Facebook Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about Facebook customer service, archive #13. It includes a selection of 20 issue(s) reported April 9, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe my 6th Amendment rights have been violated. Five individuals have accused me of being an abuser, and I am eager to know their identities in order to address them directly. I respectfully request that these individuals be removed from my friends list or prevented from contacting me in the future. I am a 63-year-old woman with no history of abuse allegations, and I am uncertain as to why they felt compelled to report me. I insist on this as my right, as handed down by my forefathers, not as a result of lenient judges and laws that may hinder our rights. I have not received any replies from Facebook on this matter, so I am reaching out here in hopes of safeguarding my rights before taking this matter to public platforms.
Reported by GetHuman-shatim on السبت ٩ أبريل ٢٠١٦ ١٩:٠٢
Our company's Facebook page has been taken over by the former CEO and his sister who were fired. Despite our requests for the login information, they have refused to hand it over. They have rebranded the page to Safe Structure Designs, but the URL remains as AllMetalMS. They are using our content, including pictures and hashtags, even though we are a trademarked company. How can we regain control of our page and revert it back to our ownership and name, AllMetalMS? Our website is allmetalms.com, and you can reach us at [redacted]. Any assistance in recovering our business page would be greatly appreciated.
Reported by GetHuman-lvpowder on الثلاثاء ١٢ أبريل ٢٠١٦ ٢١:٠٤
Our company's Facebook page was taken over by the former CEO and his sister after they were fired. Despite our requests, they have refused to provide us with the login information and are now using our page for their own business, Safe Structure Designs, while the URL still shows our company name, AllMetalMS. They are utilizing our images and hashtags, which is concerning as we are a trademarked company. We need assistance in reclaiming ownership of our page and shutting down their unauthorized use. You can find more information on our website at allmetalms.com or contact us at [redacted]. Any help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-lvpowder on الثلاثاء ١٢ أبريل ٢٠١٦ ٢١:٠٧
Our company's Facebook page was taken over by our former CEO, who was terminated, and his sister. We requested the login details, but they refused to provide them. Since then, they have started their own business and transformed our page to represent their business. They renamed it Safe Structure Designs but the URL still reflects AllMetalMS. They are utilizing our images and hashtags. We are a trademarked company and need assistance in reclaiming our page. Our website is allmetalms.com, and you can reach us at [redacted]. Any help in resolving this matter would be greatly appreciated.
Reported by GetHuman-lvpowder on الثلاثاء ١٢ أبريل ٢٠١٦ ٢١:١١
Our company's Facebook page was taken over by the former CEO who was terminated along with his sister. We requested the login details from them, but they have declined to provide them. They have proceeded to launch their own business and have altered our page to represent their venture. They are currently operating under the name Safe Structure Designs, but the URL still displays as AllMetalMS. They are utilizing our images and hashtags without permission. We hold a trademark for our company. How can we go about having this page removed or returned to our control? Our website is allmetalms.com, and our contact number is [redacted]. Assistance in reclaiming our business page would be greatly appreciated.
Reported by GetHuman-lvpowder on الثلاثاء ١٢ أبريل ٢٠١٦ ٢١:١٣
Our company's Facebook page was taken over by the former CEO who was terminated along with his sister. Despite our requests, they have refused to provide us with the login information. They have transformed our page into their own business, Safe Structure Designs, but the URL still reflects our original name, AllMetalMS. They are using our images and hashtags, and we are a trademarked company. We need assistance in reclaiming ownership of our page. Our website is allmetalms.com, and you can reach us at [redacted]. Any help in resolving this matter would be greatly appreciated.
Reported by GetHuman-lvpowder on الثلاثاء ١٢ أبريل ٢٠١٦ ٢١:١٩
I have dedicated a lot of time and effort to creating and editing videos. I always make sure to acknowledge the rightful owners of the music I use, stating that I do not own the music and encouraging viewers to purchase it from iTunes. Despite this, Facebook seems to be overlooking these disclaimers and wrongly claiming ownership of the music in my videos. It is frustrating given the effort I invest in my content. How can I ensure that my videos are not unfairly declined and that Facebook recognizes my use of the Fair Use option? If anyone can offer assistance, please reach out to me at [redacted] Thank you.
Reported by GetHuman-kncrswel on الخميس ١٤ أبريل ٢٠١٦ ٠٥:٣١
I keep seeing a message on Facebook telling me to clean my computer by downloading F-Secure or other antivirus software. Despite trying to report this issue, downloading the suggested software hasn't fixed the problem. It seems like a phishing attempt to gather personal information from me. I'm concerned my account may have been hacked. How can I remove this message so I can access my Facebook page, news feed, and account without being redirected?
Reported by GetHuman-triciaco on الجمعة ١٥ أبريل ٢٠١٦ ٠١:٤١
I am encountering login issues consistently. Can I close my account and create a new one? I am unable to access Facebook and have tried reaching out to multiple individuals. I have submitted images of my driver's license, but no progress is made as it keeps getting rejected with no explanation. Could it be because my real name on Facebook does not match what is on my license? This process is frustrating, and despite spending so much time, the issue remains unresolved. I have only one email. Please assist as I really would like to use the service.
Reported by GetHuman-anneleco on السبت ١٦ أبريل ٢٠١٦ ١٨:٠٩
I have encountered an issue where friends are being automatically removed from my Facebook list without their knowledge. Even after confirming that they didn't remove or block me, I can't seem to re-add them as friends. When attempting to add new friends or create a new account, the same problem occurs. Although my friends mentioned it might be a glitch or bug, I couldn't find any solutions in the Help Center or Report a Problem section. I am hoping Facebook can resolve this issue soon.
Reported by GetHuman-nekothes on الجمعة ٦ مايو ٢٠١٦ ٠٤:٠٥
As a small business owner who advertises on Facebook, I have been facing challenges with receiving negative comments and ratings on my page from individuals who are not actual customers. Despite reporting these comments to Facebook, they have not been removed, and my ability to report them has now been restricted. This situation has now escalated with the receipt of a sexually explicit post. I am seeking assistance in addressing this issue. Thank you.
Reported by GetHuman-pjirl on الجمعة ٦ مايو ٢٠١٦ ٠٩:٤٧
I attempted twice for text verification and once for phone verification without success. I did, however, receive a photo of a man that you claimed was not me attempting to access my account. The photo was actually of myself, albeit in low light, making it unreasonable for you to draw the conclusion you did. It would have been preferable if a thorough investigation had been conducted using my phone number you have on file to uncover the truth, thus avoiding unnecessary frustration. I anticipate prompt resolution of this issue. Thank you for acknowledging my situation and for your focused attention to rectify this embarrassing misunderstanding.
Reported by GetHuman-rickfun on السبت ٧ مايو ٢٠١٦ ١٣:٠٧
Hello everyone, I am seeking assistance with accessing my Facebook account. I have been struggling to log in due to a persistent malware notice that keeps appearing. Despite removing the malware from my computer and changing my password multiple times, I am still unable to gain entry. It is crucial for me to regain access as I hold important positions within the Knight Templar CrowClan Fleet Command in Sedona, Arizona, and as an Ambassador for South Africa. Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-tmfawci on السبت ٧ مايو ٢٠١٦ ٢٠:٥٦
I run a business page called "Rooftop Landing Reindeer Farm." On the review page, it shows one 5-star rating and two 2-star ratings. Despite mostly receiving 5-star and 4-star reviews, only five 2-star ratings exist. Interestingly, two of these lower ratings are prominently displayed on the main page. Our average rating is 4.5, so it would be more accurate if the page reflected the overall feedback. Can someone please address this issue and ensure that the display represents all our reviews accordingly? Thank you for your help.
Reported by GetHuman-rooftopl on الثلاثاء ١٠ مايو ٢٠١٦ ١٨:٤٣
I need help deactivating my two Facebook pages temporarily. I managed to deactivate one, "Alice Marie Cuthbert," but the other, "Alice Cuthbert," is still active. Whenever I try to deactivate "Alice Cuthbert," "Alice Marie Cuthbert" gets reactivated. Please assist me in deactivating both pages. Thank you.
Reported by GetHuman-cuthy on الإثنين ١٦ مايو ٢٠١٦ ١٥:١٦
I keep receiving the following message about removing malware, but it's not effective! I am stuck in a loop, unable to resolve the issue or log in from my laptop. Interestingly, I can access another Facebook account from this laptop and log in from a different computer, just not mine. I require actual assistance, not just recommendations, as the current solutions are not resolving the problem. The message that appears, which never resolves the issue and blocks me is: "Trend Micro HouseCall is currently checking your computer and attempting to eliminate any malware detected. You can log into Facebook, and the scan will continue in the background. A Facebook notification will be sent to you once the scan is completed."
Reported by GetHuman-angelapr on الأربعاء ٢٥ مايو ٢٠١٦ ٠٨:١١
I am the owner of Weston Service Center LLC in Weston, CT. A former employee set up my Facebook page, and since they no longer work for me, I cannot access the page as I do not have the password or know the security answers. I require assistance in regaining access to my page. Please reach out to me at the station address: [redacted] Weston Rd, Weston, CT [redacted]. Thank you. - Donald P. Macintyre, Contact number: [redacted].
Reported by GetHuman-donmac on الجمعة ٢٧ مايو ٢٠١٦ ١٥:٢٥
I have been receiving unwanted posts and responses on my page despite trying to block and report them. One individual named Gizal is able to post pictures on my page, including links to pirated movies and inappropriate content. The responses are vulgar and unsuitable for my children to see. I am concerned about the images of nearly nude bodies being shared on my page. I am considering banning Facebook if this issue is not resolved promptly. Thank you for your assistance. - Justin W Boswell
Reported by GetHuman-theboz on الجمعة ٢٧ مايو ٢٠١٦ ١٨:٥١
Is there a way to completely opt out of Facebook's "Memories" and "On this day" feature? Even though I have turned notifications off and selected "See fewer of my memories," I still see these reminders daily on my newsfeed. I'm not interested in hiding specific dates; I would prefer to either hide entire years or remove this feature altogether. It's not just bothersome; it brings back difficult memories like my battle with cancer. I hope Facebook can provide an option to permanently disable this feature.
Reported by GetHuman-pamelacl on الثلاثاء ٧ يونيو ٢٠١٦ ١٦:٣٩
I am reaching out because I am feeling quite helpless at the moment. I have tried everything within my capacity to regain access to my page, but all my attempts have been futile. The password I set for my page is not being recognized, and although I have not changed it, the system keeps telling me it's the old password that was altered a year ago. I no longer have access to the phone number linked to the account for verification. I am hoping this could be my final attempt to recover my page. Any assistance you could provide would be greatly appreciated.
Reported by GetHuman-sherylbr on الأربعاء ٨ يونيو ٢٠١٦ ١٨:٠١

Help me with my Facebook issue

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