Etsy Customer Service Issues

I purchased a ring for my daughter-in-law from JB Memorials on Etsy. The ring allows her to put a few ashes of her late brother in it, and she loved the idea. Despite the expensive cost and long shipping time from the Netherlands, I placed the order on October 2nd. Today, when I checked the website for an update on the delivery, I found out that I need to mail the ashes in an envelope. This requirement was not clear when I made the purchase. Now, I need to send the ashes through simple letter post, as UPS does not allow delivery of ashes and customs might charge additional fees. I feel this information should have been disclosed upfront. I want either a refund of $[redacted].66 promptly or to receive the ring without having to deal with the ash shipping process. My name is Linda Sydelko, and I live at [redacted] East Nordic Drive, Sandy, Utah [redacted]. My daughter-in-law has been eagerly waiting for the ring and the situation has caused us distress. My order number is [redacted].

Hello, I am a seller on Etsy with a store called MadeAndPrinted.Store. Recently, I had a large order of USB sticks for a customer named Laura in France. I shipped her order via Royal Mail's tracked and signed service with a tracking number. Laura now claims the package never arrived, but the tracking information shows it was delivered and signed for at her address. My shop's refund policy requires me to refund upon receiving the returned item. Based on the tracking and proof of delivery, it seems she did receive the item but is falsely claiming otherwise for a refund. How can I resolve this issue? Thank you for your assistance. - Dan

I made an order on Etsy a few weeks ago, and the payment was deducted from my account. However, I haven't received any communication from Etsy or the seller. When I try to sign in to my account, it's not accepting my information. I've reached out to Etsy's customer service multiple times, but I haven't received any help. I am frustrated and want to know where my order is and when it will arrive. Despite trying to reset my password, I never receive a temporary password to proceed. I've had successful purchases on this site before and hope to continue, but this experience will influence my decision to be a future customer on Etsy. I urge for a prompt resolution to this problem. Thank you.

I recently purchased a John Allen metal wall art piece, and upon payment, it stated that the item would ship within 2 to 5 days. However, due to an upcoming address change on November 1st to [redacted] Torrey Pines Drive, Toms River, New Jersey [redacted], it's crucial that the shipment is delayed until then. Unfortunately, I'm unable to reach out via phone as none is provided. Please resolve this promptly. Thank you. Linda P.

A family member visited and made a purchase from Naturally Unique Rock without my consent. I stopped the delivery and rejected the shipment. The UPS tracking confirms the vendor received the return but I have not received a refund. Despite contacting them, Naturally Unique Rock still has not returned my money for the order placed in June. Their response to my messages was unsupportive, leaving me frustrated. I reached out to Etsy, who mentioned they would contact me but it has been two weeks with no response. I am facing a monetary loss of $50.

I placed an order for bridesmaids robes on October 1st and provided the necessary initials, but there was an issue later on. The person making the robes requested a confirmation of initials via email, which I missed. Unfortunately, the order was canceled because of this, leaving me without the robes on the wedding day. The client did not specify the order of the initials, so the cancellation was unnecessary. I was later asked to pay an expedited shipping fee of $25, which I didn't see in time, resulting in the shipment being canceled. This left me scrambling for robes last minute. The robes could have been sent without initials, and any mistakes could have been rectified later without inconveniencing the bride. However, the lack of response and the cancellation caused significant stress and upset for me.

Hello, I am Susie McNamara-Peck. I have made several purchases from your store, including tear drop necklaces. Unfortunately, I have not yet received the white gold cluster diamond ring and the set of 5 satin silver ring bands. Due to email issues, please contact me at [redacted]. In case my email is still unreliable, you can try reaching me at [redacted] I am trying to resolve my email problems. I am unsure if the rings have been shipped or if there is a pickup slip waiting for me at the post office. I will visit the post office to check. If the items have not been sent, please provide a new label for shipping. I will also search for any misplaced labels. Your help is greatly appreciated. Thank you. Sincerely, Susie Address: Susie McNamara-Peck [redacted] Ridgewood Drive Annandale, VA [redacted]

Regarding order number [redacted], I have encountered an issue with the seller. I provided measurements for custom robes, but the robes received were not tailored to fit as requested. Despite my efforts to address this with the seller, they have refused to refund or alter the robes. It appears that the seller removed the items from Etsy once I raised my concerns. I believe the seller may have acquired these robes elsewhere and resold them without any intention of accommodating customer requests. I am now seeking a refund and willing to return the merchandise to the seller.

As a customer in Lebanon, I need assistance addressing a review that contains inaccurate information and negative remarks. The order was sent on September 3rd with "pre-transit" status on the tracking information. I only became aware of the issue on October 18th as I was busy preparing for my daughter's wedding on October 20th. When I intended to resolve the matter in a couple of days, the customer had already initiated an escalation leading to a refund. I am willing to reimburse you for the refund granted to him. Kindly review our correspondence and consider removing the damaging review. I strive to offer exceptional service, evident in my numerous positive reviews. If removal is not possible, I would appreciate the opportunity to evaluate the buyer. Kindly assist in rectifying this situation. Thank you. - M. Ruttan, Amethystsoap.etsy.com

I am facing payment delays for an item I sold on Etsy a week ago Sunday. The buyer shows as having paid, but I have not received the payment. I updated my credit card information, including the new expiry date, and a notice indicated I would be paid on October 2nd. However, the payment has not come through. I am unable to locate where to verify my details again on the site. In the past, I had a similar issue with another item not being paid for about a year ago. My main concern is the difficulty in finding support for such problems on Etsy's site. I rely on prompt payment to ship items quickly, and not receiving the funds promptly affects my ability to continue selling. The item sold was valuable, and it's crucial for me to have the payment processed timely.

I am experiencing an issue with a vendor. In [redacted], I had an order from France that was returned to me by the post office. Despite me providing the customer with the shipping details, she claimed she did not receive the package. Subsequently, Etsy removed the funds from my account without consulting me and deactivated my vendor account. I still possess the unopened returned envelope. The shipping date was May 22, [redacted], with tracking number LC[redacted]43US and registered mail number RE [redacted] [redacted] [redacted]. I spent $28.45 on shipping, and the package was stamped May 24. It was returned due to "Destinataire inconnu l'adresse" (Unknown recipient address), indicating it reached France but was undeliverable. I am seeking assistance to address this issue promptly.

Hello, my name is Gregory R. I made two separate orders with King Shaw Imperial Custom at different times. The most recent order is for a pair of tennis shoes I purchased about a month and a half ago. I received a tracking number on October 9th, but the package seems stuck at the Jonesboro Georgia USPS facility. Despite reaching out to Imperial Custom multiple times, the package is still not in transit. The company first assured me I would receive it by last Friday or Saturday, but that did not happen. After contacting them again today, they are unable to track the package or provide a clear delivery date. The second order, placed a little over a week ago, adds to my concern about the company's shipping procedures. Typically, shipping offers various delivery options based on cost, but I am uncertain about the arrival of my orders. I may need to dispute these transactions due to the uncertainty surrounding the delivery.

I placed an order on October 14th, but I have not received it yet. My order number is #[redacted]. I have tried to contact the seller, but they have not been very helpful. They asked for my address again, even though it should have been on the order. I provided it, but have not received a response since. The seller did not give me a tracking number for my shipment. I am frustrated that I cannot find assistance from Etsy to resolve this issue. I tried using the chat line for help, but it was not useful. The links on Etsy's website direct me to Canada Post, and they only seem concerned with a tracking number. It is a frustrating situation, and I hope to get it resolved soon.

Hello, we are a group of Egyptian designers interested in opening a shop on Etsy. We have a few questions: 1. If we select English as the language for our shop, will it only be visible to buyers searching in English or will it be translated for other language users? 2. Can we select specific countries to sell our products in? 3. Can we offer products that ship from Egypt or Germany, and choose where each product will ship from in one shop? 4. If we start as part-time sellers, can we later switch to full-time selling? Best regards, SF

I made a purchase from one of your vendors 6 weeks ago on September 21st. Unfortunately, I was not informed of the extensive delay in fulfilling my order which has caused me to miss out on potential Halloween sales for my shop. Despite my repeated inquiries, the seller seems unbothered by my concerns. My order number is [redacted]. On October 30th, she promised to ship the items the following Monday, but to date, there has been no movement on that front. The vendor in question is Retro Verte. Despite my attempts to communicate my urgency for at least part of the order by October 20th, there has been no progress. I paid $[redacted].50 for the order, a significant sum for me, and it's distressing to have it tied up for over 6 weeks now. My website is enzsnyc.com, and I urgently require either the full order or a refund before November 10th, as the holiday season is crucial for my retail business. Thank you for your attention to this matter. - MARIANN Pizzaia.

My spouse and I have repeatedly requested to revert to our initial product preference profile, which includes bras, girdles, garter belts, stockings, and lingerie, since January [redacted]. We were promised that our preferences would be restored, however, this has not happened. Subsequently, we were informed that the U.S. operations are outside your control, and we must contact your U.S. affiliate. Despite our attempts to do so, we have received no response. It has been a year, and we are still receiving irrelevant emails about jewelry, holidays, and other items we are not interested in. Our sole interest lies in women's clothing and stockings, specifically garter belts, girdles, high heel pumps, skirts, and dresses. We have made this request multiple times without success. Please update our preferences promptly, as failure to do so will result in us blocking your emails and sharing our experience on social media. Kindly address this matter before I share my dissatisfaction online. Thank you. - R.S.

I have been an Etsy shop owner for almost three years, and I have always relied on emails to communicate with Etsy's customer service. However, I am currently facing technical difficulties and unable to access my account. This situation is urgent as I have pending orders. I find it frustrating that I cannot speak to a person directly. I have experience selling on other platforms where I could talk to customer service representatives. I would appreciate any assistance to resolve this issue promptly. You can reach me at my shop, Keuka Collectibles, on Etsy, or via my email at [redacted] I am open to receiving a phone call; my cell number is [redacted]. Thank you in advance for your help. Best, Jackie

I am trying to accommodate a buyer's request to cancel an order due to a size discrepancy. To my surprise, attempting to refund the buyer results in a charge of $[redacted].56 to my credit card, exceeding my account balance. I aim to refund the buyer, relist the item, and settle my Etsy bill before the 15th as per the invoice deadline. I am perplexed by this unexpected charge and seek assistance in resolving this issue promptly. Contacting Etsy via phone was unsuccessful. Your prompt attention to this matter is greatly appreciated. - D.W. I appreciate the funds from the order have reached my bank account. However, attempting to cancel and refund the buyer results in a warning of a charge greater than the original purchase amount to my credit card. This is confusing as a cancellation should not incur additional charges beyond processing fees already deducted. I expect to be charged less than the total sale amount, not more. It is crucial to address this promptly as the buyer seeks closure. Your immediate response is requested. - D.W.

I run an Etsy shop called “Citizencanes” where I offered a collectible sword cane. My ad on Google was recently removed due to violating Etsy's policies, which I wasn't aware of. However, I have noticed other sword canes for sale on Etsy, such as the one by Fine. I would like someone to investigate this matter as I believe my item should be allowed since it is classified as a collectible. I don't mind if others sell similar items, but I want to be able to sell mine as well. I hope for a fair resolution, especially since another advertiser's product was allowed. Your attention to this issue would be greatly appreciated. Thank you, Kathy Levy, Citizencanes.

I am inquiring about the cancellation of an order. I've received notification that I would be charged more than the original amount of the item if I attempt to refund the buyer. This doesn't seem right as I should not incur any fees for cancelling a sale. The amount stated to be charged exceeds the balance in my account, creating confusion. I simply want to refund the buyer, relist the item, and settle my Etsy bill before the due date. I am perplexed by the charge mentioned. I have tried to contact Etsy via phone but have not been successful. I hope to resolve this matter promptly for the buyer's sake.