Facebook Customer Service Issues

My account has been suspended unfairly. I want to address the issue regarding the reported content on live streams involving inappropriate material. Despite my efforts to report such content regularly, I feel overlooked and mistreated with the suspension of my account. It is frustrating to witness inappropriate conduct on the platform and not see any action taken, while facing consequences myself. I value transparency and wish to be informed about the outcomes of the reports I submit. I am contemplating closing multiple accounts and participating in the "Boycott Facebook" movement due to the lack of fairness in this situation. I hope to receive a response to address these concerns promptly.

My account was maliciously hacked on January 8th, and I have been unable to stop it. The hacker has access to my personal and business contacts, as well as my identification documents. Despite my attempts to recover the account through the provided methods, the hacker's email listed as a contact allows them to regain control each time. I have informed you of this issue, but it persists. I even provided a different ID as proof of identity, but including the hacker's email renders it ineffective. To address this urgent matter, I request that you grant me exclusive access to the account using my email address only: [redacted] I have involved the FBI due to the seriousness of this mail fraud incident. It is crucial that I regain control of the account promptly to prevent further compromises and reassure my clients. The affected accounts belong to Dale Angel Hall, All Star Pet Grooming, and All Star Pets.

I am seeking assistance to appeal the disabling of my Facebook account. On the morning of December 16th, my account was compromised by a hacker who accessed my ad account and violated Community Standards. The hacker gained access by using my email obtained from a data breach, performing two-step verification around 1:50 am, and requested a code to my email while I was asleep. The IP address traced back to Media Comm has been reported to their abuse department. I have appealed the ban, submitted my ID for verification, and provided screenshots of relevant emails and timestamps. I also have evidence of spam/scam emails from the hacker group received over the weekend. As a marketing company owner, this issue is preventing me from servicing my clients. I value the platform's rules and opportunities and sincerely hope for a resolution to restore my accounts and permissions. I appreciate the chance to address this matter and seek a solution. - Ovie Moore

Dear Sirs, I am reaching out for assistance regarding my Facebook account under the name Mercedes Rivera. On December 28th, [redacted], I attempted to log in from a different computer and faced difficulties. Resetting my password did not resolve the issue, prompting me to input codes from friends for verification. Concerned about a possible hack, I contacted Facebook. Subsequently, my account was blocked, and despite following instructions via email at [redacted], I have been unable to regain access. I provided my ID for verification and tried using a temporary password sent, to no avail. Attached are screenshots of my account status and communication with Facebook. I am eager to understand and resolve this situation to preserve years of memories and connections on my account. I appreciate your attention to this matter. Thank you, Mercedes Rivera

On December 29 - 31, [redacted], my Facebook profile was unexpectedly deleted. I have been struggling to reach out to Facebook for assistance in restoring my account, but have faced challenges. I am not very knowledgeable about technology, so navigating Facebook can be difficult for me. Upon realizing my profile was gone, I unintentionally created a new one. However, I would like my original profile with all its content, including photos and history, to be reinstated promptly. This is important to me as I have close friends I can no longer connect with. The new profile lacks any personal details. My name is Caesar C Bolchini, and, initially, there was a typo in my first name (Carsar instead of Caesar). I am unsure if this correction reflects throughout Facebook. My middle name is Clark, and I can't recall if I used it during the profile setup. Your assistance in resolving this matter would be greatly appreciated.

Dear Sir, I am writing to request the reactivation of my account under the name Pratik Khot. I sincerely apologize for my error and kindly ask for your prompt assistance in reactivating my account. I have uploaded a photo with the requested code. I acknowledge sharing a viral picture was a mistake, and I promptly removed it. I strive to create positive content and never intend to offend. I assure you that this incident will not recur. I appreciate your consideration and understanding. Account Details: Name: PRATIK KHOT User ID: pratik_r10_ Mobile Number: +[redacted]49 Email Address: [redacted] Thank you for your time and cooperation. Sincerely, Pratik Khot

Hello, I'm Mariah Noelani Chun from Oahu, Hawai'i. On January 15, I received a scam message from "Instagram Support Team" offering a blue verification badge. After clicking the link and providing login details, my account was hacked. The hacker demanded money to return my account, threatening to sell it. I received a message from a number with a screenshot showing access to my account. I want to clarify that the suspicious activity on my account came from Seattle, WA, not from me in Hawai'i. My registered email is [redacted], and my phone number is [redacted]. Despite my attempts to recover my account through Instagram, I'm unable to bypass the hacker's backup codes and two-factor authentication. Regaining access to my account is crucial for my career and personal memories. Please help me reclaim my Instagram account Mariiah.hnc. Thank you, Mariah Chun

I am having trouble accessing my Facebook account because the address on my identification does not match the one on my account. Despite submitting multiple documents, I have not received helpful responses from Facebook. The process has been frustrating as they claim there is nothing they can do. I am unable to access my account, even after providing my ID. Facebook won't allow me to use facial recognition or contact people on my account to verify my identity. I have two-step verification, but I cannot access the code generator as I have lost my phone. Although I can reset my password through my email, I am still unable to access my account. It is vital to me as it contains important photos. I have offered to do a video chat for face-to-face confirmation, but Facebook has not cooperated. I have submitted various forms of identification without success, and I am unsure how to proceed.

Hello, my account has been suspended and I have submitted a Facebook Account Recovery Appeal. Unfortunately, I have not received any response from the Facebook Team. It has been a few days already. I disagree with the decision to permanently disable my account. I kindly request assistance in resolving this matter promptly. I am a genuine user of this account and believe there was an error in your security system that led to the disabling of my profile. I have provided all necessary identification to support the reopening of my Facebook account. I hope my appeal is reviewed and my account is reinstated soon. Thank you.

My Instagram business account was compromised, and the details were changed by an unauthorized user. They are now scamming many of my followers. Due to security details being outdated, I am unable to regain access to my account after five years. The scammer set up an authentication system preventing my access. I seek assistance in reclaiming my account and identifying the perpetrator to stop the harm being caused.

My name is Michael B. Email: [redacted] Phone: [redacted] I have been struggling to sign into my account for a few months now due to it being hacked. Despite changing my password, I am unable to access the account as it sends verification texts to my old phone. I have tried numerous times to resolve this with Facebook support but have not received any assistance. The lack of communication is frustrating, especially considering the size of the company. I would appreciate it if someone could reach out to help me regain access to my account. Sincerely, Michael B. Louisville, KY

I have been attempting to regain access to my Facebook account for over a year without success. I am frustrated and considering sending certified copies to further prove my identity. I deleted the original email associated with my account years ago and frequently change cell numbers. Despite having my current email added to the account, I cannot bypass the two-step verification system to log in. I have unintentionally created multiple accounts associated with my Gmail and am willing to delete them to retrieve my original account, which holds valuable trucking pictures and contacts. I have repeatedly provided pictures of my driver's license and passport but still need the verification method changed. I can answer security questions and identify some past contacts on my account, but I no longer recognize all due to the high number of friends. I seek assistance in recovering my account and disabling the two-step verification to regain access.

I am struggling to access my Facebook account. The name on the account is Max Louise Crone. Yesterday, my account was hacked, and the hackers changed the email and password, blocking my access to Facebook and Messenger. They are now reaching out to my family and friends. To ensure my safety and privacy, I have created a new account. I urgently request that the Max Louise Crone account be deleted as it contains personal photos, work information, and my location. This situation is affecting my mental health and increasing my anxiety, especially concerning the safety of my children since I live alone.

My Facebook individual account was hacked on 17 January [redacted], and I have been locked out since. Despite receiving emails like "Thank you for submitting your ID," I am still unable to regain access. The email from Facebook Security provided a link and a code to recover my account. They also advised changing the password and enabling two-factor authentication to enhance security. Additionally, they mentioned the option to download information from one account before deleting it if I had created another account after losing access. The email included helpful links to guide me through the process.

I recently reviewed my checking account and identified an unauthorized charge. I attempted to reverse previous transactions on the marketplace that led to this charge. After contacting the individual responsible for the charge, who claimed to be the shipper, I was informed that a blower had been shipped to me without authorization. I questioned how my debit card details were obtained for this purchase, which puzzled the sender. They suggested I contact you for assistance. I prefer not to cancel my debit card until I am refunded the $[redacted].62 for the unauthorized blower purchase. I am concerned about my debit card information being saved from previous transactions. It is important for me to have the unauthorized charge refunded promptly and ensure that my financial details are not stored without consent.

I am seeking assistance to reactivate my Facebook account named Don Demchak, as I encountered issues logging in and had fallen victim to a hacker posing as a Facebook representative when attempting to reset my password. Unfortunately, this individual accessed my system and made unauthorized purchases through my PayPal account tied to Chase bank. Despite efforts by Geek Squad, Verizon, and Facebook's reactivation form, my account remains dormant. Restoring access would greatly aid my communication as I am currently undergoing medical treatments and on dialysis. Any support from Facebook would be highly valued. For further contact, please reach me at [redacted] or call [redacted]. Thank you for your attention to this matter.

A few days ago, I attempted to log into my Facebook account and encountered an issue with my password. After going through the password reset process due to receiving a suspicious activity notification from Russia, I found that my account details had been tampered with. My email accounts and phone number were removed, replaced by an unfamiliar foreign phone number for account recovery. As I am not in Russia and did not make these changes, I am urgently seeking assistance to regain access to my account. This situation is concerning as I rely on Messenger for work and need to inform my contacts about the issue. Your help in securing my account is greatly appreciated.

I have been facing the same issue for over 6 months now. I originally wrote about this problem in August but got busy. I am still locked out of my Facebook account, not because of an incorrect password but because I am not receiving the two-factor authentication code. I set up two-factor authentication 3 years ago after my account was hacked. Recently, I re-downloaded the Facebook app due to crashes, and now I cannot log in as I don't receive the authentication code. Possibly it's because I deleted the authenticator app. I cannot recall if I turned off two-factor authentication, and I can't access my profile to check. I have tried resetting my password and verifying my identity without success. I contacted Facebook customer service, but they do not offer phone support. Any advice would be appreciated. Thank you.

Hello Facebook Team, I would like to report that my official Facebook account has been disabled mistakenly. I kindly request your team to enable my Facebook account as it is crucial to me. Despite trying everything, my account remains disabled, and I have faced numerous issues without assistance from Facebook. Your prompt review of my account will be greatly appreciated. Name: Zobayouar Rimon Email: [redacted] Date of Birth: 15/05/[redacted]

I need assistance with regaining access to my Facebook account. It was locked on January 8, [redacted], due to a security concern. Initially, my passport was rejected, but my driver's license was accepted for identity verification. After receiving an email from Facebook to recover my account, the provided link for the recovery process is not functioning correctly. Despite multiple attempts, the link just redirects me to re-submit my ID. Recently, on January 20, [redacted], when trying to access my account, it no longer prompts for ID confirmation but requests a mobile number that I no longer have access to. I am looking for guidance on how to proceed with account recovery. I am willing to provide any necessary details to confirm my identity as the account owner. This account holds cherished memories from my teenage years that I wish to preserve. Any help would be greatly appreciated.