Expedia Customer Service Issues

I made a reservation at Palace Hotel Medjugorje for 7/6/21 - 7/8/21, which was later canceled due to a possible double booking. Although I received a cancellation email without an itinerary code, only a booking number, we decided not to stay there and chose alternative accommodation. I am concerned about the potential "no show" charges for the Palace Hotel and was advised to contact Expedia. Unfortunately, I do not have the original booking details to provide an itinerary number. The cancellation email I received includes booking number [redacted]. Please reach out to me to address this issue. Thank you. - Michele L. (Address, email, phone number, and credit card information redacted for security and privacy reasons)

During my international trip from IAH to the Maldives Islands on July 1 with Emirates, I encountered a significant problem with my COVID test. After contacting Expedia for assistance and experiencing delays, I was rebooked for July 2 with a return on July 10 due to flight availability issues. Despite receiving a confirmation email, I did not receive new ticket numbers. When trying to check in with Emirates for the rescheduled flight, I discovered there was no flight scheduled. I spent over 2 hours on hold and in a chat session but faced challenges with getting the itinerary sorted out promptly. Eventually, after some back and forth, I was offered an alternative on Qatar Airways departing on July 2 and returning on July 10 at an increased cost. This change also impacted my excursion plans and required an additional night's stay expense. Despite being fully vaccinated and having negative COVID test results, I had to undergo an additional costly test at a special lab to meet travel requirements. The rebooking process was time-consuming, taking hours and incurring extra fees, but I had to accept these changes to avoid losing more money. I later explored options with the resort through Expedia after my return, which was resolved 10 days after the trip.

I recently booked a flight from Los Angeles to Oaxaca, Mexico for a special vacation with my daughter. Unfortunately, our Aeromexico flight was canceled twice, causing a lot of inconvenience. Despite requesting to rebook our flight through Expedia, I was left waiting for over 10 days without any communication. Finally, after contacting Expedia, I was informed that there were no available flights for my desired dates. The agent initially offered a refund, but later retracted the offer, mentioning only a voucher for a future Aeromexico trip. This mix-up led to additional expenses as I had to book a new flight with Delta. I would have preferred a cash refund considering the circumstances, or a transferable voucher for a future trip with my wife since my daughter may not be able to travel with me again soon. I hope this issue can be resolved amicably.

I encountered an issue with Copa Airlines changing my flights for my upcoming trip to Rio de Janeiro, Brazil. Unfortunately, the new flight options they provided did not align well with my schedule due to early connecting flights or extensive layovers. Consequently, my flights were canceled, and a credit was issued. However, I am now facing challenges rebooking the flight using the credit as both the website and app repeatedly display an error message stating, "Sorry, we are having a problem on our end." Despite attempting to communicate through the virtual assistant and the toll-free phone number, I have been unable to reach anyone for assistance. My name is William Evans.

I was desperately trying to book a hotel room in the Little Rock area for June 27. Despite no success over the phone or in person, I turned to Expedia online. I provided the necessary information, including the date, ensuring I entered June 27. However, after submitting, the date switched to July 8. When I arrived at Economic Lodge in North Little Rock, they stated my reservation was for July 8, nonrefundable, and unavailable for that night. Exhausted and stranded, I had to sleep in my car in a dangerous area. Upon my return home, I began the frustrating process of requesting a refund, encountering resistance from the hotel and Expedia. Despite following their instructions and patiently waiting, I feel mistreated. The lack of response and unhelpful automated customer service have exacerbated the issue. The ordeal seems linked to Expedia’s website error, where the date changed without my input. I am seeking assistance and hoping for a satisfactory resolution from Expedia.

I had a challenging experience trying to book a hotel room in Little Rock on June 27th through Expedia. When I went to reserve a room at Economic Lodge, the date on the reservation changed inexplicably to July 8. The hotel staff was unhelpful, stating the booking was non-refundable. Approaching Expedia for assistance, they advised me to seek an exception. Despite following their guidance, I have not received an update since June 29th. I believe Expedia's website error led to this situation. Despite the hotel's agreement to refund, Expedia has not honored their commitment within the promised timeframe. Their customer service line proved fruitless with automated responses. I appeal to you to facilitate my refund as Expedia has been unresponsive.

My initial flight was delayed, and I was placed on a flight the following day. Upon reaching Los Angeles, I did not receive the first-class service I paid for when collecting my baggage, and faced inconvenience during the process. Though I intended to enjoy my vacation despite being seated in economy instead of first class, I was not given the option to upgrade even after the inconvenience. Upon arrival at the hotel, I was informed my booking only covered the nights, not the full stay. I encountered noise issues and discrepancies in booking details. The room had flies and no alternative accommodation was provided. This experience has been disappointing, especially for my first solo vacation as a young adult. I request a prompt refund to manage my own travel arrangements in the future.

I had a trip booked from Reno to San Jose del Cabo on October 6th with a return on October 20th. My outbound flight had two legs, Reno to Los Angeles and then Los Angeles to San Jose del Cabo. Alaska Airlines canceled the first leg, causing a missed connection. I contacted Expedia for a refund to my credit card, which they said was processed. However, when I checked my itinerary recently, I noticed I was given a flight credit instead of a refund. This was not what was agreed upon with the Expedia representative. I purchased a more expensive ticket due to the cancellation and would like the refund issued to my credit card. Additionally, the Travel Guard customer service stated I was overcharged for my policy, particularly the car insurance premium based on the total trip cost, not just the car rental. I request documentation for the travel insurance, car insurance, and the overcharge refund be provided to the original payment card. I have yet to receive the complete policy I purchased, only a declarations page after an extended search. I kindly ask for the full policy to be sent to me for review. Thank you.

Our scheduled flight for 9/22/[redacted] on Air Canada AC5629 from DFW to DEN at 9:13AM is actually operated by United Airlines. Because of the short layover of only 1 hour and 1 minute before our next flight to Montreal, DEN to YUL on AC1072 at 11:25AM, Air Canada recommended changing the flight to 9/21/[redacted] on Air Canada AC7662 from DFW to YYZ at 7:45AM, followed by AC896 from YYZ to ATH at 6:40PM. Air Canada has confirmed with Expedia that this change is permissible. After contacting Expedia on July 4, [redacted], we explained the requested change and were assured that it would be processed within 48 hours. As of now, the change has not been made. If Expedia is unable to assist with this adjustment, we are hopeful they can help by rescheduling our original DFW to DEN flight for an earlier time or providing the correct booking confirmation for our United Airlines flight so we can select seats closer to the front of the plane rather than the current back seats that are assigned.

I made hotel reservations one month before my travel and paid in full. However, our flight was canceled an hour before boarding, and I couldn't check in on time. I contacted the hotel and Expedia, and after multiple phone calls, was given a confirmation number and assured that my check-in date was adjusted without any fees. Despite this, I faced issues checking in, spending the entire day on the phone with Expedia, missing our family gathering for a wedding rehearsal. I even offered to pay for the missed night but requested accommodation for the remaining stay. The Expedia supervisor asked me to call back after 6 pm to speak with the hotel manager, which left me feeling frustrated. I believe that as a paying customer who notified them in advance of the flight change, the onus shouldn't have been on me to sort out the check-in issue. This experience caused me to lose valuable time with my family and endure inconvenience during the wedding weekend. I am extremely dissatisfied and request a full refund.

I am trying to change a hotel booking because the guest cannot enter Canada from the USA. Unfortunately, I have been unable to reach Expedia. It is very frustrating as they do not make it easy to speak with someone to resolve this issue and change the reservation dates. I have tried calling all the contact numbers for Expedia and even attempted to do it online, but I have had no luck reaching them for assistance. Their customer service has been very poor in this situation. My advice would be to avoid booking through them in the future.

I booked a round trip shuttle service through Expedia with SpeediShuttle for transportation from Lihue Airport to Princeville, HI. On the journey to the condo, the driver missed the turn and we got stuck in construction traffic for almost two hours, turning a 45-minute trip into over 3 hours. When arranging the return trip for July 5th to catch a flight to Oakland, the driver never arrived at the correct location, causing us to arrange alternative transportation last minute to avoid missing our flight. After the driver oversleeping, I was unable to reach anyone at SpeediShuttle for assistance. Despite being promised a refund for the missed service, I have been unable to contact Casey Balloa or get a response to my emails. I am requesting a refund to my PayPal account for at least half of the charges due to the failed return service that I had prepaid for.

I received an email last night on 7/19/[redacted] at 8:47 PM regarding an Expedia flight purchase confirmation for a trip from New York, NY, United States (LGA-LaGuardia) on Tue, Aug 3. The itinerary number is redacted. The reservation status shows as pending, and I was instructed to check back in 24 hours. However, when I tried to access the information today on the Expedia website under my name "Elizabeth", it prompted me to enter my email, but then stated that the email couldn't be found. I also received a "Thanks for your purchase" email today at the same email address. Upon contacting the virtual agent, I was informed that there were no bookings, although my bank card shows pending charges for the round-trip tickets from CAE to LGA for 8/3-8/6/21, including cancellation insurance. Despite these charges and email notifications, the virtual assistant claims there is no record of the trip. I am experiencing difficulties with the Expedia website interface and would appreciate assistance with this matter. I attempted to call Expedia, but was advised to expect a callback in 2 hours. Thank you for your help.Elizabeth A Carroll

As an active duty military member, I was transported back from Italy for my mother's funeral in December [redacted]. Afterward, I needed to book a flight from Norfolk, VA to Bahrain at my own expense. Due to delays after Solemani's killing, I was reimbursed for a portion of my flight to Bahrain. When seeking a refund from Expedia for the $[redacted] ticket, they only offered credit. Despite this, after my 10-month deployment, the credit has disappeared from my Expedia account. Customer service claims they have no record of my information. I find this situation unacceptable and feel like I have lost $[redacted] unjustly.

I traveled to San Diego with my grandchildren from 7/14/21 to 7/17/21 and booked a room at Handlery Hotel on [redacted] Hotel Circle N. Upon checking in, I found one bed full of crackers, dirty linens on the other bed, glass closet doors smeared, and a filthy toilet seat. I requested a new room, which turned out worse with stained sheets, blankets, and possible bed bugs. Despite asking for a refund at 5:00 pm, I had a long, frustrating experience trying to reach Expedia to assist with the refund. Multiple agents transferred me, leading to dead-end phone numbers and being told the wrong department was contacted. I encountered unhelpful representatives like Ann, Jen, Ally, Ankit, and Amban, with some even refusing to assist based on ethnicity. The hotel also failed to provide basic amenities like washcloths and enough towels. The entire ordeal ruined my vacation. My confirmation # is [redacted].

Reference [redacted][redacted] I recently made a hotel booking at Charlotte International Airport in Charlotte, North Carolina through the Expedia Online Application. Unfortunately, there was an error with the booking date due to the website using the default date (7/16/[redacted]) instead of the correct date (07/18/[redacted]) that I had input. This mistake was evident in the confirmation email I received. Despite no correct reservation being made, an online agent assured me of a full refund within 5 days. However, today I was charged the full amount of $[redacted].02 for the hotel, which should be refunded promptly as I did not receive any service. I have been unable to reach your company by phone, making it challenging to address this issue. It has been frustrating trying to rectify this error on Expedia's end without any assistance. This experience has eroded my confidence in using your services. Being a loyal Expedia customer, I hope for a quick resolution to this matter to continue booking travel with your company. Please reach out to me at [redacted] to arrange for a legitimate refund. I am determined to see this through until the issue is resolved satisfactorily.

I reserved a suite at the Clearwater Suite Hotel in Fort McMurray through Expedia. After driving for 4.5 hours, we arrived just in time for the 3AM check-in. It was pet friendly and had a two-bedroom suite, perfect for our stay. However, when my partner and our dog arrived, the desk attendant was surprised as our booking didn't mention the pet. Expedia did not ask about pets nor provide a comment section for it, only stating they were pet friendly. The clerk then informed us of a $[redacted] deposit instead of the previously mentioned $[redacted] and a 25lb weight restriction, which was not listed on Expedia. Since our dog exceeded the weight limit, we had to find another hotel at an early hour. Eventually, we found a room at the Nomad Hotel, although it was not the type we had initially booked. The lack of important information on the Expedia website was disappointing and led to a stressful situation. I won't use Expedia again due to this experience.

I received a letter last year with a travel coupon for [redacted].00 USD, but I am unsure where to find the coupon code. Can someone assist me with this? Thank you. Dear Paula, We are reaching out to you about your travel coupon worth [redacted].00 USD. Please find below the essential terms and conditions related to your coupon: - The coupons remain valid if used before Oct 31, [redacted]. - They are applicable for a new standalone Pay Now hotel booking or the hotel portion of a Flight + Hotel package booking. - The coupon cannot be used for packages with combined one-way fares. - Only one coupon can be used per qualifying itinerary and cannot be combined with other coupons or promotions. - The coupon cannot be applied to an existing reservation, nor can it be redeemed for cash if the purchase amount is less than the coupon value. - Coupons are non-transferable between accounts and can only be used for bookings on the account they were originally deposited into. For future reference, you can manage your flight reservation through your itinerary or check our customer service website for more information. If you require further assistance, please reach out to us and mention case ID S-[redacted]74. Thank you for choosing Expedia! Best regards, Isaac/SALAamaya1 Supervisor, Expedia US Customer Service Team

I'm missing the coupon code mentioned in the letter, please help. Thanks. Dear Paula, I am reaching out regarding the $[redacted].00 USD travel coupon you received. Below are the important terms and conditions to keep in mind when using your coupon: - Coupons are valid for use before October 31, [redacted]. - They can be used for a standalone Pay Now hotel booking or the hotel portion of a Flight + Hotel package booking. - The coupon cannot be applied to packages with combined one-way fares. - Only 1 coupon can be used per qualifying itinerary. It cannot be combined with other coupons or promotions. - Coupons cannot be applied to existing reservations. - They cannot be exchanged for cash. - Coupons are not transferable between accounts. - You can make changes or cancel your flight reservation through your itinerary or by visiting our customer service website. If you require further assistance, please reach out to us and provide case ID S-[redacted]74. Thank you for selecting Expedia for your travel needs. Best regards, Isaac/SALAamaya1 Supervisor, Expedia US Customer Service Team

On Wednesday, July 21, [redacted], I called to change my travel date and spoke to JB or JD, but had trouble understanding them. I requested my return flight to Houston IAH be changed to Thursday for both me and my husband, which they said would cost $[redacted] total. However, upon receiving a confirmation, I realized my flight hadn't been changed. The following morning, I tried calling again but had difficulty getting a proper response from Expedia's end. Eventually, I spoke to Owen, who informed me that my return flight had not been confirmed by JB or JD, and he refunded the $[redacted]. Despite requesting the date change again, Owen also failed to modify my flight. Dealing with these incompetent employees over the span of two days was extremely frustrating. Despite being a loyal Expedia customer for years, this experience has left me disillusioned. When I asked to speak to a supervisor, I was informed none were available, which was disappointing. Getting assistance has been a challenging process, and I am now reconsidering using Expedia in the future.