The following are issues that customers reported to GetHuman about Facebook customer service, archive #1022. It includes a selection of 20 issue(s) reported November 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Dariah Prater but I typically go by Dariah Bloodoo on Facebook. I recently deactivated my personal account and created a new one named Runitup Dariah. Unfortunately, it was reported and despite providing my photo ID to prove it's me, Facebook keeps deleting my accounts. I genuinely need your assistance in creating a new account without any further issues. I am not being impersonated, and I just hope to keep my account. Your help on this matter would be greatly appreciated. Thank you.
Reported by GetHuman-dariahpr on Dienstag, 19. November 2019 03:26
My Facebook accounts have been hacked and filled with hundreds of 5 to 10-year-old Chinese girls as friends. Despite deleting them, they keep reappearing. It has caused me frustration, and my attempts to explain to friends and family have been met with disbelief. I suspect an old co-worker and boss, who had a grudge against me, orchestrated this but proving it is difficult due to his exceptional memory and intelligence. Please assist in deleting both of my accounts so I can start afresh. After deletion, I plan to change my phone number, create a new Facebook page with a new email using my middle name as the first name for added security. Your help in this matter is greatly appreciated. Thank you.
Reported by GetHuman-jdhansen on Dienstag, 19. November 2019 03:32
On November 7th, [redacted], my personal Facebook account was hacked. The hackers changed the email associated with the account, preventing me from recovering my password. Despite multiple attempts to prove my ownership of the account, Facebook has not responded. I created a new account with a different email address after the old one was shut down, only to have the new account disabled after a few days. Facebook cited reasons for disabling both accounts, leaving me unable to access my business page. This situation has left me feeling frustrated and unsure about how to proceed with my business advertising on Facebook.
Thank you,
Linda S.
Reported by GetHuman-lsubotic on Dienstag, 19. November 2019 03:32
Hello,
I have encountered an issue with my Facebook Business Page. It was unpublished by Facebook citing "spamming violations," which I believe to be an error on their part. My ads have always adhered to policy guidelines, and while one particular ad was initially flagged for spamming, it was later approved after being deemed a mistake. I have documented messages from Facebook Support confirming that the ad was compliant. Despite the approval of the ad, my business page remains unpublished due to this past error, effectively preventing me from running ads. I kindly request assistance in publishing my business page and resolving any blocks in place.
Thank you,
-Nic
Reported by GetHuman3960482 on Dienstag, 19. November 2019 04:06
Dear Support Team,
I am writing to inform you that my Facebook account login email is [redacted] In an unfortunate event, my account was hacked by someone using the email shafiqmazmi@gmail. Thankfully, I was able to recover my account using my secondary email bemoolani@gmail.
However, the hacker has changed the phone number associated with my account. Every time I attempt to log in, I am prompted for a two-factor authentication code. Given that the hacker has altered the account details, I am unable to receive these codes.
I believe it would be feasible for you to trace my previous logins. My account name is Muhammad Aisar (Ai-sar), and the email address used for login is aisarzaindean@gmail. Despite my best efforts to resolve this issue, I have encountered no success thus far. I have also sent an email to your team with evidence to aid in the resolution process, but unfortunately, I have not received a response. I kindly request your assistance in resolving this matter.
Thank you for your attention to this urgent matter.
Sincerely,
Muhammad A.
Reported by GetHuman-aisarzai on Dienstag, 19. November 2019 05:13
I am experiencing difficulties accessing my old Facebook account with the login ID [redacted] I no longer have access to the phone number associated with the account and cannot receive SMS verification. I created a new account a couple of years ago, but now I wish to regain access to my old account. The only verification options available to me are SMS, which I can't receive, and contacting friends who are unavailable. I have been using my new account for a long time now, and I believe it can be verified by the pictures. Although I can change the password, I am unable to pass the verification process due to the mentioned reasons.
Reported by GetHuman3960800 on Dienstag, 19. November 2019 06:18
My account got permanently disabled after unknowingly clicking on a spam link and entering my details. Recently, spammers used my account to post spam content, resulting in its disablement. I need my account back as I have invested heavily in gaming apps linked to it. The spam link I clicked on was www.eventspubg.com. I request assistance on how to communicate effectively with the Facebook team.
Reported by GetHuman3960799 on Dienstag, 19. November 2019 06:34
I accidentally opened a Facebook account with the name "Noha's Store" and it prompted me to create a business page. I asked my sister to help with the setup from her laptop where I posted two photos of my business. When I tried to log back in, they asked for verification, leading me to fear my account was hacked. I verified my mobile number, which my brother may have used for his account as well. They then requested a photo of me, but out of fear, I uploaded a picture of carry bags instead. At the moment, they are reviewing my account, and I hope they can expedite the process and restore my access. 😊
Reported by GetHuman-nohassto on Dienstag, 19. November 2019 08:16
I recently created a Facebook account, logged out, and attempted to log back in about 8 hours ago. I accidentally didn't use a capital letter in my password and received a code to log in. After entering the code, I accessed my profile. I liked a friend's page and sent a friend request. Suddenly, Facebook asked for identification, prompting me to upload a photo of myself from my computer. Confused, I complied. To my surprise, my account is now locked for review, even though it's my first using the platform beyond setting up my profile. My friends are wondering why they haven't received friend requests from me yet. This issue doesn't make sense to me as I haven't shared my login details with anyone. Any assistance in resolving this would be greatly appreciated.
Reported by GetHuman3961098 on Dienstag, 19. November 2019 08:59
Dear Facebook Support Team,
I am currently facing restrictions on my account, and it appears I am unable to advertise or access features for managing ad and business accounts. I have been running promotions with reputable companies on Facebook for many years and have always adhered to the platform's policies to the best of my knowledge.
I was disappointed when my appeal did not result in the unlocking of my account. I have never engaged in spam or any other misconduct. As a full-time online marketer, this restriction severely impacts my ability to carry out my work.
I understand the emphasis on security in recent months, but I believe that penalizing legitimate advertisers like me in this manner is excessive. I urge you to review my case thoroughly. Any past discrepancies were unintentional, and I commit to ensuring they do not recur.
Thank you for your attention.
Best regards,
Marcel Lechner
P.S.: It is important to note that one of the advertising accounts I manage was hacked recently and used for spam. Although this issue has been resolved, it may have impacted my overall account status unjustly.
Reported by GetHuman3961185 on Dienstag, 19. November 2019 09:37
My account was accessed by an unknown person who violated the terms of service, though I am unsure how they did so. I received an email on November 5th at 07:51 am with a recovery code sent to [redacted], despite not requesting it. By the time I realized what had occurred, my account was already gone.
My Instagram account, FlexibleAndFree, was temporarily banned but has since been restored. Unfortunately, I am unable to access the associated Facebook page as it is linked to my compromised account.
Notably, there was a login from London during the password reset request, even though I reside and work full-time in Manchester.
I am seeking to regain access to my account and ensure its security moving forward. Thank you for your assistance.
Best,
Lee Busuttil
Reported by GetHuman-leebusut on Dienstag, 19. November 2019 11:30
Dear Facebook,
I am writing to address a concerning matter regarding the 'Pizza Petrus' Facebook page belonging to my employer, Joseph Micallef, the owner and founder of the restaurant in Malta. Our page was inadvertently given full admin rights by a marketing company we employed three years ago, resulting in them taking control of the page and removing us as admins. This has led to complications and financial losses for our business as we are unable to manage the page's performance effectively.
We are currently in a legal dispute over this issue, but we kindly request your prompt investigation into the ownership of the page and the return of admin rights to us. Your assistance in resolving this matter would be greatly appreciated.
Thank you for your attention to this matter.
Best regards,
Maria Micallef
Reported by GetHuman-infojmo on Dienstag, 19. November 2019 11:30
I need help verifying my organization's Facebook account. We have the login information but lost access to the registered email. Despite recreating the email domain and trying to receive a new verification code, we were unsuccessful. Facebook attempted to send a code to a former employee's phone number on the account, which is now owned by someone else not in our organization. We asked the new owner but didn't receive the code. Additionally, we no longer have the same devices used to log in to the account. This situation has become quite complicated. Your assistance in verifying our Facebook account would be greatly appreciated.
Reported by GetHuman3961533 on Dienstag, 19. November 2019 11:57
Hello Team,
My name is James T. and my Facebook account has been compromised. The hacker has altered the primary email address and recovery phone number. I am seeking your assistance in recovering my account as there is important information linked to that email. The Facebook account was associated with the email address: [redacted], which has now been changed. Surprisingly, there was no notification received when the hacker made these changes. I am baffled by how this breach occurred. I will include a screenshot of the hacker's attempt to modify the details. I received an email notification that the password was reset using that phone number. Is there a way to regain access to my account?
Reported by GetHuman3961580 on Dienstag, 19. November 2019 12:24
Dear Facebook Help Team,
Hello, your security system has disabled my genuine Facebook account. I have submitted valid proof to verify my identity and request the reopening of my account for your review.
Account Name: Aditya Sutar
Date of Birth: 22/06/[redacted]
I kindly ask for your assistance in resolving this matter. Thank you.
Reported by GetHuman3961696 on Dienstag, 19. November 2019 12:49
I recently received a notification informing me that a post on our Facebook page, facebook.com/NationalNSSC, violated "community standards." When I tried to seek clarification by clicking on the help option, the notification disappeared. Our current campaign, #SilentNoMore, aims to shed light on issues faced by individuals dealing with serious mental illness and their families. Participants are sharing photos, memes, and stories. The post in question discussed a woman who lost her daughter due to hospital negligence, accompanied by a graphic image. We are concerned that our page may be unpublished if we cannot share such stories.
Reported by GetHuman3961788 on Dienstag, 19. November 2019 13:14
Hello Facebook community,
I had an unusual experience last week with my account. My original account, dating back to [redacted], was disabled by Facebook and despite my efforts, I couldn't recover it. I then created a new account with a different email, only to have it disabled as well. Waiting a few days, I created yet another new account today, which Facebook promptly disabled. I was not provided with any reasons for the original disablement or for the subsequent ones. I am reaching out here to seek clarification on why this is happening as I genuinely want to be part of the Facebook community. Any insights you can provide on this matter would be greatly appreciated. Thank you.
Reported by GetHuman-ersadhot on Dienstag, 19. November 2019 14:06
I am experiencing issues with my Facebook page under the name M. V. Some posts are not appearing on the Timeline, and I am unsure why I keep receiving reminders about Utube rules. Most Utube videos have a share option without any stated rules against it. I suspect someone may be hacking into my account, altering my settings. I find some ads offensive, particularly those for women's underwear with half-naked models that I am unable to remove. Immediately after posting, my Timeline is flooded with unwanted ads, which associates my posts with them. As Christians, we don't want to see such inappropriate content. Despite reaching out to Facebook with no satisfactory response, I have several questions: 1. How can I stop these offensive ads from appearing on my Timeline? 2. Is it Facebook or a hacker causing these posting issues? 3. Facebook's push to increase friends seems contradictory given our experience; will anyone want to befriend us amidst these problems? 4. Something must be done to address these issues. Are you willing to work with us, or will we have to consider closing our account? Thank you. M. V. (Facebook Page with crucifix and Redwood forest picture).
Reported by GetHuman-mvaug on Dienstag, 19. November 2019 14:23
My name is Mangesh L., I reside in Govandi, Mumbai. I am wondering why my Facebook account was disabled without any explanation. I have been logging in daily, but today it is saying my account is disabled for a violation. I have reached out to the Help Center, but they are saying my account is not disabled. Could you please clarify the issue as I use this account to stay in touch with many friends. I kindly ask for your assistance in resolving this matter promptly and restoring my account. I am willing to provide any necessary identification for verification purposes. My Facebook login is [redacted]. Thank you.
Reported by GetHuman3937358 on Dienstag, 19. November 2019 14:25
My account was compromised on October 18th. I've submitted my ID and a photo with the daily code to regain access. The hacker added a two-step authentication, needing an extra code. Despite multiple emails and photos to Facebook, nobody can assist. I didn't set up the code generator. I've changed my password multiple times but still can't access my account due to the code request. I had to switch my email to a work address temporarily. My account shows activity, but I can't log in. I feel stuck in a loop. Please help me get out. Thank you.
Reported by GetHuman3962192 on Dienstag, 19. November 2019 14:34