Expedia Customer Service Issues

I am reaching out regarding the following booking details: - Name: Endang Edang - Hotel: Grand Mercure Yogyakarta - Stay: 18-19 October [redacted] - Confirmation number: [redacted] - VCC: ************[redacted]/[redacted] We regret to inform you that an error occurred when charging the card with the wrong method, it was supposed to be SOF but it was processed as cardver. As a result, we voided the transaction for the same amount as the cardver. Unfortunately, when attempting to charge the card using the correct method, the credit card was declined. Therefore, we kindly request your assistance in providing us with a new VCC as the card has not been charged yet. We can assure you that your balance has not been deducted. Please refer to the attached file for a detailed overview of the transaction. We appreciate your prompt attention and cooperation. Thank you.

I would like to share my experience at the RedRoof hotel and raise a concern regarding a noisy and disruptive situation that occurred during my stay. At 2 o'clock in the morning, I was disturbed by guests next door who were fighting and yelling. I contacted the front desk multiple times requesting security to intervene. Unfortunately, despite security visits, the situation persisted until 5 o’clock in the morning, causing distress to me and my children. I spoke with Alicia and then Phillica about the issue, as the security guard's lack of action was concerning. I had to leave the hotel due to the ongoing disturbance. I asked for a refund, but was informed by Phillica that I booked through Expedia, complicating the refund process. I would appreciate guidance on how to proceed with filing a formal complaint and seeking a refund for this unpleasant experience.

I am Stephanie Bloomquist, a US citizen currently living in Berlin, Germany. Yesterday, I booked a round-trip flight via email from Berlin Tegel to Newark, departing on November 25 and returning on December 30, [redacted]. After resolving an issue with my email address, I successfully paid for the booking using my Visa credit card. However, the email containing my confirmation details, including a long ID #, has disappeared from my email account. Could you please resend this information to me at [redacted]? Thank you for your help. S.B.

During my recent stay at The Boutique Hotel in Rome, Italy booked through Expedia, I encountered numerous issues. Despite expecting full reception services, the front desk was frequently unmanned, leading to difficulties with room service, air conditioning adjustments, and housekeeping. The lack of assistance created stress during my trip, especially when needing help with basic tasks like arranging transportation. Despite the hotel's purported 5-star rating, the services did not align with the description on Expedia. Upon sharing my concerns, I only received a 20 Euro compensation, which I find inadequate for the inconveniences faced. I hope to engage with Expedia to seek a fair resolution to this matter and ensure accurate ratings for hotels, so future customers can rely on the information provided for their bookings.

I made reservations through Expedia for the Charles River Motel for 3 rooms on October 21, [redacted]. Upon arrival at the hotel around 2:30 PM on October 21, my brother, for whom I booked one of the rooms, found the condition of the room unacceptable. He reported a bad smell and the presence of bedbugs to the hotel clerk. As I was unable to cancel the reservation online at that moment, I promptly sent an email to inform them that we would not be staying. Surprisingly, my credit card was charged the full amount for all three rooms, even though I did not provide my credit card information for this booking online. I am seeking assistance in resolving this matter and requesting a refund for the unused rooms as we did not stay at the hotel.

Dear Customer Service, I am disappointed with Expedia's lack of assistance regarding our airfares with ANA Airways. Due to the airline's cancellation due to a typhoon, we had to pay $1,[redacted] more for higher fares. Despite speaking to consultant Mary, who informed me that there was little hope, I discovered on ANA Airways' website that they offer transfers to the next available flight without extra charges due to uncontrollable circumstances. Our tickets align with their qualifying ticket numbers starting with [redacted], like ticket number [redacted][redacted] for Cole N. and [redacted][redacted] for Adrian L. It seems communication with the airline should have been the first recourse when faced with flight cancellations. Despite trying to contact ANA Airways after the cancellation, they directed me back to Expedia as the booking intermediary. The significant increase from $[redacted] to $2,[redacted] could have been avoided through direct communication, potentially saving us $1,[redacted]. Kind regards, Nomonde Cole

I made a reservation through hotels.com UK, a partner of yours, for The Old Vicarage Hotel in Leeds, UK. The condition of the room was appalling with mold on two walls and a sanitary item next to the bed. Despite raising complaints to both the hotel and hotels.com, only a partial refund of £33 was offered out of the £90 paid for two rooms. The hotel assured a full refund but ended up charging the full amount. Despite numerous attempts to address the issue with hotels.com, the matter remains unresolved. The hotel's poor conditions pose a health and safety risk, as confirmed by Leeds Council. I am disappointed by the lack of customer care and concern in handling this distressing situation.

I recently made a reservation for three rooms at the Knights Inn in Danvers, MA. Two rooms were supposed to have two full beds, while the third room was meant to have a king bed for a couple. However, upon check-in, all we were given were three rooms with double beds. Despite my request for a different room, we were informed there were no other available rooms. One staff person promised a reimbursement for the difference in cost for the king room, but the manager in the morning declined to assist, claiming it was an issue since I booked through Expedia. Additionally, the couple had to sleep in separate beds, and the customer service was poor. I am looking to receive some form of reimbursement for not receiving the accommodations I paid for.

Dear Middle East Airlines "MEA", On September 25th, I missed my flight from Frankfurt (FRA) to Beirut (BEY) with Ticket number: [redacted][redacted]. I contacted the Middle East Airlines hotline in Beirut, but was unable to cancel the check-in online as my flight was just two hours away. Upon arrival at BEY airport, an employee informed me that I needed to purchase a new ticket as there was no refund available for the missed flight. I then bought a new ticket through the mobile application with Ticket number: [redacted][redacted]. However, in Frankfurt, another MEA employee revealed that my original ticket was still valid for my round trip with a $50 penalty for missing the flight. The Frankfurt employee canceled the new ticket and advised me to seek a refund due to the misunderstanding caused by the Beirut MEA staff. I kindly request your assistance in resolving this issue and obtaining a refund of [redacted],48 € for the ticket. Thank you for your attention to this matter. Best regards, Ghazi Omairi

I was attempting to book a flight to Nashville, but encountered payment issues. Decided to try again later, only to wake up to a $[redacted] charge from American Airlines on my account. I didn't complete the booking due to payment problems, so I am seeking a refund promptly. I attempted multiple times, but the payment wouldn't go through. I didn't authorize the $[redacted] charge, and now I need assistance resolving this matter. I require a refund for this unauthorized transaction; otherwise, I will involve legal action. Your immediate attention to this issue is appreciated.

Booking Reference: [redacted][redacted] I attempted to contact you via text, but with no response, I am reaching out via email to reiterate my concerns. Our experience at the hotel was very disappointing; despite booking with a dog - a fact that was confirmed as we had stayed there with our pet last year - the hotel refused us entry. The treatment from the hotel staff was particularly rude, with blame placed on Expedia. Despite our attempts to resolve the situation, even the hotel director declined to speak with us, and we were only informed of a potential refund through Expedia by the reception. The subsequent stressful search for a dog-friendly alternative resulted in us incurring additional costs of €[redacted] on the evening of the 27th of October. I demand a refund for the original hotel booking amount of £58.07 and reimbursement for the expenses at the pet-friendly hotel. If this matter is not addressed promptly, I intend to leave a highly negative review online. I eagerly await a resolution to this issue and can provide any necessary documentation regarding our original booking and the receipt from the hotel we ultimately stayed at. Warm regards, Susan H.

During our stay at Comfort Suites in Fishkill, NY from October 25th-27th, my spouse and I encountered a strong odor on the third floor that caused breathing difficulties and headaches in our room. The receptionist, unable to detect the smell due to a cold, acknowledged the issue but only suggested turning on the AC without offering a room change. Consequently, we struggled to sleep and experienced headaches through the night and into the following day. We're disappointed with our experience and uncertain about how to proceed. Any assistance would be greatly appreciated. Best regards, R. and J. Crossfield

I made a reservation for The Old Vicarage Hotel in Leeds on 23/7 through Hotels.com, a subsidiary of Expedia. Unfortunately, our rooms were in a terrible condition with unclean walls, rust, and even a sanitary towel left next to the bed. After complaining, the receptionist agreed to refund both rooms. However, despite numerous calls, emails, and providing photographic evidence, I have not received the promised refund of £90. I have contacted the hotel, hotels.com, and even opened a case with resolver, all to no avail. I have tried to reach Expedia in America but was disconnected three times. I feel like my paralysis and wheelchair use may be a reason for the lack of assistance in this matter.

I am Clinton S Furbert, CST: [redacted]-50. I made a reservation through your website for accommodations and transfers to and from the airport. Unfortunately, I was not met at LGW airport on October 15th, [redacted], and did not reach Best Western Gatwick Skylane Hotel Horley, 34 Bonehurst Road, RH6 8QG, England. Due to the unsatisfactory airport transfer that was paid for online and charged to my card, I am losing confidence in both the service provider and your company. I am asking for the immediate release of funds totaling $[redacted].00. I've tried to contact your customer service to cancel the booking as the hotel mentioned it needs to be done through the booking agent. Your prompt attention to this matter is greatly appreciated, as my banker is waiting for this release. Best regards, Clinton S Furbert Bermuda

I am disappointed with Expedia's partnership with Azul Airline. Travelers should be cautious when booking through them due to fraudulent practices. Azul has a reputation for last-minute flight rescheduling, despite originally booking a direct flight at a premium. The airlines then claim overbooking or mechanical issues, forcing travelers to accept inconvenient stopovers or more expensive options. This bait-and-switch tactic is unfair, especially when non-refundable accommodation and car rentals are involved. This has happened to me multiple times and it is unacceptable. Travelers need to be aware of this exploitative behavior by both Expedia and Azul to avoid falling into their trap. I will be sharing this experience on social media to warn others about these companies.

I made a mistake booking a room at Rydges Hotel in Christchurch for November 4th instead of the 9th. I spoke with Gerard at the hotel, who kindly agreed not to charge me for the error. I have rebooked the room for the correct date, the 9th. Could you please contact him at The Rydges Hotel in Christchurch to cancel the erroneous booking and release the room? Thank you.

I have been trying for eight months to get a refund for a reservation on March 8, [redacted], at Celebrity Villas Jamaica. When my wife and I arrived that day, the place was closed. I spoke to the owner, who said the refund was sent to Expedia and they would refund me. The owner refunded the money on March 14, [redacted]. Expedia claimed to have processed the refund in April, but I have not received it. I have been in touch with Tamika Baker from Expedia in Jamaica, but she stopped responding to my emails. I am frustrated and will reach out to a collection agency and Expedias complaint department. I hope to hear back from a representative soon.

Itinerary: [redacted][redacted] Upon arrival in Playa del Carmen, we were shocked to discover that the hotel we booked through Expedia, Apart Hotel Tortuga, was closed without any notification. Even our Super Shuttle driver, also booked through Expedia, left us stranded on the street. Our main reasons for choosing this hotel were its location and a king-size bed. After seeking help at Cache, they redirected us to Maya Suites, forcing us to drag our luggage 6 blocks away. Disappointed, we found ourselves in a different location with a small double bed instead of what we paid for. Though offered an upgrade to a king room, it was on the third floor, leaving us exhausted. We wonder if Expedia is aware of this hotel closure. How can we get compensated for this inconvenience? Please contact us promptly via email.

I would like to address a ticketing issue I am experiencing for my upcoming trip with my father from Ulaanbaatar to Seoul and then Da Nang. The names on our tickets have been swapped incorrectly. My first name is Odmaa and my last name is Tsog, but the online ticket shows it as Tsog Odmaa. The same error has occurred for my father's ticket as well. The local airline agents have refused to print the tickets due to this mistake. I kindly request a corrected version of our tickets with the accurate name order (First name: Odmaa, Last name: Tsog for me, and First name: Tsog, Last name: Tsedennorov for my father). Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I recently purchased four tickets to Universal Studios Singapore for December 22nd through your website. Upon processing the booking, I received a notification from my bank confirming the payment. However, I was surprised to receive an email from your company later stating that the booking was canceled. Upon contacting my bank, they confirmed that the payment was processed successfully. Here is the authorization ID provided by the bank: [redacted]. My name is Thushara Hapuarachchi, and you can reach me at [redacted]