Facebook Customer Service Issues

Subject: Disabled Facebook and Instagram Accounts Dear Facebook/Instagram Team, I am Sanjeev Pawar A., a long-time user of Facebook and Instagram. Recently, I discovered that my accounts were disabled for unknown reasons, despite not engaging in any malicious activities. I kindly ask you to review my case. I have attached the required photo for verification. I apologize for any delays in my response as I am currently recovering from Covid and under medical care. Thank you for your understanding. Sincerely, Sanjeev Pawar Email: [redacted] Phone: +[redacted]82

I accidentally enabled two-factor authentication on my Facebook account without realizing it. Despite not setting up trusted friends or saving backup codes, I encountered issues after a computer upgrade when Facebook didn't recognize my new IP address. I entered my password, but then got stuck in a loop requiring a 2FA code I never obtained. Emailing FB security multiple times has yielded no response. Facebook's Help Center doesn't address this problem; all I need is for someone at FB to disable 2FA so I can regain account access. Speaking with a FB representative resulted in no help and a refusal to offer customer service contacts. I urgently need access to manage frozen pages and complete pending Marketplace transactions. Being locked out of my account on all devices is causing significant inconvenience.

Hello, I previously had a Facebook page called LVT Flooring UK under a business suite account with the same name. Unfortunately, the business account was hacked, and I was demoted to an employee status while two hackers became admins. To rectify this, I created a new business account called LVT Flooring UK Ltd. I tried to transfer my FB page by removing myself from the original business account, but instead, my page vanished from my personal account, and I lost control. If you check my FB Page, LVT Flooring UK, you'll find my mobile number, my address, and all the photos that I can prove are mine. I would like to regain control of the page, delete the hacked business account, and re-establish it to add my page again, essentially restoring my original setup before the hack. Additionally, I have an Instagram account linked to the hacked business account, which the hackers disconnected. This account mirrors my lost FB Page with the same photos and personal information. Thank you, G. B. - LVT Flooring UK

Hello Facebook team, I am experiencing trouble logging into my Facebook account as it appears to be locked. The system is requesting that I confirm my identity by uploading my ID, although I have already linked both my phone number and Gmail account to my Facebook profile. I kindly ask if there are any alternative methods available to recover my account. Thank you for your assistance. Account information: Name: Raj Date of Birth: 06/08/[redacted] Phone: [redacted] Gmail: [redacted] Password: MAHTOBHAI

About a year ago, I had an account, [redacted], but I couldn't access it as someone else took control. So, I created [redacted] However, I recently got a new phone, and after struggling with it for two months, it only accessed the [redacted] account. Now, a scammer has taken over that account, posing as me and holding the guitar logo. I am unable to reclaim it despite my attempts. How can I regain access to it to prevent the scammer from deceiving more people?

Review Requested Hello Facebook Team, I submitted my ID as proof of identity to your team, as requested. Following that, I received a notification stating "Review Requested," but my account remains inaccessible. My Facebook account is significant to me as it contains personal documents. I kindly ask for your assistance in reopening my account. Thank you. Account Number: [redacted] Password Number: [redacted]

‎Hello‎, I wanted to share that on January 25, [redacted], you expressed disagreement with a decision on Facebook. Typically, it takes slightly over a day for us to assess the information provided. At this time, your Facebook account is not accessible to others, and you are unable to use it. Moving forward, we will re-examine your account; however, please be aware that due to the impact of the COVID-19 pandemic, our review process may take longer than usual as we have limited staff available. If your account aligns with our Community Standards, you will regain access to Facebook. Conversely, if it is found to contravene these standards, it will be permanently deactivated, and further appeals will not be possible. Please sign out of ‎ساجد‎'s account. Your Instagram and Facebook accounts were disabled due to non-compliance with Community Standards on Facebook. You have the option to appeal this decision. I kindly request that my account be reinstated. Thank you.‎

I am in trouble, and I need your help. I lost my phone along with the sim card that was linked to my account. Someone else now uses that sim card and account. As a result, my account password has automatically changed, and I can no longer access my account. I have important photos stored in that account, and I am worried about the misuse of my information. I desperately need to regain access to my account. Please assist me by asking any necessary questions, as I have lost both the phone and sim card associated with the account. Your help in this matter would be greatly appreciated.

Hi Facebook team! I would like to request access to my account since my phone is currently being repaired, and I am using a temporary phone. I can't use the authentication code generator on my original phone, which has all my data, including the codes needed to log in. Despite uploading my ID and passport, I am still unable to access my account. I have been without access for a week, and Facebook is essential for me. My account name is shanan fanfare. Please assist me in retrieving my account. Thank you for your help.

Hello, On January 9, [redacted], I was a victim of a hacker who removed me as the administrator of my verified page using my documents, tricking me into paying for advertising that led me to seemingly identical pages to Facebook ADS. After the initial assistance, the page was left without an administrator and with a name different from my surname: Prevale. ID: [redacted][redacted] Could you please help me restore my administrator access so that I can reset everything as it has always been for years? The page has always been called Prevale with the URL: facebook.com/prevaledj and linked to my verified Instagram profile: instagram.com/prevaledj I hope for your prompt assistance. Thank you very much, and good job. Carlo P.

On Friday, January 21, [redacted], my Facebook account was hacked by someone in China, even though I live in Michigan, USA. After Facebook emailed me about the unauthorized access, I regained control of my account by verifying my identity with a photo ID. The troubling part is that the hacker posted an inappropriate video, resulting in my account being labeled as "review requested" and locked for 72 hours. It's frustrating that despite confirming the hack, I'm facing consequences for content I didn't share. I simply wish to regain access to my account and enhance its security measures. It's distressing to think I might lose precious memories of my daughter and deceased childhood friend stored there. I urge assistance in expediting the review process and unlocking my account promptly. Facebook has proven challenging to contact, with unresponsive email communications prolonging this ordeal for a week.

My nephew, Gage Merritt, is unable to access his Facebook account under the username gage.merritt.18 after it was hacked. Despite attempting to report the issue through the Help Center using his email [redacted] and phone number [redacted], the account could not be located for recovery. I advised him to input his username gage.merritt.18 instead of email or phone number to initiate the recovery process successfully. However, upon visiting facebook.com/login/identify on his usual device, he was presented with two accounts linked to the hacker's phone number, making it impossible to identify his legitimate account. The hacker has already erased Gage's photos, bio, and unfriended several contacts, posing a security risk. Strongly believing this problem requires human intervention, I seek assistance to restore the account's rightful owner and prevent further breaches. I appreciate any help in resolving this matter promptly. Sincerely, John Otto facebook.com/john.r.otto

I recently upgraded my phone and am having trouble accessing my Facebook account that I've had for over a decade. Unfortunately, I can't remember the password, and I no longer have access to the original email used for the account or the phone number associated with it. When trying to log in using my name "Tiffany Ann," the security question about naming a friend doesn't match any of the options provided. My cover photo features the Yellow Submarine album cover by the Beatles, and I mention my Instagram account gracesmom.xo. I reside in Northbridge, Massachusetts. I desperately need help retrieving my account as it holds precious memories of my late brother and children. My associated email is [redacted], and the phone number is [redacted], both of which I no longer have access to. Any assistance would be greatly appreciated.

Hello Facebook Team, I'm encountering issues with accessing my account. I attempted to join a group that required signing in, but I couldn't recall my login details. Despite having the Facebook app on my phone and staying logged in always, I haven't used this particular account in years. After multiple unsuccessful login attempts, I accidentally triggered a security lockout, making it seem like my account was compromised. I reached out to my original email provider for access but was denied due to security protocols. It's frustrating because I am the rightful account owner. Since I linked my Google account as an alternative login method in the past, I find it puzzling that Facebook doesn't offer this option for reactivating my account. I've tried reaching out to Facebook customer support and sent numerous emails without success. I hope this forum can provide the assistance I need to regain access to my account. I'm just a user who made an error, not a malicious actor. Thank you for your attention. I eagerly await your response. Best regards, M.T.

Over three weeks ago, my Facebook account was hacked, and FB disabled it. After going through the verification process, my identity was verified, and I reset my password. Unfortunately, the hacker added multifactor authentication and their email to my account. Although I changed my password and added my email back, I am unable to access my account due to the multifactor authentication. Despite multiple emails to Facebook, I have not received any response.

I recently faced an issue with my Orange server that led to my Facebook Messenger account being inactive for 7 weeks. This problem also affected my Apple Mac computer. Despite submitting all the required documents, including a copy of my passport, I am still unable to reconnect to Facebook Messenger, which has been crucial to me. My deadline to resolve this is February 2nd and I am adamant about not switching to Zoom. The lack of communication has left my contacts worried, and the holidays were difficult without access to my lifeline, Facebook. Being a disabled war pensioner at my age, this situation has been distressing. A friend from the US even contacted authorities out of concern. I urgently need assistance in English to regain access to my account.

My girlfriend's Facebook account was hacked, resulting in her account being disabled due to a photo posted by the hacker. Despite Facebook's claim of being unable to send a security code to her phone, she is receiving the code but unable to input it due to the system error. She is in urgent need of accessing her account to prevent its deletion, especially because her Sensy business account is linked to it. She is looking for assistance in recovering her account by either linking an email account or bypassing the phone number verification. Due to the time-sensitive nature of this issue, she is hoping to speak directly with a Facebook representative who can help her verify her identity and regain access. Thank you for any help in resolving this matter before the deadline of 11 days from today.

I encountered a problem on a Facebook page regarding government grants, leading to my screen going black. Believing I was chatting with a Facebook tech to resolve the issue and reset my account, it turned out to be a hacker who has since taken over my account. The hacker has changed all passwords, emails, and phone numbers, and is now impersonating me. Unfortunately, I am not very tech-savvy, but I can verify my account through a video call showing pictures of me and my sons. Please contact me at [redacted]. The hacker has blocked me from my original account, and despite trying to create a new one to regain access, it only directs me to the new account. The hacker is also using my Facebook to compromise my other social media profiles. They called me from 1-[redacted], demanding payment within a few days. I need help recovering my account back from these impostors.

I am having an issue with my Facebook page being accessed by someone else. They have changed the recovery email and phone number, and now the account looks like it belongs to someone else. The URL is facebook.com/richard.fielder.[redacted], but it has Daniella Williams Fielder's picture and name. I have tried following Facebook's guidelines to fix this, but I am not able to sign in to the account. It seems like I am stuck in a loop with the automated system and cannot get a real person to help me with this problem.

Dear Sir, My name is Sandeep Singh. Some time ago, I fell victim to fraud. As a Battleground Mobile India player, I contacted a teammate for UC purchase, who requested my Facebook ID since my game account is linked to it. Unfortunately, I trusted this person and shared my Facebook ID, leading to them obtaining an OTP sent to my phone, allowing them to access and alter my Facebook account. This hacker changed my profile picture, email, and phone number, eventually gaining control over my Instagram and game accounts as well. I reported this incident to the cybercrime authorities, providing them with details. I spoke with Mr. Tandon, the head of cybercrime, who shared your email for assistance. I have attached evidence, including previous and altered photos on my account, as well as screenshots of the changes made by the hacker. I urge you to either recover my Facebook account or permanently disable it to prevent further tampering. Please respond promptly. Thank you, Sandeep Singh