Facebook Customer Service Issues

Today my father's Facebook account was hacked. The hacker sent messages asking for money to many people through his account, providing bank details for transfers and then deleting the messages. I changed my father's password and deleted the account to stop further misuse. I am worried if the hacker can reopen the account. My father is very stressed and planning to report this to the police. We seek help from Facebook on how to resolve this issue.

I have been experiencing issues with my Samsung Galaxy S10 for several weeks now. Various apps have been crashing randomly even though my phone is up to date. Recently, I encountered a problem with my Facebook account being logged out, and I am unable to log back in as I have forgotten the associated email address and cannot reset the password. Despite uninstalling and updating the app, I am unable to complete the two-factor authentication process as the code entry prompt simply refreshes the screen without any error messages whenever I enter the code. I have tried different codes to no avail. Your help in resolving these issues would be greatly appreciated.

I recently purchased a new mobile phone. I moved from the UK to Australia over 6 years ago and no longer have access to the original mobile phone or email address associated with my account. Unfortunately, I cannot recall my account username or password to log in on the new device, and I am unable to reset it as the information is sent to my inaccessible email and phone number. I am also unable to update my details on the old mobile I am logged into on Facebook as it requires my forgotten password. How can I resolve this issue without having to create a new Facebook profile and losing all my data? Thank you.

Dear Facebook Support Team, I am having trouble understanding how to confirm my real name on my profile since I initially used a fake name. I would like to update my real name by verifying it with my Identity Card. I have sent in my documents containing my real name, which is [redacted], for your review. This is indeed my true name, and I kindly request to have it updated on my profile to unlock my account. Thank you, Arun

Hello, I am facing an issue with my Facebook account under the name Liesel Coetzer Barnard. It seems to have been either hacked or disabled, and I cannot log in. The email address connected to my account is no longer accessible as it was linked to my husband's shop that has since closed. I need urgent assistance to recover my account as it contains important photos and items I am selling. The email linked to my account is: [redacted] I previously contacted support via email with no response. Looking forward to your help, Liesel Coetzer Barnard

My Facebook account got hacked, and now I'm stuck at the login screen requiring a code sent to my old phone. I have managed to receive codes via email, but I'm unable to bypass the code sent to my old phone. I tried indicating that I don't have access to the phone, which led me to the option to have three friends help. Even after entering all three codes from my friends, I'm still unable to access my account without providing the code from my old phone.

After updating my laptop, I unfortunately lost access to all my passwords. Even though I had them written down, they seem to not be working. Despite trying to reset my password and email multiple times, I'm unable to receive the reset email. It also appears that my phone number isn't being recognized for verification either. My Facebook is accessible on my phone, but due to failed password reset attempts, I'm locked out of my account. I would appreciate any assistance in unlocking my Facebook account, as well as advice on why Facebook is not sending the password reset email to my Yahoo account.

For the past four to five days, I've been attempting to access my Facebook account without success. Every time I open the app, a prompt asks to send a 6-digit code to my phone for a security check. However, after clicking on it, a red error message appears, and I never receive the code. This issue is affecting my clothing page linked to Facebook, as I cannot manage it without access. Urgent assistance would be greatly appreciated. Thank you.

My account got blocked for sharing something honestly. It's frustrating how Facebook doesn't seem to address the real issues. It's unfair that certain posts receive attention while others get penalized. The platform should differentiate between harmless content and inappropriate posts. People post explicit content without consequences, yet innocent memes get people banned. The rules on Facebook seem arbitrary. A temporary ban for sharing harmless material is unreasonable. Facebook needs to reevaluate its policies to avoid these situations in the future.

I am unable to access my Facebook account. After attempting to reconnect, Facebook informed me of another connection on Windows that was not initiated by me. By mistake, I clicked "yes, it's me," which led to my account being disabled. Unfortunately, I couldn't reset my password as my account was already disabled. Facebook suggested filling out a form in the Help Center for assistance, but the responses are sent to my inactive Facebook email address. However, my phone number linked to the account is still accessible. I am willing to provide my ID if necessary. My account name is Quentin Ulmet. Please contact me at [redacted]

I need assistance because my Facebook page has been removed from the admin role, and I am the sole admin of the page. I have tried reporting this issue to the Facebook support center, but so far, no solutions have been provided. I hope that you can help me resolve this problem.

I have been using Facebook for over a decade without any issues. However, after returning from a cruise, I discovered my account was gone. Despite multiple attempts to recover it, I was met with a notification about posting too quickly, even though I hadn't posted anything. Frustrated, I created a new account, only to have it disabled due to an alleged name mismatch with my ID. Confused, I decided to retry accessing my old account. Unfortunately, the process keeps sending a verification code to my old phone number, despite updating my email and new number on the account. It's been challenging as it always prompts me to enter the code sent to the old number, which I no longer possess. All I want is to regain access to my account, which holds precious memories of my children over the past decade.

Hello Facebook Community, On the 3rd of December [redacted], at approximately 7:00 PM, I encountered an issue with my Facebook account. It seems that my password was changed 4 hours prior, which is puzzling as I was at work all day and did not make any changes. I recently experienced a robbery where my phone and other belongings were taken from me. Unfortunately, this has left me without access to the email address and phone numbers connected to my account. I have attempted various methods suggested online to no avail. It is crucial for me to retrieve my account as it contains precious photos of my late mother that I would like to access. Your assistance in resolving this matter would be greatly appreciated.

Hello, I am reaching out for assistance regarding an inappropriate photo uploaded by a male student claiming to be my class teacher. I urgently need this account deactivated. We are extremely distressed by this situation. I have tried to lodge a complaint through your platform and am hopeful for a resolution. Please help me. My identification number is +[redacted]09 and the account name is Raj Kumar. I believe this is a fake account and request your immediate action to block it and remove the photo. Unfortunately, I do not have the email address associated with the account, so I have provided my own email for communication. Thank you for your help.

Hi Facebook Team, I am writing to address my disabled ads account as it was deemed non-compliant with your policies by a reviewer. I am re-appealing in hopes of being granted a second chance. I have familiarized myself with the policies and commit to adhering to the updated guidelines diligently. I kindly ask for your utmost consideration in this matter. Your favorable response to my request would be greatly appreciated. Thank you and best regards, Cecile

I live in Michigan and often search for job opportunities for my friends in Hart, zip code [redacted], which is within a 10-mile radius of Shelby, Michigan, with the zip code [redacted]. It's common for us to seek jobs in nearby towns. Recently, I encountered an issue with job postings from employers in Shelby Township with the zip code [redacted], over 3.5 hours away. They list their jobs as Shelby, causing confusion and returning irrelevant job listings. I believe it would be helpful if employers were required to specify the exact location of the job by specifying the zip code or providing a dropdown menu potentially with the county name, like Shelby (Oceana) or Shelby Twp (Macomb), to avoid such issues. This change would benefit many individuals looking for jobs in our area.

Hello, I'm Michelle Becerra. I recently received a video from a friend on Facebook, and upon opening the chat, my account got deleted. Despite trying various methods like resetting passwords and seeking help from friends, I am unable to regain access to my account. I am worried about losing all the photos and memories I have collected over the years. Any assistance in recovering my Facebook account would be greatly appreciated.

Hello, I hope you are having a good day. I am reaching out to inquire about the reason behind my disabled account. I carefully followed all the necessary steps by providing my full name, photo, email, and contact information. Initially, I managed to access the account, but unfortunately, I was later locked out. I attempted to create a new account using a different email address, but encountered the same issue. The message I received stated that my submission is under review and subsequently, my account was disabled. I would appreciate your assistance in resolving this matter promptly. Being a new user, I am eager to regain access to my account. Thank you for your attention to this concern. Warm regards, D. Edness

My Facebook account, under the name Chioma Umeh, Email: [redacted], Phone: [redacted][redacted], was hacked in November [redacted]. I lost my phone, which I think the hacker used to get the security code. They changed the email and phone number. Despite trying to search for the account, it doesn't match. I attempted to create a new account, but Facebook keeps disabling it. I'm hoping to recover my original account. Thank you.

I received a message asking if "Shelburne Town" is the name I use daily. This is not my name, and I have attempted multiple times to delete this page, as it was originally created as a personal page instead of a business page by the previous owner. I was informed that it is linked to the correct page, The Town of Shelburne. I am worried that if I delete it, we might lose followers on the correct page.