Facebook Customer Service Issues

Facebook asked me to do a two-factor authentication security check, but I can't complete it because I no longer have access to the mobile phone number where they send the code. I have tried resetting the password through the "forgot account" option, but it keeps redirecting me to the same security check screen asking for the code. I can't find a way to skip this step or update my phone number.

My account has been disabled for over two weeks, and it's very urgent for me because I am helping street dogs in Sri Lanka. There is no one else in my area helping them, so I feed over [redacted] dogs every day. I receive donations through Facebook, and you can see my updates with photos and bills every day. Now, I can't feed them because I don't have any support, and the dogs have been hungry for two weeks. Please help me get my Facebook account back. I believe a woman reported me because she was upset with me. She is also involved in welfare but only to collect donations, and she even took $[redacted] from me. After I posted about her actions, she got angry and reported my account. She has also contacted my donors. Please understand the situation and help me regain access to my Facebook account, it's for the dogs.

I encountered an issue logging into my Instagram account as it indicated that access was restricted. To regain control, I must verify my identity. Unfortunately, as my Instagram is not connected to my Gmail or Facebook, I'm solely reliant on receiving a verification code via text message. Despite repeated attempts, the text message delivery has failed. I've been scouring online resources for weeks, but the code still hasn't been received. Any assistance would be greatly appreciated. Thank you, Connor S. (Instagram: @connor_iv)

I recently encountered an issue with my account being disabled. It wasn't due to hacking, but rather a result of losing my information when my phone malfunctioned. I urgently need to regain access to my account as it's crucial for contacting my out-of-state family members and managing sales for our wood business. I kindly request your assistance in resolving this matter promptly. My phone malfunctioned last night, leading to the loss of my information and the need to reset everything. Your help in restoring my account access would be greatly appreciated. Thank you for your attention to this issue.

Good morning Facebook team, I am writing this message to seek assistance as I discovered that my account has been renamed "Come Alive Charitable Uganda Disabled," which I did not authorize. This account has been mine for many years, and I kindly request for it to be unblocked as I have not violated any of Facebook's terms and conditions. My friends and I are affected by this issue. Your help in resolving this matter is greatly appreciated. God bless you. Faithfully, Matovu Mike, Founder.

Hello, I am Sagar Sajjad L. from Pakistan. Recently, my personal Facebook account got disabled for reasons unknown to me. I have been using Facebook since [redacted], but this sudden disabling of my real account without explanation has left me confused. In the past, my account was disabled for impersonation, and I successfully reinstated it by submitting appeals. However, this time, despite filling out appeals, I have not received any response from Facebook. Seeking a solution, a friend recommended gethuman.com to me. I am hopeful that by reaching out here, I may find a way to get Facebook's attention and resolve this issue. If anyone has tips or tricks on how to effectively contact the Facebook team, I would greatly appreciate it.

Yesterday, my son informed me that he lost 55 photo albums from his Facebook account. Currently, he can only see his Timeline, Profile, 1 cover photo, and a few other pictures (approximately [redacted] available). Previously, he could access his other 55 albums, totaling around 11,[redacted] photos. I have searched online and found suggestions to use the "report an issue" drop-down menu, but we cannot locate this option on either of our accounts. The listed drop-down menu items do not address this specific issue. I would greatly appreciate any guidance you can provide to help resolve this matter, as I have exhausted my own online troubleshooting attempts. Thank you very much for your assistance. Sincerely, Annie C.

I encountered a security check on Facebook that requires a two-factor authentication code sent to my old mobile number, which I no longer have access to. Despite trying to reset my password through the "forgot account" option, I am stuck in a loop where I am unable to proceed without entering the code. Unfortunately, I cannot update my phone number or find any other alternatives to bypass this security step.

My Facebook account got disabled after sharing a post on my page. Initially, I received a warning message from Facebook stating that my post violated community policies. I requested a review of the post but did not receive a response. Later on, my account was disabled. This post was originally shared on my page back in [redacted], and there were no issues raised by Facebook at that time. I am perplexed as to why my account was disabled without any further warning after I tried to get the post reviewed.

My website is currently down, and despite your assurance that you don't censor political content, my experience says otherwise. First, my site was taken offline for two weeks after posting a segment from the Red Skelton Show about the pledge of allegiance. Then, it was shut down again when I suggested that environmentalist Greta Thunberg should smile more, alongside images of smiling young girls in pigtails. Unfortunately, some of these images were linked to Nazi Germany posters from WW2. Lastly, my most recent post, labeled Conspiracy Theory #4 about the fate of SEAL Team #6, led to my entire site being disabled. This action has cost me the connection with [redacted] friends and 70 political, veteran, and conservative groups I interacted with. Therefore, if what you claim about not censoring political speech is accurate, I request the reinstatement of my website.

I have been receiving emails from Facebook in a foreign language. The emails include my address but seem to be intended for someone named Wandera Frank. I am not a Facebook user. Please remove my email from this person's account. Thank you, Frank.

I am attempting to regain access to an old Facebook account, and Facebook is requesting that I confirm my identity. The issue lies in the fact that the two email addresses provided for selection are from my original school email accounts dating back almost two decades to when Facebook was exclusively for college students. Strangely, I am unable to choose my third email address, which I can readily access. Another option given is to verify my identity through 5 randomly selected "friends," with 3 needing to provide a code after following a link. I have reached out to these individuals through my mother's Facebook account; unfortunately, none have responded, as we have no ongoing personal relationship outside of our previous Facebook interactions. Regrettably, Facebook does not permit me to select the 5 friends or alter their selection, leaving me at a crossroads with limited solutions available.

My friend's account got blocked without any apparent reason. Her name is Jill van Houten, which matches her Facebook profile name. I'm reaching out to emphasize that nothing inappropriate was ever posted using her account. I kindly ask for her profile to be unblocked and reactivated. Should any problematic content appear, you have my consent to block my account instead. She has essential photos of her son and 3 dogs that she can't access at the moment. I would be grateful if you could assist in unblocking her account. Thank you in advance. Warm regards, Joachim Rummens

I recently set up a Facebook account for my Mum since she doesn't have a mobile phone. I removed my number from my own account and used it for her account for security purposes as required by Facebook. Unfortunately, they have disabled her account now. I submitted a photo of her ID, but they still haven't unlocked it. It's frustrating because all she wants to do is use Facebook to communicate with her family. She's not involved in any scams; she just wants to connect with her son and see photos of her granddaughter on the platform.

Good evening. Can I ask what to do as I am facing a problem? I lost my phone and cannot receive the code to prove my identity as Kristina Kuklevienė. How else can I verify that it's me? The photo attached is indeed me. My previous number was +[redacted]6, and my Gmail is [redacted] Can I provide proof through my Gmail account? Please verify my account as I use it for work. Also, I have created a page on that account. Kindly email me at [redacted] to discuss what steps I can take. I assure you, I am not a scammer; I am Kristina Kuklevienė. Please confirm my account. Thank you.

I'm frustrated by misleading ads from China on this site. I unknowingly purchased a scooter that turned out to be a cheap item worth a fraction of what I paid. This type of fraudulent advertising should be prevented to protect customers from losing money on fake products. I urge the platform to take responsibility for allowing such scams to occur and not to promote these dishonest sellers. I plan to report this to the media in hopes of shedding light on this issue.

I purchased a High-Speed Portable SSD from Howwayforsh on September 27 for $37.49 USD. Unfortunately, I have yet to receive the item, despite the "China Post" website stating it was delivered. I have reached out to the company via email using the Hotmail address provided during the order confirmation, but I have not received a response in 12 days. While their website is still up and running, I cannot find any contact information to reach the company directly.

I am experiencing difficulties accessing my Facebook account, which has been logged out and blocked due to a forgotten password. My name is David Abernethy, and I have a substantial number of friends on the platform. I have created a new profile with the same profile picture to signal to my contacts that it's still me. The challenge lies in the fact that it is linked to a Facebook email, [redacted], making it hard to verify my identity and regain access. I am eager to restore my original Facebook account and seek the appropriate assistance to resolve this matter promptly.

After resetting my password on Facebook, I am prompted to enter a code generated by them, but unfortunately, I have misplaced the number [redacted] and can't regain access to my account. They require me to submit a copy of my ID, but on Facebook, I use the nickname Japjap Payne instead of my full name Jan Airesh M. Payne. I am concerned that my recovery request may be denied due to the name mismatch. To address this issue, I am reaching out to the Facebook team to highlight my situation and seek assistance.

I'm writing to report my struggle with recovering my hacked Facebook accounts, [redacted] and [redacted] I discovered an active account linked to my email, [redacted], that I didn't create. I've faced challenges resetting passwords due to the verification process requiring communication with friends from various countries whom I've lost touch with. This ordeal has left me feeling invaded and helpless. I'd appreciate assistance in regaining access to my accounts.