Expedia Customer Service Issues

Hello, I am Ramy K. I made a reservation on hotels.com from October 4th to October 6th at Sunrise Romance Sahl Hasheesh Hotel with confirmation number [redacted][redacted]. I paid online in full. Upon arrival, I was denied entry because I am not a British national. Hotels.com tried to assist but the situation worsened, leaving us waiting in the lobby for 6 hours. I asked for the reservation to be canceled and a refund, but have not received it yet. They claim they are working on it, but already refunded a friend on the same day. I expect Expedia, as the parent company, to intervene and resolve this issue promptly. I have also left a review on TripAdvisor and sent an email to [redacted] but to no avail. I hope for a swift resolution. Thank you.

I made a booking at the Grand Millennium Business Bay hotel in Dubai for October 5 to October 28. Shortly after, I received an email about an important business commitment on those dates. When I tried to cancel, the hotel informed me it was non-refundable and advised me to contact Expedia for assistance with altering or canceling my reservation. I am hoping for a refund of $[redacted].18 charged to my credit card as it has been less than an hour since booking and circumstances beyond my control have arisen. I do not want to lose this money so swiftly. I hope for your understanding and support. Thank you.

I made a reservation at the Grand Millennium Business Bay Hotel for Oct 5 to Oct 28. Shortly after booking, I received an email about an important business commitment during those dates. When I tried to cancel, the hotel informed me it was non-refundable and advised me to contact Expedia for assistance. I am hoping for a refund of $[redacted].18 charged to my credit card as it has been less than an hour since I made the reservation. Unforeseen circumstances can arise, and I am eager not to lose this money so quickly. My cancellation request is within 3 hours of booking. I appreciate any help you can provide. Thank you.

Dear Macdonald Bath Spa Hotel, I am writing to address the issues encountered by Mr. Szreider during his stay last September. We kindly request that you refrain from charging us for the first night's accommodation. Once you confirm, we will promptly refund £[redacted].16 to your virtual card. Should you require any additional details, please feel free to reach out to us. I eagerly await your prompt response. Best regards, Gaelle Himdi Guest Services Manager Macdonald Bath Spa Hotel Tel: 01[redacted]81 Email: [redacted] Website: www.macdonaldhotels.co.uk/our-hotels/bathspa Address: Sydney Road, Bath, BA2 6NS

I booked a room at Sheraton Needham through Expedia on Sept 3, [redacted], and paid $[redacted].99 for 2 nights. During my stay, Sheraton charged me $[redacted].07 for the room, resulting in an overcharge. I am seeking a refund of $[redacted].92 from Expedia for the discrepancy. Prepaying for a room with Expedia should not lead to additional charges upon arrival. The purpose of using services like Expedia is to save money, not be overcharged. I kindly request that the $[redacted].92 overcharge be refunded to the card used for the original purchase.

Dear Team, I am reaching out from AC Hotel in Birmingham to address an issue with 2 guests who checked in today. They made their reservation through HotelBeds, and although I understand that Expedia is affiliated with HB, I am hoping you can assist me. The guests are: - Calver David, booking confirmation number 9CB5D4 - Sousa Helga, booking confirmation number 9BD4A1 Unfortunately, the virtual credit card details were mistakenly deleted, and we require them to finalize the payment. Could you please provide us with the details once more? For further communication, you can reach me at [redacted] or dial extension 0 at [redacted]4 to connect with reception. Thank you for your cooperation. Best regards, Audrey Ecoto Front Office Supervisor [redacted] 0[redacted] AC Hotel Birmingham [redacted] Wharfside Street, Birmingham, B1 1RL

I booked a pickup from Campiano Airport in Rome through Expedia with Conzorsio. Unfortunately, the car didn't show up despite confirmation the day before. When I contacted the office again, they informed me the car had broken down and they couldn't provide another one. They offered no assistance and just advised us to take a taxi. We ended up paying 40 euros to a taxi driver to get to our hotel. I have a receipt from the taxi and was told to seek a refund through Expedia by Conzorsio. It was a frustrating way to start our vacation. The itinerary number is [redacted][redacted]. I'm Stephanie Kamin, and we flew with Ryanair on September 25 under booking reference G4KBJG. I've reached out to Expedia twice but haven't received a response, so I'm hoping for help through this forum. Thank you.

I made a reservation through Expedia for a hotel that ended up being a bed and breakfast upon our arrival after an 18-hour flight. The room was small with plaster coming off the walls in the bedroom and bathroom. When I asked the owner for a larger room since we were staying for two weeks, I was told they had one but were keeping it for someone else. I expressed my concerns about the small room, but only stayed one night due to exhaustion. The next morning, the owner's husband was quite rude during breakfast. Despite contacting Expedia and the owner, we were denied a refund as they claimed to have lost a potential two-week booking. We have since moved to a lovely hotel nearby. I checked the website, and the hotel we departed from shows no availability, which concerns me as our room was fully paid for. I suspect they may have double-booked to profit twice. This experience has been disappointing and costly.

I made a reservation for two nights in December in New Zealand through Expedia.com on September 22. Five days later, I needed to cancel and rebook elsewhere. Expedia cancelled my reservation, but then informed me of a 50% cancellation fee, even though their terms state otherwise. Upon contacting the property, they confirmed they would not charge me the fee. Despite this, I have been trying to clarify with Expedia why the penalty was applied and have received no response or the promised 50% refund. Attempts to communicate through their digital agent and phone numbers have been unproductive. I am seeking a full refund of £[redacted]. What should I do? I am frustrated with the lack of communication and concern from Expedia. Thank you, Sheena H., Leeds, UK

Itinerary # [redacted][redacted]: Dear Team, I am reaching out regarding the cancellation of my hotel reservation at Lakeview Inn in Naples, Maine, U.S. I mistakenly made a booking for October 26th instead of the intended date of October 12th. Upon arriving on the 12th, we realized the error, and as the hotel was fully booked, we were referred to another accommodation by the owner. Due to not having mobile internet during my travels, I was only able to cancel online that evening when I had access to Wi-Fi at the new location. To my surprise, I was charged a [redacted]% cancellation fee per Expedia, citing Lakeview Inn's policy. However, the owner assured us that the cancellation was not an issue on their end, directing us to Expedia for resolution. I am seeking a refund for this erroneous charge as the booking was made for only a few hours in the morning of October 12th, well in advance and it was not a non-refundable special deal. Please assist in sorting out this matter promptly. Looking forward to your reply. Sincerely, H. Barske

Dear all, I urgently need assistance with a booking issue I encountered. I recently attempted to book a flight from Beirut to Istanbul (round trip) with MEA Airlines for October 26th and 29th. I also booked a 3-night stay at the Q Pera Hotel in Istanbul for two travelers, Faten R. and Habib A. Despite providing my credit card information ending in [redacted], I received an error message during payment processing. Surprisingly, three separate unauthorized charges were made to my credit card for $[redacted].1, $[redacted].58, and $[redacted]. I did not receive any booking confirmations, only statements of the unauthorized charges. I am unsure why these amounts were withdrawn without successful bookings. I would like a refund for these charges as no confirmation emails were received. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance. Best regards, Faten R.

Booking Confirmation Number [redacted][redacted]: Upon our arrival at the hotel, we were informed of an overbooking situation. The host handled the situation by paying an extra 99 Euros for a rebooking without notifying us beforehand. We spent over 2 hours resolving the issue with the host's assistance using their WiFi. The alternative accommodation Expedia arranged was over 50 km away from our intended location, causing frustration and inconvenience. It was disappointing that our evening was disrupted, preventing us from enjoying a relaxed evening. The substitute hotel provided was unsatisfactory, with noise and cleanliness issues. We request compensation for the inconvenience caused by the lack of communication regarding the change in our booking. Additionally, we request a refund for the host's out-of-pocket expenses and effort in arranging the alternative accommodation, including the use of their phone and WiFi.

Subject: Help with Booking Adjustment Hello, I am seeking assistance regarding a booking issue with Expedia. Our travel plan number is [redacted][redacted], and we are scheduled to stay at "Unahotels Cusani Milano" in Milan from 20.10.19-22.10.19 with 3 double rooms booked. Regrettably, we only require two of the reserved rooms. While I tried to cancel before the 13.10.19 deadline, due to unforeseen circumstances, I could only address this with Expedia on 09.10.19. The hotel directed me back to Expedia, and despite my efforts to reach out, I am still unsure of the status of my request. I can provide evidence of my early cancellation attempt if needed. Additionally, I provided traveler names and am uncertain if this was properly updated. Your prompt assistance in resolving this matter would be greatly appreciated. Kind regards, I. A. N. J.

I contacted customer service to report the awful experience I had making a reservation due to the noise and screaming in the background. Unfortunately, when I shared my complaint, the representative had trouble understanding me. This was my first time using Expedia, and it will probably be my last. I was left very disappointed with the service. Have a good day.

This was my first time using Expedia to make a hotel reservation, and it was a terrible experience. The background noise, including laughing and screaming, was so loud I could barely hear the representative. I had to constantly ask for repeats. I understand this is an outsourced organization, but there should be better training provided. It will likely be my last experience. When I called customer service, I had to hang up on the representative as she couldn't understand me, which was very frustrating. Anyway, have a good day.

I made a booking for a 3-bedroom apartment at Aanuka Beach Resort, Coffs Harbour, from October 24th to 27th for the price of A$1,[redacted]. I received an email asking about my check-in on October 17th, which confused me. When I contacted the resort, they mentioned a booking for the 17th and that the one for the 24th had been canceled. I explained that we intend to arrive on the 24th, having already paid in full. The resort mentioned bookings being made through Hotels.com and Booking.com, with one cancellation. This has caused an issue as my family reunion plans are at stake with relatives from Queensland also booked to join us. I need this matter resolved before our arrival on the 24th to avoid any inconvenience.

Dear Sir or Madam, I had a reservation at the Best Western Plus Paris Orly Airport hotel through Hotels.com (reservation #[redacted][redacted]) for one night (10/22-10/23) to fly back to the US from Orly Airport on 10/23. Unfortunately, due to my daughter's allergic reaction in Amsterdam, we have to return to the US from there instead. We will lose our nonrefundable airfare from Paris to NJ. I kindly ask for a refund of the room fee, even though it is a nonrefundable rate. The hotel management suggested I contact Expedia regarding the refund. This situation was unexpected, and we would greatly appreciate your help. Thank you for your understanding. Sincerely, Anthony M.

Hello, I have been trying to reach out about an issue that occurred in mid-August (17-19th of Aug), related to a booking I made on your website with the reference number: [redacted][redacted]. When I checked out of the hotel on the 19th, I was charged a second time, despite having already paid online prior to my arrival. I informed the hotel staff immediately about the double charge, stating that I had only expected additional charges for breakfasts and a minibar drink. They mentioned that the refund would be processed by you. It has been 2 months, and I have yet to receive any reimbursement for the erroneous [redacted].85 euros charged. This amount means a lot to someone working in customer service. I have attempted to contact different numbers without success. I am eager to have this resolved promptly as the service at the hostel was subpar. Kindly provide an update and let me know if you require my bank details for the refund. Thank you, - Siobhan P. G.

Subject: Transfer Service Experience in Istanbul Needs Improvement Last week, I conversed with Mr. Prutihvi from Expedia, who assured me a callback within 2 days. However, eight days later, I am yet to receive any communication. I must express my disappointment with the pick-up service in Istanbul. Upon our arrival on July 2nd, the arranged SPEEDY SHUTTLE service was nowhere to be found. It took considerable effort to locate the service, causing a delay in our plans. Similarly, on July 9th, when it was time to return to the airport, no one arrived for our pick-up. After contacting Grup Istambul Turizm/Avias Customer Service and being informed of the oversight, steps were taken to address the issue with Expedia Germany and the local office in Bangkok. Despite assurances of resolution from Mr. Prutihvi, there has been no follow-up over the past 8 days. I kindly request a refund of my transfer money as promised to me. Best regards, Ingo Guhr

I need help with my flight booking. The printed name on my itinerary receipt is incorrect. The ticket was purchased for a multi-city trip on October **, ****. The first leg is from Manila to Amsterdam on October **, ***** at *:** PM. The printed name currently reads as Mr. Glen Delacruz when it should be Mr. Glen Dela Cruz. The second leg is from Rome to Manila on October **, ****. The printed name for this leg is correct as Mr. Glen Dela Cruz. I have tried contacting your hotlines in the Philippines with no success. I would like to cancel these flights for a refund due to the error in the printed name preventing me from flying. Please reach out to me at my Philippine number ************ or via email at *****@***.com. I am extremely stressed by this situation, and my vacation had to be canceled because of this issue. I appreciate your prompt assistance.