Facebook Customer Service Issues

Dear Support Technician, I am Em Crewe, the Marketing Officer at Real Estate Plus in Midland, Perth, WA. Our longstanding ad promoting our sister company, Real Settlements, suddenly got banned on Facebook after running without any issues for over two years. We are at a loss as to why this harmless animation ad was disabled, leading to the suspension of our ad account. As we heavily rely on Facebook to market Real Estate Plus, Real Settlements, and Plus Loans, this sudden setback is affecting our business significantly. We have already lodged a complaint with Facebook and filled out the necessary form to request an explanation and the reactivation of our account. The message we received from Facebook cited a policy violation regarding circumventing systems, resulting in restrictions on creating or running ads, using audiences, pixels, offline event sets, custom conversions, and more. We seek clarification on why our account was disabled and what steps we can take to resolve this matter promptly. Thank you for your assistance.

I am facing an issue with my Facebook profile and advertising account under the name of Diego Alejandro Sierra Ospina. Four months ago, my account got hacked and I have been unable to regain access as Facebook disabled or deactivated it. Every time I try to log in, I receive a message stating that my account may be permanently disabled due to age concerns. I am 36 years old, with Colombian ID and passport for verification. I have attempted to reach out to Facebook for help, but I have been unsuccessful in finding a way to contact them directly. This is causing problems for me as I manage multiple tourism and music artist pages with paid advertisements. I have lost access to the commercial account and even my Instagram account due to this issue. I need assistance in verifying and correcting the information. I apologize for any language barriers. If support is available in Spanish, I would greatly appreciate it. Thank you.

I am having issues setting up Instagram and Facebook shopping via Shopify. While setting up Instagram shopping on Shopify, an error message keeps popping up stating that my Instagram account is already linked to a commerce account, prompting me to deactivate it. However, following the steps for deactivation is not working as expected. I am stuck at step 4, where I am supposed to click "Edit" and then "deactivate commerce account," but I am only given the option to change the account name and email address. I have reached out to Facebook multiple times for assistance, but the instructions provided are not resolving the issue. I hope to receive the necessary help this time.

Hello, I would like to report that my official Facebook account was linked to my Instagram account. Unfortunately, my official account has been disabled without any explanation. I have already submitted a request to the Facebook team. I want to clarify that I have followed all of Facebook's community guidelines by not posting any illegal or inappropriate content on my account. The name and date of birth on my account are real and match my official documents. I respectfully request the Facebook team to assist me in recovering my official Facebook account. Thank you to the Facebook team for your help. Email: [redacted] Username: abhikumawat1.0.1.0 Full name: Abhishek Kumawat

Dear Facebook Support Team, I hope this message finds you well. I am reaching out regarding my Facebook account under the username [redacted] It is scheduled to be permanently disabled in 12 days, and I am unsure of the reason behind this action. I have always made it a point to adhere to Facebook's terms and community guidelines. It is possible that my account was mistakenly disabled by Facebook's security measures. I kindly ask for your assistance in reviewing my account for reactivation. This account holds over a decade of memories and photos that are important to me. Attached for your reference is my ID. If you require further information, please contact me through this email address, as I am unable to access the email associated with my Facebook account. I am hopeful for a positive resolution to this matter. Thank you for your attention to this issue. Sincerely, Berjoven Ostsan Velante

Subject: Urgent Help Needed - Locked Facebook Account To the Facebook Team, I am writing to seek urgent assistance regarding my locked Facebook account. As Prince Parihar, my account contains crucial documents that I urgently need access to. Despite numerous attempts to login, I have been unable to retrieve any OTPs necessary for password recovery via my registered Gmail and mobile number. This account holds significant value for me, and the inability to login is causing distress. I kindly request your prompt intervention to grant me access to my account as soon as possible. Your help in resolving this matter would be greatly appreciated. Thank you in advance for your attention to this issue. Sincerely, Prince Parihar

About a month ago, my friends noticed strange things on my Facebook page, such as a solicitation for donations for lost dogs that I didn't post. When I tried to log in, I couldn't access my account. After clicking on "Forgotten Password," I saw a different name, Stefanie Does Baker, on the page. My password and contacts were changed. I immediately went to the Help Center and reported that my account was hacked. Following their instructions, I submitted a copy of my ID for verification, but I never received any further communication. My Facebook account was compromised, and the phone number was altered. I'm seeking assistance in reclaiming control of my account and addressing the unauthorized donations made under my name. My contact information is [redacted] or [redacted] / [redacted] - Hans Lange

I am concerned as to why I have been unable to text or like a page for three days. After receiving a notification that my message violated policy standards, I find it ironic. My comment was about adults influencing children to change their gender, which I strongly disagree with. Children should have the freedom to be themselves without worrying about gender identity. In my view, individuals should not undergo gender reassignment surgery until they are mature enough to make that decision. It is frustrating that my post was flagged while I see more extreme content being shared without consequences.

My 12-year-old account was mistakenly deactivated without any notification or chance to appeal. I have carefully reviewed your Community Guidelines and am confident that I did not violate any of them at any point. It seems there was an error made by an auditor, and I am reaching out to request a thorough investigation of the matter. I am a 54-year-old woman who has never shared any hateful or inappropriate content on my profile. I primarily used my Facebook account as a sort of digital scrapbook, uploading thousands of photos over the years before eventually deleting them. It was also an important means of communication with friends and family, some of whom are no longer alive. Losing access to the photos, conversations, and memories with loved ones from the past 12 years has been devastating. My grandmother, nephew, pastor, and many close friends are all part of the posts and images that I can no longer retrieve. I urge you to have someone reexamine the situation. The account was under the name "Cozi Denise." Cozi is the name my family and friends know me by, and Denise is my middle name. I purposely did not use my last name to protect myself from my ex-husband. I would greatly appreciate it if you could investigate what happened and provide me with a response. This issue has caused me many sleepless nights and countless tears. Thank you in advance for any assistance you can offer. Cozette P.

I am having trouble accessing my Facebook account. Initially, upon logging in, I noticed some suspicious activity indicating potential hacking. After logging out, I attempted to log back in but had forgotten my password. When I tried to reset it using my phone number, I encountered difficulties as there was no option to receive a code via SMS. Only the "try entering password again" option was available. After clearing the login page, I lost access completely. Despite trying to locate my account using my phone number, it was not associated with any account. I have attempted various recovery methods to no avail. I need assistance in regaining access to my Facebook account.

Hello, my name is Keaira Manning. I suspect someone hacked my account yesterday. When I tried to log back in, everything was changed - my password, email, date of birth. I've been attempting to recover my original page, "Keaira Manning," but Facebook mistakenly thinks the hacker's page, "Keairamann," is mine. This morning, I submitted an application to remove the hacker and uploaded my ID, but Facebook rejected it, claiming it wasn't clear. Despite my efforts all day to upload my ID and birth certificate, I've had no success due to the poor support from Facebook's help center. Is there a specific link you can provide where I can reiterate my situation and successfully upload my documents? The hacker is contacting my friends for money, causing me distress. My Facebook page is vital for my business, and I urgently need it back.

Hello team, I urgently need assistance as my Facebook account was disabled a few months back due to a misunderstanding. I was asked to submit my ID, but due to the COVID-19 pandemic, there is a delay in reviewing IDs. When I tried to submit the review form again, it stated that too much time had passed. I assure you that I am a genuine user with no fake information. I am unable to reach Facebook directly, so I am reaching out to you via email to request the restoration of my disabled account. I am committed to maintaining the guidelines going forward. Your help in resolving this issue would be greatly appreciated. Disabled ID name - Ađ Aršh

Hello Facebook Team, I have been using Facebook for over 7 years. Last month, I encountered a problem where I couldn't find my account when I logged in. It seems like someone may have hacked my account and made changes as I am unable to find it on the mobile app. When I tried to log in using another browser, it indicated that my account was disabled. I kindly request your assistance in recovering my Facebook account. Below are my login details and information: Name: Eniyavan Date of Birth: 24/05/[redacted] Mobile Number: +[redacted]84 Email: [redacted] User ID: [redacted] Password: Naveena@18 School: St. Antony's Matric.Hr.Sec.School, Cuddalore College: St. Joseph's College of Arts and Science, Cuddalore Home Town: Cuddalore Currently Lives in: Cuddalore Thank you for your help.

Hello, my Facebook account was recently hacked, and all the information was changed, including my password, email address, and phone number. I have already submitted my ID to regain access to my email and change the password. However, I am now facing an issue with the two-step security verification. The code is sent to a phone number that is not mine since my number has been removed from the account. I'm unsure which phone number is listed. How can I add my phone number back to the account to receive the code and regain access? Alternatively, is there a way to contact Facebook to request a code sent to my email? I've attempted to reach out to them through various email addresses but haven't received any response. Any assistance would be greatly appreciated. Thank you.

There is a Facebook page under the name Dee Lee, real name Darrin Wiginton. Inappropriate photos of me were posted, including one clothed and one unclothed, which have been removed. However, a photo of a friend, Larry Jay (Larry Jackson), and his underage grandson remains. This background photo violates laws by displaying a minor without permission, especially on a page with an unauthorized revealing photo of me. Legal action has been taken against this individual for this harassment. I request the removal of the entire page, as it continues to host distressing images targeting me and my acquaintance. Darrin Wiginton, hailing from Hackleburg, Alabama, maintains approximately four Facebook profiles. Your assistance in addressing this issue is greatly appreciated.

My Facebook account got hacked in November. The hacker changed the email and password. I've tried to recover it through the Support Desk and by reporting the problem, but no success. FB can only send recovery info to the hacker. I even opened a new account to contact FB, but they say nothing is wrong. The page is still there untouched. I receive notifications on my phone for the Maggie Spence account, but I can't access it. I paid someone from Sweden to help, but it was a ripoff. Can anyone help me out?

My Facebook account was hacked on July 12, [redacted] by a person named Christopher Iykeman. He is using my account to scam my friends and family. I created this account in [redacted] with the phone number +[redacted][redacted] and email address [redacted] Since July 12, [redacted], it has been under the control of the hacker who is misusing it to deceive people. If I can't regain access to my account, please help me block it to prevent further damage to my reputation. I kindly request assistance in recovering the account or securing it. Thank you, and may God bless you. The account name is Christopher Iykeman, and my real name is Ikechukwu Christopher Ofili. Thank you.

In [redacted], my ex hacked my Facebook and changed my password, affecting many of my accounts, leading me to change my contact information. I've created a new page under the name Katie Monroe. You can contact me at [redacted] This new account showcases pictures of me and my son. Unfortunately, I no longer have access to my old Yahoo account due to not having the same phone. Losing the phone with photos from when my son was born has been heartbreaking. The old Facebook account under the name Katie Danielle Foust, associated with [redacted], holds precious memories since I was 14. I can provide my driver's license to confirm ownership of the account. I desperately need access to retrieve the photos and memories before the account is deactivated.

My Facebook account (/bmtiii05) was hacked between December [redacted] and January [redacted]. The email linked to my account was changed from [redacted] to g******@hotmail.com, an email I do not use. Despite my numerous attempts to access the account, I have been unsuccessful. I asked my friends to report the account, which was deactivated but has now reappeared. I need to regain access as there are important photos and messages stored there. I can provide proof such as documents, school ID, conversations with family or friends through the account, and even selfies to verify my identity. If there is a way to recover my account, please advise me. Thank you! PS: You may also contact me at [redacted], the original email linked to this Facebook account. :)

My Facebook account was hacked during December [redacted] to January [redacted]. The email linked to my account was changed from [redacted] to g******@hotmail.com, which I don't use. Despite multiple attempts, I was unable to regain access. I had friends report the account, which was deactivated, but it has resurfaced with important photos and messages I need. If I can provide proof like documents, my school ID, or even selfie pictures to verify my identity, I am willing to do so. I can also reach out to mutual friends on the account. Please advise on how I can recover my account. Thank you! You can also contact me at [redacted], the original email linked to my Facebook account. :)