Expedia Customer Service Issues

My wife and I, Dan Halfhill, experienced a delay on Delta Flight [redacted] from SLC to CVG on June 19. We stayed at the Hilton Garden Inn SLC Downtown on June 19 to June 20 due to the delay. Delta needs the receipt for our stay to process a refund. The hotel directed us to contact Expedia for the receipt. However, after reaching out to Expedia with reservation number [redacted], they claimed it was invalid. We received an email confirmation from RoomStorm, but attempts to follow up were unsuccessful. The hotel mentions that they have the receipt. We urgently require the receipt to be sent to us for reimbursement. Any assistance in resolving this matter promptly would be greatly appreciated.

I reside in Juneau, AK, where transport options are limited to boats or planes. Our scheduled ferry trip with Alaska Marine Highway System to drive to Anchorage got canceled due to the ship being dry-docked for repairs. The hotel, booked through Expedia, was understanding and canceled our reservation without a charge despite Expedia already billing us. My attempt to clarify Expedia's policy via chat led me to unknowingly cancel our booking, forfeiting any chance of a refund. Contrarily, Alaska Airlines provided a credit when I had to cancel a flight. I seek clarification on why Expedia handles cancellations differently. Your assistance in resolving this matter is appreciated.

While checking in at Comfort Inn, the receptionist suggested booking my room online via Expedia. However, upon submitting my information, the website timed out, resulting in two bookings. The Expedia itinerary numbers are: [redacted][redacted] and [redacted][redacted]. Both charges went to my credit card ending in [redacted]. The hotel couldn't issue a direct refund and advised me to cancel one booking through Expedia. I successfully canceled itinerary number [redacted][redacted]. Despite several attempts to contact Expedia for a refund, I haven't been able to reach a customer service representative. The hotel refunded one room's charge (confirmation#: [redacted]72), but I still need Expedia to refund me directly for the second room. This extra booking was a result of a website glitch, and I seek a prompt resolution. Thank you for your assistance. Sincerely, Lillian H.

I am in need of technical support. The email associated with my main Expedia account, [redacted], no longer exists, preventing me from accessing any emails sent there. After making three bookings and updating my email to [redacted], as well as changing my password, I found myself unable to log in again. Attempts using the new email open a guest account inadvertently created. I require access to my account to adjust or cancel a booking, but the system sends notifications to the old email address. Despite updating my email and saving the changes, I am stuck in a cycle. I seek assistance from customer or tech support to delete the guest account and update my real account email to josé@premierbatteries.com. Please contact my spouse or me using the details provided. Thank you, Jose and Jacqueline Diego.

I recently booked flights and was charged on my credit card by the airlines, but I have not received a confirmation email. I do not have the itinerary or confirmation number, but I can provide all other details. My flight is on July 26, departing from Boston and arriving in L.A. at 6:15 am on United flight #[redacted]. If possible, please contact me at [redacted]. Thank you.

I made a reservation for a room at Club Sevilla yesterday. When I arrived to check in, they couldn't find my booking. After waiting for 40 minutes, I checked online and saw it was canceled, which I did not do. I had to wait for 3 hours to speak to someone, who confirmed I would be refunded. However, I wanted to rebook for the next day but got disconnected after being placed on hold. When I called back and waited for another 1 hour and 47 minutes, the call was abruptly ended. This situation is unfair and needs to be addressed promptly. I am requesting a $[redacted] refund. Please send an email to my address [redacted] stating that my funds have been refunded and released for me to rebook. Thank you. - Adam Byrd

Hello, I'm Karen Girouard. My first flight to Florida was canceled without any notification from Priceline, which was very frustrating. They directed me to contact Delta, and the back and forth has been quite chaotic. Due to health issues with my legs and knees, I rely on wheelchair assistance and unfortunately, I now have to cancel my upcoming flights due to my condition worsening. I've spent a total of 9 hours on calls in the past two days trying to resolve this. I kindly request assistance in canceling and refunding my two upcoming flights booked through your company. The itinerary numbers are # [redacted][redacted] with Confirmation # GZK6SP and # [redacted][redacted] with Confirmation # H7AEGG. Your prompt attention to this matter would be greatly appreciated. Thank you, Karen Girouard.

I made a travel reservation through Expedia on November 6, [redacted], from San Juan, Puerto Rico to JFK, NY to travel on March 27, [redacted]. Due to the pandemic, Expedia informed me via email on May 8, [redacted], that JetBlue has issued me 4 credits of $[redacted].70 each. However, the email did not mention the expiration date of these credits. When I recently tried to use the credits for a new booking through Expedia, I encountered difficulties. After contacting Expedia's chat assistance, they advised me to reach out to JetBlue directly. Unfortunately, my attempts to contact JetBlue via phone and in person at the airport were unsuccessful. When I contacted Expedia once more, they informed me that the credits had expired. I requested them to escalate this issue as I was not informed about an expiration date by either Expedia or JetBlue. I also tried to request an extension through JetBlue's travel bank but encountered an error. My Expedia booking number is #[redacted][redacted], and the JetBlue confirmation number is AJXGML.

I had a reservation that my husband and I paid for but encountered issues at check-in. The hotel's system failure prevented them from finding our reservation despite providing our confirmation number. The staff mentioned a lack of available rooms due to the system problem. After waiting for over 3 hours for a resolution, we were informed that the system might not come back online for hours and no rooms were available for us. We insist on a full refund for the missed night's stay. Despite our wait, we were unable to check-in and had to leave. Kindly reach out if you require further details. Thank you for your prompt attention to this matter. Regards, J. S. Butler

I have been trying to modify my already departed flight since 12 pm today, this being the second time needed to change it. Unfortunately, the initial itinerary number doesn't reflect the previous change made by Expedia, causing issues with the chat support. Despite attempts to change directly with the airline, I was directed back to Expedia. I have called twice for a callback but haven't received one after 4.5 hours. Now, I may have to buy a new ticket due to the situation. The changed flight details are as follows: Passenger(s): JT/Julio Tsasse Expedia Itinerary Number: [redacted][redacted] Brussels Airlines Confirmation Code: 4M66HX New Flight Details: - Yaounde to Brussels - Flight: SN0369 - Departure: July 9th, [redacted], 9:05 PM - Arrival: July 10th, [redacted], 5:05 AM - Class: Coach - Brussels to Newark - Flight: SN8807 - Departure: July 10th, [redacted], 10:10 AM - Arrival: July 10th, [redacted], 11:55 AM - Class: Coach I am seeking assistance due to unforeseen circumstances in Cameroon that led to these flight changes. Kindly advise on how to resolve this matter promptly. Thank you for your support. - JT

On June 21st, I had a hotel reservation in San Diego, California under Ana I Perez with reservation number [redacted][redacted]. Due to health reasons, I was unable to make it to the hotel. I called the hotel the day before to cancel, but they claimed there were no reservations under my name. However, I was charged for the night on my credit card. I contacted customer service multiple times, and they directed me to the hotel. After several attempts, I reached out to Holiday Inn customer service who informed me that you were the agency I booked through. I am expecting a refund from you as it is not my fault the hotel couldn't find my reservation. I followed the correct procedures, and it's unfair to pay for a stay I couldn't use due to health reasons. Following my trip, I had to seek medical attention. Thank you for your attention, and I hope to receive a response soon.

I made a reservation through Expedia for a stay at Embassy Suites By Hilton San Francisco Airport Waterfront from 06/22/21 to 06/25/21. Upon arrival, I was disappointed to find that none of the amenities were open, despite San Francisco fully reopening on June 15th. Additionally, the air conditioner was not functional, the bathtub didn't drain properly, there was no vent fan in the bathroom, our room was not cleaned or restocked throughout our stay, and we were unable to use the pool as it was reserved for swimming lessons instead of hotel guests. I feel it's unfair that we didn't receive the services we paid for and would like a full refund. I have already tried contacting Hilton without success. I believe contacting the BBB may be necessary to resolve this issue. I just hope for fairness and accountability in this situation. Thank you. Terry McMeechan.

I need help canceling a booking I may have made. I called several times, but I don't have the itinerary number. I just need to confirm if I have a booking to cancel before the deadline tomorrow. Thank you.

I made a hotel reservation at the Scottish Inn through Expedia for my son, but upon arrival, he was asked for a $50 cash deposit, which was not mentioned at the time of booking. I had to cancel the reservation because he didn't have the cash. The hotel owner confirmed the cancellation on his end, but Expedia didn't reflect it. I've been trying to check the status and the refund, but the website shows the itinerary as wrong. I can't reach a human representative, and the automated service keeps disconnecting me when I can't input the correct itinerary number. I have screenshots of the booking process, but I can't find the confirmation email with the itinerary number. The hotel owner provided me with the correct itinerary number, and I'm hoping to resolve this issue and get my refund.

I would like to cancel Reservation [redacted][redacted]. My booking through Expedia mentioned an incorrect price due to an error in their system. They will be in touch with you regarding this. I booked for 4 people, and there is an extra charge of €8 per person per day for the additional guests beyond 2 guests (total of €16 per day for 4 people), which Expedia did not include. Unfortunately, we cannot proceed with this booking because of the system error. Please advise on how to cancel the reservation. I appreciate your understanding and assistance in this matter. Thank you. Best regards, [Initials]

I need to cancel Reservation [redacted][redacted]. Our records indicate that your booking through Expedia was priced incorrectly due to their system error resulting in a missing charge for extra guests. There is an additional fee of €8 per person per day for each guest above 2 individuals (totaling €16 per day for 4 guests) that was not included in your booking. Unfortunately, we are unable to honor this reservation due to the discrepancy in pricing with Expedia's system. We recommend reaching out to Expedia directly to cancel your reservation. Any cancellation fees will be waived, ensuring there is no cost to you for this cancellation. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Thank you for your cooperation. Sincerely, The Booking Team For further assistance, please reply to this message or contact us through the booking platform used for your reservation.

My reservation was confirmed for the wrong year, and I am certain that I entered the correct date. The error is on the part of Hotels.com, not me. Due to the no refund policy, I understand if I cannot get my money back, but this was not my mistake. I tried contacting customer service, but the virtual agents were not helpful and the call back option did not work. My booking confirmation number is [redacted] for Hilton Garden Inn Des Moines West. I believe I deserve a refund of $[redacted].34 for this error. Thank you for considering my situation.

I am writing regarding itinerary number [redacted][redacted]. This trip was booked on 6/12/21 and canceled on 6/13/21. Before the cancellation, my son upgraded to a first-class seat and paid an additional amount. Despite contacting American Airlines as advised by Expedia to cancel the trip, I have not received my refund yet. The initial payment was $83.00, and after the upgrade, an additional $[redacted].00 was paid. I have contacted American Airlines, and they have indicated that the refund needs to come from Expedia. The trip was supposed to be [redacted]% refundable since it was canceled within the 24/48-hour time frame. I possess proof from Expedia confirming the refund, but it has not been processed yet. I am seeking assistance in resolving this matter promptly.

I am 83 years old and would like to arrange travel for myself and my lady friend from Sac, CA, to Boise, Idaho. We plan to depart on Thursday, August 26th around 10 am and return on Sunday, August 29th around 5 pm. We require accommodation for Thursday, Friday, and Saturday nights. The motel should be near Mountain Home, Idaho, where a wedding will take place. Additionally, we need a small compact car from Thursday to Sunday afternoon. I am eligible for discounts through AAA, Senior Discount, AARP, or military, which I hope to apply. Considering costs, I aim to keep expenses low and prefer a package deal using one credit card. Please contact me via phone at [redacted] or email at [redacted] with the total price offer as soon as possible. Thank you. Dr. Fred A. Belka Jr. and Charlotte Mosier. God Bless America.

I wanted to share my recent experience with British Airways and Expedia. After my flight was changed, I was facing a 10-hour layover in London Heathrow. Luckily, British Airways offered me a great alternative. Despite their willingness to help, they mentioned the change must be made through Expedia. I've spent over three hours on multiple calls with Expedia, and the back and forth between the two companies is frustrating. I have decided to submit a complaint to the BBB regarding this issue. To provide more context, my Expedia itinerary number is [redacted][redacted], and the flights I am interested in, with availability, are AA BA [redacted] from DCA to JFK, AA BA1511 from JFK to LHR, and AA BA500 from LHR to LIS.