Facebook Customer Service Issues

My name is Emmanuel Ayoola K. from Nigeria, and my Facebook account was hacked two days ago. I've noticed that my profile has been edited by another user and I suspect it's being used for scams as they changed my phone number and email, making it hard for me to recover. My real name is Emmanuel Ayoola K., but the user changed it to Liu Huang and my country from Nigeria to China. They altered many details like pictures, date of birth, and my state. I fear it will be used to scam people, particularly white individuals. Please take action on this matter. If I can't regain access, kindly deactivate the account to prevent fraudulent use. Thank you.

Hello, my name is Adeel Sadiq. I am feeling anxious because my page was unpublished by Facebook and then hidden. I am a singer from Pakistan with official videos on YouTube and Facebook. Despite multiple attempts to seek assistance from Facebook support, I have not received any response. It's disheartening that no one is addressing my concerns after I made changes to avoid confusion with another artist who shares my name. My page, "Adeel Sadiq Official," has been renamed to "Adeel Mastaan." I urge Facebook to reconsider and restore my page, as my support requests are pending. I have provided identification, passport details, song links, and social media accounts for verification, but to no avail. I kindly request your attention to this matter as I have invested time and effort in building my audience. Please understand my attachment to my page and the emotional impact of its removal. Thank you. 🙏 Case Number: [redacted]

I have recently provided my ID as requested, and I find myself continuously asked to change my password. Despite sending emails to multiple addresses, I receive no response, leading to frustration as I try to access my account. This recurring issue affects both me and my husband. While we value security measures, the frequent password changes feel like harassment, especially for seniors like us. Creating a new account did not solve the problem; instead, it led to further verification processes. My husband also faces password changes frequently. We have been long-time Facebook users, but the recent security issues have been overwhelming. We are experiencing suspicious activities almost every week. We seek assistance to resolve this ongoing problem promptly. Thank you, Keith & Linda Bye.

I have been experiencing difficulty accessing my Facebook page because the phone number associated with it is outdated. The number listed for my access code is [redacted], which hasn't been in use for years. My current number is [redacted]. I need assistance in gaining access to my account as it holds ten years' worth of photos and memories from my journey to sobriety. Many dear friends and family members are connected there, and I wish to reach them. This issue arose after reporting an impersonation incident on October 31st, leading to the creation of a new account without my data. My old account is a decade old and contains vital information, unlike the newly created one. Kindly contact me at [redacted] to facilitate the necessary updates to resolve this matter.

My Facebook account was disabled and I am unsure why. After being prompted to input my ID, my account got disabled. I had many friends on that account and needed to access it for old photos. I believe issues arose because the ID I provided had incorrect information due to it being created when I was much younger. Consequently, there were discrepancies in the details. My account is currently disabled, and I feel like it is due to the outdated information on the ID I submitted.

For over three years, Katica Racanovic has been harassing me and my family in a despicable manner. Recently, she stooped to a new low by sending explicit websites to my 15-year-old granddaughter's school friends in an attempt to hurt me. Despite never having met her, she had a brief encounter with my husband and was spurned. She has conducted herself in an exceptionally wicked manner, relentlessly targeting every member of my family. Among her cruel actions, she publicized private texts between her and her husband, created a malicious Facebook page filled with derogatory content about me, and sent friend requests to everyone on my Facebook with hurtful information about my past. The most unforgivable act was when she maliciously targeted my young granddaughter. I am currently pursuing criminal charges and looking to secure another restraining order against her. She is truly a malevolent individual.

I am facing an issue with my Facebook account. I found out that my account was blocked due to a violation of community standards after I submitted my ID for verification. Additionally, I received an email regarding a password reset key that I did not request, which raised concerns about a possible hacking incident. Despite multiple attempts to contact Facebook through emails, my account remains permanently disabled without any explanation. I have been a user for over 12 years, sharing family photos and political views that comply with community standards. While some may disagree with my political commentary, I believe any content leading to a permanent ban was not posted by me. Losing access to 12 years of memories and connections is distressing. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help.

Hello! I need assistance with my blocked Facebook account. The account in question belongs to Olga Tarakhova, with phone number +[redacted]21 and email [redacted], active since [redacted]. My account was created using my legitimate last name, which matches my ID. I operate a clothing business for men and women through this account, with a group of [redacted] regular customers and a business page named Vesta. I ensure that all my business activities are legal and honest. I regularly share my products in sales groups and run ads from my business page that I pay for. However, Facebook's team frequently hinders my actions on the platform. I encounter restrictions on sharing, constant appeals for blocked goods, and now, my account is blocked as I tried to launch a lead advertisement. This constant blocking severely impacts my business and income, affecting not just me but my customers and family as well. I request the immediate unblocking of my account, as these actions are unjust and detrimental to my business.

Hello, my name is Jonathan Valverde, and I reside in Perth, Australia. Several years ago, I established a Facebook account which I intermittently used, linked to the email address [redacted] and password variations, with the latest one being Noremorse1. Unfortunately, in May [redacted], I was incarcerated for 4 and a half years and was recently released on November 6, [redacted]. Upon attempting to access my old Facebook account, I was alerted about unusual activity on my profile. I was prompted to retrieve a confirmation code sent to [redacted] or have three friends personally verify my identity and provide a code. Regrettably, I am facing issues with reactivating my Gmail account as I cannot recall the password. I have lost touch with the friends Facebook suggested for identity verification, including my brother Zack Valverde, who I suspect helped me manage my account while I was incarcerated. I aim to recover my old Facebook account to preserve old memories, read any pending messages, and subsequently create a new account. I am prepared to offer proof of identity, such as official documentation, to regain access to my Facebook profile. Thank you.

I used my phone to access my Facebook account and unintentionally deleted the email linked to it. I now have a new phone and number and cannot remember my password, causing me a lot of frustration. I'm hoping for assistance either for free or guidance on how to resolve this issue. It would be helpful if there was an option for identification verification or a system in place to aid individuals who make genuine mistakes without overwhelming them. Facebook should simplify the process. All I want from my account are my photos. I'm increasingly annoyed by the lack of solutions or guidance on this platform, which is meant to assist with such problems.

I recently received an email on November 5th notifying me of a password change request that I did not make. Unfortunately, the email ended up in my junk folder, and I only noticed it two days later. When I tried to log in on the 6th, I discovered that my account had been permanently disabled. Despite my attempts to rectify the situation, Facebook informed me that I had violated their community standards, resulting in the permanent disablement of my account without further communication. I can affirm that I did not breach any guidelines. Moreover, I found out today that I was billed $50 by Facebook Ads via PayPal, although I haven't utilized this service in over a year. PayPal claims the charge was authorized since it originated from my account, but I suspect foul play as I believe I've been hacked. My attempts to contact Facebook have been fruitless, leaving me without access to my account and $50 poorer.

My ex-husband and his wife have created 10 fake Facebook profiles in the last 3 months using my pictures and names to defame me. Only 2 have been removed for using inappropriate pictures. Despite multiple reports, one fake profile with a picture I hand-drew from my Instagram has not been taken down, even though I can prove I made the drawing. I received a reply stating it does not violate Facebook's policies. If this profile isn't removed promptly, I will involve an attorney as I have evidence of their repeated fake accounts. It's unacceptable that Facebook allows them to continue this behavior. I request urgent assistance with this matter.

I have been receiving authorization codes from what seems to be Facebook, even though I have not accessed my account in years. I am not a fan of online forums due to the behavior of some individuals I know. I believe in thinking positively of everyone and choose not to engage in social media for this reason. I kindly request the deletion of my account and all personal information from your servers. Please ensure that information for both of my email addresses provided below is removed. Thank you in advance for your assistance. Sincerely, Terry Ashley [redacted] [redacted]

I created a Facebook account last night. While trying to find my friends, I accidentally encountered an issue. After repeatedly tapping on a friend's profile picture to access their profile, I was flagged for suspicious activity, despite not intentionally doing anything wrong. Facebook prompted me to upload a photo of myself, which I promptly did. However, my account remains inaccessible. I'm eager to connect with my friends on the platform, but the delay is testing my patience. I hope Facebook can resolve this issue and unlock my account soon so I can use it without the need to create a new one.

Donation Request Dear Sir/Madam, I am Azania M Mosiroe, 28 years old, residing in Vosloorus, East Rand, Gauteng, with my 26-year-old partner and our two daughters, aged 3 and 4. Despite financial challenges, we aspire to send our children to preschool next year, but face a hurdle as they lack birth certificates. To obtain these certificates, a paternity test through the National Health Laboratory (NHL) is required, costing R 3,[redacted] for all four of us. We seek financial assistance to overcome this obstacle. Our initial appointment with NHL was missed due to financial constraints, prompting a rescheduling. We hope for support to meet this requirement soon. If you wish to help, donations can be sent to: Bank: Capitec Account Holder: Mr. AM Mosiroe Account Number: [redacted] Branch Code: [redacted] Your favorable assistance would be greatly appreciated. We eagerly await your response. Sincerely, Azania M Mosiroe & Angel M Malinga

Hello, I am Mohammed Abdul Hai. I am reaching out because I am experiencing issues with my Facebook account. On October 24, [redacted], I received a message from Mr. Yasir. He requested me to place ads on my page, which I accepted on October 25, [redacted]. However, after some time, I lost my admin powers and someone else started posting ads on my page. I need help restoring my admin rights so I can regain control over my page. Please provide assistance through email or message me. Thank you, Abdul Hai Mohammed

Recently, I received a notification about someone attempting to access my FB account. At the time, my focus was on my wife giving birth, so I didn't address it immediately. The next day, I changed my password and set up 2-factor authentication. As I primarily use FB for my business page and not for personal use, I forgot about the issue until now. I got a new phone and tried to log in, but I couldn't recall my password. After changing it, I was prompted to verify a code that I never received, possibly due to the new phone carrier. Following the instructions, I submitted a photo of myself with the verification number but have not heard back from FB for nearly a week. Access to my business page is crucial, so I would appreciate a resolution or acknowledgment from FB soon.

I recently had to purchase a new phone and received a new phone number. Unfortunately, I am unable to recall my Facebook password or the email password associated with my account. This is hindering me from resetting my email password to receive the verification needed to reset my Facebook account. Although I have created a new email account, the change in my phone number is causing difficulty in resolving the issue. I kindly request assistance in verifying my identity and gaining access to my account in order to reset my password, and update my email and phone number. Thank you for your help. -Cheyenne Cook

My Messenger account appears to have been hacked. I have encountered a situation on Facebook and Messenger where I am being asked to identify posts I did not make, but I recognize all the messages displayed as ones I sent. I need access to Messenger to participate in group transactions related to buying and selling items. The urgent transactions I was involved in need to be completed so I can receive payment for essentials like food for my family. I understand there is a YouTube link causing issues and I intend to address this further. Once I regain access, I plan to follow up with a phone call tomorrow to report the incident as my daughter also received suspicious messages from my account. It is crucial that I regain access to Messenger promptly. Thank you. Missy Doege

I suspect someone else tried to access my account. I now have the correct password for my Facebook account, but it's prompting me to prove my identity by sending a text code to my old telephone numbers, which are no longer in use. I've updated to a new phone number, making it impossible for me to receive the verification code via text. Additionally, I am unable to access the email linked to my account ([redacted]) for unknown reasons. As the security code must be sent to my current phone number, which I've had for quite some time, I'm locked out of my Facebook account. If possible, please contact me at [redacted]. Thank you. - A. Rawson