Facebook Customer Service Issues

On December 9th, Facebook disabled my account for 30 days. I expected to regain access on January 3rd, but I received notification that my account remains disabled. The reason stated is a violation of Community Standards related to a listing in the marketplace for a book featuring male models. I had this account since [redacted] and had over [redacted] friends. I am disappointed by the decision and would like to appeal and have my account reinstated. Any guidance on how to contact Facebook for an appeal would be greatly appreciated. Thank you. Best regards, M. Peacock.

I am extremely frustrated as my Facebook account was disabled on December 9th for 30 days, after I requested a review. I expected to regain access on January 3rd, but was recently notified that my account remains disabled with the message stating it did not follow Community Standards. Unfortunately, Facebook will not review this decision due to too much time passing since the account was disabled. I had been using this account since [redacted] and had accumulated over [redacted] friends. My suspension was a result of listing a gay interest book on Marketplace featuring male models that did not reveal private areas. I am seeking guidance on how I can contact Facebook to appeal for the reinstatement of my account. I appreciate any advice on this matter. Thank you. - Michael P.

Hello, I have been experiencing issues with my Facebook account for the past two days. I deleted the app to free up phone storage, but upon re-downloading it, I couldn't log in due to multiple failed attempts. Now, my account seems to be blocked, and I am being asked for a 6-digit login code for two-factor authentication which I can't find. I have tried to verify my identity by uploading my driver's license multiple times, but I haven't received any assistance after 24 hours. Additionally, I am getting notifications and emails in French, which is confusing as I don't speak the language. My account is missing from search results, and I fear it may be permanently disabled. I have valuable memories on it and I am willing to provide legal documents to prove my ownership, but I really need help from a representative. Thank you.

Hello, last night my email inbox and my Facebook account were hacked. First, a new password was requested, and then the primary email was changed, allowing access to my emails. Despite my efforts to secure the account, I cannot regain access. The Facebook support I contacted only provides unhelpful links. I am unable to verify my identity with an ID or my phone number to recover the account. I seek assistance.

My account was compromised, my name is Jessi Z. I've lost access completely! Everything was fine on Facebook, then I got suddenly logged out and was told my registration had expired. I tried my password several times, but it didn't work even though it was correct! I attempted the Forgot Password option, but it didn't work because a second email was listed that I don't recognize, and I couldn't receive the code via SMS since my old phone number was still linked and I never received a code. I have exhausted all options and I am in desperate need of help! The person who hacked my account changed my email, password, and even posted my profile picture. I tried to have my mother-in-law access the email from my account, but she receives 40 messages a day and can't keep up. No matter what I do, I can't regain access!

I've been unable to access my Facebook account since Sunday. The issue started when I was logged in on my laptop, then Facebook prompted me to confirm my identity through last login verification. I've tried unsuccessfully on another device and couldn't recall the last four comments or use the option to ask three trusted friends for a code. I suspect my account may have been hacked or that my phone has a virus. Despite changing my password multiple times, I remain locked out. I urgently need to regain access as I am an admin of a group. Are there alternative methods to confirm my identity or contact Facebook for help? Please respond to me via email at [redacted]

Subject: Disabled Personal Facebook Account Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account. It was disabled citing a violation of Facebook Community Standards. I have submitted all the necessary identification proofs to support my appeal for reopening my Facebook account. I kindly request you to review my appeal promptly and reinstate my account at your earliest convenience. Thank you. Regards, Ahmed I. Email: [redacted]

My account has been compromised, and the profile picture has been changed to a black flag. Additionally, I am unable to access my business page, which is concerning as the account may be permanently disabled in four days. Both my personal and business pages showcase the repairs we offer, and customers are trying to reach me, but I cannot respond. I've created a new account to communicate with some customers, but accessing my business page remains an issue. This is Sandre. I've dedicated eight years to build my business on Facebook, investing significantly in advertising. It is disappointing that I can't even reach out to Facebook for help.

I enabled the "end-to-end encryption" switch on my Facebook Messenger app, hoping to have more private chats with my friends. However, I didn't understand what this feature really was, and now I can't find the conversation with my friends. I'm concerned because it seems to have vanished from my messages. Can Facebook clarify what end-to-end encryption does and why I can't access my conversation?

I am experiencing ongoing difficulties trying to recover my Facebook account. Despite following instructions precisely, when I click on the provided link, I receive an error message stating it doesn't exist. After attempting to use the code provided as my password, I am unable to change my password as instructed due to being locked out of my account. I am eager to regain access to my Facebook account. **Original Message from Facebook:** Hi Pauline, To ensure we can contact you once we've reviewed your ID, we need to verify your email address. Use the one-time verification code: [redacted]. Please disregard this email if you did not request a code or share it with others. Thank you, The Facebook Security Team. Hi Pauline, Thank you for confirming your access to your account. To complete the recovery process, please follow the provided link: [redacted]. Alternatively, log into Facebook and use the code: fWQf2f3bLi as your password. For security, the links and code will expire on [redacted]-01-24. Kindly change your password once logged in. We recommend enabling two-factor authentication for added security. Please note, merging accounts is not possible, but you can download your information before deleting an account. Thank you, Facebook Security.

I need assistance regarding my Facebook accounts. Recently, my husband's account got temporarily suspended for breaking "Community Standards" right after I set it up for him. I uploaded his photo and changed the account name to include both of us, but now my account got blocked, leaving me frustrated and unhappy. Back in August [redacted], my original FB account was hacked by someone from Nigeria, preventing me from recovering it as they changed the password, phone number, and email address. This hacker has been using my account to ask for money from my contacts, which is distressing. I tried to create a new account with a slightly different name/nickname, but my email address was changed, and I couldn't receive the verification code. I am a 68-year-old wife, mother, grandmother, and friend who relies on Facebook to connect with my family but has faced obstacles since August. I would greatly appreciate any help to resolve these issues and regain access to my accounts. Thank you for your attention to this matter.

My phone was stolen by a Lyft driver on Sunday. He deleted my Facebook account. I purchased a new phone on Monday and need to regain access to my social media profiles. I am unable to log into Facebook as it got locked due to adding a new phone while my email inbox was full. Despite deleting messages, I have not received any reset emails from Facebook. I have contacted the police about the stolen phone and now seek assistance in recovering my Facebook account. The error message indicated unusual activity, possibly due to getting a new phone or actions taken by the Lyft driver. I have removed the Nord [redacted] from my Google account, but it seems to still influence Facebook access. My account name is Janae Catt, and the associated email addresses are [redacted] and [redacted] Please help me restore access to my account by contacting me at the email provided.

Hello, my name is Kate. My account was hacked on December 28, [redacted], at 3:40 pm. A friend sent me a screenshot showing my account with an altered avatar featuring individuals in black attire with Arabian flags. Promptly, I followed the provided instructions to report the hack, changed my old password, and submitted photos of my documents from both my mobile phone and computer. I have been utilizing two-factor authentication for over a year for added security. Despite my efforts, my account was blocked rather than being recovered. I have been an active user on Facebook since [redacted] with no prior violations. I have several questions for your team: 1. Can my account be recovered? 2. What has happened to my data, and how can I ensure my documents, bank cards, and logins used on other applications via Facebook and Instagram are not compromised? 3. If I create a new page, how can I safeguard it from being hacked? 4. Are hacked pages usually deleted by your team? 5. Since my account held valuable information since [redacted], is it possible to retrieve it or transfer it to a new account? Best regards, Kate

Hello Facebook Team, My Facebook account was hacked, and the hacker tried to link it to an Instagram account under the username emmalevi_9glalp3, which is not mine. Now, my Facebook account has been disabled, and the Instagram ID is incorrect, belonging to ishookumar. I kindly request that the Facebook team reopen my account as this is a serious matter. Thank you. - Ishoo Kumar Instagram: ishookumar Mobile: [redacted] I am facing issues with my hacked account and I also want to address problems with other hacked accounts, including Facebook. [redacted]

Since November 21, [redacted], I have been trying to receive my money from the marketplace. I had to pay shipping costs upfront when sending out three items. Despite numerous messages, I keep receiving the same unhelpful response. I am frustrated because not only am I out the money for the products, but I am also out a significant amount for shipping. As a single mom of three, I cannot afford to give away items for free and cover shipping costs. I have provided evidence that the customers received their items on time, so where is my payment? I need urgent assistance because I cannot continue to be ignored. This situation is unfair and needs to be addressed promptly. I am hesitant to engage with the marketplace further out of fear of losing more money. I updated my payment information in case that was the issue, but the money has not appeared in my account. I have proof from my bank to support this issue, and I hope it can be resolved soon.

Dear sir, I am unsure why my account has been disabled. I believe I have not done anything wrong. I was using Facebook as usual, and suddenly my account was disabled after creating a post. If this is a mistake, please forgive me. I try to follow all the rules and regulations but may unintentionally break them. I have submitted all my required documents and kindly request you to reactivate my account promptly. I would appreciate the opportunity to continue using Facebook. Thank you, Md Imtiyaz Shikder. Account Name: Md Imtiyaz Shikder Email: [redacted] Phone: +[redacted][redacted] Date of Birth: 02-02-[redacted]

Dear Sir, I am unsure why my account was disabled. I have not done anything wrong. I regularly use Facebook, and suddenly my account was disabled. As far as I am aware, I have not violated any rules. I simply created a post, and then this occurred. If there was a mistake on my part, I ask for forgiveness. I strive to follow all guidelines while using Facebook, and although mistakes may happen unintentionally, I am not a malicious individual. I hope you understand my situation. Please reactivate my account promptly. I have submitted all the required documents. Kindly reactivate my account and grant me the opportunity to return to Facebook. Thank you, Md Imtiyaz Shikder Account name: Md Imtiyaz Shikder Email: [redacted] Phone: +[redacted][redacted] Date of birth: 02-02-[redacted]

In October or November, my account got hacked, and despite my complaints, I was reassured everything was fine. I created a new account but unfortunately got deceived by someone I befriended who took advantage of me by misleading me into giving them a verification code. Upon waking up, I realized my accounts were compromised, with someone else accessing my Facebook and Messenger. Upon numerous failed attempts to access my accounts, I discovered I was logged into a stranger's account. At this point, I believe it's best for both my accounts on Facebook to be deleted. It's disheartening to experience being hacked twice and realizing the security measures are lacking.

Hello, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the community standards. I have already submitted all the necessary identification to prove my identity. I kindly request you to review my account reactivation application promptly. Thank you. Name: Irshad Ahamad Email: [redacted] Date of Birth: 05/03/[redacted] Mobile Number: [redacted]

My Facebook account has been disabled and is under review for over 20 days now. I have not posted any content related to child sexual exploitation, and I haven't posted anything in a long time. However, my personal account being disabled is affecting my business page and ads account associated with it. I am unable to log in to manage my business page or ads, and I cannot create new ads. I received an email stating that my personal account has been removed from my business page, where I am the only admin. This has left my business page without an admin, and I am unable to add another account as the admin. I suspect my account may have been hacked because I received emails about logins from Japan and recovery attempts that I did not initiate. I hope for assistance in resolving this issue promptly. Thank you for your help. Best regards, Voon