Facebook Customer Service Issues

Hello, I have encountered a persistent issue with the Facebook interface ever since the new design was released with features like dark mode around [redacted] or [redacted]. Despite reporting this 'bug' to Facebook twice in [redacted] and once in [redacted], there has been no resolution so far. The problem is that I cannot see who is currently active even though my active status is enabled. This issue persists on both the browser and the mobile application. I have tried various troubleshooting steps such as restarting my phone, logging out and back in, clearing cache and data, logging in on different devices, using different IP addresses, and resetting my Facebook settings to default. Although my friends confirm that their active status is visible to others, it appears that this issue only affects my account or specific accounts. As a temporary measure, I have added contacts to the "Turn off active status for all contacts except..." list, but I am seeking a permanent solution from Facebook. I remain hopeful that this 'bug' will be addressed soon. Thank you for your assistance. Best regards

Hi FB Support Team, I want to report some suspicious activity on my FB account. I believe my account may have been hacked because I can't log in (FB ID: [redacted]) and I receive an error message (see enclosed screenshot). The Instagram ID mentioned in the error message is not mine or someone I know. This issue needs to be addressed and resolved as soon as possible. Please investigate this matter promptly as I suspect my account has been compromised. Your prompt response is crucial to help me resolve this situation and protect my personal data on FB. I look forward to hearing from you soon. Thank you, Dushyant Parmar FB ID: [redacted] Mobile Number: [redacted]

Subject: Facebook Account Recovery Appeal Hello Facebook Team, I am reaching out regarding my suspended Facebook account. Despite submitting an appeal for account recovery, I have not received any response from your team. It has been several days now, and my account is still facing the issue of disagreement with the decision, leading to a possible permanent disablement. I kindly request your prompt attention to resolve this matter at your earliest convenience. Thank you.

Dear Facebook Team, My name is Jamal Ali, and my Facebook account was disabled due to not following the community standards. I believe this action was a mistake. I have provided my government-issued ID for verification purposes. Please review it and unlock my account as it is essential to me. Thank you, Facebook Team.

Hello, my name is Kenneth E. C. and a while back, my Facebook account got hacked several months ago. Since then, I've been without Facebook. I'm an elderly person and all I want is to retrieve my pictures and friends. Unfortunately, the hacker put an authenticator on my account, preventing me from accessing it. Despite some assistance from Facebook, the authenticator was not removed, and I've been unable to log in. I've provided my driver's license as proof and am willing to do so again. When I attempt to log in with my phone number, it goes to someone named Tun N., not me. My son is Adam C., and his number is [redacted]. My email is [redacted] Please assist me in recovering my account, as it appears to be disabled at the moment.

My friend recently fell victim to a scam on Facebook. She was contacted by someone claiming to be a friend who needed a code to access their account. Unfortunately, my friend provided the code, resulting in her own account being deleted. She has submitted her driver's license to Facebook’s help center but has not heard back or been able to recover her account. If anyone can assist, it would be greatly appreciated. Her name is Jean P., you can reach her at [redacted] or email her at [redacted].

In December [redacted], my Facebook account was hacked, and I received an alert via email from FB. I managed to regain access by changing my password and email back to the primary one. After this, FB restricted my account, preventing me from posting for 72 hours. During this time, I discovered unauthorized charges on my credit card for FB ads. I reported this as fraud to FB, providing evidence from my credit card statements. FB then fully restricted my account, blocking access to both my personal and business pages. Despite following the verification protocols and submitting my ID as requested, FB informed me they had 30 days to review my account, but they did not do so. After a few days past the review period, I found my account disabled, including my business page. Despite my attempts to seek help through the portal, I was unable to submit an appeal. FB never addressed the fraudulent charges made by the hacker. In frustration, I tried to create a new account, which was successful briefly before also being disabled. I feel unfairly punished and banned by FB for their failure to address my disputes and verification process, resulting in the loss of the following I had diligently built for my business.

I recently received an email asking if I changed my password on Wednesday, which I did not. Worried about a possible hack, I changed my password. However, Facebook has locked me out despite verifying my email [redacted] I attempted to regain access by changing my password, but I remain locked out. I am frustrated and upset by this ordeal, especially since I believe providing my photo ID is unnecessary. My friends have not encountered such requirements during similar situations. Being unfairly locked out of my own account is distressing. I urge Facebook to unlock my account promptly as I rely on it daily and need it for communication. Hackers must stop targeting innocent users who use the platform honestly. Please resolve this issue swiftly so I can access my account again.

Recently, I purchased a new phone and now I can't access my Facebook account because I need an authentication code, but all my other devices were logged out and now require two-factor authentication. I've attempted changing my password and looking for a usable code everywhere, but haven't had any success. This account holds sentimental value as it contains memories with my late parent. I provided Facebook with my driver's license for identification, but as I don't use my legal last name on the account, it didn't match up. How can I reach Facebook to verify my identity and recover access to my account?

Subject: Appeal to Reactivate Disabled Facebook Account Hello, my name is Tanvir Rifat. I am reaching out regarding my Facebook account, which was disabled on December 30, [redacted], without any explanation. I was informed that I am not eligible to use the platform, but I believe this may have been a misunderstanding. I have been trying to appeal this decision, but unfortunately, due to limited staff during the COVID-19 pandemic, I have been unable to submit a request. I was informed that if I do not appeal within 30 days, my account may be permanently disabled. I have tried to reach out by email and attached a copy of my National ID card for verification, but I have not received any response yet. My account holds sentimental value and is essential to me. I kindly request your assistance in resolving this matter promptly. Thank you for your attention and support. Best regards, Tanvir Rifat

Dear Sir/Madam, I have been using Facebook for 6 years now. Unfortunately, I have not received a verification code and am unable to access my account. Facebook is very important to me, so I kindly request a reset of the code or to login without one. Please reset the third-party app and provide access using my mobile number and password. Facebook Name: D J Khon Babu Verified Name: Jiaur Rahman Email: [redacted] Mobile Number: +[redacted]62

To whom it may concern, I am reaching out regarding my adult son, who has been missing for approximately 4 years. We have limited contact through a page on your website. He has a history of drug use and was last known to be in Georgia and Jacksonville, FL. Recently, my daughter attempted to check on him and discovered that his Facebook page has been deleted. This has raised concerns that he may have passed away or disappeared due to his substance abuse. We are currently retracing our steps and reaching out to various authorities for assistance. His name is Richard Lee Rogers Sr., born in Iowa, and has lived in Albia, Jacksonville, and Newnan, GA. We are in touch with the Coast Guard, law enforcement, and other agencies. Any information about his missing Facebook page would be greatly appreciated. You can contact me, his mother, at [redacted] or [redacted]. Thank you for any help you can provide. His date of birth is 8/9/67. Thank you.

My Facebook account has been disabled because they say I posted something against their community standards. I haven't posted anything inappropriate on Facebook or any other social media platform. I haven't even uploaded a photo to my account in the last 1-2 years. When I try to log in, they ask for verification but I can't input the code sent to my registered mobile number. Facebook claims they can't send the code, even though I receive it when I press the "send code" button. I can't access my account, request a review, or get help from the Facebook community. Please consider my request, Facebook team.

My Facebook account got locked after I mistakenly clicked on the 'secure your account' link in an email from Facebook. It turned out to be due to somebody trying to change my password without my knowledge. I provided my ID as requested but didn't realize a special code was sent to me for login instead of a password. I accidentally changed my password again before using the code, which didn't work. I searched for a way to contact Facebook support but found no suitable email address. Despite sending my ID again, no response has been received. I'm stuck in a loop on the help pages and unable to regain access to my account.

I am having difficulty opening a new account. Despite multiple attempts over the past three months, I am unable to proceed. The system keeps indicating that I am entering incorrect information, including my name or password. As a 91-year-old, I am certain of my own details. My Facebook account, where I had [redacted] friends, was removed due to a post about certain political figures. While I understand the issues, I believe in freedom of speech. The process seems robotic and challenging, especially since I do not have access to a mobile phone for verification codes. I miss interacting with friends like Richard Shapiro on Facebook and find other platforms like Twitter less user-friendly. I would appreciate a review of my situation to regain access to Facebook. Thank you. - James R. McCLURE.

Hello, my name is Kylee Anderson. I was incarcerated from January 27, [redacted], and released on January 26, [redacted]. I am unable to access my Facebook account linked to phone number [redacted] and email addresses [redacted] and [redacted] The Facebook notifications were sent to [redacted], and I have maintained this account for over 10 years with a profile picture of myself and my daughter, Mackinlee. Even though I can see my profile from a friend's account, I am unable to log in. The profile link is www.facebook.com/kylee.anderson3. Both email addresses are still active, but the phone number is no longer in use. I am eager to regain access to my Facebook account, last accessed on January 27, [redacted]. I can provide a photo of the profile picture and any other necessary details. My Instagram account is still active as well. I would greatly appreciate any assistance in recovering my account. Thank you for your help.

My Facebook account under "Joe Dalfonzo" has been hijacked by a criminal who is trying to scam my friends. They are posing as me and asking for Amazon gift card purchases for my supposed niece. Despite reporting the scam to Facebook, no action has been taken. The scammer has even changed my password, preventing me from regaining control. This situation is causing my friends to be targeted. I need guidance on how to effectively contact Facebook about this issue.

In October [redacted], my account got hacked, and friend requests were sent to some of my friends. Despite changing my password, I couldn't log in the next day. The email address I used for registration is no longer active. I tried to use my current email address for recovery, but it's only for that purpose. I submitted my driver's license and marriage certificate, which are approved ID forms, but two emails claimed they weren't accepted. I'm worried about the hacker accessing my information and past passwords and want to regain access to my account.

Hello, my Facebook account has been hacked. I've tried various methods to recover it, including seeking help on Twitter, calling Facebook, and emailing them, but to no avail. This account is important to me as it contains precious photos of my late mother. Unfortunately, I lack expertise in handling computer issues. Furthermore, this account is linked to my business where I spend money on advertising. I recently changed my phone number from [redacted] to [redacted]. After the hacking incident, I created a new account, but it has been deactivated by Facebook. I urgently need assistance in retrieving my old account.

On January 25, [redacted] at 1:45 am, I encountered an issue with my Facebook account when I clicked on Messenger. A pop-up message appeared, stating that my session had expired, and I was logged out. When attempting to log back in on Facebook, I discovered that my password had been changed. Despite following the steps for an account recovery, including uploading my ID, my attempts were unsuccessful. I also tried using my phone number, but a different name appeared. I want the Facebook security team to lock the hacker out of my account and provide me with a link to regain access. This is crucial for me to stay connected with my family in Colorado while residing in Arkansas. Your prompt assistance with this matter would be greatly appreciated. Thank you, Jamie.