and my phone number and regular email are not recognized in the system. My account appears to have been deleted as I am unable to access it or use Messenger. I have important information on my pages and really need to recover my account without having to create a new one.
Reported by GetHuman-rtorns on Monday, August 1, 2022 3:01 PM
I'm unable to access Facebook or Messenger as my linked Instagram account, bellal170, has been disabled. The actions on bellal170 are deemed as not complying with Instagram's Community Guidelines or other standards. If you believe this is an error, you can appeal the decision through Instagram's review process. For more information, you can check the Instagram Help Centre.
Reported by GetHuman-bellalsk on Monday, August 1, 2022 3:50 PM
Hello, I'm Guy Tamir.
I recently received a notification that my Facebook account was disabled. I've reached out via email to understand why this happened as I believe I haven't violated any Facebook policies.
I now suspect that my account has been compromised.
A business page advertising creams named "Đại PH47 +1 Oce5784" has appeared, which does not belong to me. It seems like someone has gained unauthorized access to my account and is using it to promote products.
The business page is in a language I do not understand and the products being advertised are not mine.
I kindly request assistance in restoring my account, removing the unauthorized business page, and changing my password to prevent future breaches.
I also received a security alert email about an unusual login during a time when I was not active. This further confirms my suspicion of hacking.
I'm seeking your help in resolving this issue promptly. I've been a Facebook user since [redacted] and have always followed the platform's guidelines.
Thank you for your attention and support.
Reported by GetHuman-guytamir on Monday, August 1, 2022 5:13 PM
I recently left a comment on my Church's Facebook video, only for Facebook to flag it as a violation of their standards. The video featured our minister, Mr. Brandon, but there was nothing controversial or negative in my comment. I find it frustrating that Facebook can dictate what we discuss in our personal conversations. Why should they have the authority to censor innocent interactions while allowing inappropriate content to go unchecked? I've had enough, and I'm considering leaving Facebook for good. I don't see the value in a platform that suppresses freedom of expression. Thankfully, there are other options available that respect users' rights to share their thoughts openly. Goodbye, Facebook - there are better platforms out there that uphold true freedom of speech.
Reported by GetHuman7687842 on Monday, August 1, 2022 8:14 PM
My Facebook account has been disabled, and I disagree with Facebook's decision. I need help recovering my account. The notification mentioned that I disagreed with the decision on August 1, [redacted]. Typically, it takes just over a day to review the information provided. Currently, my account is not visible to others on Facebook, and I am unable to use it. What happens next is that Facebook will take another look at my account. If they determine that my account complies with their Community Standards, I will regain access. However, if they find that my account does not meet their standards, it will be permanently disabled, and I won't be able to appeal the decision again. Logging out from Judy Ann Flores Gutierez.
Reported by GetHuman7688891 on Tuesday, August 2, 2022 3:32 AM
In the evening, I followed the instructions given in the afternoon. The code was generated, but after changing the password, an error message appeared. It seems like there is an issue with generating the Facebook code. I'm concerned that my profile may have been hacked. I've waited as advised but still face this problem. I am eager to reconnect with the world through Facebook, as it is a platform I cherish. Please address this issue promptly so I can access my profile. Thank you.
- Joydip Burman
Reported by GetHuman7021681 on Tuesday, August 2, 2022 2:36 PM
I encountered an issue yesterday when I commented on a Facebook video and received a message stating it violated community guidelines. This morning, while trying to share music on Facebook, I was informed my account was locked. I have followed the instructions provided by Facebook throughout the day, but I am now unable to generate a login code. I am aware that you are addressing this matter, and I kindly request a prompt resolution so I can access my Facebook profile. My contact number is [redacted], email address is [redacted], and recovery email is [redacted] I believe my account may have been hacked and hope for a speedy solution to this issue. Thank you, Joydip Burman.
Reported by GetHuman7021681 on Tuesday, August 2, 2022 2:45 PM
I need help recovering my disabled account due to being hacked. I keep receiving a message saying my post violates Community Standards on child exploitation after someone changed my password. I am unable to access the support form as it redirects me to the same message. I fear losing years of memories stored on Facebook of my family, kids, and wedding. There seems to be no way to contact anyone at Facebook. I just want them to investigate that I was hacked and assist me in regaining access to my account. I have never posted inappropriate content and am desperate to recover my cherished memories for my kids to enjoy in the future. I have exhausted all options, including emailing them, but to no avail.
Reported by GetHuman7690092 on Tuesday, August 2, 2022 3:24 PM
On Tuesday, July 26, [redacted], a friend alerted me that my Facebook account was hacked, showing two inappropriate posts on my timeline. Upon trying to access my page, it had been deactivated. Despite not seeing or sharing the questionable posts, I reached out to Facebook for assistance using the app and received a message stating the decision to disable my account was final.
The notification mentioned unusual activity on my account, hinting at possible unauthorized use. I own a small, woman-run business and LGBTQAI+ supportive, with multiple pages on Facebook and Instagram promoting my venture and empowering women in roller derby. My accounts hold precious memories, including my wedding, pets, and family gatherings, essential for my business advertising now halted due to the disablement.
I believe my accounts were compromised through hacking, as indicated by the unfamiliar content violating Community Standards. I am seeking help from Facebook and Instagram to restore access to my personal and business pages to continue developing my enterprise. Facing significant stress over this situation, I am eager for a resolution and prompt communication from the platforms.
Reported by GetHuman7690470 on Tuesday, August 2, 2022 5:06 PM
My personal Facebook account, along with my artist and business pages, has been disabled. I've lost access due to an alleged violation involving a post that supposedly exploited children, something I strongly deny. I am eager to have my profile reinstated, but I have hit a dead end on the platform. I keep encountering a message stating my profile is under review, leaving me unable to do anything further. Unfortunately, I have been unable to find a way to email or contact Facebook to address this issue.
Reported by GetHuman-trippnin on Wednesday, August 3, 2022 12:41 AM
Please unlock my Facebook account as soon as possible.
Hello Facebook Team, I am currently unable to access my Facebook account as it has been locked. I have tried verifying my identity by uploading my ID, but unfortunately, it has not been confirmed by the Facebook team yet. I have also linked both my phone number and Gmail account to my Facebook profile. I kindly request your assistance in recovering my account.
Thank you, Facebook Team.
Reported by GetHuman-shivaams on Thursday, August 4, 2022 11:14 AM
Good afternoon,
I need assistance.
My account got disabled after being hacked due to clicking on a security warning I thought was from Facebook. Hackers posted content against Facebook's community standards on my timeline, resulting in my account being disabled. I've never faced issues with Facebook before. Despite appealing the decision unsuccessfully, the loss of my account means losing precious photos and memories of my late mother, along with my business page, Lulu's Canine Services, linked to the account. The situation is overwhelming, and I am desperate for help.
Account Name: Sinead Taggart Cooley
Business Page: Lulu's Canine Services
Email: [redacted]
Location: Ireland
Please assist me.
Thank you,
Sinead Taggart
Reported by GetHuman7695905 on Thursday, August 4, 2022 1:44 PM
Dear Facebook team,
I am unaware of the specific reason my ID was disabled by Facebook. I have always made an effort to comply with all the policies set forth by Facebook for using social media accounts. I changed my profile picture to the Indian flag to commemorate the 75th Independence Day in support of Prime Minister Modi's campaign. Shortly after, I received a message from Facebook stating that my account was suspended for 30 days. Facebook requested various verification processes such as selfie videos, contact number, OTP, and identity proof, which I promptly provided. After some time, my ID was reinstated. However, today in the afternoon, it was disabled once again unexpectedly. I would like to understand the legal grounds for this latest disablement. My ID contains personal photos that I would like to retrieve. I kindly request the Facebook team to assist me with this matter.
Thank you,
P.K. Sharma
Reported by GetHuman7696566 on Thursday, August 4, 2022 5:27 PM
APPEAL:
Hello Facebook Review Team, I am writing to address my suspended Facebook account. I have submitted an appeal for the recovery of my account, but I have not received any response from your team. It has been several days now since my account was suspended, and I believe there may have been a misunderstanding leading to the decision that my account should be permanently disabled. I kindly request your assistance in resolving this matter promptly. Thank you, Facebook.
Reported by GetHuman7697909 on Friday, August 5, 2022 2:40 AM
Hello, I am Harrell Harvey Piper. A few weeks ago, my account was hacked, leading to its closure. Despite my attempts to reopen or create a new account, it was unexpectedly suspended. I am unaware of the specific reason behind this action, as I have not violated any community guidelines. I have evidence in the form of a screenshot of the individual responsible for hacking my account. My previous iPhone 6s has been replaced by an Android Moto Stylus with a new phone number: [redacted]2. I am frustrated about losing access to my posts, friends on Messenger, pictures, and approximately 6 to 7 years of memories due to this incident. I had invested considerable time in games like Coin Master, which are now inaccessible. I can be reached at either [redacted], [redacted], or [redacted] I hope for a swift resolution to this matter, allowing me to continue using Facebook and Messenger without any repercussions. If not, I will cease using META Facebook and Messenger. Thank you.
Reported by GetHuman7698032 on Friday, August 5, 2022 4:15 AM