Facebook Customer Service Issues

Hello Get Human, I'm experiencing an issue with my Facebook account. I encountered a checkpoint for verification but can't proceed as the email linked is no longer active. I'm reaching out for help to regain access to my account since it means a lot to me. I believe I accessed it through Google incognito which might not be my usual browser. Kindly assist me as I am unable to resolve this on my own. I can provide any necessary verification details to verify my identity. Please contact me at [redacted] Thank you for your support.

I manage two buy and sell groups on Facebook with over 20,[redacted] members - Brian's Online Deals and Sudbury New Deals. Recently, a company accused me of infringing on their copyright by posting a product for sale, which was not true. The company retracted their complaint, but I have been blocked from marketplace and my groups for over a week, resulting in a loss of several thousand dollars and closure of my business. Facebook promised to review my case within 24 hours, but I have not heard back despite multiple attempts to contact them. I am unsure of what steps to take next and how long to wait for a resolution. Any advice would be greatly appreciated. Thank you, Brian B.

This morning, I discovered that my Facebook account was hacked. The hacker changed the email address associated with the account, preventing me from resetting my password. Despite my attempts to verify my identity by uploading various documents, I have been unable to regain access. I am frustrated by Facebook's lack of security measures and simply want access to my account again. Please assist in resetting my email to [redacted], which is the email I used when I opened the account in [redacted]. Despite having my phone number linked to the account, I have not been successful in receiving security codes. It is disheartening that a hacker was able to gain control of my account with more ease than me, the rightful owner.

My Facebook account got disabled. We have been selling on Facebook Marketplace since February. However, in the last four weeks, our access to Marketplace was denied four times for a few days each time. Facebook acknowledges there are many issues with their system, leading to numerous illegitimate suspensions caused by their software and algorithms. Despite being reinstated in the past, this time our account was disabled after providing verification information like email, phone, and photo. My husband and I have over [redacted] items listed on Marketplace with 45 pending orders to be marked as shipped. If not updated within three days, Facebook automatically refunds the customers, which is problematic as we have already shipped most items. This latest issue occurred last night around 11:00. We seek assistance to resolve this situation. - K. and D. McCauley

I have been a longtime user of Facebook, using it mainly to stay connected with family in Zambia, Wheaton, Illinois, Bulgaria, and across the USA. Recently, I encountered an issue with my laptop where I couldn't access any of my accounts after a repair that included installing Windows 10. Despite numerous attempts, I couldn't log into my email, Facebook, or online banking due to password issues. I suspect this may be related to a strange instant message I received from my sister-in-law, Carol Wenninger, which prompted me to suggest she change her password. I've always followed Facebook's community standards and feel I've done nothing wrong. I would appreciate further investigation into this matter. I have created a new Outlook address and have connections on Facebook who can vouch for my character. These individuals include Lori Dalbec, Linda Taylor, Rustyameda Smith, Cindy Halpern, Brooke Ashley LaCasse, Jennifer Gallipeault, Linda E Taylor, Linda Trombly, Carol Comeau, and Carol Wenninger.

My Facebook account 'Zoraya Holly Tibos' has been hacked, and the email address and phone number linked to the account have been changed. As a result, I am unable to reset my password and regain access to my account. I have already checked my associated email inbox, but have not received any notifications. I own two pages, 'Bettie Bang Bang' and 'Miss Patriotic Pinup Pageant', which were connected to my compromised 'Zoraya Holly Tibos' account. Unfortunately, I am now locked out of these pages due to the hack. Additionally, my access to Messenger for all three accounts has been lost. I have now created a new profile under 'Zoe Tibos' but am unable to locate my old account 'Zoraya Holly Tibos' as I suspect the hacker may have blocked me. Any assistance in resolving this matter would be greatly appreciated.

Hello, my Facebook account has been locked, and I am facing issues with the "Learn More" button. I am unable to access my account or submit any ID card for ownership verification. I have attached a screenshot for your reference. Please assist me in resolving this issue as I have important documents in that account. Thank you. Name: Hamza Jabir Abdurahman Email: [redacted] Password: [redacted] I am in Germany and seeking your help urgently. Thank you.

Dear Sir/Madam, I recently learned that my Facebook account is at risk of being disabled. I promptly submitted my government ID for verification as requested. I received an email from Facebook stating that they can't assist me further until they receive an accepted form of ID that matches the account information. Despite submitting my ID, I was informed that due to the COVID-19 pandemic, there might be delays in reviewing my account. I am concerned about this situation and kindly request a swift resolution. Thank you for your attention to this matter. Sincerely, [Initials]

Hello, I'm reaching out regarding the "permanent closure" of our Facebook account and professional pages. I was surprised to see that this was done without valid reason, as the content posted on my pages always adhered to Facebook's policies. I kindly ask you to reactivate my main Facebook account and the associated professional pages. Alternatively, please provide us with the necessary procedures to regain access to our professional accounts. Our main Facebook account, James Picsr, was created fictitiously, so I cannot verify the identity of the account. Main account: James Picsr, [redacted] Professional pages: Lyon Business School, Dig it Business School, School of Elegance, ESTEL Looking forward to your response, Wishing you a pleasant day,

After purchasing a refrigerator on the marketplace, the seller tried to request additional payment after already receiving funds through PayPal. Despite explaining the situation and offering to return the refrigerator, no resolution was found. The seller reported the issue on FB Marketplace, leading to a block on the account. Requesting the block to be removed promptly as there was no fraudulent behavior involved, the user reported the problem to FB, but the account remains blocked while they investigate the matter.

Hi there, I recently changed my phone number and forgot to update my Two-Factor Authentication (2FA) settings. Now, I am stuck because the verification code is being sent to my old number. My current phone number is xxx.xxx.[redacted], and I need the code to be sent there. The email linked to my account is [redacted] I have no issue with the password, but unfortunately, the 2FA code is going to my old number, which I no longer have. I believe the old phone number was something like xxx.xxx.[redacted]. I only had that number for a short time. Can anyone assist me with this issue? Thank you, RC

I have forgotten my password and attempted to recover my account with my trusted friends three times without success. I updated my email address to [redacted] as the old one was no longer valid. Despite this, I have not received an email at my new address to reset my password for Facebook. I have checked my spam folder already. I have been a Facebook member since [redacted] and have another account I rarely use, created in an emergency situation last year. Unfortunately, I forgot to delete it. I am eager to regain access to my account as I miss being on Facebook. Thank you for your help.

Hello Facebook, My name is Steve Rothmel, residing at [redacted] Cayman Drive, Sugarloaf Key, FL. I am currently experiencing health issues, battling early-onset Alzheimer's disease, which has greatly affected my memory. I have been a long-time member from Massachusetts before relocating to Florida Keys a few years ago. Unfortunately, my accounts, [redacted] and [redacted], were deleted, and I am unsure of the reason for this action. Due to my illness, it's challenging for me to recall specific details. I rely on these accounts to stay connected with old friends in the music industry. I am in a difficult financial situation due to my health and was selling a Nikon camera to cover some expenses. I value these accounts, especially [redacted], as it has been a part of my life for 25 years. I am seeking assistance to regain access to my email accounts. Kindly provide guidance on how I can rectify any issues and prevent this from happening in the future. Thank you for your help. Sincerely, Steve Rothmel

My name is Pete Agostini. I had my Facebook account disabled last Friday. The reason provided was a photo on my page, The Fan Site of "The Asian Nightmare" Kwan Chang, was reported for "promoting suicide or self-injury." The photo in question was from May 9, [redacted], seven years ago. Unfortunately, the message does not specify which photo was offensive. I manage the page to showcase my work as a professional wrestler, and I can confirm that none of the photos promote self-harm. Any images showing injuries are from wrestling matches. I suspect the person who reported the page has been unfairly targeting me by leaving offensive comments. As I rely on my Facebook page for social, work, and business purposes, I kindly request its reinstatement. Thank you, Pete Agostini

I had posted some clothes for sale on Facebook. A lady contacted me, expressing interest in buying them, and mentioned sending a courier from Chronopost to collect. However, things took a turn when she requested money and disappeared after I shared my personal information like name, address, and email. Following advice from others, I tried changing my password only to get locked out as I couldn't recall the old one. Now, this scammer has taken control of my account, messaging people deceitfully. It turns out the fake account impersonates someone who urged me to buy gift vouchers for an alleged prize. Ignoring those messages seems to have led to my account being compromised through another account. All I want is to regain access to my account.

I am feeling frustrated and alone. I believed I had lost my account when my phone was reset, so I created a new one. Then, my original account reappeared with two profiles, so I deleted the second one under Barb Wendler. Now, when I try to log into my original account Barb.Wendler, it won't accept my password. I can access the account on my phone, but on my computer, it prompts me to reset the password as if someone else is using my email, which is not the case. My email is [redacted], and my new phone number is [redacted]. I do not use Yahoo or Gmail. How can I resolve this and access Facebook from my computer?

My FaceBook account was hacked, and the hacker changed my email, password, and phone number associated with the account. The only thing that remains the same is my name, which I use to look it up for recovery. I followed the recovery steps of getting 3 codes from my trustees and provided a new email for next steps, but did not receive anything. Even trying with my phone number, I got no response. At times, I'm told I don't have permission to view pages. I tried submitting my ID, but Facebook says my email or phone number isn't linked to an account. I'm stuck and unsure how to proceed. Thank you for any assistance.

Hello, I hope everyone is having a great day! You can contact me at [redacted] I recently changed my password for the email address but seem to have made a mistake in noting it down. The password should be "There is no Chance, No Destiny," but I can't seem to log in correctly. Additionally, a scammer targeted my [redacted], and I am trying to report fraud through PayPal. I also need guidance on deleting old email accounts. I am unable to communicate effectively until I regain access to [redacted] Any suggestions would be appreciated. Thank you, Marsha S. Ford

My Facebook account displays the message "Account Temporarily Unavailable" due to a site issue. Despite trying to clear cache/history/cookies as advised online, the problem persists for over a month. I mainly use the account for marketplace, and the inability to access it is troubling, especially since I discovered the issue while using the marketplace feature. Unfortunately, the suggested solutions from Facebook are of no help since I cannot access my account. I hope this issue gets resolved soon so I can regain access to my account.

I have been encountering issues with accessing my Facebook (FB) account for the past three days. Despite attempting to reset my password by selecting "forgot password" and verifying my email address, I am not receiving the reset code emails from FB. This problem seems to be preventing me from regaining access to my account. I even had to seek assistance through live chat for my Oculus account to communicate with FB representatives, but the email communication problem persists. I provided my details and identification to prove my identity, but emails containing verification codes are still not coming through. This has caused me significant distress. Your assistance in resolving this matter is greatly appreciated.