Expedia (UK) Customer Service Issues

Good evening, I have encountered an issue with my flight from Nice as it was canceled due to poor weather conditions. Subsequently, I incurred additional expenses for car parking (£[redacted]) and food (£89). EasyJet is unable to recognize my flight for compensation as it was booked through Expedia. The flight number I traveled on is EXXSXV7 with booking reference E1H2CF12S under the name Svetlana Browlnow. I kindly request Expedia to cover my expenses totaling £[redacted]. I have already attempted to resolve this with EasyJet, but they require your confirmation. Thank you, I await your prompt response.

Dear Sir, I completed an online booking for a car rental in Florida on December 5, [redacted], through your website. Upon reviewing my statement, it appears you have charged me twice on the same day for the same rental. I kindly request a refund for the duplicate charge promptly. I am prepared to send over my statement in a separate email following your response. Attempting to reach Expedia via phone in the US proved unsuccessful as they redirected me to contact the UK, which I cannot do from the US. Your prompt attention to this matter would be greatly appreciated. Thank you, Danielle D. K.

My spouse and I had plans to travel to China in early April. Due to the Covid-19 situation, the UK government recommends that UK citizens should avoid traveling to China unless it's essential. Therefore, we are looking to cancel our flights and receive a refund. Could you please advise us on the necessary steps to take? I've tried contacting Expedia multiple times, but each time I was placed on hold for an extended period. It has proven to be quite challenging to reach Expedia for assistance. Thank you.

I'm disappointed with the airline canceling my flight. Getting a refund quickly seemed easiest, but the team's assistance to reschedule with the airline is ongoing, taking longer than expected. A timely resolution could have been quicker if I handled it solo. ***Update*** I haven't received a callback as promised. Surprisingly, the airline canceled my return flight now too. I'm stuck in uncertainty. I've already spent over four and a half hours attempting to contact Expedia, all in vain. I simply seek a refund to rebook another flight swiftly, or at least confirmation of refund processing within 7-10 days. Any response will suffice.

I need to modify our Expedia reservation. We've decided not to go to Italy due to the rugby cancellation and Coronavirus concerns. Our group of four individuals in our mid-late 50s includes two with asthma-related chest issues and one NHS frontline worker. I attempted to cancel but would consider changing our destination. It's been challenging to reach someone to assist with this matter. Please provide guidance as our trip is scheduled for March 13-15 to Rome with itinerary number [redacted][redacted]. Thank you. - S. Holt

I need to cancel my upcoming trip to Singapore and Thailand as I'm pregnant and unable to travel. Despite several attempts, I've been unable to reach a helpful representative at Expedia. Each call has resulted in lengthy wait times and being transferred to unhelpful departments, causing immense stress due to my pregnancy history. I have a doctor's note advising against travel due to previous complications. The lack of assistance is disappointing and unacceptable. My flight itinerary number for the trip from Heathrow to Singapore on March 14th is [redacted][redacted]. I urge Expedia to address this urgent matter promptly.

We are currently not staying at the bed and breakfast we booked through your service. The room we reserved is below our expectations. Safety should not be compromised in a paid accommodation, yet we found ourselves with a deteriorating ceiling above our bed, with water leaking from the shower located directly above it. When we brought this to the attention of the staff, they merely tapped the damp ceiling with a towel and dismissed our concerns. This is unacceptable. We chose not to stay in a room that not only lacked proper maintenance but also posed a safety hazard. We are seeking a full refund for our booking. Additionally, we were disappointed by the overall condition of the hotel, including paint splatters on the walls, minimal furnishings, and the absence of carpeting. Our room had only 4 beds, which fell short of our expectations. We are extremely dissatisfied with this experience and are willing to provide photos and videos for further clarification.

Subject: Cancellation Request for Itinerary [redacted][redacted] Dear Sir/Madam, Due to the COVID-19 pandemic, I am seeking to cancel my flights under Booking ID: LJNSLQ for the following journeys: - Larnaca to Paris on April 6, [redacted], with Aegean (LCA 05.10 - CDG 10:55) - Paris to Larnaca on April 9, [redacted], with Air Serbia (CDG 20.30 - LCA 03.30) While aware that my tickets are non-refundable and non-exchangeable, I have been informed by both airlines that I am eligible for a full refund of the taxes. Kindly provide information on how this refund process will occur. Your prompt assistance in this matter would be greatly appreciated. Best regards, Konstantinos Antonopoulos PS: I am disappointed with the extended wait times I have faced trying to reach your customer service team recently. The experience contrasts sharply with other airlines and tour operators, as I have waited up to 60-90 minutes without any response. I appreciate your attention to this matter.

We have made a reservation at a hotel in Paris through hotel.com for the dates of March 27th to March 29th. However, the booking was processed by Expedia. Due to the current impact of the coronavirus on travelers, particularly from London, we are trying to avoid traveling. Our goal is to save our booking and voucher for future use to prevent losing money on this hotel reservation. We have already contacted the hotel in Paris, Les JARDIN DU lUXEMBURG HOTEL, and they have agreed to allow us to reschedule our stay for different dates. They mentioned that we need to reach out to Expedia since the payment was made through them. The booking reference we received from hotel.com is [redacted][redacted], made under the name of Gulen Larsen for the stay from March 27th to March 29th. We kindly request assistance in facilitating this rearrangement.

I have a reservation with IHG hotels from April 28th to May 1st booked through Expedia, which was non-refundable. IHG recently announced they are waiving cancellation fees for this period, including non-refundable bookings. IHG requires cancellations to go through Expedia. Before proceeding, I want to ensure a refund is guaranteed. Otherwise, I may wait to check if my travel insurance covers the cost, as my flight was canceled. UPDATE: Expedia called me a day later confirming the hotel approved a refund. The refund was processed within a day of the call.

I made an online booking with Expedia for a holiday. Due to travel restrictions in Denmark because of the Coronavirus, I cannot travel as planned. I was set to fly to Copenhagen with British Airways on the 20th of March and stay at The Square hotel until the 23rd of March. My itinerary reference is [redacted][redacted]. I successfully canceled the British Airways flights for a full refund, but I am struggling to cancel the non-refundable hotel booking. Despite numerous calls and messages to Expedia, I have not been able to reach them to discuss this issue. I believe given the circumstances, I should be eligible for some form of compensation. I have also tried contacting the hotel directly for a refund.

Hello, I had a trip planned from March 20th to 23rd, [redacted] to Barcelona with both flight and hotel reservations made through Expedia. My itinerary number is [redacted][redacted]. Due to the UK Foreign Office's advice and the lockdown in Spain, I am unable to proceed with my trip. I have been unsuccessful in reaching Expedia by phone and my trip is only 3.5 days away. Given the circumstances with the Coronavirus, I am unable to make use of this holiday package. I kindly request a refund for my trip. Thank you. Best regards, Natalia S.

Hello, I am looking to cancel my hotel booking at The Wheatsheaf Inn in Cuckfield, West Sussex, for the night of Saturday, March 28. I cannot locate the 'My Trips' section on your homepage to do this. The reservation number is [redacted]-[redacted]-[redacted], and the hotel's phone number is +44-1[redacted]78, as provided in the confirmation email I received. Unfortunately, the event we planned to attend has been cancelled.

I recently made flight bookings on Expedia for a return trip. My departure date is 20th March [redacted], returning on 20th August [redacted]. After receiving my itinerary number [redacted][redacted], I noticed the ticket status was "TICKETING IN PROGRESS" for over 24 hours. Upon checking the Lufthansa app, I discovered that a part of my flight from Munich to Beijing was canceled. Despite multiple attempts to contact Expedia's customer service and receiving an email about the ticketing issue, I found it challenging to get through. Considering the cancellation, I explored the option of canceling the trip for an involuntary refund as per the airline's policy. However, after waking up, I was shocked to see that Expedia changed my flight to a one-way journey on 7th February [redacted] without my consent. Despite my efforts to reach both Expedia and TravelUp for clarification, my calls remain unanswered.

Reference Itinerary: [redacted][redacted] Dear MalMaison London, I am reaching out to cancel my booking at your hotel for Sat, March 21st due to the current situation with Covid-19. I understand that my booking through Expedia was non-refundable, but considering the circumstances and following UK guidelines, I kindly request to reschedule my stay for a future date instead of a refund. I have contacted the hotel directly for a refund for a separate booking, and they were able to assist me, but they informed me that they cannot modify the March 21st booking as it was made through Expedia. As a long-time member of Expedia, I have used your services for many trips worldwide. I am hopeful that in these challenging times, you can show compassion and flexibility so that we can revisit our travel plans with you once the situation improves. Sincerely, Professor Richard Gough

I need assistance canceling my hotel reservation, airport transfer, and rescheduling my Emirates flights for a business trip to Dubai. The itinerary number is [redacted][redacted]. Our flights with Emirates have the booking reference I7C6LN. Our accommodations were at JA Ocean View Hotel, and we arranged a round-trip private transfer with Alpha Tours Dubai. The travel dates were March 25, [redacted], to March 28, [redacted]. We are willing to receive flight vouchers. I called previously but was advised to call within 7 days of the trip, and now I've been on the phone for 45 minutes.

Dear Sir or Madam, We are living in uncertain times, and I understand how challenging things have been for everyone. My story dates back to September when I planned a trip to Munich with my daughters through Thomas Cook, booked via Expedia, after which Thomas Cook sadly ceased trading. Now, with the complications of Covid-19, I need to cancel my trip, but I am stuck in a loop between Expedia, British Airways, and Holiday Inn, unsure of the right approach due to the Thomas Cook situation. Your assistance in untangling this situation would be greatly appreciated. Best regards, Andrew B

I would like to cancel a reservation I made through Expedia for the Warrumbungles Motel in Australia due to Covid-19 concerns. I have already spoken to the motel, and they have canceled the booking. However, they mentioned that they will only receive payment once the guest checks in. They advised me to contact Expedia directly for the refund. Could you please assist me in sorting out this refund? I am requesting a full refund from Expedia. Thank you, R. Sivalingam

On November 1st, [redacted], we made a hotel reservation in Krakow via Opodo. The hotel, Ventus Rosa Apartments, informed us that the booking was done through Expedia. However, we have not received any confirmation from Expedia regarding this booking. We tried reaching out to Opodo without success, like many others. The hotel shared two Expedia booking references they received: [redacted] and [redacted].

Living in the Middle East, I had flights with British Airways and American Airlines scheduled from BAH-LHR, LHR-MIA, and MIA-MBJ for March 19th, with booking references LPK938 and EMUPYS. Facing obstacles as UK citizens were restricted from entering the US, I've tried reaching Expedia since March 15th with no luck due to phone system failures and unresponsive chat agents. I registered for vouchers via the BA system; can you confirm if they will be issued or provide details on the refund process for my journey? Your prompt response is appreciated. These circumstances have been incredibly frustrating. Thank you, Derrick R.