Expedia (UK) Customer Service Issues

I booked a flight for my daughter to return from Australia on the 25th of March at 21:30, with booking number [redacted][redacted] and Booking ID L6N6MR. I had to cancel the flight due to complications despite canceling it on the 23rd of March at 08:28, there is no record of the cancellation on the computer system. With the current urgency of the coronavirus situation, my daughter is now in quarantine in Adelaide, and I urgently need to make new bookings. I've tried calling and using the automated chat system without success. Can you please confirm the cancellation and process the refund? I have a screenshot just before submitting the cancellation if needed.

I have been trying to reach out to Expedia for 10 days now! I understand the impact of Covid-19, but the lack of available call handlers is frustrating. The website does not provide adequate information to ease concerns. While they offer options to change flights or hotels, the pandemic situation calls for clearer communication. Personally, I prefer not to rely on insurance for added costs, and I believe Expedia should take responsibility by reaching out to affected travelers directly. In times of uncertainty, direct communication is essential. I am seeking clarity on whether I will receive a refund, as the website does not provide this information clearly to customers.

Hello, I'm writing to seek assistance regarding my booking details with Turkish Airlines. Passenger: (Mr) Shanmuganathan Suthan Ticket No: [redacted][redacted] Passenger: (Mrs) Kasturi Ganapathy Ticket No: [redacted][redacted] Our travel itinerary involves flights from London to Istanbul and then to Malaysia on 06 March [redacted] with Turkish Airlines [redacted]. The return trip is scheduled from Malaysia to Istanbul and back to London on 21 March [redacted] with Turkish Airlines 61. Unfortunately, upon check-in, we discovered that our return ticket for 21 March [redacted] was canceled without prior notice. We were directed to contact Turkish Airlines in Malaysia. After several unsuccessful attempts, we were advised to reach out to Expedia as our tickets were booked through them. Despite numerous calls and time spent on hold, we were unable to resolve our issue through Expedia UK. Their Chat support was also unhelpful. Now, we are looking to rebook our return flight for a date after April 17 or by the end of April. Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this matter. We look forward to your response. Sincerely, Mrs. Kasturi

Hello, My wife and I had a booking to visit The Bay at Filey in North Yorkshire through Expedia planned for last Monday, March 23rd. On that day, The Bay contacted us to notify that all holiday sites were closed due to government regulations related to the coronavirus outbreak. They mentioned we could either rebook or get a refund, and we chose the latter. They instructed us to contact Expedia for the refund, hence this email. Our itinerary number is [redacted][redacted], and our confirmation booking number is EXP [redacted]. Please process our refund and inform us of the next steps. Thank you, Peter C.

Hello, I have been attempting to reach out to Expedia.co.uk for more than a week. I have spent hours on hold without success. The website does not provide assistance, and the online chat feature does not connect me to an agent. I am unable to contact them to discuss a refund. Our Iberia Airlines flight, scheduled for 17:35 on March 25, [redacted], from Malaga to Madrid, was canceled. We are seeking a refund of £[redacted].80, which was paid on August 22, [redacted] (Expedia itinerary number [redacted][redacted]). Iberia Airlines has indicated that any refund should be handled by Expedia. I am concerned because I have another booking with Expedia.co.uk for May, a £[redacted].20 flight from Mexico to America (itinerary number [redacted][redacted]), which will likely be affected by the lockdown. I anticipate having to go through the same difficulties for that booking. I am requesting a refund to our credit card for the canceled flight. Can you assist me with this matter? Thank you, JL

I attempted to cancel my trip with Itinerary No: [redacted][redacted] due to Covid concerns. I faced difficulties canceling online, via email, and through phone calls. Despite numerous attempts over several days, I only managed to connect once and was on hold for 2.5 hours before being disconnected. I successfully canceled my flight with SAS and the hotel, 71 Nyhavn, confirming the cancellations. However, I was surprised to receive a review request for my stay at 71 Nyhavn, indicating the cancellation might not be processed. Both the airline and hotel confirmed no charges to Expedia and assured me of a full refund from Expedia. I am seeking a refund, not vouchers, and would like to know the timeline and method for receiving it.

Hello, I wanted to bring to your attention a reservation that was made on 22/02/[redacted] with Reservation No [redacted]-[redacted]-[redacted] through Expedia at the Ravna Gora Hotel on Holland Park Avenue in London for Mr and Mrs A Smith. I've been attempting to reach them by phone with regards to a booking for June, checking in on the 19th for one night this year, but unfortunately, my calls have gone unanswered. I was inquiring if the hotel is still open for business given the current circumstances. Due to the ongoing COVID-19 situation, travel restrictions, and health concerns, my wife and I, both residing in Doncaster, are unable to travel to London and stay in a hotel. It seems that the guidelines advise against such travel and gatherings, making it necessary to cancel our reservation. I kindly request a full refund, as it appears the hotel may not be able to provide accommodation or dining services in line with the current government regulations. Thank you for your understanding and assistance. Warm regards, Tony S.

I need assistance with my cancelled flights to Bangkok booked through Expedia. The airline informed me that I am eligible for a refund, but Expedia is only offering an airline credit voucher which I do not want. I have been unable to reach Expedia via phone or email to discuss this further. I am feeling frustrated and simply seek reassurance from Expedia that I will receive a refund for my cancelled flights.

I booked a Qantas flight to Australia through Expedia and checked in the night before travel. On the day of the flight, Australia announced mandatory 14-day isolation upon arrival, which was not possible for me. I canceled with the intention to reschedule. Qantas offered a credit for rescheduling, but the gate representative mentioned it had to be done through Expedia. Despite multiple emails, I have not been able to reach Expedia by phone as the menu ends up cutting the call. I seek a refund or credit from Qantas as they have offered, but Expedia seems to be obstructing the process. My itinerary number is [redacted][redacted]. Since booking, I have been attempting to correct my contact email typo with Expedia, but to no avail. Regards, Stan F.

I had to cancel my trip and I'm waiting for a refund for two hotel rooms. Expedia mentioned that the flight part is covered by airline credit, but due to my age, I would prefer a cash refund instead. Thank you.

I made a booking for a return flight to Australia on March 26, [redacted], with Itinerary #[redacted][redacted]. I initially booked on March 21st, then cancelled on March 22nd within the 24-hour free cancellation period. I was unable to fly due to having come into contact with a suspected case of the virus and being required to isolate for 14 days. The flight was ultimately cancelled by Emirates on March 24th. I have not received a refund even though I was informed via email that vouchers would be issued. However, I would prefer a full refund to be credited back to my account instead of vouchers. It has been over a month, and I have been stranded in the UK, so a prompt response and refund are greatly needed. Thank you for your assistance.

Dear Customer Support, I am writing to address four points regarding my itinerary #[redacted][redacted] and discuss the cancellation process for my bookings to secure a full refund from Expedia. 1. Hotel Accommodation - I have a booking at the Sheraton Berlin Grande Hotel Esplanade from July 24 to July 27, [redacted]. As a Marriott hotel, they allow changes or cancellations free of charge up to 24 hours before arrival if done by June 30, [redacted]. I have contacted the hotel who directed me to Expedia for refund processing. 2. Airport Transfer - I had booked a transfer with Taxi 2 Airport Europe to and from the Sheraton hotel. The firm has canceled the booking and advised me to seek a refund via Expedia for £66.84. 3. Flights - My flights with KLM and Air France on July 24 and July 28, [redacted], may be canceled by the airline. I am willing to wait 72 hours before departure to see if they are canceled for a full refund. Please confirm this process. 4. Activity - I purchased a Berlin 2-day Welcome City Card but due to travel restrictions, I can't use it. I request a refund of £42.94 due to Covid-19 limitations. Thank you for assisting with these cancellations and ensuring I receive the appropriate refunds. Best regards, Patricia Stratton

We have booked four return flights on Iberia for May 21, [redacted], with the return on May 24, [redacted], through Expedia. However, due to the current situation with the Coronavirus outbreak, we are unable to travel to Spain as we are not Spanish citizens and do not meet the outlined criteria. Despite contacting Iberia three times requesting a refund, we have been denied. Our Expedia hotel reservations were successfully canceled and refunded due to travel restrictions for UK citizens. We kindly request a refund of £[redacted].16 as we will not be able to travel for the foreseeable future. Your prompt assistance in expediting our refund would be greatly appreciated. Thank you and we look forward to your response. Sincerely, Miss Y Naidoo

Subject: Request for Refund for Cancelled Booking Hello, I was informed that I would receive a voucher for a cancelled booking at The Victoria Hotel in Canterbury, Kent (#[redacted][redacted]), due to the government lockdown and my age. However, as I am over 70 and unlikely to visit Canterbury in the future, I kindly request a cash refund. This refund can be processed either by cheque or credited back to the debit card used for the initial booking. Thank you for your assistance. Stay safe, Paul Hiscock

I recently made a reservation for a city getaway to Dublin with 2 companions, scheduled for March 23 - 26. Our flight was booked through Aer Lingus from Edinburgh, and we had reserved a stay at the Phoenix Park Hotel. Regrettably, on March 21 at 19:32, I was notified via email that the hotel could no longer honor our reservation. Despite being informed that Expedia was liaising with the hotel to either find new accommodations or issue a refund, none of these options materialized given the last-minute nature of the situation amid the pandemic. Unfortunately, a refund hasn't been provided yet. I have been directed by Expedia to contact Aer Lingus, and conversely by Aer Lingus to deal with Expedia, due to our booking being made through a third-party, namely Expedia. After attempting to communicate with both companies and formally requesting a refund from Aer Lingus without success, I find myself at an impasse. My interactions with Expedia have also proven unfruitful. My travel insurance suggests I may be eligible for compensation. I kindly seek assistance in this matter. Our Itinerary number was: [redacted][redacted].

Regarding Expedia itinerary no: [redacted][redacted] for my trip to Paris on the 17th-20th March [redacted] (booking ID C16YDSLG5), due to COVID-19, changes were made. I initially contacted Expedia, who advised reaching out to Easyjet for flight changes to July [redacted], which I arranged. Subsequently, I contacted the hotel directly to move the March booking. I believed Expedia would cover the March booking cost, and the hotel would transfer the funds to July. However, Hotel Brittanique informed me that Hotels.com canceled my reservation and issued a refund, which did not occur, declining to pay the hotel. I request a refund for the hotel reservation or, if not feasible, I require Expedia to cover the hotel expenses from 18th March [redacted] to 21st March [redacted], as the revised July dates are unsuitable due to the vulnerability of a group member over 70 and ongoing COVID concerns.

I noticed two deductions from my credit card account made by HOTELSCOM, with booking numbers [redacted] and [redacted], totaling £[redacted].42 and £[redacted].47. Even though I booked under a pre-cancellation agreement, the deductions were made without my authorization. I have yet to receive the refund despite the website indicating that the cancellation was processed. I believe these deductions were incorrect, and I am requesting that the mentioned amounts be credited back to my bank account. Please provide guidance on this issue. Reception mentioned that the original bookings were made through Expedia, which I had forgotten, suggesting they might have originated from your website rather than Hotels.com. Kindly verify these bookings, confirm their cancellation, and most importantly, refund the amounts charged to my credit card.

I am requesting a refund for my flights due to Covid-19 cancellations. I had a flight scheduled from London, UK to Iquitos, Peru, departing on March 3rd and returning on March 19th. While in Iquitos around March 15th, my return flight to London via Madrid was canceled due to lockdowns. Despite visiting the closed airport to modify my flight, I was unable to do so. I was stranded in Peru for extended weeks and eventually had to arrange and pay for a repatriation flight back to London with the UK government. Expedia did not notify me of the cancellation for either flight. When I contacted British Airways (operating part of the return flight with Iberia), they confirmed that Expedia still had the funds held and advised me to seek a refund from Expedia. Unfortunately, I cannot locate the option to request a refund for the canceled flights on Expedia's website or virtual assistant. The total amount paid for my flights was £[redacted].21, and I am seeking approximately half of that as a refund for the canceled return flights. The reference numbers related to my booking are as follows: Itinerary #: [redacted][redacted], Ticket No.: [redacted][redacted], Booking ID: PYIFLJ.

Hello, my husband recently booked a stay at the Crown Plaza Hotel in Kings Cross Bloomsbury for the wrong dates. The booking was made for January instead of tonight. We are urgently trying to correct this error to ensure our accommodations are valid for tonight until Saturday. Despite attempting to contact Decolar without success, we have reached out to the hotel and discovered the reservation may be linked to Expedia. Could someone provide assistance in adjusting the booking dates from January to October? The information related to the reservation is as follows: Confirmation number: [redacted][redacted] Reservation number: [redacted][redacted] Contact details: [redacted], [redacted]6 Thank you for your prompt attention to this matter. Matthew Christian

Dear Valued Customer, You recently received an airline credit due to the COVID-19 situation. Here is some important information about it: Airline Confirmation: 4QO6JY Lead Passenger: T. Lorimer The credit value is £[redacted].24 for Lufthansa air travel. If you wish to keep the credit and use it for future air travel with the same airline, no action is needed. The credit was issued on 24-05-[redacted] and expires on September 30, [redacted]. It can be used for a single booking only. For a refund request, click the provided link. More details will be emailed once the refund is processed. Kind regards, The Expedia Travel Team I have an airline credit but would like a refund instead. Previously informed of refund option, Refund Code: 5-[redacted]27. Itinerary Number: [redacted][redacted].