Etsy Customer Service Issues

Subject: Assistance Needed to Disable Vacation Mode for My Shop Dear Etyz Support Team, I am Robin V. Knobelsdorff, the owner of the shop "HandicraftsWorldwide." I have realized that my shop is currently on vacation mode, and suspect there might be an underlying problem causing this issue. I am eager to reopen my shop and continue showcasing and selling my handcrafted items. Unfortunately, I have been unsuccessful in locating the option to deactivate the vacation mode myself. I kindly request your support in disabling the vacation mode for my shop and providing insights into the reason behind its activation. I appreciate your assistance in resolving this matter promptly so I can engage with Etyz once again and share my craftwork. Warm regards, Robin V. Knobelsdorff

I am experiencing issues with Etsy. After making a few purchases that involved downloading a pattern, I have been unable to complete the process. The seller has done their part, but when I click the download button, Etsy displays a message saying the page is no longer available or I am unable to view it. As a result, I have decided this will be my last time purchasing a pattern unless it is a physical paper pattern to be delivered by mail. Currently, I am planning to contact the seller of the current pattern to see if I can receive it outside of the Etsy platform.

I recently placed an order with The Organic Habitat US for 7 curtains totaling $[redacted].07. However, upon receiving the curtains, I found them to be wet and smelling moldy. After promptly returning them with proof of delivery through my FedEx account, the store manager named Amit assured me a refund through PayPal. Unfortunately, the refund was never received, and after my attempts to contact Amit, he ceased all communication. To add to the issue, Amit incorrectly marked the order as canceled instead of returned, complicating matters with Etsy. Despite having all necessary documentation, I have yet to receive my money back. It's disheartening to face such challenges in resolving this matter with Etsy after a purchase that took place on June 20th, was delivered on July 13th, and returned on July 18th, [redacted]. I seek assistance in recovering my funds and warning others of this seller. The transaction was facilitated by Nimanal Sales Agencies.

I am wondering what it takes to order a 3-inch round decal with a silver background, black edge, and the three initials KRI on it. I had placed an order, but it seems to have gone missing. I have been discussing this issue with your team for about three hours now, and I cannot dedicate more time to this. If someone could please reach out to me, I would greatly appreciate it. You have my Discover card information, my address, and my phone number. What else do you need to resolve this?

Hello, I am Jane Costa. I made an error when ordering cotton pajamas online due to my visual impairment. I mistakenly ordered a size 6 instead of my correct size, which is 18. I have returned the incorrect size to you and clearly stated in writing that I need a size 18. The return was sent back approximately a month ago, and today is August 4th. Please ensure that the correct size, 18, is sent to my address at 4-21 27th Avenue, Apt. #5H, Astoria, NY 11[redacted]. If there are any shipping charges, kindly inform me via email at jcosta606@[redacted]. Thank you for your assistance. Jane Costa

I recently joined Etsy and created my first listing following all the guidelines. Unfortunately, my account got suspended shortly after. I appealed the decision and provided all the necessary information they asked for. However, I received a response stating that my account violated the terms of use and I have been permanently banned from Etsy. This is devastating as I was counting on Etsy for my career. I am seeking help as customer support has not been able to clarify what I allegedly violated. Any assistance or advice would be greatly appreciated.

Hello, I am writing to address the suspension of my Etsy account. I am surprised and concerned about this unexpected action. As a new user, I have followed all platform policies diligently. I value my experience on Etsy and strive to maintain a high standard of quality and respect. I am eager to understand the reasons behind my account suspension, as I have not engaged in any activities that violate your policies. I am determined to resolve this issue promptly and continue using Etsy for both personal and professional purposes. I believe open communication and clarification can rectify this situation. I appreciate your assistance in resolving this matter. Please reach out to me using the email linked to my account. Thank you for your attention, and I look forward to a swift resolution.

I am requesting a refund for an item I never received. The seller claims it's with the post office, but after visiting in person three times, I've been told the tracking number is invalid. I have contacted the post office online and by phone, and they too say the tracking number is invalid. Despite my efforts to reach out to the seller daily, they have not called me or refunded my money. I urgently need my refund. Thank you.

I purchased a necklace from your shop a few days ago. Yesterday, I received a text notification that my order was delivered to my mailbox. However, upon checking, I did not find the necklace. I contacted the seller through Etsy to request a refund, but they refused and offered to send another necklace instead. Throughout the day, our communication has been unpleasant, and I am awaiting the resend of the necklace or a refund.

I am currently dealing with an issue regarding a purchase I made at LadyBuq art studio. I bought a handbag but had to return it, resulting in a hefty $88 fee to send it back to Poland. Despite expressing my dissatisfaction with this charge and expecting a partial refund, the shop owners declined to honor my request. I initially found this seller through Etsy, a reputable platform, so I am optimistic that this matter can be resolved amicably and professionally. Best regards, Patricia C. Benedict (Address and contact information redacted)

Dear Etsy Support Team, I am writing to share my ongoing concerns about the troubling issue I have experienced with payment delays on the platform. Despite following all seller responsibilities diligently, I have not received any payments for the past four months. The lack of communication and responsiveness from the support team has added to my anxiety about my earnings. According to Etsy's policy, remaining funds post-termination should be disbursed to the seller after [redacted] days. It is disheartening to see this policy overlooked and the delayed verification process has only increased my worries and doubts about Etsy's commitment to sellers like me. I urge you to address this matter promptly and provide a clear timeline for resolving my account verification and payment distribution. The lack of transparency and accountability in handling this issue is concerning and damages the trust sellers have in the platform. I hope for a swift resolution to restore faith in Etsy's dedication to its community. Sincerely, LuxFashionCanada

I recently purchased a cross stitch pattern called "Gathering" by Marjolein Bastin from an Etsy seller named Brenda Parker. The address provided was [redacted] S Cypress Villas Dr., Spring, Texas [redacted]. I am extremely disappointed as it appears to be a scam. I was charged $19.50 plus shipping and tax for an item that was purchased for $5.95 (#[redacted]). This experience has soured my enjoyment of supporting small businesses on Etsy. I am seeking reimbursement for this fraudulent transaction. I am willing to return the item if necessary, but it seems like a complicated process. Sincerely, Susan W. [redacted] 387th St., Dennison, MN [redacted]

After making a purchase on ETSY, I'm curious if they store our payment details, like credit or debit card information, in our account. Amazon and EBAY offer users the choice to keep or delete financial data after a transaction. It's crucial to safeguard against computer hackers who try to breach online platforms. Protecting credit card data is essential for peace of mind. Please reach out to me at [redacted] when you can. Thank you.

I've been attempting to sign into my Etsy account to shop for a product but keep encountering a [redacted] too many requests error message. Despite researching possible causes and trying suggested fixes, none have resolved the issue. It appears as though my account may have been inexplicably blocked by Etsy. This is confusing to me because I seldom utilize the platform for shopping, and do not engage in selling activities. I've attempted to contact their customer support via live chat and email, yet I cannot establish a connection due to the ongoing [redacted] error. Even when trying to find their customer service email address online, I am directed back to their website, which is displaying the same error message. I am becoming increasingly frustrated with this situation.

I am looking to purchase a Scottish wool Argyle jacket and vest from Etsy for my niece's wedding in early October. However, whenever I try to access the site, I receive a "[redacted], too many requests" error message. I am inquiring about the lead time for purchasing and shipping as I need the set by the end of September/early October. I have noticed many items are listed as "in stock." Can you please provide information on how long it would take for the items to arrive in the Idaho Panhandle after purchase? Additionally, I would like guidance on how to access the Etsy sites to make a purchase.

Regarding order # [redacted] for iPhone cases, I am Excelsa C. I have encountered issues with this order. Despite following the instructions on Etsy’s Help with Order section, I have not received any response from the seller after messaging them two days ago. The option to Open a Case does not seem to be available. The delivery was scheduled for August 31, and today is September 2nd, yet I have not received any updates from the seller even after sending additional messages and photos. As the delivery is delayed, I would like to cancel the order and request a refund of $[redacted].

I purchased a pair of sneakers from a seller on Etsy named JackSlippers for $[redacted]. Unfortunately, I have not received the item. The seller is based in China, and I am unable to contact them. It seems like they may have gone out of business. The tracking number provided is HHWPX[redacted]YQ, with a dispatch date of 31/7/[redacted]. However, I am unable to track the package. I am located in Sydney, Australia. I appreciate your assistance in this matter.

I purchased an August birthstone bracelet from Sharon Sarrat, but I have not received it despite sending $49.34. I am unable to reach her, and I am extremely dissatisfied. I am unsure how to proceed in getting the bracelet, contacting her, receiving a refund, or filing a complaint to prevent others from experiencing this issue. Thank you, Cindy Lake [redacted]@email.com. The bracelet was intended for Jennifer Douglass in California.

I've been unable to access my Etsy shop for over a year now due to issues with my two-factor authentication app. I initially set up the shop, engaged with customers, but then encountered problems with the app, leaving me completely locked out. I'm eager to reopen my shop and resume my work. I'm unsure if my Etsy account is still functional and need to regain access, but I'm stuck without two-factor authentication to reach out to Customer Support. It's disappointing that Etsy, a potentially lucrative platform, is unable to assist users in situations like mine.

I haven't logged into my Etsy account in 5 years and haven't listed anything during that time. Recently, starting in July [redacted], I've been receiving emails from Etsy asking for payment or claiming I have copyright issues. In June, I received an email regarding a security issue where Etsy mentioned a security check was changed without my knowledge. In August, I received an email stating my account was suspended, even though I hadn't interacted with Etsy. I'm currently unable to access my Etsy account but continue to receive bills after the suspension. I'm eager to reach out to Etsy for assistance, but it seems impossible without access to my account. On a related note, my security settings were modified without my input, enabling Two-Factor Authentication - Authenticator App from an IP address in Saint-Jean-de-Vedas, France.