Facebook Customer Service Issues

Archive 1639

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1639. It includes a selection of 20 issue(s) reported April 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My Facebook account is currently locked. To regain access, I must input a code that should be sent to either my email address or phone number. I have verified that both of these contact details are accurate and updated, yet I have not received any codes via either method. I have made numerous attempts to unlock my account on various days without success. I am unsure of how to proceed since I am not receiving the necessary codes to the correct email and phone number.
Reported by GetHuman7320250 on Saturday, April 9, 2022 3:53 AM
Hello, Facebook Team, I am reaching out because my Facebook account has been locked due to an issue confirming my identity. Unfortunately, I have no means to verify myself. Please assist me in unlocking my Facebook account. Alternatively, I would appreciate receiving a code via email or phone number to regain access. It's vital because this account is connected to my other social platforms. Your understanding and help are highly valued. Details of my Facebook account: Email: [redacted] Date of Birth: 15/11/[redacted] Owner's Name: Abdul Ahmad Priya Kumari Request: Change the locked Facebook account status.
Reported by GetHuman7320398 on Saturday, April 9, 2022 5:53 AM
When I log into my account, I see this message. Can someone please assist me with this issue? "2 of your posts go against our standards on child sexual exploitation. Learn more about our decisions and see what you can do. No one else can see these posts. Repeatedly violating our Community Standards can cause further account restrictions. If you think that we've made a mistake, you can disagree with the decision." 8 Apr Your post goes against our Community Standards on child sexual exploitation 8 Apr Your post goes against our Community Standards on child sexual exploitation
Reported by GetHuman7320567 on Saturday, April 9, 2022 7:56 AM
I wanted to warn everyone about a Facebook scam going around. Someone posing as a friend on Facebook asked for a code, then hacked my account, changed the email and password, and now they're reaching out to people on my messenger list pretending to be me to hack more accounts. The phone number linked to this scam is +[redacted][redacted] from Nigeria. I'm a British citizen, and both my friends and partner have reported the hacked account to Facebook, but unfortunately, we haven't received any assistance yet.
Reported by GetHuman7320629 on Saturday, April 9, 2022 8:40 AM
I recently received an email stating that my Facebook account password was changed using my phone number, but I didn't do this. I'm now unable to receive verification codes on my phone, as none of the listed phone numbers or email addresses are mine. I tried to submit pictures of my driver's license for identity verification, but the process wouldn't go through. How can I regain access to my account? Thank you.
Reported by GetHuman7320696 on Saturday, April 9, 2022 9:30 AM
Hello, I recently had my Facebook account compromised on April 6, [redacted], at 8:18 PM in Sydney, NSW, Australia. The unauthorized access occurred using Edge (Chromium Based) on Windows. After receiving an email notification from Facebook regarding the suspicious activity - which included the uploading of inappropriate content - I promptly reported the incident. Despite following Facebook's recommendation to request a review for my disabled account, I have yet to receive any updates or assistance from the platform. I am seeking help to recover my Facebook account.
Reported by GetHuman-attarcaf on Saturday, April 9, 2022 11:09 AM
I am having trouble accessing my Facebook account. After attempting to log in, a message appears stating, "Kartikey, you disagreed with the decision on 29 April [redacted]." It mentions that my account is under review and not visible to others on Facebook. The notification further explains that there will be another review to determine if I am old enough to use the platform again. If I am deemed old enough, I will regain access; otherwise, my account will be permanently disabled.
Reported by GetHuman7320832 on Saturday, April 9, 2022 11:11 AM
I recently experienced a distressing situation where my Instagram account was hacked and linked to Facebook Business. Fortunately, Facebook swiftly resolved the issue by removing the hacker. Despite reporting it to Instagram, the hacker misused my personal photo to send fraudulent messages promoting a Bitcoin service under the username kathleen_crypto1. This breach not only violated my personal property but also subjected my followers to harassment via illicit messages. Furthermore, after extensive efforts involving four consecutive 18-hour days of investigation and submitting substantial evidence, both platforms deleted my @vintagecushions account. This incident has caused me significant stress as Instagram has not been as efficient as Facebook in handling the matter. My account, established in [redacted], plays a crucial role in my business, vintagecushions.com. I urgently require assistance in recovering my Instagram account linked to Facebook. I am prepared to provide extensive proof of the hack and appreciate any support you can offer. Thank you for your attention to this matter. Sincerely, Nichollette Case #: [redacted][redacted]
Reported by GetHuman7321181 on Saturday, April 9, 2022 1:59 PM
Hello, I have a profile under the email address [redacted] for our business. Yesterday, the profile (Lauren Cole) was flagged for violating community guidelines. I have lost access to my account, while the business page (Liberty Heating and Cooling LLC) is still up. However, I am unable to access any messages on it. I am concerned that someone may be targeting my account or if I unknowingly did something wrong. We are a new company trying to market ourselves and retain leads. Your assistance is greatly appreciated. Thank you. - LC
Reported by GetHuman7321457 on Saturday, April 9, 2022 3:33 PM
I am having trouble accessing my Facebook account on my new phone due to my broken iPhone. The issue lies in the verification code needed from the Authenticator App, now a requirement for Facebook. After downloading the Google Authenticator App and obtaining the six-digit code, I find myself stuck in a loop. I cannot access my FB account to retrieve the QR code needed. I have spent hours trying to solve this and feel frustrated by being mandated to use the Authenticator App. Your assistance is greatly appreciated!
Reported by GetHuman-tarasaya on Saturday, April 9, 2022 4:12 PM
Hello, I believe there has been a misunderstanding with my account. It appears to have been disabled for violating Facebook's community standards. I have important photos stored on this account, so I kindly request for it to be reinstated. I am willing to provide any necessary identification to verify my identity. My name is Joemar Palasigue and my email is [redacted] I have unfortunately forgotten my email password, but I have photos to help in the retrieval process. I appreciate your assistance in resolving this matter promptly. Thank you.
Reported by GetHuman7321587 on Saturday, April 9, 2022 4:14 PM
I need help with my Instagram account. Instagram hasn't been helpful, and I hope Facebook can assist me. I was prompted to enter my birthday to "be a part of my community," but I didn't want to share my real birthday, so I used my horse's birthday (she is 10). Unfortunately, my account got disabled because it detected me as being under 13. I'm actually 16 years old (born 11/05/[redacted]). Whenever I try to appeal, I encounter an error message. My account username is miracle_videography. I'm unsure if it's linked to my email, but I can provide any necessary information to prove ownership. I really just want to regain access to my account.
Reported by GetHuman-rbhawatt on Saturday, April 9, 2022 4:59 PM
Hello team, I wanted to inform you that my Facebook page "राजस्थानी DJ" has been hacked by a person named Sarfraz, who posed as a Facebook sponsorship proposal. The hacker requested permission to advertise on my account through the Facebook Business Manager, gaining ownership of my page in the process. Now, the hacker has removed my access. I kindly request your assistance in investigating this matter and restoring ownership and admin role of the page to me. Please see the screenshots attached for your reference. Thank you, Bhagraj Devasi
Reported by GetHuman7321949 on Saturday, April 9, 2022 6:25 PM
My Facebook account under the name of Bea Greene seems to have changed my main email and phone number. When I try to log in, it doesn't recognize the old passwords I used. My cell number listed on the account should be my primary contact, but it shows a TextNow number. When I called the TextNow number, it rang for about 10-20 seconds before a voicemail mentioned the TextNow subscriber.
Reported by GetHuman7322033 on Saturday, April 9, 2022 6:49 PM
I am having trouble accessing my Facebook account using my email, phone number, or password. Despite my friends confirming that they can still view my page unchanged, I myself cannot log in. In early March, I received an email notification, supposedly from Facebook, stating that a new password was created on March 11th, [redacted], at 5:30 a.m. (PST). The email indicated the device used was an iPad, with an IP address located in Palm Desert, California, US. Since then, I have been unable to regain access using the updated login information. Any assistance would be greatly appreciated.
Reported by GetHuman-tsamnick on Saturday, April 9, 2022 7:21 PM
I purchased bras from TheNinjaBeauty.com and received them approximately 30 days later. I ordered XL, but the size I received fits more like a medium. I've contacted support at TheNinjaBeauty.com three times looking for a return address for a refund, but after my third request, I received a response saying, "you got the size you ordered." I explained in my reply that although it's a quality product, it's still too small, and I need a refund, but I didn't receive any further responses after sending six emails. I even offered to exchange it for a different size but still didn't hear back. It's disappointing to have received only one response out of the six emails I sent. My experience with this Facebook-sponsored site is not good.
Reported by GetHuman7322327 on Saturday, April 9, 2022 8:26 PM
I suspect my account has been compromised after receiving a suspicious Instagram message from a friend asking for help to recover their account, which turned out to be a hacker. Now, my own account has been compromised. I'm currently struggling to reset my password on Facebook as the reset process seems confusing and unhelpful.
Reported by GetHuman7322390 on Saturday, April 9, 2022 8:54 PM
Dear Virpal, I wanted to inform you that your account has been locked. We have detected some unusual activity, which may indicate unauthorized access. For your security, your Facebook profile has been hidden, and you will not be able to access your account at this time. - Username: virpal dhaliwal - Date of Birth: 2nd April [redacted] - Email: [redacted] - Contact: [redacted] Thank you for your understanding.
Reported by GetHuman-palidhal on Saturday, April 9, 2022 9:16 PM
I am having trouble logging into my Facebook account as it keeps saying it's locked and requests identification to confirm my identity. Unfortunately, I no longer have access to the email and phone number associated with the account. I have created a new email address and would appreciate if a recovery link could be sent there. Please review my feedback and address this issue promptly. Thank you, Facebook team.
Reported by GetHuman7322651 on Saturday, April 9, 2022 10:51 PM
Hello, I hope this message finds you well. My name is Makram Rasheed, and I am Lebanese, currently residing in Qatar. My Instagram account was unexpectedly banned, despite not violating any of Instagram's rules. I have tried to find solutions through Instagram's help, but have been unsuccessful. My account holds precious memories, including photos of my late brother. I kindly ask for your assistance in resolving this matter, as I value my Instagram and Facebook accounts and have always followed the rules diligently. Thank you for your help in advance. Instagram account: makram.rasheed Thank you.
Reported by GetHuman-makramra on Saturday, April 9, 2022 11:02 PM

Help me with my Facebook issue

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