Facebook Customer Service Issues

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1332. It includes a selection of 20 issues reported from August 30, 2020 until September 1, 2020. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I am frustrated that my account has been disabled! I dislike social media and believe it has more negatives than positives. Even though I've avoided Twitter, Instagram, and Facebook, I had to join to promote my business. I made a personal page without personal information, focusing solely on handcrafted artisan soap. I followed the steps to appeal for my disabled profile, but received a message stating they have limited staff due to COVID-19. This obstacle is preventing my account review. I am real and want my account back! I feel Facebook is overreacting because it lacks information about me. My private life is not for Facebook to own; I only want to share about my soap business. Reactivate my account so I can continue promoting my handcrafted soap. Bleu D. from Blue Bear Soap

I requested the closure of my late father's Facebook account along with a copy of his death certificate. I received an email asking for additional documentation, such as an obituary or memorial card, to confirm his passing. The email also requested proof that I am a family member or executor of his account. I replied using my father's email account, clarifying that his name is Fernando, and that I had already provided the death certificate. I questioned the need for additional proof beyond the death certificate. My reply bounced back as undeliverable.

Hi, I'm Wynter Weaver. Last year, my ex deactivated my Facebook account, and I can't recall the email associated with it. That account held sentimental photos, including the last image of my late father, pictures with my daughter, and evidence of abuse from my ex, Adam, when I lived in Whittimoore, MI. I need access to the account to provide proof of the injuries for a restraining order extension. I remember some friends on my list, like Sara Ott, Colleen Bagwell, and Kevin Lewis Sr. The email was possibly something like [redacted] or variations with my name, Wynter Weaver. I had to create a new account with the email [redacted] Thank you for your help.

My name is Asmaa Ahmed Hassan Salama. Someone hacked my Facebook account and accessed private messages between me and my husband, threatening to expose intimate photos unless I paid money. They changed my phone number, added an unknown email, and altered the password. Facebook doesn't send the recovery code to my registered phone but insists on using the hacker's email. The same intrusion happened to my sister Iman Ahmed Salama, with my nude photos posted on her account. I am willing to provide any necessary government documents to prove ownership and urge for the closure of both accounts to prevent further humiliation. Please, close both accounts. My account link: [redacted] My sister's account: [redacted] My mobile number: [redacted] My sister Iman's mobile number: [redacted]

Last Wednesday, I discovered that my Facebook page was hacked. After changing my password, the page was disabled. Despite uploading my driver's license and waiting, I didn't receive any response. Today, I tried uploading my driver's license again, only to receive a message indicating that it was reviewed and permanently disabled. I am perplexed because I have never posted anything inappropriate or illegal. It's crucial for me to regain access to my page, especially since I have a business page linked to it. I would appreciate your prompt assistance in resolving this matter.

I deactivated my Facebook account over a year ago, before entering a year-long rehabilitation program. Following my release, I changed my phone number, causing me to forget my old Facebook password. After resetting it via email, I am now unable to confirm my identity due to the code being sent to my old phone number. I am also requested to contact three Facebook friends I am uncomfortable approaching concerning this issue. I am in need of assistance to resolve this dilemma. An option to receive a code via text is available, but I no longer possess the old phone number. I can provide the previous number, but I am unable to access it. Your help is greatly appreciated.

On August 28, [redacted], I attempted to update my birth year on my Facebook profile to 'only me' and mistakenly altered more settings than intended. Since then, I have been locked out of my account without receiving any explanation from Facebook. Despite numerous attempts to regain access using my email, phone number, and password, I have been unsuccessful. This issue has prevented me from interacting with my friends and using Messenger. I am eager to rectify this situation promptly. Please contact me via email at [redacted] or phone at [redacted] to help me regain access to my Facebook account and resume my activities on the platform. Thank you.

Good morning! I recently noticed that my ads account was disabled a few days ago. I believe the issue stemmed from occasional [redacted] errors on our website due to problems with our previous web hosting provider. Unfortunately, we only realized this was causing our ads to be rejected after the account was disabled. We have since upgraded our hosting service to prevent further errors. This situation impacted our ads' performance, ultimately affecting our online store revenue and our ability to run sponsored posts on Instagram. We have built a significant audience and invested a lot of time and money into our ads, and we hope to regain access to the account. We enjoy using the ads manager app and would appreciate a second chance to resume our advertising efforts.

Hello, I encountered an issue with our radio station's Facebook account when attempting to change the page name. The main page, originally named Salem Louisville, was mistakenly changed to something else. I intended to rename it Word Media Group - Louisville. Additionally, while making this adjustment, the name of our other station, initially 94.7 WFIA Louisville, was also altered to Word Media Group - Louisville. These modifications are urgent as our listeners rely on accurate page names. Could someone please reach out to me promptly via email or phone at [redacted] to assist in rectifying this matter? Thank you.

Hello, my name is Jonaed Al Habib Rifat and I am from Bangladesh. My personal Facebook account was disabled about 8 to 9 months ago, and it was my main ID. I am unsure why it was deleted by Facebook. I had submitted a copy of my passport a few months ago, but I did not receive any updates on my account reactivation. The name of my account is Jonaed Al Habib Rifat, and my email associated with it is [redacted] Please assist me in recovering access to my account as it is important to me.

For the past two days, I've been struggling to reset my password. Despite my efforts, I can't seem to log in to complete the required actions. I attempted to use the reset option, but even after six resends yesterday and three today, I haven't received any code. My email is functioning correctly. I even spent six hours on the phone with Norton to resolve the password issue as the one Facebook is rejecting is correct and securely stored in Norton. This has been a frustrating experience as the password that worked on Friday suddenly stopped working on Saturday. I'm unable to reset the password or access Facebook and Messenger. Please reach out to me via email at [redacted] regarding this matter. My account email is [redacted]

Hello, I am Cretia Trice-Hite. I encountered an issue while updating my personal information on Facebook. When attempting to hide my birth year, the account got locked, requesting a photo ID. I've submitted it and am concerned about the status. I have cherished family photos and want to stay connected during the coronavirus pandemic. Can you confirm the receipt of my ID and ensure it's being processed correctly? Please contact me at [redacted] or via [redacted] or [redacted] It's vital to reopen my Facebook account as my daughter just welcomed a baby, and FB is my only means of seeing them. Thank you!

I am frustrated and confused by the security measures in place. Despite following all verification steps, a hacker infiltrated my account. After providing identification and waiting for a reset code, I have not received any follow-up. The situation is exasperating and I seek resolution. My original email associated with the account is [redacted] I have already provided my ID. Please assist in recovering my account.

Hello, I would like to address that my personal Facebook account has been disabled unexpectedly. I was managing a local Oath Keepers page without realizing that I was breaching any Facebook regulations. If I had known, I would have promptly rectified the situation. Through my personal Facebook account under the username [redacted], I also managed various other local business pages. Unfortunately, with my account disabled, I'm currently unable to access and make any necessary edits to these pages. I am kindly requesting your understanding and ask for the restoration of my personal Facebook account. This request is not just for me but for the businesses relying on my administration. The violations were unintentional on their part, and I am committed to meticulously complying with all Facebook policies moving forward. I sincerely hope for your assistance in resolving this matter and guidance on how I can regain access to my disabled account. If my account is reinstated, I pledge to diligently ensure full adherence to Facebook's policies. Warm regards, Gerard Meenagh

My name is Gemma Hunt, and I reside in Kingsbridge, Devon. I recently discovered that my account was hacked last year and this year. The hacker used my account to message my friend's son, Phil Taylor, creating distress for both of us due to our learning difficulties. I urgently need assistance to retrieve messages from my deleted Facebook account. Please email them to Phil Taylor's mother at [redacted] I'm innocent and do not want to face legal trouble. Appreciate your prompt help. Gemma

A few months ago, I acquired a new cell phone with an inadvertently associated number from a lady in a nearby town. I have been receiving text messages containing her name and the name of the town in some spam messages. Recently, I received a notification about my Facebook password, but I disregarded it initially. Later, I found myself logged out of all devices and unable to log back in, suspecting that the previous owner had my current number or her old number linked to her account, which locked me out of mine. My friends reported that our message history had vanished from their feeds. The phone number linked to my account is outdated, and I am uncertain about the associated email. The original email is ancient and inaccessible, though I may have updated it previously. Can anyone assist me with this situation?

We operate the travel lifestyle blog www.totraveltoo.com. Our social media presence includes a Facebook account named Jane Dempster-Smith and two linked businesses: To Travel Too (established in February [redacted] with over 5.8k followers) and Staycation Australia ([redacted]+ followers since March [redacted]). Additionally, we have an Instagram account with 2.5k followers since February [redacted]. On the evening of June 19th, we received a notification from Facebook about a suspicious login attempt from an unknown IP address. Despite confirming it wasn't us, our account was disabled for non-compliance the next day. Despite efforts to contact Facebook for assistance, our accounts including Instagram were deactivated. We submitted Jane's ID to recover our Facebook account, but face challenges without a second admin set up. The loss is significant during the pandemic where our income stream has ceased since March. We suspect a sophisticated hack where the profile picture was changed to an ISIS image triggering an automatic account takedown by Facebook's algorithms. Discussions on this matter are preferred in person.

About three years ago, my Facebook account was hacked. I reset the password to something I can't remember. I had the "remember info" feature on, so I just had to press "sign in". Later, I deleted the email account linked to that Facebook account. Now, when I try to reset the password, the code is sent to the old email that no longer exists. Even after changing my email on Facebook to my current one, it still sends codes to the old email. I couldn't provide photo ID when it asked and left it pending because I was unsure after being hacked. I now want access to my account as I have many photos stored there.

Hello, a few days ago, I set up my account with the username Atreyee Das. Initially, my password was "multiva," but due to someone hacking into my account, I changed it to "heartless." Later on, I changed it again to "boring721" after changing my password a total of three times. Shockingly, unauthorized messages were sent from my account on Messenger, which I did not compose. The recipient mistook the account for a fake female profile named Taniya Saini Saini, but it became evident through the replies that the person was actually male. Meanwhile, I was inactive on Facebook, which makes me question how this occurred while my focus was away from the platform. In response, I promptly deleted my account, yet it remained active for three hours. I am seeking assistance to uncover how many individuals may have accessed my account without my knowledge. Unfortunately, I am unable to log into my account currently. I registered my account with my phone number [redacted]. Your aid is greatly appreciated. I reside in India, and I am eager to understand how this situation transpired. Your detailed response is crucial to me. I believe you possess the capability to resolve this issue, but I am genuinely curious as to how these events unfolded. I implore you to address my inquiry. Thank you.

I noticed my account was under attack, so I changed my password and activated two-factor authentication. After purchasing a new phone, I faced an issue logging in as the TFA code was not coming through on my sim. When I try to resend, I get an error message saying there is a limit on code requests. I am locked out of my account with valuable memories and connections inside. Can you assist me with this problem?