The following are issues that customers reported to GetHuman about Facebook customer service, archive #1043. It includes a selection of 20 issue(s) reported December 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm wondering why Facebook keeps disabling my ability to post. I only share FarmVille posts and play the game regularly. I can send gifts but can't post on my timeline. The notification mentions my posts contain reported abusive content, which I don't understand as I stay away from controversial topics like religion or politics. I just focus on the game and don't engage in abusive behavior. I need assistance in resolving this issue to continue enjoying the platform without any interruptions.
Reported by GetHuman4024955 on lunes, 2 de diciembre de 2019 14:45
Recently, a senior acquaintance of mine has been inactive on Facebook for several years. Unfortunately, she no longer recalls the email address linked to her account, forgot her password, and changed her phone number. She is unable to provide any relevant information but can verify her identity with her driver's license. Is there a method to either (1) regain access to her account or (2) delete the existing account so she can make a new one? Thank you.
Reported by GetHuman-nonvanil on lunes, 2 de diciembre de 2019 14:54
I have been selling land on Facebook Marketplace for nearly two years. Recently, I have noticed a significant drop in my response rate. Previously, when I posted various parcels of land for sale, I would receive numerous messages and inquiries. However, over the last month, I am receiving very few or sometimes no messages at all. Additionally, some of my posts are being flagged for supposedly violating the platform's rules, despite the fact that I have only made minor changes to my listings such as the location and specific details of the land being advertised.
Reported by GetHuman-landacce on lunes, 2 de diciembre de 2019 15:10
My Aunt Frances Maher has forwarded me messages about a new grant program offering financial assistance for various needs. She shared the details from a woman named Gloria Woods on a women's Facebook group. Gloria mentioned that government grants are available for Americans looking to start a business or reduce debt, with no repayment required. Despite following Gloria's instructions, she asked for $[redacted] for delivery charges at the end, raising suspicions. After contacting Aunt Frances, she denied any knowledge of Gloria Woods or the grant program. I shared some personal information but am concerned about potential scam victims on Facebook, especially seniors. I hope to stop whoever took over my Aunt's Facebook and prevent others from falling for this hoax.
Reported by GetHuman-utter_ch on lunes, 2 de diciembre de 2019 15:37
I'm having trouble logging into FaceBook due to a two-factor authorization security check. The issue is that I'm being asked to enter a number sent to a mobile phone I no longer have access to. Despite attempting to reset my password through the "forgot account" option, I keep getting stuck on this security check without the ability to proceed without the phone number. I'm unable to find any options to change the phone number or any other alternatives.
Reported by GetHuman-mntbjus on lunes, 2 de diciembre de 2019 16:03
I am currently facing an issue with Facebook's two-factor authorization security check. The problem is that it prompts me to enter a number sent to a mobile phone no longer in my possession. I have tried resetting my password through the "forgot account" option but keep getting redirected to the security check page. Unfortunately, the page does not provide an alternative to continue without the mobile number. It seems there is no way to change the phone number or explore other options at this point.
Reported by GetHuman-mntbjus on lunes, 2 de diciembre de 2019 16:09
I am experiencing an issue with tagged photos and posts not appearing on my Facebook timeline. Despite checking my privacy settings and timeline review, as well as allowing access to my timeline in the activity log, the posts still do not show. Interestingly, the posts appear on other people's timelines who are also tagged in them. I have tried various solutions suggested by Facebook support, including clearing cache and cookies, uninstalling and reinstalling the app, and turning off devices, with no success. I have researched extensively and found no definitive answers to this problem. If anyone has experienced and resolved this issue, your guidance would be greatly appreciated.
Reported by GetHuman-kaitaswa on lunes, 2 de diciembre de 2019 16:23
About a year ago, my Facebook account was disabled for reasons that are still unclear to me. Recently, I tried to follow the steps on the "my personal account was disabled" page to resolve the issue. However, when I attempted to enter my information, I received an error message stating that the email address I provided is not associated with a Facebook account. Subsequently, I tried to create a new account using the same email address only to be informed that the account linked to that email address has also been disabled. I am unsure of how to proceed in this situation.
Reported by GetHuman4026072 on lunes, 2 de diciembre de 2019 16:49
Hello, I need your assistance. I recently created a new Facebook page for my company, but mistakenly included ",LLC" in the name. My current name is "Under Dock Reef, LLC" when it should have been listed simply as "Under Dock Reef." I tried changing the name in the page info section, but it's not working or accessible to me. I am the main person who opened the page, and I've spent a total of six hours trying to resolve this issue. Please help me remove the ",LLC" or provide guidance on how to do so. Thank you.
Reported by GetHuman-underdoc on lunes, 2 de diciembre de 2019 16:49
I have been struggling for two weeks to recover my account after it was hacked. The hacker changed the password, added two-factor authentication, and linked it to their phone, making it impossible for me to regain access. Despite multiple emails and password reset attempts, Facebook has not yet restored my account access. I am eager to have the two-factor authentication removed or transferred to my phone. To address the problem, I have submitted my state ID twice. The account in question belongs to Kai Imani.
Reported by GetHuman-kaikaipa on lunes, 2 de diciembre de 2019 16:51
I am trying to access an old account that I had with my ex. The account had a fake name due to the situation back then, and Facebook accepted it at the time. I need to retrieve some messages between my ex and me for court evidence, but now it is prompting me to verify my identity. I can provide my ID, but I am having trouble with my birthdate, recovery email, and friend's name. I urgently need access to these messages for court. Can someone please advise on what steps I can take to regain access to my account? Thank you.
Reported by GetHuman4026253 on lunes, 2 de diciembre de 2019 17:11
Hello, I hope you're doing well. I'm currently trying to regain access to my original Facebook account. I've exhausted all my options, including using the email address I initially used to create the account. Unfortunately, I couldn't recall the password since it has been many years. I had also linked my phone number to the account, but it was stolen a couple of weeks ago, and the associated number is no longer in my possession. I find myself in a bit of a bind and would greatly appreciate any assistance. Thank you.
Reported by GetHuman-reecemc on lunes, 2 de diciembre de 2019 17:13
I need assistance with my disabled Facebook account. When trying to appeal for it, Facebook requires my forgotten Gmail account, which I no longer have access to. The mobile number linked to the disabled account is also no longer available. I am unsure how to proceed with the appeal process without the email address and mobile number. The disabled account I need access to is under the name of Pratik Pokharel Sharma. Any guidance on this matter would be greatly appreciated. Thank you.
Reported by GetHuman4026310 on lunes, 2 de diciembre de 2019 17:16
I am attempting to create a business account for our sign company, but I keep getting disabled for violating Terms and policies. I believe I am mistakenly setting up a personal account instead. I visited facebook.com/business and created an account from there, but it got disabled. Now my personal account is disabled too because I ended up having more than one account. All I want is a Facebook page for our sign shop where we can share photos of our projects with people. Can someone guide me on how to achieve this?
Reported by GetHuman4026536 on lunes, 2 de diciembre de 2019 17:36
I created my Facebook account with an email I can't access anymore. I switched phones and can't log in, but my old phone still works. I tried alternative emails for verification, but none have worked. I've tried all the options available. My account is over 12 years old, and it's crucial for me to keep access. Please suggest other ways I can verify my identity now.
Reported by GetHuman4026557 on lunes, 2 de diciembre de 2019 17:38
Last night, while chatting with a friend on Facebook Messenger, both my Facebook app and Messenger suddenly went offline. Upon attempting to log back in, I was informed that my account had been disabled, citing a violation of some rule. I submitted an appeal to have my account reviewed and received an email stating that the reason for the disablement cannot be disclosed and that the decision is irreversible. I feel this is unjust as I was not given prior warnings and am still unaware of the specific reason behind the account's disabling.
Reported by GetHuman4026584 on lunes, 2 de diciembre de 2019 17:41
Hello,
I am having trouble accessing my Facebook account. Whenever I try to log in, I encounter an error message that says, "facebook.com/checkpoint/?next". The message also states, "Error Sorry, something went wrong. We're working on getting this fixed as soon as we can."
I have already checked the help center but was unable to find a solution to this issue. It has been persisting for 2 months now, and I urgently need to regain access to my Facebook account.
I appreciate your prompt assistance. Thank you.
Reported by GetHuman-ungerera on lunes, 2 de diciembre de 2019 17:59
My Facebook account with the email [redacted] and the number ([redacted]) has been disabled. I have not violated any policies, and I am baffled by this issue. Please address this quickly. You can reach me using other family emails I will provide. Please inform me about this problem promptly. Thank you for your help.
Reported by GetHuman4026861 on lunes, 2 de diciembre de 2019 18:10
Hello, this afternoon, I had trouble logging into my account. I was prompted to verify my identity and reset the password. I managed to change the password but faced difficulty confirming my identity. The only options available to me are Facebook for Android and Chrome on my laptop. After checking my history on both my laptop and mobile Chrome, I realized I haven't logged into Facebook on Chrome for months; I typically use the mobile app. When I try to confirm my identity by pressing the Continue button, I receive the message: "LOGIN WAS NOT APPROVED." The alternative method to verify my identity isn't effective. I'm unsure of what steps to take next to regain access to my account. Kind regards, Daria Moch
Reported by GetHuman-dariamoc on lunes, 2 de diciembre de 2019 18:20
I'm trying to access my old Facebook account (MJ Welchner), which may have been disabled. The email associated with it, [redacted], is no longer accessible, so I cannot receive the phone recovery code. However, I did manage to change the password about 10-15 minutes ago. How can I regain access to the account? I would like to update the email to [redacted] I appreciate the security measures in place but need assistance with this issue.
Reported by GetHuman-mjwelchn on lunes, 2 de diciembre de 2019 18:35