The following are issues that customers reported to GetHuman about Facebook customer service, archive #1041. It includes a selection of 20 issue(s) reported December 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having difficulty creating a new account using my preferred name. Despite submitting a photo for verification as requested, my account keeps getting disabled after a few days. I am frustrated with this situation because my current account displays my previous name, which I am no longer comfortable with. For personal safety reasons, I urgently need to use my chosen name online. I intend to legally change my name once I am able to afford it. I am unsure why Facebook is making this process so challenging. I would appreciate a clear answer on whether my concern can be addressed or if I should look for alternative platforms. Thank you.
Reported by GetHuman4022834 on lunedì 2 dicembre 2019 02:17
I'm frustrated with Facebook allowing fraudulent sales accounts to continuously appear and deceive people worldwide. It seems like they prioritize ad revenue over preventing scams. Recently, I fell victim to a scam ad on Facebook by a group named [redacted] advertising Ariat boots. I ordered 3 pairs and never received them. Many others have reported this group as a scam online, yet Facebook still allows them to advertise. I wish they would take more responsibility in verifying these ads to protect users from being ripped off.
Reported by GetHuman4022841 on lunedì 2 dicembre 2019 02:20
My Facebook business ad account got disabled. I didn't breach any rules. Being a solo entrepreneur, I focused on different areas of my business before being ready to run ads. With a new addition to my team, I am eager to kick off ads for the upcoming holiday season promptly.
Could someone assist?
Charles & Company
Owned by: Domestic Brands
ID: [redacted][redacted]
Thanks in advance!
Happy Holidays,
Lawrence Charles
Reported by GetHuman4023013 on lunedì 2 dicembre 2019 03:22
I am experiencing difficulty creating an account to use for Facebook ads. I have not used Facebook before, and I am struggling to create a user account. Additionally, setting up a business account has been particularly challenging. As the advertising days leading up to Christmas are running out, I urgently need assistance in setting up these accounts. I have been attempting to create workable accounts on Facebook for three weeks now without success. Your help in creating a functional Facebook Ads Manager account is greatly appreciated.
Reported by GetHuman4023030 on lunedì 2 dicembre 2019 03:28
Hello, I have been attempting to regain access to my account for the past two months. I completed the verification process with my trusted contacts, but I did not receive the link to finish the recovery on my phone number as promised. I now have a new password but am awaiting the link to complete the process and recover my account. I am eager to have my account back as soon as possible. Any assistance you can provide would be greatly appreciated. Thank you.
Reported by GetHuman4023146 on lunedì 2 dicembre 2019 04:25
I recently logged out of my Facebook account to switch to another one. However, when I tried to log back in, I was asked for a login code which was sent to my mobile number. Even though I haven't changed my phone number, I have not received the code. I am able to access my email, but the code is still needed to log in. Any assistance would be greatly appreciated.
Reported by GetHuman-khairah on lunedì 2 dicembre 2019 04:50
Subject: Facebook Account Issue
Hello,
I am Viviana Vargas, and I am experiencing difficulties signing up for Facebook as I keep getting locked out by Facebook Security.
I had closed my previous account three months ago due to a hacking incident. Recently, I made two attempts to create a new account, but I keep facing issues with Facebook Security locking me out.
I am inquiring about accessing the most recent account I created on 12/2/[redacted] to use it as my primary Facebook account. Any assistance in resolving this matter would be greatly appreciated.
Please feel free to reach out if you need further information.
Thank you,
Viviana Vargas
Reported by GetHuman4023249 on lunedì 2 dicembre 2019 05:11
I've been attempting to purchase a gold garnet cross on Facebook for three days. Today, I sent the money from my debit card through Facebook. After the transaction, it showed as pending on my end. However, when I reached out to the seller, John A. Pawlusik, he mentioned he received no money or notification from Facebook, despite them stating they would inform him. Now, I'm unsure what happened to my $33. I truly wish to buy this item and traveling to Rochester, NY is not a feasible option for me. Could someone please assist me with this situation?
Reported by GetHuman-shakeabu on lunedì 2 dicembre 2019 06:05
My Facebook account got disabled on Saturday morning, mentioning a possible guideline violation. After reviewing the guidelines, I believe it's a mistake. Unfortunately, I no longer have access to the email [redacted] associated with the account, making it challenging to receive any communication from Facebook. Restoring my account is crucial for promoting my Art page. Additionally, my Instagram account, Gypsy.shark, seems to have been disabled as well, potentially due to its connection to my Facebook account.
Reported by GetHuman-camipao on lunedì 2 dicembre 2019 07:02
Hello,
A few weeks ago, I was the victim of a hacking incident. At the time, I didn't believe it was a big deal. However, now I am having trouble logging into my Facebook account because I have forgotten my password. Even after attempting all the usual methods to recover my account, I have not been successful. Any assistance you could provide in this matter would be sincerely valued. The email I am currently using to contact you is the same email associated with my Facebook account. If there is a way for you to facilitate logging in and sending me a newly generated password, I would be extremely grateful.
Thank you.
Reported by GetHuman-ashaloom on lunedì 2 dicembre 2019 07:23
I registered my Facebook account under the username @odebunmi erijuwonlo for a viral trend to monetize it by liking and commenting on posts to earn money. However, my account has been temporarily blocked from accessing certain features, such as liking, commenting, and posting to groups. This issue has also extended to my Instagram account, where I am unable to like or comment on posts. I would appreciate any assistance with resolving this matter. Thank you.
Reported by GetHuman4023547 on lunedì 2 dicembre 2019 07:29
I am having trouble logging into the Facebook app. Every time I enter my phone number or email and password, I receive an error message saying "An unexpected error occurred. Please try logging in again" when I press the login button. This same issue is happening with the Messenger app, and since my Instagram account is linked to my Facebook account, I can't access another account on Instagram as well. Can someone help me resolve this problem? Thank you.
Reported by GetHuman-kamraash on lunedì 2 dicembre 2019 07:35
My phone number is [redacted], which unfortunately got stolen and not found. Soon after, my Facebook account was hacked, and I've been struggling to recover it without access to the old email linked to my stolen phone. I can't remember that password either. Facebook requests the original phone number or email to reset my password, but both are lost. I wonder if there's a way to send a password reset link or verification email to my new email at [redacted] or text it to my new phone number at [redacted].
Reported by GetHuman-ginobais on lunedì 2 dicembre 2019 07:49
I am encountering difficulties logging into my Facebook account through the app. The message "Connection lost, try again later" keeps appearing. When I attempt to log in on my laptop using a browser, I receive an error message saying there is a problem that will be fixed soon. This is troubling as I am the admin of a group where I sell shoes on Facebook. I am unable to communicate with my customers, some of whom have already made payments for their shoes. Facebook is not only my means of contacting customers but also my suppliers. Your assistance is greatly appreciated. Thank you.
Reported by GetHuman-aselikio on lunedì 2 dicembre 2019 08:19
Hello, I am seeking assistance as my Facebook and Instagram accounts have been unexpectedly disabled due to violating their policies. My online presence is crucial as it is linked to my business, where I offer cooking classes and dining experiences to sustain my livelihood. With 54,[redacted] Instagram followers and 63,[redacted] on Facebook, regaining access is vital for me. I have always been diligent about following the guidelines and am unaware of any wrongdoing. My Facebook page is under the name Liziwe Yona, associated with Dinner at Matloha's, while my Instagram is under Leezyona with the business account dinneratmatlohas. I am genuinely sorry for any unintended actions and appreciate your help in resolving this matter swiftly. It is essential for me to have my personal account reinstated to continue operating my business successfully.
Reported by GetHuman-liziweyo on lunedì 2 dicembre 2019 08:31
I attempted to set up a Facebook account today using [redacted] and my phone number. During profile setup, I was asked to submit a face picture due to alleged suspicious activity. Not realizing the purpose, I uploaded a picture that wasn't my face. When I tried creating a new account with the same email after the first was disabled, I couldn't verify it with my phone number as it prompted me for a "valid" number. Is there a way to retrieve my account? I assure you, my intentions are honest. How can I demonstrate to Facebook the lack of suspicious activity and verify my account?
Reported by GetHuman-cielcal on lunedì 2 dicembre 2019 08:35
Hello, I'm N.Amarbayar. A situation arose where a friend accessed Facebook on his girlfriend's phone, leading to her using his account without his knowledge. Subsequently, my friend changed his Facebook password multiple times and then forgot it. Although he is logged out of his Facebook account on his phone and requires a password to log back in, his Facebook Messenger still remains active. The email attached to his Facebook account is accessible only via his brother's email, who is unaware of the password. Furthermore, the registered phone number associated with the email has been sold to another individual with outstanding bill payments, leading to its suspension. In my country, Facebook serves as a vital platform for freelance job opportunities. Assistance in resetting his Facebook password would be greatly appreciated. My friend's Facebook profile name is Мооно Тулга, and he can be contacted at +[redacted]8. If further information is required, please reach out to me at +[redacted]7 or [redacted]
Reported by GetHuman-tulgae on lunedì 2 dicembre 2019 08:51
I recently received a 30-day block from Facebook and Messenger due to a photo post that I believe was mistakenly flagged. I have reviewed the community standards thoroughly and have screenshots highlighting that my image does not violate any rules. I feel the punishment is unjust and possibly influenced by bias. I hope to receive assistance on escalating this matter and seek a fair resolution. Thank you.
Reported by GetHuman-lindsiep on lunedì 2 dicembre 2019 09:18
Facebook disabled my ability to post or comment for 23 hours, which has now passed without notification. I discovered the issue on my own later that day. I request the comments or any violations of community standards be sent to my email for review. This recurring problem feels like discrimination as I notice no difference between my posts and those of others. It seems someone is targeting me, leading to reports and Facebook's apparent enjoyment of this situation. I am considering taking legal action against Facebook in the future.
Reported by GetHuman4023802 on lunedì 2 dicembre 2019 09:32
Yesterday, I unexpectedly received messages from a stranger on Messenger. After accepting the conversation, the person began making false accusations and threats toward me, including physical harm and public humiliation. Feeling distressed, I quickly blocked and deleted the messages. Reflecting on the situation, I now realize that I should have reported this individual's behavior as it made me feel unsafe and uneasy. I only have screenshots of the conversation, and I'm unsure if it's too late to take any action. I feel compelled to speak up in case this person is targeting others. Despite informing them of my lack of involvement in their allegations, they continued trying to contact me via Messenger calls. I appreciate any assistance in handling this.
Reported by GetHuman-shyxblos on lunedì 2 dicembre 2019 09:53