Facebook Customer Service Issues

Hello, I would like to report that my Facebook personal account has been disabled. I have not posted any content related to child exploitation. Moreover, I have not posted any content for quite some time. My concern is that my account also manages a business page and ads account. Since my personal account was disabled, I cannot access my business page, ads account, or create new ads. I have received an email stating that my personal account has been removed from my business page, leaving it without an admin. Additionally, I am unable to add a new admin from my other Facebook account. I suspect that my account may have been compromised, as I received notifications of logins from Japan and password recovery attempts that I did not initiate. I kindly request assistance in resolving this issue. Thank you, Voon

Hello. I am experiencing an issue with my disabled Facebook account. It has been under review for approximately 20 days. Despite being informed that after 30 days it will be permanently disabled, I have not yet received any response from Facebook. My personal account was disabled for allegedly violating policies regarding child sexual exploitation, although I have not shared any such content. Additionally, I have not posted any content for quite some time. I am also unable to access my business page and ads account linked to my personal Facebook account. Since I am the sole admin of the business page, the removal of my personal account has left the page without an admin, preventing me from adding another account. There are indications that my account may have been compromised, as I have received emails about logins from Japan and account recovery attempts that I did not initiate. I hope for assistance in resolving this matter promptly. Thank you for your attention to this issue. Best regards, Voon

I received this email regarding my blocked Facebook account: "Facebook Hi Suzy, It's possible someone accessed your Facebook account. To protect your account, you'll need to answer a few questions and change your password next time you log in to Facebook. For your security, no one can see you on Facebook until you've secured your account. Thank you, Facebook Security Team Secure your account now." When I click on "Secure your account now," I am not able to change the email address or phone number. An incorrect email remains and I can't edit it. I need to regain access to my account quickly as I have vital information on Messenger that I need to retrieve urgently. PLEASE HELP IMMEDIATELY.

My Facebook account is closed, I sent my passport and received a code that is not working. It's urgent. Willing to pay for quick service. Facebook Message: Thank you for helping us verify that you are the rightful account owner. To complete the account recovery and regain access to your Facebook, click on this link: [redacted]. You can also use the following code as a password to regain access: [redacted] For security reasons, the link and code to unlock your account will expire on [redacted]-01-27 at 02:40:23. We recommend changing your password once you log in. Learn how to do it here: [redacted] For added security, consider enabling two-factor authentication. Learn how to activate this feature here: [redacted] If you created a new Facebook account because you couldn't access the previous one, remember you can only have one account. We can't assist in merging accounts, but you can download a copy of the information before deleting one account: [redacted] Best regards, Facebook Security This message was sent to [redacted] upon your request. Facebook Ireland Ltd., Attention: Community Operations.

Last night, a lady named Johnson Harriet approached me, claiming to be a realtor. She offered to pay me $[redacted] through Cash App or Zelle in exchange for posting rental and property ads for her for 2 hours a day, 4 days a week. I posted the information she provided, but upon further investigation, I realized the address she gave me led to a wooded area, not a property. I messaged her to confront the issue, but my account got disabled before I could remove the listing. I didn't know she was dishonest until then. I informed her of the situation and intended to delete the post but couldn't due to my disabled account. I was planning to report her as well. Please assist me in resolving this matter and restoring my account, as I strive to comply with all guidelines.

There is an individual going around hacking Facebook accounts and engaging in a money scam. He asks for IDs and Facebook information claiming it is legal and free, then accesses the accounts to change passwords and steal personal information. I had to create a new page and report him to Facebook. He's harassing people through my inbox and pretending to offer money. This situation is extremely concerning as he is sharing personal details and even had someone show up at my house. If this issue is not resolved promptly, I may have to involve the police to investigate and put a stop to it. I kindly request for my account to be deactivated to prevent further harm.

Before logging in, I changed my old password through the "Forgot Password" option. Now, my account has been deactivated or hacked because I hadn't logged in for a few weeks. I am being asked to get help from three trusted contacts to confirm my identity during login, but I never selected these people as trusted contacts. Unfortunately, I have no way to contact them as they are only online friends. How can I regain access to my account if I cannot verify with these contacts? I am at a loss. It would be helpful if Facebook could suggest different friends from my list for verification purposes, instead of the ones currently suggested. I feel helpless. How can I verify my identity to regain access to my Facebook account? Facebook should provide alternative methods for authentication in situations like mine.

Hello, I am Joseph Senoga Richard, and I am experiencing issues accessing my Facebook account under the name of Joseph Senoga Richard with the login email [redacted] Recently, when my phone was not working, I used different computers to access Facebook. Now that I have my phone back and want to use it to log in, I realize I had already changed the password. I have been unsuccessfully trying for four days to reset the password and regain access to my account. The phone number associated with my account is +[redacted]65. When I tried using it, I received a message stating there is no account linked to that number. I am reaching out for assistance in resolving this issue and regaining access to my Facebook account. Thank you for your help, Joseph Senoga Richard Email: [redacted] Phone: +[redacted]65

Hello, my name is Nora, and I had an account under the name Pasteles Nora Edith. A month ago, I received an advertisement from Facebook stating they would be checking my personal account due to a supposed inappropriate post. Consequently, they disabled my personal Facebook account (Nora Meléndrez) and my business Instagram account (Pastelesnoraedith_). Although my business Facebook account was visible to others, I couldn't access it as they were conducting a review. Three days ago, they took it down. Facebook claims that my accounts were disabled because I violated the rules. I strongly believe that someone hacked my account, and the accusations from Facebook are unjust. I am seeking assistance in recovering my business accounts as they contain all my records. Your help would be greatly appreciated.

I am having trouble accessing my Facebook account. I am unable to reset the password as it is not sending me any codes for the recovery process. I had to create a temporary account to try to access my old account but now I cannot even access the new temporary account as it keeps saying the password is incorrect. I have tried everything and I am starting to worry if my account has been hacked. Both my old and new accounts have the same phone number associated with them. Is there any way you can help me with this issue? My old account that I am trying to regain access to is under the name Granny Teens, and my new account is under Tina Ellis. Thank you.

Hello, this is my official account. Today, after linking my Instagram to my Facebook account, both accounts got disabled. I am unable to log in now. I have always followed Facebook's community guidelines and did not do anything wrong on my official account. Can you please help me recover my personal Facebook account and reactivate both my Instagram and Facebook accounts? I have never posted any illegal or inappropriate content on either platform. Thank you, Facebook team.

Hello Facebook, I am Gary B. Agdeppa, the owner of the Facebook account gary.agdeppa. I am concerned as my account has been unexpectedly disabled. I was using it without any issues before going to bed last night. When I tried to access it around 2:30am PST on December 30, [redacted], I realized it was disabled. Facebook helps me alleviate anxiety by connecting with friends and exploring the app. I am hopeful that you can assist me in reactivating my account as I believe I have not violated any community standards. I have provided my passport ID, TIN, and Driver's License for verification purposes. I appreciate your prompt help in resolving this issue. Thank you.

Dear Kalu, I wanted to inform you that as of January 2, [redacted], your Facebook account is currently not visible to others, and you are unable to use it. We typically need just over a day to review the provided information. Rest assured that we will reevaluate your account shortly. If it turns out that you meet the age requirement, you will regain access to your account. However, if we determine that you are still underage, your account will be permanently disabled, and you will not be able to contest this decision further. Thank you for your understanding and patience during this process.

Someone pretended to be my close friend on Messenger and tricked me into giving them a 6-digit code to unlock their alleged Facebook account. As a result, my account got hacked, and the hacker changed my email and phone number associated with my account. I have precious memories of my daughter spanning 25 years on that account, and it's crucial for me to recover it. I've been advised to get a new phone and install anti-malware software. Please, I urgently need assistance to regain access to my account. My email is [redacted], and my phone number is [redacted]. Your help is greatly appreciated. Thank you, Paul Grubbs.

Hello everyone, My Instagram account username is gvancikak, and it has been disabled for almost 7 days now. I usually post normal pictures of myself, and I can confirm my identity through the email confirmations I have already sent. I do not engage in spam or advertising. I am reaching out to understand why my account does not meet Instagram's criteria and to request reactivation. I have not participated in any prohibited behaviors such as unsolicited contact, impersonation, or posting infringing content. I kindly ask for assistance in restoring my account. Thank you. Best regards, Gvantsa K.

I would like to elaborate on why my Instagram account was wrongly deactivated: my username is gvancikak. I only share regular pictures of myself, and I have already provided email confirmations to demonstrate that I am a genuine user. I do not engage in spamming or advertising. I am seeking assistance in understanding why I do not meet Instagram's criteria and to have my account reinstated. I do not engage in prohibited activities such as unsolicited contact, impersonation, or posting infringing content. I kindly request the reactivation of my account. Thank you. Best regards, Gvantsa Kakiashivili.

My Facebook page was compromised on December 29th. Despite following all the steps provided by Facebook's Help Center and Ad Manager, I have been unable to reach a real person at Facebook to address the hacking of my account. This issue is causing me to lose money daily as I cannot link my Instagram to my page. I am simply requesting that Facebook restore my admin access to my page. Despite scheduling 6 phone calls with Facebook customer support based in Malaysia, none of the calls have been kept. Each time I mention the missed calls, they request me to schedule another appointment. Although I managed to remove the hacker from my account, I find myself locked out of my own page. The hacker was granted access, ousted me and other admins, changed the email associated with the account, and began running ads using my credit card information stored on Facebook. The lack of customer support from Facebook is incredibly frustrating considering their immense financial success. My page addresses healing childhood abuse and trauma, yet I now feel mistreated by Facebook, spending excessive time trying to regain control over my own platform.

My Facebook account was deactivated recently due to an issue with a video posted from my profile. Despite never violating any rules, my account was deactivated, and subsequently, my Instagram account linked to it was also disabled. I have provided all necessary information, including my ID photo and verification codes, to Facebook support, but have yet to receive a response. Restoring access to my Instagram account, even temporarily, is crucial to me. Any assistance you can provide in escalating this matter would be sincerely appreciated. Thank you for being my final option for help in this urgent situation.

Dear Amit, I received your disagreement with the decision made on January 5, [redacted]. Our standard process usually involves reviewing your information in just over a day. Your Facebook account is currently not visible to others, and access is restricted. Next steps involve a reevaluation of your account. If deemed old enough, you will regain access to Facebook. However, if it is determined that you are still not of age to use the platform, your account will be permanently disabled without the possibility of further disagreement. Please be patient as we conduct our review. Thank you.

Hello, on January 1st, my Facebook account was hacked, and I am still struggling to regain access. The hackers enabled 2-factor authentication using a code generator app, preventing me from getting the necessary codes. Although I managed to change my password, the issue persists because my old phone number was set as the primary contact, and my current number is now secondary. I cannot receive the SMS verification code on my current number, creating an obstacle to logging back in successfully. Despite entering the correct email and password, Facebook keeps prompting me to verify my identity using the old phone number. I have been attempting to find contact information for Facebook support without success. Any assistance would be greatly appreciated. Thank you.