Facebook Customer Service Issues

I need to update my old phone number on my account with a new one. My previous phone number, +1 [redacted], was from the time I lived in the USA, but now I reside in Sweden and have a Swedish number: +46 [redacted]88. It's important for me to access my account as all my pages, including those for my music and other projects on Instagram and Facebook, are currently inaccessible. Please contact me through the email linked to the account at [redacted]

Hello, I have been attempting to post a listing on Facebook Marketplace for a few days now, but unfortunately, each time my listing is disapproved. The reason given is that the item violates the Terms and Conditions related to selling Health Care products. I have noticed several similar Health Care products and other items being advertised on the platform without any issues. Despite pointing this out, I have not received an explanation for why my listing was rejected. It is quite frustrating that a large multinational company has not taken the time to address my concerns.

Good evening Facebook, I am writing to inform you that a third party has managed to hack into my account using my phone number: +[redacted]89. I had initiated a process to delete the account, which was supposed to be completed by 01/10/21, but the person regained access to the account. Today, on 09/09/21, I changed my password again (for the hacked account), but I am being asked for verifications that I cannot provide as they are not my information. I kindly ask you to remove my phone number from the account. Account: Parany Mbolidi Password: [redacted]

I recently fell victim to a scam where I unknowingly interacted with someone pretending to be a friend who claimed to help make money. Unfortunately, it turned out to be a hacker who deceived me into sharing my Facebook email and password. As a result, they changed my email associated with the account, leaving me unable to access both of my accounts. I am worried that the hacker might be using my account to deceive others, just as they did to me. Please assist me in regaining access to my accounts.

Our organization, MADD Hawaii, has two Facebook pages that we would like to merge. Unfortunately, we are unable to reach the individual who created the first page, which has been inactive for 11 years except for occasional community interactions. This inactive page continues to attract visitors, hindering the growth of our new official page, which only has about 30 followers. How can we consolidate these pages since we do not have administrative access to the old one?

Hello, I received a Facebook notification from a friend inviting me to become the admin of the Magee Musical Theatre Society Facebook page, where I am supposed to be the next President. However, when I tried to accept the offer, it didn't work. My friend has left the page already, leaving it without any admins. Moreover, my invitation notification has disappeared from my Facebook account. I apologize for reaching out now, but I was wondering if it is still possible for me to gain access to the page. Thank you. Best Regards, Ruairi

Hello, I need help urgently! I am trying to regain access to my Facebook account linked to [redacted] I rarely use this account, but I keep receiving an error message ([redacted]) about the access token. It indicates an attempted access from Birmingham in July, which I did not do. However, every time I click on the secure account link, it says it's expired. The issue started after I connected my Instagram business account to my personal one; now I suspect hackers. I am unable to verify using my mobile number and there's no option to send a link to my email for password reset. Worst of all, I am unsure if the hacker has disabled or deleted my account as my friends can't find me, even though my profile picture shows me wearing a facemask. Name: Vehisshia Cooper Email: [redacted] Contact number: [redacted] Please assist as I have lost all my precious photos and contacts. Thank you, Vehisshia Cooper

Hello, I recently sent an email requesting help with my hacked Facebook account. I believe the email I received was from you ([redacted]). Unfortunately, I am unable to respond to it. Please refrain from sending links requesting my mobile number to access my account as the hacker has changed all my details - email, password, and mobile number. Even when I input my mobile number, it says it does not exist. Upon requesting a link to be sent to my email, I discovered they changed it to a Hotmail email account beginning with "b" and ending with "q." My original email has always been [redacted] I am unable to access my account using any of my old details. Furthermore, in July, I received a security warning email from Facebook regarding someone accessing my account from Birmingham, a location I have not been to. The link provided in the email to secure the account has expired. I know the account linked to [redacted] was recently reactivated. Since I rarely use this account, I prefer to deactivate it to avoid hacking issues. Unfortunately, the one time I didn't deactivate it, I got hacked. Kindly assist me in regaining access to my account by sending a password change link to [redacted] I am extremely worried about losing all my personal photos and videos. Thank you.

My Facebook account has been hacked, and my credit cards have been charged through PayPal using information from my account. I've tried to verify my identity with a driver's license, but Facebook only acknowledged me once and sent a code. The issue is that it also sends a code to an unknown email, not mine. Every time I attempt to change my password, it doesn't work and asks for a code from my generator, which I don't possess. This account is crucial for my business, which has taken me four years to build with [redacted] followers, as well as all my Messenger contacts. My email for the account is [redacted], and my name is Julie Ellis. I urgently need to regain access as I use it to promote my business and advertise. Please contact me at (1) [redacted] in Canada.

Hello, I have completely lost access to my Facebook account. I was tricked by a user/business on Instagram who I believed was legitimate, but turned out to be a scam. They accessed my Facebook account and changed my password, leaving me locked out. They even requested a photo of my ID for verification, which I naively provided. I realize my mistake now. I am willing to upload a photo and a video of me holding my ID to prove my identity. The email associated with my Facebook is outdated, and I no longer have access to it to receive any verification codes. I just want to regain control of my Facebook account to restore normalcy. I will provide my current email address in the space provided. Thank you for your assistance.

Hello, my name is Rijve A. I am a prominent youth activist from Bangladesh and the co-founder of a nonprofit organization called Awareness [redacted]. Our nonprofit was recently featured in the Forbes 30 Under 30 list, and we have garnered global recognition and media coverage. Despite being a registered entity, our efforts to get verified on Facebook have been consistently rejected. We have followed all the necessary steps and submitted complaints in the past, but unfortunately, we have not received any response. This lack of verification is causing confusion among potential partners and funders, affecting our credibility. We are seeking urgent assistance to resolve this issue.

I have recently created a Facebook business page and account, but I am experiencing issues with the shop now button not functioning correctly. Customers are redirected to my website instead of being able to shop directly on the page. I utilize Shopify as my business platform and have contacted them about this matter, but they advised me to reach out here for assistance. Similarly, my Instagram business page is also not allowing customers to shop directly, and products are not syncing between my Facebook and Instagram pages. This discrepancy requires me to manually post on both platforms, which is time-consuming. When attempting to tag products on Facebook, I am unable to go to the shop section to tag items easily. The system states that I am ineligible to buy or sell on Facebook without clear reasons. In the business suite, my personal Instagram page is eligible for Instagram shopping, yet my business page is not. Furthermore, there is an unfamiliar account showing on the platform that is not associated with my business. These challenges are impeding the success of my business, and I would appreciate clear and detailed guidance to address these issues effectively.

Biki, Disagreement with Decision Hello, Biki! I noticed that you have some concerns about the decision regarding your account status on Facebook. Typically, it takes slightly over a day for us to evaluate the information provided. Currently, your account is not visible to other users on Facebook, and you are restricted from utilizing it. We understand that this can be frustrating. In light of the ongoing impact of the COVID-19 pandemic, our team is experiencing reduced capacity to review accounts promptly, which may result in delays in this process. Rest assured that we will reevaluate your account and determine whether it aligns with our Community Standards. If your account meets the standards, you will regain access to Facebook. However, if it is found to violate our guidelines, it will be permanently disabled, and further appeals will not be possible. Thank you for your patience as we work through this, and please ensure to log out from Biki Banerjee's account.

I have been unable to access my Facebook account for two weeks. Despite entering my username and password, I am not receiving the 2-factor authentication code needed to log in since I changed devices and deleted the Google Authenticator app linked to my Facebook account. I have tried sending different forms of ID for verification, but they were not accepted. I understand the importance of security measures, but I am unable to provide the exact information matching my government documents for my name and birthdate. My name and birthdate on Facebook may not match the official documents due to personal preferences. I kindly request access to my account as it holds many memories that I do not want to lose. Here is my information for verification purposes: Name: Chandan Franchis Birthdate: 05/05/[redacted] Mobile: [redacted] Email: [redacted] If further confirmation is needed, please contact me or verify the personal information I have provided. I appreciate your assistance in resolving this issue. Thank you.

Hello, I am writing to inform you that my official personal Facebook account has been permanently disabled. I have always adhered to the Facebook community rules, and my identity has been confirmed on my account. I have never engaged in any illegal activities on my account, as it is where I store my personal data. Unfortunately, my account was disabled without any valid reason, possibly due to someone reporting it. I have already submitted an appeal to the Facebook team two days ago, but I have not yet received any response. I kindly request your assistance in recovering my official Facebook account. Thank you, Facebook Team.

I deactivated my account with ID Madhumandy yesterday. A person named Neha Sharma sent me a friend request on Facebook two days ago. We chatted on FB messenger, and she eventually video called me. She asked me to remove my clothes, but I hesitated at first. Eventually, we both ended up topless during the call. After the call, Neha requested a recharge of [redacted] rupees due to "Internet data exhaustion." I recharged her account, but then she threatened to post our video online if I didn't send her money. She is now blackmailing me repeatedly. I need help to get out of this very compromising situation as she continues to threaten me.

I have been blocked for 24 hours because of an issue with transgender individuals allegedly harming women. I do not support any form of violence, and I find it unacceptable. I have received hate speech messages while discussing this topic, which I find amusing. I can manage without using Facebook and disagree with leftist ideologies. I believe it violates my freedom as an American to express my views in a way that opposes violence against women. Regardless of how it is twisted, violence by transgender individuals against women is unjust. Women compete against each other in sports, and men should do the same to maintain fairness, even if it bruises their egos. Forcing me to adopt beliefs that I do not agree with is against my rights as an American citizen. I cherish my identity and should not be labeled as hateful for defending women. This situation is disappointing and needs to be addressed.

I need assistance in regaining access to my account. I am a professional athlete from Brazil currently residing in Russia. My name is Francimar Bodao Barroso, and I have a verified account, confirmed by UFC. Due to my managers handling everything, I did not have direct access to the account. However, as a result of my phone being damaged and losing all data, I am unable to access it. Although I have not logged in since [redacted], there seems to be activity on the Facebook page in [redacted], which raises concerns about unauthorized use. Restoring my accounts is crucial for my fighting career, as misuse can harm my reputation. I am open to any identity verification process necessary. Despite efforts, my former managers could not provide the required information. Your prompt help is greatly appreciated, as the situation is urgent. Thank you for your assistance.

My Instagram account linked to my Facebook was hacked by a third-party app, leading Instagram to lock my account and send the security code to an old email address no longer in use. Despite attempting to access the old email, I couldn't retrieve the code, which is now causing difficulty in resetting my password. I am unable to receive the reset link on my phone number as it directs to the outdated email. I have already reached out to Instagram via email and attempted to fill out the necessary forms with no success. The account is crucial for my business, and I urgently need assistance in regaining access. Information: [redacted], phone: [redacted]7 (Egypt). Thank you. - Maya

Hello Instagram and Facebook team members, My Instagram account (viney_chauhan) was deactivated on August 15, [redacted], around 10 AM IST. During that time, I was not using my account and realized it was hacked as there were no password change emails on my Gmail account. Someone else had unauthorized access. I apologize if any content posted violated guidelines; it was unintentional. I have not shared my password or clicked on any suspicious links. I assure you this won't happen again. Please reactivate my account. Complaint Number: [redacted][redacted] Instagram Details: - Username: viney_chauhan - Full Name: Viney Kumar Singh - Email: [redacted] - Mobile: [redacted] Thank you, Viney Kumar Singh