Facebook Customer Service Issues

Dear Support Team, I need to address an issue with my Facebook account. I am unable to access my profile, and it seems like my account has been suspended or stolen. Despite several attempts to reach out, I haven't received any response or assistance. I can't reset my password as I no longer receive verification messages on my registered phone number. When I try uploading documents for verification, it indicates that I can't access the account without the password, which I have forgotten. This situation is distressing as my account holds significant personal data spanning four years. I believe this is a serious privacy breach. I am willing to provide identity verification if needed. Please, I seek your urgent help and prompt response to resolve this matter. Thank you.

I need help getting back into my Facebook account. About a week ago, I was looking at posts on my friend's Facebook when I saw a notification saying "Zealar Odunayo changed his profile picture." I haven't logged in for a few days, so I quickly tried to log in on my phone. However, when I entered my password, it said it was incorrect, even though I didn't change it. When I tried to reset my password, the phone number displayed was not the one I had linked to my account, so I couldn't get the code. Please assist me in recovering my Facebook account. Thank you.

I shared a meme on Twitter and Facebook that went against the community standards, but I never expected it to label me as a "dangerous person." It's frustrating that platforms like this restrict free speech. I may not have the resources to fight this, but I prioritize my family. I strongly believe that diversity of thought is essential for progress. I'm disappointed by the lack of consistency in enforcing rules - like the Trump=Hitler memes that seem to be overlooked. I wish to escalate my appeal and speak with a supervisor who oversees the questionable decisions made on Facebook. The current restrictions imposed due to COVID-19 only add to the sense of insecurity and limit our freedoms.

I was trying to activate my old account, which was active but associated with an older email. I needed to log in to connect with Words with Friends and couldn't remember my password. The activation code for my cell was delayed, so I opted to create a new account, but now my friends and history are not linked. My original account is under Vera Decave Williams with the email [redacted] and phone [redacted], born on 06/17/[redacted]. The new account is under Vera Williams with the same phone number and birthdate, but a different email [redacted] I prefer my old account over the one created on 3/4/[redacted]. Please help me retrieve it.

Hello, I've been using Facebook for years. When I tried to log in recently, I was prompted to enter my old password (66@DCjul19). I tried to change it using my email address [redacted], which I've had for a long time. However, the password reset code was sent to a different email, [redacted], which is unfamiliar to me. I'm unable to regain access to my account due to this issue. I'm seeking assistance to update my password and regain access to my original account for posting. I accidentally created a new account which I've deactivated. I also have a business account named Dr. Yurick's House Calls. My contact number is [redacted], and my email is [redacted] Thank you for your help. Richard Y.

Hello, I recently launched an advertising campaign for my new band via ToneDen, utilizing A/B testing for multiple ads. I integrated ToneDen with my Facebook Business Manager and set up the Facebook pixel. All the ads were in compliance with Facebook's terms, merely promoting our debut single on streaming services with a link to listen. However, after a day or two, ToneDen notified me of issues flagged by Facebook. Despite my efforts to address and resolve the problems, my ad account along with the Business Account got disabled. Despite three review requests, Facebook's responses indicated that the account could not be re-enabled due to multiple violations. Unfortunately, I am unable to reach a human contact for further assistance, and my account is deemed ineligible for deletion or reactivation. Moreover, Facebook requires business verification for a review, which poses a challenge as my band is not an LLC and is not currently generating revenue. Reestablishing access to my account seems challenging at the moment. Your help would be greatly appreciated as I navigate this issue, knowing others are encountering similar challenges. Thank you!

Hello, I am seeking assistance with a pressing issue. My Facebook business account, which I utilize for all my business's social media activities, has been abruptly disabled and faces deletion within 28 days unless prompt action is taken. Regrettably, I am unable to proceed with the necessary steps to recover the account. Every attempt to authenticate it, including requesting a verification code via text, has been unsuccessful as the code never arrives. Despite my efforts to submit recovery forms, none have been acknowledged. The system consistently prompts me to log in, an action impeded by the lack of text receipt. I am uncertain as to what specific terms have been breached. While I advertise on Instagram through this account, all advertisements comply with regulations. I am perplexed by this situation and urgently need to regain access as my online business presence hinges on it. Your support in this matter would be greatly appreciated. Sincerely, Hayley

My account, MARCEL DEJURE, has been hacked. Kylaih Haros changed the email and password. I created a new account today to inform my friends. The changes were made from Los Angeles while I am in New Mexico. I did not authorize this and have personal messages in my messenger. Many friends have reposted this issue. I'm waiting for responses from Facebook via email. I am having difficulty recovering my account. The device I am using now was used on Facebook this morning. Someone named Kyliah Haros has taken control of my account. I have tried to recover it without success. I seek help to regain access as this is unjust.

Dear Facebook, I am an Italian resident and would like to address a recent message I received regarding an unauthorized charge to my bank account under the Facebook Ads Team name. As an individual who does not use Facebook in any capacity, I am concerned about this charge to a person named Ausilio Fiorentini, whom I am unfamiliar with. I would appreciate clarification on this matter. Thank you, Ettore G. Tovo

Dear sirs, For the past 6-7 months, I have been attempting to address an issue on behalf of Mrs. Oana Cimpoca. She has been erroneously accused of identity theft, leading to the suspension of her account. Despite providing her identity card as requested, there has been no update on her situation. Repeated attempts to reach out to the customer support team have been fruitless. The Facebook platform provided no viable solutions, and all email addresses used were ineffective. I urge you to investigate the customer support procedure for handling false accusations promptly. I eagerly await your response. Thank you for your attention to this matter.

Dear Sir/Madam, I am reaching out for assistance in reactivating my Instagram account under the username: emily_kriney. My account got disabled on 2/25/[redacted] while I was trying to reset my password, suspecting a hack. Regrettably, my actions led to a violation of community guidelines and my account was deactivated. Despite multiple attempts, including submitting a photo verification requested, my efforts have been unsuccessful. As a content creator focusing on promoting positive mental and physical health, this account is vital to my business. I have utilized it for years as a platform to share meaningful posts and maintain connections with distant friends and family through pictures and videos compliant with community guidelines. I sincerely apologize for any unintentional wrongdoing and am eager to rectify my mistakes if given the chance to regain access to my account. I appreciate your attention to this matter. Best regards, E.

I created a Facebook account with the name Peyton Reigns and phone number [redacted]. Unfortunately, my account was hacked right after I made a group. Despite receiving two different codes and changing my password twice, I am unable to access my account. I have tried different methods but keep encountering the same prompt asking for a password or to try another way before saying my account does not exist for either the name Peyton Reigns or phone number [redacted]. Since this account is linked only to my phone number without an email, I need Facebook to close it for me. My previous account under the name Caetano was also hacked, leading me to make changes, with the assistance of Facebook, to close down 16 fraudulent accounts that were created without my consent and took two years to resolve. I urgently need Facebook to assist me in closing this current fraudulent account as well.

There is a concerning issue involving an individual on Facebook pretending to be a professional trader and scamming me out of a significant amount of money. The imposter has copied the profile of a successful bitcoin trader known as The Moon (@theMoonCarl) and goes by the name The Moon finance. This person has cleverly crafted a scam pretending to be the real trader, leading to me losing $10,[redacted]. I am seeking advice on what steps can be taken to identify and address this criminal behavior.

Dear Facebook Team, Hello, I am (Sachin Prajapati), and I have been a Facebook user for the past 7 years. Recently, my account was unexpectedly blocked, and I went through the verification process as requested by Facebook's security system. However, despite following all the rules, I have not received any communication from Facebook regarding the status of my account. I believe that my account was unfairly deleted as I always complied with Facebook's terms and conditions. It is essential for me to regain access to my account since it contains important business information and connects me with my friends and relatives. I have provided all the necessary identification, and I kindly request the Facebook Team to review my appeal promptly and reinstate my account. Thank you, Sachin Prajapati

I recently received a text message on WhatsApp from a contact asking for money. Unfortunately, I responded, thinking it was my friend. Soon after, all my contacts started receiving similar messages, and I realized I was hacked. Subsequently, my Facebook messenger contacts received messages asking for a favor and providing my personal phone number. I then received an email from Facebook about changes to my account, but when I tried to reset my password, the link had expired. I have been unable to access my Facebook account since then. I have since changed my email password, as my email was also hacked, and I missed the reset emails from Facebook. Upon checking, I discovered that my email and phone number on Facebook have been changed to unfamiliar ones. It seems that all my contacts who responded to the text have also been affected. Additionally, someone is still using my WhatsApp account in Guatemala, showing as online.

I recently received a text message through WhatsApp from a contact asking for money. To my dismay, I responded, and shortly after, all my contacts received a similar message requesting money, seemingly from my number. Subsequently, my Facebook and Instagram accounts were compromised, as I was unable to access them and kept receiving error messages even after entering the correct password. I took the necessary step to update my email password as it was also breached. Regrettably, those who responded to my WhatsApp message also fell victim to the hack. I am seeking assistance to recover my accounts on Facebook, WhatsApp, and Instagram. If retrieval is not feasible, I request that the accounts be deactivated to prevent further issues. A family member noticed today that my WhatsApp account appears active, showing me as online, which I find concerning to avoid any further hacking incidents.

I have been using my Facebook account for several years. Last year, I obtained two business manager ad accounts that were linked to my personal account. I hired marketing companies and have virtual assistants in different locations. Recently, my account was flagged for suspicious activity when multiple people accessed it. I have tried the Facebook verification process but have not received the code on my phone. I have also uploaded my ID twice. I do not have an FB code generator and cannot receive the code on my cell phone. It has been over 48 hours, and I still cannot access my account. I also manage a charity page that is linked to my account. I need urgent assistance with this issue. Thank you.

Hello, I am Ibrahim from Bangladesh. My account security was flagged nine days ago, and I was requested to verify my phone number with my voter ID card. Despite submitting all the required documents, my account remains inactive. When I try to log in, I receive the following message: "Reviewing Your Information May Take Longer Than Usual Thank you for sending your information. We have received it. We have fewer people available to review information due to the coronavirus (COVID-19) pandemic. It may take longer than usual to review your account. We're always looking out for the security of people on Facebook, so until then, you can't use your account. Thank you for understanding." I am uncertain about how to proceed and would appreciate any guidance.

Hello, I am reaching out about an issue I am experiencing with my Facebook account that requires attention. My Facebook account is registered under the name Abi Collins, linked to the email address [redacted] I have already utilized the "Report a Problem" feature on Facebook to address this matter. I am both the creator and Admin of the group "Mentoring with Abi: True You Empowerment Community." Since last Friday, I have encountered difficulties leaving comments within this group. Despite still being able to make new posts and reply using emojis, I have found that the commenting feature has vanished. I have reached out to Facebook's helpdesk via email ([redacted]; [redacted]; [redacted]) and have attached screenshots illustrating the disappearance of the comment bar. Given that this group plays a significant role in promoting my mentoring work and providing support to its members, I am eager to have this matter resolved promptly. I would appreciate any guidance on how we can address this issue. Best regards, Abi Collins

Dear Facebook Support Team, I believe there was a misunderstanding as my account has been suspended in error. I consistently adhere to Facebook's Community Standards. My details are as follows: - Full Name: Hafsa Benty Samad Sahely - Date of Birth: 12 July [redacted] - Facebook User Name: Sahely Saanvi (Saanvi is my nickname) - Email and Phone: [redacted], [redacted] - Previous Location: Bangladesh; Current Location: Australia I must clarify that when I lived in Bangladesh and initially created my account, I mistakenly entered the wrong date of birth. On 21 February, when I attempted to rectify this error, my account was disabled. I have submitted copies of my photo ID card and student ID for verification purposes. I kindly request your assistance in reinstating my Facebook account. Your prompt attention to this matter would be greatly appreciated. Please feel free to reach out if more information is required. Thank you for your help in restoring my account.