Facebook Customer Service Issues

My primary account has been hacked, and the password was changed several months ago. I have important details and documents in that account that I urgently need to access. Despite multiple attempts to reset the password using my Yahoo recovery email, I have not received the password reset email. I can provide evidence to prove my ownership of the account by sending you various forms of identification. However, many of the photos within the account were privately shared with me. I believe that, given my line of work in customer service, you may have access to this information. For additional information, please contact the email address provided below, which is also the recovery email address associated with my account. The account belongs to Jericho Vasquez and does not have a display photo.

I am struggling to regain access to my Facebook account after losing access to both the 2FA authentication app and my mobile phone number. To recover, I must confirm my identity using real-life identification documents. I have submitted the form on Facebook's website three times now, with the first attempt being 1 month and 17 days ago. I received an email saying they would respond within 48 hours, but it has been over 1,[redacted] hours since then. This delay seems excessive, especially considering the previous time I tried this process, it took over a month. The email came from "Facebook Ireland Ltd., Attention: Community Operations, 4 Grand Canal Square, Dublin 2, Ireland." I am aware that pandemic restrictions in Ireland have eased as my dad works there. There should not be a two-month delay just because I missed their email. The recovery window is only two weeks, and given the volume of emails received daily, it is easy to miss critical messages.

I am having trouble accessing my old Facebook account. I am not receiving the security code because it is being sent to an old and inactive phone number. The alternative method provided is to contact friends for a code, which is not feasible for me as I am trying to reconnect with lost contacts. It would be much simpler if Facebook could send the code to the email associated with the account, which I still have access to. I would appreciate any assistance or guidance in resolving this issue.

One of my friends messaged me on Messenger, and although he's technically sort of family, he informed me about grants that could help me, which I have been seeking due to recent challenges. Initially, I thought he wanted my information to assist me, especially after seeing my GoFundMe page. It turned out the person who messaged me was not my friend; rather, someone who hacked his profile to target others. Despite numerous attempts to report this fake profile under the name Armound Brennan, the issue persisted. In response, I created a new profile under Armound Hernandez with the email [redacted] and phone numbers [redacted] and [redacted]. I am confident I can provide more details about my original hacked account than the responsible party. I would appreciate your help in regaining control of my account, banning the hacker, and securing my Instagram account, which faced a similar breach as my Facebook.

I'm facing a Facebook issue. There's a user called Shawn Eby who has been harassing my neighborhood on and off for three years. Recently, he's targeting Mr. and Mrs. Pierce, screaming threats about them ending up in jail and losing their children. Mr. Eby yells at all hours, day and night. Lately, he's posting about the Pierce family on Facebook, spreading false accusations. I sent in screenshots of his posts and even tracked down the true owner of a domain he's using without permission. I showed them to the real owner in hopes of getting the posts removed. Now Mr. Eby is sharing the family's home address online, which is concerning. When I tried to report this to Facebook, slander wasn't an available option.

I, Kathryn Dalton of Lincoln, along with my daughter Natalie, am facing issues with accessing my current email account due to other accounts being taken over by someone using my email address. I am unable to remember the login details for my current account as a result. I have tried reporting the unauthorized accounts on social media but they remain active. I urgently need assistance to deactivate these accounts created by an ex-friend in my name. One account under the name Kathryn Dalton, registered to Kirsty Davey of Lincoln, needs to be removed as it is not authorized. Additionally, my daughter is also having trouble removing the unauthorized accounts linked to mine. I am unable to manage this due to my health condition. The purple photo on my current account is valid, but the dancing photo associated with the Kathryn Dalton account needs immediate removal. Thank you for your help. Kathryn Dalton.

I recently realized that I can't see most of my sister's posts on Facebook, despite checking all the settings and even unfriending and re-adding her. Unfortunately, she recently passed away, and her account is now in memorial mode. I am unable to view many posts or comments on her profile, making me feel really upset. I have reported this issue to Facebook three times but have not received any confirmation that my reports have been received or addressed. I would appreciate any assistance in resolving this matter. Here is the link to her profile: [redacted], and here is mine: [redacted]. I just want to be able to access her profile and see all the content she shared.

I received a Facebook message from a close friend regarding harassment on their family. They shared a link that appeared to lead to the person's profile. Clicking it redirected me to a fake Facebook login page. Despite my attempts, I couldn't sign in, and my friend claimed it was working on their end. Days later, I completely lost access to my account; my phone number was removed, password changed, and even trusted contacts were unhelpful. Trying the ID verification failed because my Facebook name differs from my legal one, due to a past issue. I've contacted Facebook but received no help. According to the account activity, it's logged in from an unfamiliar location. This account holds sensitive information like cards, emails, and even my husband's memories. I'm in a panic and seek urgent assistance.

Dear Support Team, I am Khalilur Rahaman Riad, and my Facebook account username is [redacted]/[redacted]1. Recently, the Facebook community disabled my personal account and requested proof of ownership by uploading a valid ID. In compliance with Facebook's rules, I submitted a picture of my passport containing matching information. Despite this, I received a response stating that access to my account cannot be restored. Please review the provided document and verify the details to reinstate access to my account. This account holds significant importance for me, and I kindly request your assistance in resolving this matter. If I unintentionally violated any community guidelines, I sincerely apologize.

I'm Paula C. Glover, and I recently purchased a Moto G Stylus [redacted]. After installing the Facebook app on my new phone and no longer having access to my old phone, I began receiving authentication codes via text message. However, every time I tried to enter a new code into Facebook, I encountered an authentication problem. Despite attempting this for days and having the new phone for over a week, the issue persists. When I attempt to recover my account or input a code on Facebook, I either do not receive a new code or encounter authentication problems. Now, I've reached the limit of attempts and risk being locked out of my account. After struggling with this for more than a week, I just want to regain access to my account. Thank you.

My wife's Facebook profile, belonging to Kelly Forno, was hacked. It was evident when the account was disabled after the profile picture changed to a different language. Despite providing ID to reactivate the account, a message stating the decision cannot be reviewed was received. Kelly, a psychologist who uses Facebook for business, has tried to reach out to Facebook without any success. Urgently, her account needs to be reactivated to prevent losing business and valuable personal information.

My Facebook account got permanently disabled, alleging a breach of community standards. No details were provided for me to rectify it. I had numerous cherished photos and memories accumulated over the past decade. I believe I should have had the opportunity to address any misstep. It's perplexing as I never engage in any disruptive behavior on the platform. The lack of explanation from Facebook is disheartening. I'm seeking assistance in resolving this issue.

I have shared private adult images with consenting adults through direct messages and have been doing so for over a decade. I have never posted such content publicly or sent it to individuals without their consent. Despite this, my account was locked for three days on September 17, [redacted]. I don't agree with this decision as the images were only shared with willing recipients who appreciate them. Currently, my account is pending review for about a day. I am hoping to have my account reinstated promptly so that I can continue using Facebook. Thank you.

Yesterday, my Facebook account was hacked. I've been trying to recover it with some success. I managed to link my Gmail and received a code to reset my password. However, when I tried to log in using my browser, I was asked for a code from a code generator that I don't have. When I switched to the Facebook Lite app, my login details were automatic, but the app needed two-step verification with a code sent to my phone, which I have yet to receive after waiting for 3-4 hours. I'm feeling frustrated and tired of waiting for the code. Please suggest another solution to secure my account before the hacker gains full control.

Hello, my Facebook account has been hacked. The account name, password, and contact email have all been changed. Unfortunately, I can't access my registered email anymore ([redacted] / [redacted] - service is no longer available). My name is Laszlo Tobias, and now the account is named Hoàng Thị Thu Hiền with a clone named Nguyễn Thành Nhân (who is from Vietnam). The issue is that the hacker has kept my personal information, photos, and contacts, and is posting new content regularly in Vietnamese. Many friends have reached out to me about this. I've tried to report this to Facebook without any success. I want to regain control of my account or have it deleted as it has been illegally taken from me. The profile picture used now is also stolen. Thank you in advance. Laszlo Tobias.

Hello, Dear Support Team, I need assistance with accessing my Facebook account under the name Vesselina Chukarova. I had been using this account on my phone for two years until my phone stopped working, and now I can't remember the password to log back in. I have attempted to reset the password, but the only option provided is to send an email to my old Gmail account, which I no longer have access to. I have also tried to receive the reset link on my confirmed phone number, but it is not working. I am stuck in a loop where I can't access my account, but I really need to retrieve it as it holds precious memories with my friends. The email address I currently use is [redacted], and my active phone number is [redacted]. I am trying to recover the outdated email account vventsislavovaa@gmail, but it is not active in Gmail anymore. Could you kindly assist me in sending a verification code to my phone and guiding me on how to verify my account for recovery? I genuinely appreciate your help in advance. Thank you, Vesselina Chukarova

Hello, I hope this message finds you well. I am reaching out for assistance regarding my Facebook account under the name Vesselina Chukarova. Unfortunately, my phone, which I used to access the account for the past 2 years, is no longer functional, and I cannot remember my password. When trying to reset my password, the system only offers to send an email to my Gmail account, to which I no longer have access. I attempted to send the reset link to the phone number linked to my account, but it failed to verify me. I find myself stuck in a loop where I am unable to access my account, which holds valuable photos with my friends. I currently use [redacted] and my active number is [redacted]. I am attempting to reset my old account, vventsislavovaa@gmail, but this email is no longer associated with Gmail. I kindly request your assistance in sending a verification code to my phone and guiding me through the steps to regain access to my account. Thank you for your help. Warm regards, Vesselina Chukarova

Dear Sir or Madam, I am contacting you regarding an issue I am currently experiencing. My Facebook account has been locked and I am unable to pass the security check due to the outdated phone number associated with it. I recently created a new page called "e-shop" and successfully set up a business manager via my Instagram account, which resulted in my Facebook account being locked shortly after. Despite numerous attempts to unlock it, the only option provided is to enter a phone number that is no longer in use. I believe providing additional verification, such as listing my friends on the account, verifying my identity, and fulfilling any other necessary requirements, could help authenticate my ownership of the account. Some pertinent details that may assist in resolving this matter include my account name: Cherki BELFILLAHIA. I appreciate your attention to this matter and any assistance you can provide. Thank you for your time and consideration, Cherki BELFILLAHIA

Hello, I am experiencing issues with Facebook. I manage my work's Facebook page. Unfortunately, my 11-year-old account was deleted, causing me to lose all my data. I had to create a new account recently, but I am unable to log in on my phone because Facebook associates it with my banned old profile. Although I could briefly log in from my computer, now I am prompted to confirm my account through a phone number verification, but I can't receive the code because Facebook recognizes my device. I feel frustrated as I rely on this platform for work and have not violated any rules. Despite my attempts to recover my account, Facebook has not provided any explanation. This situation is hindering my ability to earn a living. I hope this issue gets resolved promptly.

I believe my Facebook account was compromised. I am unable to access it because my password no longer works. When attempting to recover the account, I discovered that the hacker altered my email and phone number, preventing me from regaining control. I urgently need assistance in restoring access to my account. If recovery is not possible, I would appreciate it if the account could be permanently deleted. The hacker is making unauthorized changes to my profile, including posting inappropriate content, causing me distress and concern. I am willing to provide any necessary documentation to resolve this matter. Previous Facebook account link: [redacted] Current altered account: yagya.regmi.50 Phone number associated with the account: [redacted]