The following are issues that customers reported to GetHuman about Facebook customer service, archive #1038. It includes a selection of 20 issue(s) reported December 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There are some boys bothering me by repeatedly reporting my Facebook account as a way to get it disabled. It seems like they are misusing the reporting feature maliciously. I need to know what to do in case my account is disabled for no valid reason due to these false reports. It's frustrating that they can keep doing this to disrupt my account recovery process.
Reported by GetHuman4019334 on воскресенье, 1 декабря 2019 г., 6:51
My Facebook account under the name Kavita Negi has been hacked by someone who is misusing it to post unauthorized content and using my personal information. They are sharing things anonymously using my account. They have access to my phone number and email address. I kindly request the permanent deletion of my account, and once this is done, I will create a new one. My name on Facebook is "Kavita Negi," and I reside in Tehri Garhwal, Uttarakhand. My sibling goes by the name Mannu Negi.
Reported by GetHuman-negimann on воскресенье, 1 декабря 2019 г., 7:05
I recently received an email regarding someone logging into my Facebook account. Initially, I suspected my boyfriend, but he denied it. Shortly after, I got another email stating that someone from Oregon accessed my account and changed the password. Unfortunately, the link to change my password expired. I rely on Facebook to stay in touch with my family, and I'm currently unsure of what steps to take next.
Reported by GetHuman4019390 on воскресенье, 1 декабря 2019 г., 7:21
Hello, I lost access to my original account due to clicking on a malicious link. It appears the hacker has disabled my Facebook account, the one I used to log in (not connected to Playgames), and is now sending the same link to my friends through the game chat.
Is there a way to recover my account? I've been using it for about one and a half years and have invested a significant amount of money into it. Please, can someone help me recover my account?
Name: SKZīIīÅLVÏ
ID: [redacted]
Reported by GetHuman-alvinpoo on воскресенье, 1 декабря 2019 г., 8:01
I received an email indicating that my account was hacked. I need assistance in resolving this issue. Here is the content of the email:
---
Hi Rakesh,
Your Facebook password was changed on Wednesday, November 20, [redacted] at 10:21 AM (UTC+02).
Operating system: Windows
Browser: Chrome
IP address: [redacted].[redacted].21.[redacted]
Estimated location: Eyüp, ISTANBUL PROVINCE, TR
If this was you, you can disregard this email.
If this was not you, please secure your account.
Thank you,
The Facebook Security Team
Reported by GetHuman4018919 on воскресенье, 1 декабря 2019 г., 8:14
I would like to report someone who is harassing my girlfriend, Vicki Thornton, on Facebook. The person's name is Melissa Strickland, and she uses fake names to cause trouble by trying to access people's pages. I kindly request that action be taken promptly against Melissa Strickland to prevent her from bothering Vicki and others on Facebook. Thank you for your attention to this matter.
Reported by GetHuman3994224 on воскресенье, 1 декабря 2019 г., 8:52
One day, I was unexpectedly logged out of my account. When I attempted to log back in, it prompted me to enter a code sent to my outdated mobile number. Unfortunately, I no longer have access to that number. This account is crucial to my online presence as it is connected to many of the apps I regularly use. I need assistance in recovering it.
Reported by GetHuman4019547 on воскресенье, 1 декабря 2019 г., 8:53
Hello,
I am reaching out because I have not been able to access my personal account "nico_silyfirst," registered with the email address "[redacted]" since August 4th.
I have sent numerous emails to [redacted] and also made several reports through the app using my professional account "silyfirst" registered with the email address "[redacted]"
I have only received one response so far. I was asked to send a photo of myself with a code on a white paper via email, which I did, but I was told to check Instagram's help page, which hasn't been helpful in my current situation.
Apparently, my account was deactivated due to sexually explicit content, which is not the case at all. I create electronic music, and there is nothing of a sexual nature in my posts. I don't understand why my account was suspended without a valid reason and why I can't resolve this issue and regain access to my account; all my requests and complaints have gone unanswered (except being directed to the help page, which doesn't help me).
Could you please assist me? It has been over 4 months now, and I am starting to lose hope of recovering my personal account.
Thank you in advance for taking the time to look into my case.
Reported by GetHuman-berteloo on воскресенье, 1 декабря 2019 г., 9:36
My friend's account has been hacked. The hacker removed his phone number, changed the password, and added a new email for recovery. I have the necessary documents to verify the account, yet Facebook is not accepting them. Can someone guide me to the right place or provide a link where I can submit the documents for verification to regain access to the account? Thank you.
Reported by GetHuman4019741 on воскресенье, 1 декабря 2019 г., 10:54
My Facebook account under the name Sushmita Roy Choudhary has been hacked. The account was created using my previous number [redacted], which I no longer use. This number is now being used by someone who has accessed my Facebook account. I now use the number [redacted]. I kindly request assistance in recovering my account or blocking it as someone unknown is currently using it. Thank you, I await your response.
Reported by GetHuman4019763 on воскресенье, 1 декабря 2019 г., 11:05
A Facebook user has copied my profile picture and used images of me and my siblings without my permission. My friend and I reported this user for impersonation, but Facebook has not taken any action. Even when I reported the pictures being used without consent, Facebook did not address the issue. The responses from Facebook seem vague, referring me to their "rulebook" without explaining why no action will be taken.
Reported by GetHuman4019814 on воскресенье, 1 декабря 2019 г., 11:33
I recently created a Facebook account and when I entered my town, they flagged it as suspicious activity. They asked me to verify my identity by sending a picture, which I did, but then they disabled my account. I am frustrated because I never engage in any wrongdoing on my account. My name is Kevin Watterson and you can reach me at [redacted] or [redacted]. Thank you.
Reported by GetHuman-kooolkid on воскресенье, 1 декабря 2019 г., 11:43
Hello Facebook, I'm Muhammad Bilal Afzal. Unfortunately, my account was mistakenly disabled by Facebook. I have already submitted my identity documents through the disable form, but have yet to receive a response from the Facebook Team.
This account is crucial for my business, and its disablement is causing me significant inconvenience.
I kindly request for a prompt resolution to this issue and for my account to be unlocked upon confirmation of my identity.
I have attached my driving licence, CNIC, and passport copy for verification purposes.
Please reopen my account at your earliest convenience.
Reported by GetHuman4019858 on воскресенье, 1 декабря 2019 г., 11:58
I have been struggling with remembering my email and password for Facebook, resulting in multiple new accounts and eventually getting blocked. I am desperate to regain access to one specific account to deactivate others and retrieve precious pictures. I am primarily homebound due to disability, and this online connection means a lot to me. If I could update my phone number, it could help resolve this issue. My email is [redacted], and my new phone number is [redacted]. Your assistance is greatly appreciated.
Reported by GetHuman4019882 on воскресенье, 1 декабря 2019 г., 12:10
Hello,
I am experiencing difficulties adding my Instagram account to my business page. An error message indicates that my preferred Instagram account is already linked to another account, despite no existing connection. On the Instagram app, there is no associated Facebook account as with my personal Instagram. To troubleshoot, I disconnected my personal Facebook account but encountered a timeout when attempting to connect it through Instagram (refer to the attached screenshot).
Notably, my business email differs from my personal account. Previously, I created a separate account with the email [redacted] before learning it was not the correct approach for a business account. I deleted this account on October 7, [redacted], with a permanent deletion date of November 5, [redacted]. Although I suspect I may not have disconnected the business Instagram account from that profile before deletion, I cannot locate the previous Facebook page. It seems this issue has affected other users, possibly unrelated to my circumstances.
Reported by GetHuman-rkjsidhu on воскресенье, 1 декабря 2019 г., 13:10
Facebook is continuously translating posts incorrectly, causing confusion and potentially offensive translations. I post in Romani, not Romanian, a language not recognized by Facebook's translation options. When reporting the incorrect translations, I am prompted to select the correct language, but without the option to input it as it's not on their list. It's essential for Facebook to introduce a feature enabling users to prevent specific posts from being translated to avoid misunderstandings and offensive translations, like when my husband was mistakenly labeled a fool by the translation tool. While some translations are obviously wrong, others like "Happy, if the panda is a picture of Tara [redacted] years old" are far from accurate, originally intended as "Samir, here is one more picture from [redacted]."
Reported by GetHuman4020096 on воскресенье, 1 декабря 2019 г., 13:44
I haven't used my Facebook account in a while and recently tried to log in. I was prompted to verify my identity due to potential unauthorized access. Instead of identifying friends, I attempted to upload a picture of my driver's license. However, I keep receiving an error message stating the file size is too small. It's simply a picture, so I am unsure why it's not being accepted. Can anyone help me with this issue?
Reported by GetHuman-andypal on воскресенье, 1 декабря 2019 г., 13:45
I'm not sure why this is happening, but it seems like I submitted something unintentionally and now I'm locked out of my account. I can't even create a new one. The message says my submission is under review to protect the community, and I can't use Facebook until it's reviewed. I'm confused about what submission they are referring to. The last thing I remember doing was browsing dogs at the local pound to adopt. Can someone please assist me with this issue?
Reported by GetHuman4020104 on воскресенье, 1 декабря 2019 г., 13:47
Hello, my Facebook account was hacked on Thursday, and since then, I haven't been able to access it. Initially, my email was compromised as well, but I was able to recover it on Friday. Despite multiple attempts, I've been unsuccessful in resetting the password for my Facebook account as the hacker seems to have tampered with it previously. The situation worsened as the hacker is still using my account to message my friends. Even after submitting my ID to Facebook, the issue remains unresolved.
Reported by GetHuman-kokoetop on воскресенье, 1 декабря 2019 г., 14:16
Good afternoon, my name is Opeyemi Akande, and I manage two Facebook pages - Opeyemi Photographic Art and AccessoriesNG. My advertising account, Ope Yemi [redacted][redacted], got disabled this morning due to a violation of Facebook's ad policies. I am requesting a review of my account and hoping for its reactivation as it is crucial for my business. I have been a dedicated advertiser on this platform, investing a significant amount in running ads for both of my businesses. I kindly urge you to reconsider and reactivate my account promptly so I can resume my activities. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-opeakand on воскресенье, 1 декабря 2019 г., 14:55